VeriFone MX800 Series Installation Manual Download | Manualshive

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Part Number 23431, Revision B.2

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800 Series

Installation Guide

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Summary of Contents for MX800 Series

Page 1: ...Part Number 23431 Revision B 2 VE R I FO N E CO N F I D E N T I A L TEMPLATE REV E Mx800 Series Installation Guide ...

Page 2: ...le program before placing the software into productive use This document including without limitation the examples and software programs is supplied As Is VeriFone Inc 2099 Gateway Place Suite 600 San Jose CA 95110 USA www verifone com Part Number 23431 Revision B 2 Mx800 Series Installation Guide 2005 VeriFone Inc VeriFone the VeriFone logo Omni VeriCentre Verix and ZonTalk are registered tradema...

Page 3: ...tallation Installing the Device 13 Installing Countertop Wedge 15 Stand Mount 16 Installing Optional Modules 17 Installing Smart Card Modules 17 Installing SAM Cards Additional Steps 18 Installing Trim Plate 18 Connecting the Device 19 Multiport Cable 19 Disconnecting Multiport 19 Connecting ECR in Tailgate Mode 20 Connecting to a Host PC 20 Connecting to the Ethernet LAN 21 Connecting to USB Host...

Page 4: ... Captured Signature 26 No Response From the Touch Panel 27 CHAPTER 5 VeriFone Service and Support Return a Terminal for Service 29 Accessories 31 Optional I O Modules 31 Optional Accessories 31 Cables 31 Documentation 33 Support Packages 33 CHAPTER 6 Specifications Mx800 Series Terminal Specifications 35 INDEX A ...

Page 5: ...you encounter a problem in terminal installation configuration Chapter 5 VeriFone Service and Support provides information on contacting your VeriFone representative or service provider You will also find information on how to order accessories or documentation from VeriFone Chapter 6 Specifications provides information on power environment and dimensions of the hardware Conventions Used in This D...

Page 6: ... 2 Abbreviations Convention Meaning ECR Electronic Cash Register DUKPT Derived Unique Key Per Transaction MRA Merchandise Return Authorization LAN Local Area Network PED PIN Entry Device RFID Radio Frequency Identification SAM Security Access Module TIFF Tagged Image File Format USB Universal Serial Bus VGA Video Graphics Array ...

Page 7: ...tion maintenance and training Mx800 Series Mx800 Series terminals offer outstanding flexibility due to the modular design Modules that can be added include Signature capture EMV smart cards NOTE VeriFone ships variants of the Mx800 Series for different markets Your terminal may have a different configuration Share the same architecture Linux Similar printed circuit boards Many of the same IBM NCR ...

Page 8: ...ch resistant capacitive touch screen that allows consumers to make selections with their fingertip or electronic stylus Large display that handles signature capture scrolling line item detail regulatory disclosures credit applications and more Smallest footprint of any VGA product on the market Features and Benefits The following are the features and benefits for Mx800 Series terminal Table 3 Feat...

Page 9: ... screen information from an angle unless the user is directly in front of the display Speakers The Mx800 Series terminal has built in speakers for tones prompts and music line out port available to drive external powered speakers Privacy screen PED compliant privacy screen protecting the consumer s PIN entry Sophisticated security protections Includes 3DES encryption Master Key Session Key and Der...

Page 10: ... on the ISO 14443 worldwide standard The tap and go design conforms to AMEX and MasterCard specifications Smart cards are read when it is placed in close proximity 1 to 3 9 in 2 5 to 10 cm to the reader reducing wear and tear on card readers and cards Contactless readers can be used to support any number of payment and value added applications See Installing Optional Modules for more information P...

Page 11: ...thernet and USB connectivity signature capture EMV 4 0 Type Approved smart card support or contactless smart card support NOTE The tester will verify the physical properties of the privacy screen The privacy screen of an attended device shall provide protection as described in Appendix A section A 1 of this document Alternatively the vendor may use less restrictive privacy shield criteria provided...

Page 12: ...atility of the terminal allow retailers to use terminals with different capabilities in different stores or locations It also makes it easy and economical to adapt changing needs or technology over time for example with modules that support next generation scanning technologies or biometrics for check cashing that can be installed in the future ...

Page 13: ...sents Mx800 Series terminal installation guidelines Unpacking the Shipping Carton Figure 2 Example of Terminal Product Components NOTE Inspect the shipping carton and contents for shipping damage Figure 2 If the Mx800 Series series terminal or any other component appears damaged immediately file a claim with the shipping company and notify your terminal provider Do not use a damaged terminal CABLE...

