Problem
Possible cause
Solution
No network connection or
faulty network connection
No connection to the 1&1 Home-
Server
Reconnect your device via Wi-Fi or LAN.
No Wi-Fi connection
Turn on Wi-Fi on your 1&1 HomeServer and on your device.
Wi-Fi activated but cannot log in
Check the network key.
Wi-Fi interference
Avoid sources of interference, choose a different location.
No LAN connection
Check that the cables between your 1&1 HomeServer and
your device are plugged in correctly. Check the sockets and
cables for damage.
LAN connection working but
cannot log in
Check your firewall settings and make sure your security
software isn’t blocking access.
1&1 HomeServer not
working properly or not
responding
Device error
Restore the device to factory settings.
Device doesn’t work correctly
Restart the device.
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