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Placing Calls on a Shared Line
Answering Calls on a Shared Line
Placing a Call on Private Hold
Retrieving a Held Call on a Shared Line
Barging in an Active Call on a Shared Line
Pulling a Shared Call on a Shared Line
State Indicator of Shared Line
You can get the shared line's status by viewing the icon indicator of the shared line key.
The following table shows all kinds of icon indicator associated with the shared line and the corresponding
descriptions:
Icons
Description
Icons
Description
(
)
The shared line is idle.
(Monitoring SCA Phone)
The shared line is seized.
(Flashing)
The shared line receives
an incoming call.
(Flashing)
The shared line is dialing.
The shared line is busy or is in
a call.
The call on the shared line is
placed on public hold.
The call on the shared line is
barged in by the other
shared line user.
(Local SCA
Phone) (Other
Phone)
The call on the shared line
is placed on private hold.
In a multi-party call, place the
call on hold locally.
Placing Calls on a Shared Line
You can place one or multiple calls on a shared line.
The phone places a call on the first shared line key automatically. You can select the desired shared line key
first and place a call using this key.
Related Topic
Answering Calls on a Shared Line
You can answer one or more calls on the shared line.
When an incoming call arrives on the shared line, all the registered phones will ring simultaneously, and the
call can be answered on any one of the phones. Incoming calls will be distributed evenly among the available
shared line keys.
Note
: If the number of incoming calls is greater than the configured line keys, the line keys will be used by sequence cir-
culation. Contact your system administrator for more information.
Related Topic
Placing a Call on Public Hold
You can place a call on public hold that any shared line phone can retrieve the held call.