Page 14: ...ries terminal on a flat surface such as a table or countertop or mount on a mounting stand supplied by VeriFone Avoid areas with Excessive heat or dust Oil or moisture Devices that cause excessive voltage fluctuations or electrical noise such as air conditioners fans electric motors neon signs or high frequency security devices Direct sunlight or objects that radiate heat 3 Locate the peripheral c...

Page 15: ...isplay Figure 3 Figure 3 Countertop Wedge Rear View of the Mx800 Series terminal To install the countertop wedge 1 Align the pins in the countertop wedge with the two key holes on the bottom of the Mx800 Series series terminal Figure 4 2 Slide the countertop wedge firmly into position 3 Route the multiport cable through the races in the countertop wedge or through the races underneath the wedge Fi...

Page 16: ...le to thread the wiring connections through 2 Thread all wiring connections through the center of the stand mount 3 Make all wiring connections 4 Attach cable tie down strap with the supplied screw 5 Align and seat the three pins on the top plate of the stand mount platform with the three key hole slots on the bottom of the Mx800 Series terminal Figure 5 Figure 5 Aligning Mx800 Series Terminal wit...

Page 17: ...be installed at the factory or in the field Installing Smart Card Modules The following are the steps required to install optional I O modules 1 Loosen the module retaining screw on the bottom of the Mx800 Series Figure 7 until the old module can slide out Figure 7 Removing the Old I O Module 2 Slide the smart card module into place Figure 8 and secure the retaining screw Figure 8 Installing the S...

Page 18: ...card by sliding the card from the MSAM cardholder 5 Install an MSAM card by aligning the card and carefully sliding it within the guides on the cover until it is fully inserted Installing Trim Plate The Mx800 Series terminal can be fitted with interchangeable trim plates to customize the appearance of the terminal 1 Insert the trim plate by lining up the three notches of the face plate into the un...

Page 19: ...n Figure 10 Multiport Cable Front and Rear Disconnecting Multiport The following are the precautions taken at the time of disconnecting the Multiport Improper installation or removal of the terminal connector may permanently damage the Mx800 Series Do not force the terminal connector into place Always make sure all of the pins are lined up in correct parallel fashion before applying light pressure...

Page 20: ...n ECR to the Mx800 Series terminal see Figure 11 1 Insert the multiport cable into the rear of the ECR 2 Insert the multiport cable plug into the bottom socket on the Mx800 Series terminal as shown in Figure 11 Figure 11 Example ECR Connection Connecting to a Host PC To connect the Mx800 Series terminal to a development PC See Figure 12 Figure 12 Host PC Connection ...

Page 21: ...ies terminal to a power source with the multiport cable If connected to an ECR the Mx800 Series terminal gets power from the ECR 1 Make all other connections before connecting the power pack 2 Insert the multiport cable connector into the port on the back of the Mx800 Series terminal see Figure 13 3 Route the cable through the slots to the desired exit side 4 Plug the power pack into an indoor ele...

Page 22: ...er source when no multiport cable is required Use the following guidelines when Mx800 Series terminal is connected to power 1 Make all the cable connections before connecting the power cable 2 Insert the modular power connector either into the USB or 10Base T port whichever is available 3 Plug the power pack into an indoor electrical wall outlet NOTE If connected to an ECR using a USB cable the Mx...

Page 23: ...t results use a VeriFone Cleaning Kit For further details refer to 02746 01 VeriFone Cleaning Kit Smart Card Reader Do not attempt to clean the smart card reader Doing so may void any warranty For smart card reader service contact your VeriFone distributor or service provider WARNING Never use thinner trichloroethylene or ketone based solvents they may deteriorate plastic or rubber parts Do not sp...

Page 24: ...MAINTENANCE Smart Card Reader 24 MX800 SERIES INSTALLATION GUIDE VE R I FO N E CO N F I D E N T I A L TEMPLATE REV E ...

Page 25: ...istance Blank Display The following are the corrective steps taken if the terminal display does not show correct or readable information 1 Check all cable connections 2 If the problem persists contact your local VeriFone representative for assistance Serial Port Does Not Work The following are the corrective steps taken if the serial port does not work 1 Check that the device connected to the seri...

Page 26: ...orrectly with the Mx800 Series terminal smart card reader The chip on the card should face down and inward 2 Perform a test transaction using several different smart cards to ensure that the problem is not with the card 3 Ensure any MSAM cards are correctly inserted and the cardholders are properly secured 4 If the problem persists contact your VeriFone distributor or service provider Step 3 Check...

