Toshiba Strata DK Backup User Manual Download

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March 1999

726+,%$

Telecommunication Systems Division

Digital Business Telephone Systems

DK Admin/DK Backup

Release 4

User Guide

Summary of Contents for Strata DK Backup

Page 1: ...March 1999 726 Telecommunication Systems Division Digital Business Telephone Systems DK Admin DK Backup Release 4 User Guide ...

Page 2: ...rant DKA UG ADBKP VC Version C March 1999 Version B2 November 1998 Version B1 October 1998 Version B May 1998 Version A April 1997 Copyright 1999 Toshiba America Information Systems Inc Telecommunication Systems Division All rights reserved No part of this manual covered by the copyrights hereon may be reproduced in any form or by any means graphic electronic or mechanical including recording tapi...

Page 3: ...in 10 Windows PC from CD ROM 10 Windows PC from Floppy Disks 10 DOS Only PC from CD ROM 11 DOS Only PC from Floppy Disks 11 Step 5 Run DKAdmin Program 12 Start up DKAdmin under Windows 98 95 or Windows NT 4 0 12 Start up DKAdmin in MS DOS 12 Run DKAdmin 12 Set Windows DKAdmin Program Properties 13 Step 6 Connect to the Strata DK Telephone System 15 Chapter 3 Installing DKBackup Step 1 Check System...

Page 4: ...File Menu Quick start Procedures for Using DKAdmin 35 For an Existing Customer 35 For a New Customer 36 Maintain Customer File 36 Select Customer 39 Dial DK 40 Hangup Connection 42 Transfer DK Data 42 About 42 Exit 42 Chapter 6 Administration Menu DKAdmin View Cabinet Diagram 44 Check Processor Type 44 System Station Administration 44 Programming Updating System 46 Printing Port Station Informatio...

Page 5: ... Forward Assignments 93 E911 CAMA Trunk Programs R4 Only 94 ISDN Programs R4 Only 97 Backup Restore Data 98 View Print Data 98 Chapter 7 Backup Menu DKBackup Check Processor Type 100 Backup Data 100 Restore Data 102 Upgrade 107 Upgrading a Customer s Processor 107 Strata DK Processor PCB Upgrade 107 View Print Data 115 Chapter 8 Options Menu System Installation 117 Company General Information 117 ...

Page 6: ...ke Connection 138 PC DIU DIU Modem Pool Connection to Strata DK Modem 139 DIU to DIU Connection then Modem to Modem Connection 139 Communication Setup 139 Customer Dialer Setup 139 To Make Connection 140 PDIU DS Modem Pool Installation 141 To Make Connection 141 External Maintenance Modem Installation 142 Appendix B DK424 RCTUE F Upgrade Using DKAdmin Upgrading to RCTUE F 145 Off site Upgrade 145 ...

Page 7: ... menus view and respond to system messages and understand the keyboard conventions Chapter 5 File Menu provides easy step by step instructions for using DKAdmin DKBackup to program and update the Strata DK including procedures for both new and existing customers The chapter also includes instructions on how to transfer data to a floppy disk Chapter 6 Administration Menu DKAdmin provides complete h...

Page 8: ...gnated key Example of both Type prog then press Enter shows a multiple PC keyboard or phone button entry Entries without spaces between them show a simultaneous entry Example Delete Enter Entries with spaces between them show a sequential entry Example 5 means through Example 1 5 denotes the beginning of a procedure denotes the step in a one step procedure Letters in brackets represent buttons whi...

Page 9: ...lling ACD into the Strata DK424 and includes all ACD programming instructions and record sheets Strata DK Library CD ROM contains all current Strata DK documentation and enables you to view print navigate and search publications How To Use This Manual You can use this guide in a variety of ways depending on your level of experience with the system and your assigned password level If you are a new ...

Page 10: ...How To Use This Manual x DKAdmin DKBackup ...

Page 11: ... DKAdmin DKBackup are DOS programs that run on your IBM compatible personal computer Although they are not Microsoft Windows programs you can run them as a DOS session under Windows and configure them with an icon in Program Manager see your Windows manual Capabilities DKAdmin DKBackup make the installation programming and support process easier and more efficient Among other functions you can Pro...

