VeriFone VX 685 GPRS Installation Manual Download

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Verifone Part Number DOC260-003-EN-C, Revision C

VX 685/VX 690

Installation Guide

Summary of Contents for VX 685 GPRS

Page 1: ...Verifone Part Number DOC260 003 EN C Revision C VX 685 VX 690 Installation Guide...

Page 2: ...program before placing the software into productive use This document including without limitation the examples and software programs is supplied As Is Verifone Inc 2099 Gateway Place Suite 600 San Jo...

Page 3: ...2 Setup Terminal Location 13 Ease of Use 13 Environmental Factors 13 Electrical Considerations 14 Inside the Shipping Carton 14 Terminal Features 15 Front Panel 15 Connection Port 16 Paper Roll 16 SIM...

Page 4: ...ntially Explosive Environments 40 Card Readers 40 CHAPTER 5 Service and Support Service Returns 41 Accessories and Documentation 42 CHAPTER 6 Troubleshooting Guidelines Terminal Does Not Start 45 Term...

Page 5: ...ntations from Verifone Chapter 6 Troubleshooting Guidelines Provides troubleshooting guidelines should you encounter a problem in terminal installation and configuration Appendix A Battery Information...

Page 6: ...A VX 690 PRD Rev A02 2 SPC260 001 01 A VX 690 OS ERS Rev 0 04 VX 685 HW ERS Rev 004 SPC262 001 01 A VX 685 OS ERS Rev 0 01 Table 1 Document Conventions Convention Meaning Example Blue Text in blue ind...

Page 7: ...DEA DES Data Encryption Algorithm Standard DUKPT Derived Unique Key Per Transaction Method as defined in the VISA s POS Equipment Requirement PIN processing and Data Authentication International Versi...

Page 8: ...PREFACE Guide Conventions 8 VX 685 VX 690 INSTALLATION GUIDE...

Page 9: ...mer facing applications It features a colored 3 5 QVGA display touch screen and backlit spill resistant keypad It supports a variety of communication technologies including GPRS 3G radio with GPS A GP...

Page 10: ...inter with a rear placement to maximize the user interface area Unidirectional magnetic stripe card reader with an extended blade for optimal card reading Performance and Durability Fast transactions...

Page 11: ...general benefits It is important to know the differences in their intrinsic features Table 3 Features Comparison Features VX 685 GPRS VX 690 3G BT VX 690 3G BT WiFi Processor 400 MHz ARM 11 400 MHz AR...

Page 12: ...ION GUIDE Battery 3 7 V DC 2450 mAh 3 7 V DC 2450 mAh 3 7 V DC 2450 mAh Paper roll 40 mm 40 mm 40 mm Charger 5 V DC 2 2 A 5 V DC 2 2 A 5 V DC 2 2 A Dimension mm 163 x 78 x 52 163 x 78 x 52 163 x 78 x...

Page 13: ...d Transaction Terminal Location The following are guidelines used to select an ideal location for the terminal Ease of Use Select a location convenient for both merchant and cardholder Select a flat s...

Page 14: ...n 1 Remove and inspect the contents of the shipping carton The terminal ships in multiple configurations the carton may include all or any of the following Terminal Power pack Paper roll Ethernet cabl...

Page 15: ...include A 12 key telephone style keypad keypads may vary in style Three color coded function keys on the right side of the keypad from top to bottom CANCEL CLEAR ENTER A magnetic card reader built in...

Page 16: ...talling or Replacing a Paper Roll To install or replace a paper roll 1 Gently pull the latch on top of the terminal to unlock the compartment 2 Lift the printer cover up and back 3 Remove any partial...

Page 17: ...ch SIMs when it detects poor signal or no network Installing or Replacing a SIM Card To install or replace a SIM card 1 Turn off the terminal 2 Place the terminal face down on a soft and clean surface...

Page 18: ...l one or two multiple security access module MSAM cards or replace an old one Installing or Replacing MSAM Card To install or replace MSAM cards 1 Power off the terminal 2 Place the terminal face down...

Page 19: ...ards one at a time into the slots until fully inserted Figure 7 SAM Insertion To replace SAM card gently slide out the old SAM card before inserting a new one 2 1 NOTE Position the card s gold contact...

Page 20: ...out the old micro SD card before inserting a new one Optional Devices The terminal supports peripheral devices designed for use with electronic point of sale system such as biometric scanner and barco...

Page 21: ...st be replaced when drained Conserve battery power by turning the terminal off when not in use Keep the Li ion battery inserted in the terminal and power up the terminal periodically to check the batt...

Page 22: ...X 690 and pin connector for VX 685 When you have finished installing the necessary cards and or optional devices you are ready to connect the terminal to the power source NOTE When the terminal has po...

Page 23: ...e side of the terminal 2 Plug the AC power cord into a wall outlet or power surge protector Figure 10 Connecting VX 690 to Power Source Connecting VX 685 Terminal to a Power Source To connect VX 685 t...

Page 24: ...de a docking station when the terminal is not in use The base can be positioned on a countertop Figure 12 Charging Base BT Base A base that supports power dial up Ethernet powered RS 232 USB device co...

Page 25: ...e Base To dock the terminal on the base 1 Place the top portion of the terminal on the base Ensure that the recess on the bottom of the terminal sits on top of the docking connector Figure 15 Docking...

Page 26: ...ws for dial up and Ethernet connections for full back up connectivity Creating a Dial Up Connection To create a dial up connection 1 Connect the telephone cable to the communication port on the base 2...