Page 27: ...sentative for assistance No Response From the Touch Panel The following are the corrective steps taken if the Touch Panel does not respond or gives an incorrect response 1 Make sure you power off and power on 2 If the problem persists contact your local VeriFone representative for assistance NOTE Keep your hands away from the touch panel while terminal powers up ...

Page 28: ...TROUBLESHOOTING 28 MX800 SERIES INSTALLATION GUIDE VE R I FO N E CO N F I D E N T I A L TEMPLATE REV E ...

Page 29: ... terminal to be returned Product ID including the model and part number Serial number S N xxx xxx xxx 2 Within the United States call VeriFone toll free at 1 800 834 9133 3 Select the MRA option from the automated message The MRA department is open Monday Friday 8 A M 7 P M EST NOTE For International customers please contact your local VeriFone representative for assistance with your service retur...

Page 30: ...ached as well as your fax number You will be issued MRA number s and the fax will be returned to you 5 Describe the problem s 6 Provide the shipping address where the repaired or replacement unit must be returned 7 Keep a record of the following items Assigned MRA number s VeriFone serial number assigned to the Mx800 Series terminal you are returning for service or repair terminal serial numbers a...

Page 31: ...abels Accessories Accessories for the Mx800 Series are listed below When ordering please refer to the part number in the left column Optional I O Modules Optional Accessories Cables XX in part numbers indicates different cable lengths as follows TBD TBD Ethernet 22647 XX TBD Trim Plate 22648 01 TBD Privacy Shield 22967 01 TBD Countertop wedge 23294 01 TBD Privacy shield 23323 01 TBD Stylus XX Leng...

Page 32: ...2 serial ports RJ11 flying lead to connect to LAN 17884 XX 3 serial ports no flying lead 17885 XX 3 serial ports D89F serial port flying lead to connect to PC NOTE Use standard Ethernet cables MOD8 MOD8 to complete the 10Base T connection 00124 03 Telco cable Mx800 Series to RJ11 phone jack 05602 00 RJ45 DB9 Mx800 Series to PC AT 07042 XX RJ45 RJ11 Mx800 Series to PINPad 22089 XX RJ45 SDL8 Mx800 S...

Page 33: ...part number in the left column 22934 Omni 7000MPD Quick Installation Guide 22936 Omni 7000MPD Signature Capture Touch Screen Module Quick Installation Guide 23255 Omni 7100MPD Quick Installation Guide 23432 Omni 7xxx Series Programmers Guide 23433 Omni 7xxx Series Reference Manual 23434 Omni 7xxx Series I O Module Quick Installation Guide P006 277 xx MK Mx800 Series Programmers Support Package Kit...

Page 34: ...VERIFONE SERVICE AND SUPPORT Accessories 34 MX800 SERIES INSTALLATION GUIDE VE R I FO N E CO N F I D E N T I A L TEMPLATE REV E ...

Page 35: ...tion guide Table 6 Mx800 Series Terminal Specifications Power Peripheral power requirements DC power pack 12 V DC at 1 0 A Power pack requirements 120 V AC at 60 Hz U S Environmental Operating temperature 0 to 40 C 32 to 104 F Storage temperature 18 to 66 C 0 to 150 F Humidity 15 to 95 relative humidity no condensation Dimensions Base Unit Height 153 mm 6 0 inches Width 192 mm 7 5 inches Depth 52 ...

Page 36: ...SPECIFICATIONS Mx800 Series Terminal Specifications 36 MX800 SERIES INSTALLATION GUIDE VE R I FO N E CO N F I D E N T I A L TEMPLATE REV E ...

Page 37: ...s 9 Features 7 Mx800 Series 7 Spectrum Mx800 Series 8 I installation unpacking 13 installing countertop wedge 15 optional modules 17 SAM cards 18 selecting a location 14 smart card modules 17 stand mount 16 trim plate 18 M maintenance 23 cleaning the terminal 23 returning a terminal for repair or replacement 29 smart card reader 23 multiport cable power up 22 Mx800 Series features and benefits 8 m...

Page 38: ... N F I D E N T I A L TEMPLATE REV E Omni 7000 MPD 35 Support Packages 33 T terminal repair 29 replacement 29 service and support 29 troubleshooting 25 Total Cost of Ownership 10 troubleshooting 25 display 25 serial port connection 25 terminal transactions 26 ...

Page 39: ...INDEX MX800 SERIES INSTALLATION GUIDE C VE R I FO N E CO N F I D E N T I A L TEMPLATE REV E ...

Page 40: ...Mx800 Series Installation Guide Part Number 23431 Revision B 2 VeriFone Inc 2099 Gateway Place Suite 600 San Jose CA 95110 USA 1 800 VeriFone www verifone com ...

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