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Money Order Training Guide

for VeriFone Vx570

1/2012

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Summary of Contents for Vx 570

Page 1: ...Money Order Training Guide for VeriFone Vx570 1 2012...

Page 2: ...Fees 17 Terminal Warning Messages 19 Chapter 9 Voiding Money Orders 20 Terminal Error Messages 21 Chapter 10 Dispensing Vendor Payment 22 Single Vendor Payment 22 Vendor Payment Warning Message 23 Ch...

Page 3: ...rinter Printer Cable Printer Power Cable Unpacking _______________________________________________________________ _______________________________________________________________ _____________________...

Page 4: ...Chapter 1 Terminal Front Panel Features Figure 1 Terminal Front Panel Features Internal thermal printer Display Alpha key Paper status light Function keys Purple function keys Telephone style keypad C...

Page 5: ...document printer switch on This switch should always be left in the on position Connect the AC power adapter to the round port at the back of the VeriFone terminal See Figure 3 Make sure the notch on...

Page 6: ...he port labeled 10BaseT and the other end to the Ethernet source connection may require a router See Figure 3 All broadband connections should also have a dialup connection in the event the broadband...

Page 7: ...new roll of paper and drop it into the printer tray with the loose paper end towards the front of the terminal See Figure 6 Figure 6 Terminal Front View 4 Gently close the cover until it clicks shut T...

Page 8: ...Press the green arrow button at the bottom of the terminal The display shows Load Documents 2 Enter 1st Serial No 4 Enter the First Serial Number including the check digit of the pack of documents an...

Page 9: ...til it stops The display shows Document Verification Required Press ENTER 9 The document printer will advance the documents so the money order serial number is exposed at the top of the printer The di...

Page 10: ...this error message shows Load Document 2 Invalid Range Press a key 3 If a document range is entered that exceeds the allowable pack size this error message shows Load Document 2 Enter Last Serial No...

Page 11: ...eft in the printer The current date and time are also shown v0 0 0 XXXX Enter Passcode current date time online dialup error 2 Type in your operator passcode and then press the green arrow button If t...

Page 12: ...No Fee F3 Done F4 3 Press the F4 button labeled Done The display shows Total Payment 12 73 Edit F3 Done F4 4 To edit the amount of this money order press the F3 button The display shows Using the F1...

Page 13: ...al Payment 56 33 Edit F3 Done F4 5 To edit the amount of this money order press the F3 button The display shows Using the F1 button the money order amount can be changed Using the F2 button the money...

Page 14: ...a multiple money order transaction ACTION VERIFONE DISPLAYS 8 Press the F4 button to the right of the word Print to print the money orders For an instant if the terminal is Ethernet connected the dis...

Page 15: ...e to accept the money order The display shows To edit the amount of this money order press the F3 button next to the word Edit Total Payment 12 34 Edit F3 Done F4 5 The display shows Using the F1 butt...

Page 16: ...Press the F3 button to remove the fee 6 Press the F4 button next to the word Done if there are no more money orders in the transaction The display shows Total Payment 55 55 Edit F3 Done F4 7 Press th...

Page 17: ...The display shows Total Payment 55 55 Edit F3 Print F4 10 Press the F4 button next to the word Print to print the money orders For an instant if the terminal is Ethernet connected the display shows S...

Page 18: ...e F3 button next to the words No Fee to remove the fee normally added to the 2nd money order The display shows Enter Money Order 2 Amount 43 21 Done F4 6 Press the F4 button next to the word Done The...

Page 19: ...The display shows Total Payment 55 94 Edit F3 Print F4 10 Press the F4 button next to the word Print to print the money orders For an instant if the terminal is Ethernet connected the display shows S...

Page 20: ...sale transaction is more than 3 000 00 and less than or equal to 10 000 00 the display shows Please complete and retain a High Dollar Transaction form 3k to 10k immediately Press any key to continue...

