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User Guide

Xerox Document Services Platform Series

DocuSP Remote Services

701P44134

June 2005

Versions 50.xx

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Summary of Contents for DocuSP 50. Series

Page 1: ...User Guide Xerox Document Services Platform Series DocuSP Remote Services 701P44134 June 2005 Versions 50 xx...

Page 2: ...hout limitation material generated from the software programs which are displayed on the screen such as icons screen displays looks etc Printed in the United States of America XEROX and all Xerox prod...

Page 3: ...fer 8 Modify proxy server settings 10 4 How do I request Xerox support Accept a Xerox request to enable desktop sharing 11 Email Contact 12 5 How does Xerox ensure quality support Remote Monitoring RM...

Page 4: ...Table of contents ii User Guide 9 How are software updates delivered Types of software updates 27...

Page 5: ...tomatically to facilitate rapid problem analysis and resolution Share either view only access to your desktop or share the control of your Remote Services cursor and desktop with Xerox Support Desktop...

Page 6: ...2 User Guide What is DocuSP Remote Services...

Page 7: ...ore Remote Services is ready to provide full service settings for your network configuration need to be verified by your Xerox customer service representative If your system uses a proxy server settin...

Page 8: ...ll system features Launching the Remote Services application All features included within Remote Services are accessible through the Home page To open the Remote Services Home page 1 Place your cursor...

Page 9: ...accept a verbal request from Xerox Support to activate two way online communication The Support Access page is used to communicate with Xerox using a dynamic chat window and to enable permission based...

Page 10: ...rox Support Software Updates Click Software Updates to download operating system patches Remote Service patches and DocuSP patches This link appears on the Home page only when software updates are ava...

Page 11: ...tup 2 Select the General Settings tab A list of features you may either enable or disable are listed on the page To enable a feature place a checkmark in the feature box Clear the check mark to disabl...

Page 12: ...Capture Data after Transfer checkbox This eliminates the redundant storage of the files on your system Or if you want to save the captured files clear the checkbox 4 Enable Job Data Capture is enable...

Page 13: ...re data transmission This number is provided by Xerox Support Save to CD If desired the operator may store captured data using CD writer when one is available FTP Server If your system is functioning...

Page 14: ...ministrators can modify the system settings of the HTTP and FTP proxy servers HTTP Proxy Server HTTP Proxy Port FTP Proxy Server FTP Proxy Port Username distinct usernames may be utilized for HTTP Pro...

Page 15: ...to click the Home Support Access link to enable remote desktop sharing Desktop sharing enables Xerox to remotely troubleshoot problems quickly in real time You can also send Xerox an email message tha...

Page 16: ...direct you to specific screen or menu locations or to directly resolve operational issues If Xerox Support wants to share your desktop with view only rights you will receive an Invite Observe message...

Page 17: ...s page includes ID identifies the tracking number assigned Click an ID link to pop open additional details Type classifies requests by OS or patch Status indicates whether you have accepted completed...

Page 18: ...nsmitted only if a Job Capture is performed directly via the Capture or Capture Transfer page Data Capture Transfer Data Capture Transfer is a script that customers are asked to execute when additiona...

Page 19: ...dditional script on a device and immediately initiate script execution Software Updates Each time the Remote Services application opens the system checks for software updates from the Xerox Support Se...

Page 20: ...16 User Guide How does Xerox ensure quality support...

Page 21: ...n transfer the data file at another time Data may be transferred directly to your Xerox Support Server to a local FTP site or to a CD writer The Problem Reporting page displays the following options C...

Page 22: ...ailable if you select Machine as the Data Type 4 Enter a Call Log ID number This field is blank by default NOTE The Call Log ID facilitates transmission tracking This information is provided by Xerox...

Page 23: ...mns The Status column indicates whether the file is Not Transferred In Progress or Completed 2 Select the file you want to transfer 3 If desired you may click the arrow positioned before the File ID T...

Page 24: ...e Data Type option you select is Job or Machine Job you can select a Job Type and a Job ID from the drop lists These menus are unavailable if you select Machine as the Data Type 4 Enter a Call Log ID...

Page 25: ...s on the Home page Click this link to open the Files to Transfer table To transfer files listed in this table follow steps 2 through 4 in the topic Transfer File Cleanup Each time you capture and save...

Page 26: ...22 User Guide How are problems identified and reported To delete a single file highlight the row and click Delete To delete all files listed in the table click Delete All...

Page 27: ...can visit the MeterAssistant page to verify the name and reading of each meter through the Home MeterAssistant page This page will provide the following information The date and time of the last mete...

Page 28: ...24 User Guide Can I automatically submit meter readings...

Page 29: ...s received Remote Services Installation software updates installed Support Access sessions of interactive support and desktop sharing MeterAssistant formerly called Billing if enabled presents transmi...

Page 30: ...26 User Guide Is an activity history available...

Page 31: ...atibility with your site configuration Information provided with each update patch include Patch ID Patch type Installation status Date Time stamp You may accept install or reject any update To manual...

Page 32: ...28 User Guide How are software updates delivered...

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