Page 12: ...up restore and upgrade existing Strata DK programmed customer data Transfer DK data to from the database on the DKAdmin DKBackup PC hard drive and or programmed databases from one PC to another using a floppy disk Upgrade automatically to a larger processor Note A customer database PRGALL that is backed up from one type of processor can be upgraded to a larger type of processor but not to a smalle...

Page 13: ...isplays the version number of the DKAdmin program Exit Exit DKAdmin and return to the C prompt or Program Manager if configured to run under Windows DKAdmin Administration Menu DKBackup Backup Menu View Cabinet Diagram Shows PCB placement per Program 03 Check Processor Type Pulls and displays the processor type Release and ROM Flash Memory version from the installed Strata DK RCTU PCB System Stati...

Page 14: ...and or upgrade Strata DK customer databases View Print Data View or print existing customer Strata DK databases in ASCII format Options Menu System Installation Set up or change screen type colors printers user passwords and communication settings System Utilities ReIndex files Table 1 Main Menu Options continued Main Menu DKAdmin DKBackup Select Local Printer Available Printer Drivers Local Print...

Page 15: ... column and you can type in the new search number Note If the feature is available on the screen you have displayed the word FIND appears at the bottom left corner Scroll arrows If scroll arrows appear in the bottom right hand corner of the screen additional screen information is available Some screens cannot display all the information they contain within the boundaries of the screen display Scro...

Page 16: ...Screen Conventions 6 DKAdmin DKBackup ...

Page 17: ... A laser printer is recommended For network users a minimum of 2MB of disk space is required for each person using DKAdmin on the network DKAdmin hardware key red DKAdmin is a MS DOS program that can be installed and run under Microsoft Windows 3 11 95 98 and NT or MS DOS 6 22 or higher The installation and run instructions in this chapter include both Windows and DOS installation information Impo...

Page 18: ...you install DKAdmin without the key it will not run 1 Install the DKAdmin hardware key red on the LPT1 parallel printer port as shown in Figure 2 Notes If you wish you can install a printer on the end of the LPT1 Admin Hardware Key The printer can be installed and used on the LPT1 Admin Hardware Key But it is not necessary to install a printer to enable DKAdmin to be installed or used 2 Turn on yo...

Page 19: ...owse Select your CD ROM drive from the Look in pull down list Locate and double click mainmenu exe The Main Menu opens 2 From the Main Menu select Make Floppy Installation Disks then select DKAdmin Windows Installation Disks or DKAdmin DOS Installation Disks depending which target PC will get the installation Follow the prompts From DOS Only PC If you wish to install DKAdmin on a PC that does not ...

Page 20: ...efore starting 1 Insert the CD ROM into your CD ROM drive The Main Menu appears or if the Main Menu does not appear after you insert the CD ROM click Start Run then Browse Select your CD ROM drive from the Look in pull down list Locate and double click mainmenu exe The Main Menu opens 2 From the Main Menu select Install DKAdmin and follow the prompts Important Remember that the Install DKAdmin sel...

Page 21: ... PC from Floppy Disks 1 Insert the DKAdmin Disk 1 into drive A or B 2 Using DOS type a install or b install at the C prompt and press Enter The Toshiba Install DKAdmin System screen automatically displays Follow the prompts to install DKAdmin 3 During installation if you have an existing customer file in an older version of DKAdmin 280Admin on your PC highlight the DKAdmin 4 0 Upgrade Installation...

Page 22: ...shiba Title screen displays Run DKAdmin Note If the DKAdmin red hardware key is not installed the following message displays Hardware key Not Installed Exiting to DOS OK Install the DKAdmin hardware key then retry running the program 1 Once the Toshiba Title screen displays press any key to continue This message appears Please Enter Your User ID 2 Type Master and press Enter This message appears P...

Page 23: ...w passwords are now available on your DKAdmin Installation Disk 1 9 Press any key to display the DKAdmin Main Menu screen shown right You are now ready to use DKAdmin and can use your Modified installation disks to install DKAdmin on additional workstations New passwords to log in to DKAdmin Set Windows DKAdmin Program Properties Set these properties when running DKAdmin as a DOS session under Win...

Page 24: ...creen settings should not be selected 7 Select the Memory Tab screen shown at right All fields should read Auto If you make changes click on OK 8 Select the Screen Tab screen shown at right The selected settings should be Usage Full screen Window Display toolbar Restore settings on startup Performance Fast ROM emulation Dynamic memory allocation If you make changes click on Apply ...

