Troubleshooting
Problem
Possible cause
Solution
No internet connection or
faulty internet connection
1&1 LTE-Antenne plugged in incor-
rectly
Plug the LTE antenna in again. Switch the USB port,
if possible.
Device doesn’t work correctly
Restart the device.
Poor signal
Find a new location for your 1&1 HomeServer. Make sure
there are no obstacles between the LTE antenna and the
antenna mast.
Data allowance surpassed
You have used up your data allowance. Your connection speed
will be up to 64 kBit/s until your next billing cycle.
No phone line connection
or faulty phone line
Telephone not connected correctly
Plug the telephone in properly.
DECT telephone doesn’t work
Activate DECT on your 1&1 HomeServer. Open up the
FRITZ!Box user interface. Click on
DECT > Base station
. Tick
the DECT box and click
Confirm
.
Telephone numbers allocated
incorrectly
Allocate the telephone numbers correctly to the devices.
Incorrect login details
Enter the correct login details.
Device doesn’t work correctly
Restart the device.
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