Page 27: ...ble directly to a data wall jack or router hub Figure 18 Ethernet Connection Powered Serial The powered serial on the base can be used in debug options or downloading applications Connecting to the Po...

Page 28: ...Support VX 690 uses the Cinterion PHS8 P radio module This module provides wireless connectivity using HSPA technology The PHS8 P radio module is optimized for high bandwidth and allows a downlink spe...

Page 29: ...ication up to 100 meters unobstructed The terminal may be registered paired with more than one base station It must be paired to secure the communication The terminal may easily be switched among pair...

Page 30: ...Bluetooth version of the terminal and the Bluetooth Base Station To search for a Bluetooth Base Station using the terminal 1 Power on the terminal 2 Select the Options menu shown on the terminal disp...

Page 31: ...uetooth Charging Base Station NOTE Discovery is selected by default on the Setup menu NOTE Press the Bluetooth switch found in front of the Bluetooth Base if the devices are unable to find each other...

Page 32: ...es menu 2 Select the base station s name and press the Enter key The BT Devices menu appears on the terminal screen if pairing is successful The name of the Bluetooth Base Station appears on the first...

Page 33: ...lt pairing device If everything is connected properly and the terminal is unable to go online refer to Troubleshooting Guidelines Removing a Paired Bluetooth Charging Base Station To remove a Bluetoot...

Page 34: ...ing on the application Verify the proper procedure with your application provider before performing a smart card transaction Using the Smart Card Reader To use the smart card reader 1 Position the sma...

Page 35: ...downward Figure 23 Using the Magnetic Card Reader Contactless Smart Card Transaction The terminal supports contactless transactions through an integrated contactless module The terminal only becomes a...

Page 36: ...SETUP Contactless Smart Card Transaction 36 VX 685 VX 690 INSTALLATION GUIDE...

Page 37: ...W Temperature Operating temperature 0 to 50 C 32 to 122 F Storage temperature 20 to 70 C 4 to 158 F External Dimensions Length 173 25 mm 6 82 in Width 87 mm 3 43 in Depth 31 7 mm 1 25 in Weight Unit w...

Page 38: ...eypad Matrix Keys can be simulated on touchscreen Peripheral Ports The micro USB port on the terminal and on the base supports peripheral attachment such as USB flash biometric scanner and barcode rea...

Page 39: ...n break internal circuit boards and fine mechanics Do not use harsh chemicals cleaning solvents or strong detergents to clean the device Use only a soft clean and dry cloth for cleaning Do not paint t...

Page 40: ...s performance or damage it Potentially Explosive Environments Do not use this device in any area with a potentially explosive atmosphere Follow all signs and instructions Potentially explosive atmosph...

Page 41: ...uding the model and part number For example VX 690 m260 xxx xx and PTID xxxxxxxx Serial number S N xxx xxx xxx 2 Obtain the MRA numbers by completing the following Call Verifone within the United Stat...

Page 42: ...d documentation for the terminal Refer to the part number in the left column when ordering Verifone Online Store at www store verifone com USA Verifone Customer Development Center 1 800 834 4366 Monda...

Page 43: ...VX 690 BT Base Quick Installation Guide VPN DOC260 008 EN VX 690 3G BT WiFi Certifications and Regulations Sheet VPN DOC260 009 EN VX 690 3G BT WiFi Quick Installation Guide VPN DOC260 010 EN VX 685 C...

Page 44: ...SERVICE AND SUPPORT Accessories and Documentation 44 VX 685 VX 690 INSTALLATION GUIDE...

Page 45: ...the terminal display does not show correct readable info Recharge or replace the battery Connect the terminal into a known good power supply if you have one to see if this clears the problem If the p...

Page 46: ...in the battery to complete the print operation Check if the printer is out of paper slow red blinking light and that the roll is properly installed Open the paper roll cover and install a new roll of...

Page 47: ...t failures Checking Magnetic Card Reader To check magnetic card reader 1 Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card 2 En...

Page 48: ...TROUBLESHOOTING GUIDELINES Transactions Fail To Process 48 VX 685 VX 690 INSTALLATION GUIDE...

Page 49: ...s means they can store more energy than other rechargeable batteries Light weight Lithium is the lightest metal enabling the manufacture of lightweight devices Long Life Lithium ion batteries require...

Page 50: ...nickel cadmium batteries This means a single cell can often be used rather than multiple metal hydride or nickel cadmium cells Precautions Observe the following precautions when handling lithium ion b...

Page 51: ...or when the discharge current exceeds 7 A This prevents damage caused by shorting the battery contacts Cell Temperature Monitoring A discrete thermistor is built into the battery pack to prevent cell...

Page 52: ...plied by 100 The range is from 0 to 100 The Percent of Change value is available to terminal applications via OS calls It is updated every 20 seconds Remaining Charge RC The amount of usable energy in...

Page 53: ...ully charged and fully discharged states Capacity This refers to the amount of available energy in a fully charged battery expressed in ampere hours Ah or milliampere hours mAh Charge The amount of us...

Page 54: ...f its cycle life Deep Discharge The state of a battery that has been discharged well below its useful charge level When a battery is in this state it may be difficult to recharge This characteristic i...

Page 55: ...that a battery can endure while retaining the ability to give a satisfactory performance upon full charge Voltage This is the unit of potential power or electric pressure which is the force that cause...

Page 56: ...VX 685 VX 690 Installation Guide Verifone Part Number DOC260 003 EN C Revision C Verifone Inc 2099 Gateway Place Suite 600 San Jose CA 95110 USA 1 800 VERIFONE www verifone com...

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