Page 25: ... not to allow screen savers If you make changes click on Apply 11 Close the DKAdmin Properties dialog box and return to Step 3 of Start up DKAdmin under Windows 98 95 or Windows NT 4 0 on Page 12 Step 6 Connect to the Strata DK Telephone System To program or update a Strata DK you must be connected to the Strata DK telephone system For procedures on connecting your PC to the Strata DK see Appendix...

Page 26: ...Step 6 Connect to the Strata DK Telephone System 16 DKAdmin DKBackup ...

Page 27: ...commended A laser printer is recommended For network users a minimum of 2MB of disk space is required for each person using DKBackup on the network DKBackup hardware key green or red DKBackup is a MS DOS program that can be installed and run under Microsoft Windows 3 11 95 98 NT or MS DOS 6 22 or higher The installation and run instructions in this chapter include both Windows and DOS installation...

Page 28: ...without the key it will not run 1 Install the DKBackup hardware key green or red on the LPT1 parallel printer port as shown in Figure 3 Figure 3 DKBackup Hardware Connections Notes If you wish you can install a printer on the end of the LPT1 Admin Hardware Key The printer can be installed and used on the LPT1 Backup Hardware Key But it is not necessary to install a printer to enable DKBackup to be...

Page 29: ...owse Select your CD ROM drive from the Look in pull down list Locate and double click mainmenu exe The Main Menu opens 2 From the Main Menu select Make Floppy Installation Disks then select DKBackup Windows Installation Disks or DKBackup DOS Installation Disks depending which target PC will get the installation Follow the prompts From DOS Only PC If you wish to install DKBackup on a PC that does n...

Page 30: ...ws before starting 1 Insert the CD ROM into your CD ROM drive The Main Menu appears or if the Main Menu does not appear after you insert the CD ROM click Start Run then Browse Select your CD ROM drive from the Look in pull down list Locate and double click mainmenu exe The Main Menu opens 2 From the Main Menu select Install DKBackup and follow the prompts Important Remember that the Install DKBack...

Page 31: ...or each customer name that is overwritten on the list DOS only PC from Floppy Disks 1 Insert the DKBackup Disk 1 into drive A or B 2 Using DOS type a install or b install at the C prompt and press Enter The Toshiba Install DKBackup System screen automatically displays Follow the prompts to install DKBackup 3 During installation if you have an existing customer file in an older version of DKBackup ...

Page 32: ...S DOS 1 From the C prompt type CD 280BCKUP and press Enter 2 From the C 280BCKUP prompt type dkbackup and press Enter The Toshiba Title screen displays Run DKBackup Note If the DKBackup red or green hardware key is not installed the following message displays Hardware key Not Installed Exiting to DOS OK Install the DKBackup hardware key then retry running the program 1 Once the Toshiba Title scree...

Page 33: ... drive and press any key to continue When complete a message Process Successful displays and your new passwords are now available on your DKBackup Installation Disk 9 Press any key to display the DKBackup Main Menu screen shown right You are now ready to use DKBackup and can use your Modified installation disks to install DKBackup on additional workstations New passwords to log in to DKBackup Set ...

Page 34: ...screen settings should not be selected 7 Select the Memory Tab screen shown at right All fields should read Auto If you make changes click on OK 8 Select the Screen Tab screen shown at right The selected settings should be Usage Full screen Window Display toolbar Restore settings on startup Performance Fast ROM emulation Dynamic memory allocation If you make changes click on Apply ...

Page 35: ...t to allow screen savers If you make changes click on Apply 11 Close the DKBackup Properties dialog box and return to Step 3 of Start up DKBackup under Windows 3 11 95 98 or Windows NT 4 0 on Page 22 Step 6 Connect to the Strata DK Telephone System To program or update a Strata DK you must be connected to the Strata DK telephone system For procedures on connecting your PC to the Strata DK see Appe...

Page 36: ...Step 6 Connect to the Strata DK Telephone System 26 DKAdmin DKBackup ...

Page 37: ...etween the DKAdmin DKBackup PC and a Strata DK see Appendix A Connecting to Strata DK for procedures Properly install the DKAdmin DKBackup hardware key see Chapter 2 Installing DKAdmin and Chapter 3 Installing DKBackup for procedures Correctly set your communications see Chapter 8 Options Menu Logging On DKAdmin To log on to DKAdmin 1 After powering up your computer at the C prompt type CD 280ADMI...

