360 Vision H Series, Руководство пользователя

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A-7
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Remote Monitoring Program Problem.
Problems Possible causes Possible actions
Remote Monitoring
Program was
successfully
executed, but not
properly connected
Network may not be
connected
Check whether the network is connected
utilize a ping test on the network
You may have used the
wrong cable, or it is not
connected properly
Check whether it is a CAT 5 TPE
(Category 5 Twisted-Pair Ethernet) cable
and that use different methods for connecting
cables depending on the connection
status of the network. You may use
cross cable or direct cable
There is an error in the
network environment
Test connecting the PC and Avalon H directly, using
cross cable. If it works then start checking the
network environment.
The version of the
Remote Monitoring Program
is not the same as that of
the
system
Check the version of the remote surveillance
program and download an update at
our web site if necessary
Remote Monitoring
Program can
be executed and
the result of Ping
test is ok, but it
cannot be
connected
Conflicting with the IP
of other equipment(if
other equipment uses
the same IP)
If the result of Ping test after removing
the network cable of Avalon H is O.K,
other equipment uses the IP. Set to
another IP that is not being used
Remote Monitoring Program
's setting is
not correct
Check whether IP/ID and Password is correct
in the setting of Remote Monitoring Program
Avalon H
network setup is wrong
Check whether the Avalon H Network
setting is correct
1 Check the IP address of the Network
Setup
2 Check the ID/Password/ Access Right
in user management of the system setup
3 Check whether the network setting
per channel is set to On in the recording
Setup
The port number is not
allowed in the firewall
Contact the network administrator or
operator to check whether the port numbers for the
DVR are restricted
Remote Monitoring
Program is
not executed
PC's specification is not
correct
Check whether the PC specification has enough
resources to run.
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Other
Problem Possible causes Possible actions
I cannot access the
system System access rights
cannot be restored
Contact the installer, or the authorized
vendor where you bought the product,
and ask for assistance