Page 21: ...Enter Amount 4 Enter the amount of the money order that is to be voided then press the green arrow button at the bottom of the terminal The display shows Void SN XXXXXXXXXX X Are You Sure Press ENTER...

Page 22: ...Digit is entered the display shows Press the red cancel button at the bottom of the terminal and try again Invalid Check Digit Press CANCEL 2 If an incorrect dollar amount is entered the display show...

Page 23: ...a vendor payment The display shows Enter Vend Pymt KUNZLER MEATS 12 Credit Left 56 00 Amount Doc Void Repts Comm 3 Use the F2 or F3 button to move between the permitted vendors Press the F3 button unt...

Page 24: ...to the word Done The display shows Total Payment 25 00 Fee Payment 35 Edit F3 Print F4 8 Press the F4 button next to the word Print to print the vendor payment For an instant if the terminal is Ether...

Page 25: ...ay shows Op Reports Reprint F1 Shift Summary F2 Op Daily Summary F3 Reprint ACTION VERIFONE DISPLAYS 1 Press the F1 button to the right of the words Reprint F1 The display shows Op reports Reprint F1...

Page 26: ...for the operator code entered After the report has been printed all the amounts are zeroed out 3 The display will reset to v0 0 0 XXXX Enter Passcode current date time online dialup error Op Daily Su...

Page 27: ...eport details all the document printer activity by all operators for any day that has been closed out ACTION VERIFONE DISPLAYS 1 Put the document printer key into the key lock on the document printer...

Page 28: ...rint Reports 1 Previous Daily Next Prev 3 Press the far left purple button under the word Next until the terminal displays Previous Cum Summary Print Reports 1 Previous Cum Summary Next Prev 4 Press t...

Page 29: ...ments 2 Enter 1st Serial No 4 Enter the first serial number including the check digit of the pack of documents and then press the green arrow button at the bottom of the terminal The display shows Loa...

Page 30: ...ck it by pushing the document printer key in and turning it to the left The display shows Door CLOSED Next Prev 9 The terminal will show Doc Verification Required Press Enter 10 Press the green arrow...

Page 31: ...n at the bottom of the terminal The display shows Void Next Doc 3 Void SN xxxxxxxxxx Press Enter or CANCEL 4 The terminal displays Void Next Doc at the top of the display for either of the above selec...

Page 32: ...cument printer door The display shows Print Reports 1 Next Prev 2 Press the far left purple button under the word Next until the display shows Close Out Docs Or simply press the 4 button to get to the...

Page 33: ...ar left purple button under the word Next until the display shows Void Remain Docs Or simply press the 5 button to get to the Void Remain Docs screen Void Remain Docs 5 Next Prev 3 Press the green arr...

Page 34: ...scodes Or simply press the 6 button to get to the Oper Passcodes screen Oper Passcodes 6 Next Prev 3 Press the green arrow button at the bottom of the terminal The indicates that the ID can be changed...

Page 35: ...ocument printer door The display shows Print Reports 1 Next Prev 2 Press the far left purple button under the word Next until the display shows Set System Clock Or simply press the 7 button to get to...

Page 36: ...ay shows Software Download Or simply press the 8 button to get to the Software download screen Software Download 8 Next Prev 3 Press the green arrow button at the bottom of the terminal The display sh...

Page 37: ...0 02 LQDQFLDO 6HUYLFHV IQF P O Box 8863 Camp Hill Pennsylvania 17001 Corporate Office 800 922 8079 Technical Support 800 922 8079 Email sales memoco com Website www memoco com...

Page 38: ...st The terminal will attempt to reconnect 303 Socket Down There is no connection present with the Host Check all terminal network settings 307 Socket Failed Reconnection to the Host has failed Check a...

Page 39: ...0 02 LQDQFLDO 6HUYLFHV IQF P O Box 8863 Camp Hill Pennsylvania 17001 Corporate Office 800 922 8079 Technical Support 800 Email sales memoco com Website www memoco com...

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