Page 38: ...File Administration Options enable you to perform the many functions shown in Figure 5 Some items may not be available for selection depending on your assigned User ID and password The menus shown here depict DKAdmin Master password Level 9 options Important It is recommended to run ReIndex Files each time you start to use DKAdmin DKBackup If files are not indexed correctly you may encounter probl...

Page 39: ...ocations System Wide Option Programs Station Options Programs Station Gnd Loop Co Line Assignment Programs Station Group Programs Security Account T R Ovr Programs Voice Mail Integration Programs ACD Programs ACD Agent Programs DK Auto Attendant Programs Attendant Console Programs T1 Programs Ground Loop Start CO Line Programs DID Tie Line Programs IMDU or RMDS Modem DID DNIS Assignment Toll Restr...

Page 40: ...ype your password and press Enter If you have entered your User ID and password correctly the DKBackup Main Menu displays shown right All DKBackup activity originates from the DKBackup Main Menu The three items across the DKBackup Main Menu bar i e File Backup Options enable you to perform the many functions shown in Figure 5 Some items may not be available for selection depending on your assigned...

Page 41: ...right Up down Arrow Moves the selection highlighter up down Spacebar Depending on the screen toggles between selections for the field or selects the list item and places a check mark next to it 1088DK File Backup Options Select Customer Maintain Customer File Dial DK Hangup Connection Transfer DK Data About Exit Check Processor Type Backup Restore Data View Print Data System Installation Systems U...

Page 42: ...ges At the bottom of each DKAdmin DKBackup screen is a message line see Page 5 Pay particular attention to this line as you work since it displays important system information and processing options for the application or screen in which you are currently working Error Messages If you make an incorrect entry while working in DKAdmin DKBackup you are sometimes prompted with an error message This te...

Page 43: ...e Menu option and press Enter or type f 3 Highlight Exit and press Enter or type x DKAdmin DKBackup shuts down and returns the screen to a DOS prompt CAUTION Always exit the program properly before turning off your DKAdmin DKBackup PC Turning off your PC before exiting the program creates an indexing problem and produces run time errors See Page 7 for information on correcting run time errors ...

Page 44: ...Logging Off 34 DKAdmin DKBackup ...

Page 45: ...nnect use the Dial DK option to select and dial the customer or connect the DKAdmin PC directly to the DK system see Appendix A Connecting to Strata DK 4 When the DKAdmin PC first connects to the Strata DK verify that the selected customer processor is the same type as the one installed in the DK system Highlight the Check Processor Type option under the Administration Menu and press Enter Enter t...

Page 46: ...unning Program 91 9 from the Initialization Programs option located in the Program Administration Menu this option will interrupt service and drop all calls Note If initializing from a remote location the DKAdmin PC must be connected to the Strata DK via modems as shown in Figure 18 on Page 132 only 7 Restore upload the new data to the customer s Strata DK using the Restore option F2 and F4 from t...

Page 47: ...ntry Ph Code Enter the three character foreign country telephone code Phone No Ext Enter the customer telephone number of the customer contact including area code and extension This telephone number does not automatically dial out when using the Dial DK option and is only used as a reference for the customer telephone number DIU String The first part of the DIU string is automatically entered You ...

Page 48: ...the DK Model Release dialog box appears Highlight the appropriate processor type and software release number and press Enter Important For proper operation be sure you select the appropriate software release If creating a new customer to upgrade a processor select the current release level i e if upgrading from RCTUB2 select Release 2 To upgrade a Release 1 or Release 2 processor to Release 3 or R...

Page 49: ...tomer and press Del A Delete Record confirmation window appears on the screen 2 Highlight Yes press Enter and the customer is deleted from the Customer List 3 Press Esc to close the Customer List screen and return to the DKAdmin DKBackup Main Menu Select Customer Important Before you can use any of the options in the Backup Menu you must first select a customer If you attempt to select an option f...

Page 50: ...sion Release 3 applies to Release 3 and Release 3 1 processors You now may use the options in the Backup Menu to check the DK Processor or Backup Restore Data Dial DK The DKAdmin DKBackup to Strata DK communications link can be made via modems Toshiba PDIUs or RPCIs using the DKAdmin DKBackup dialing strings DIU modem and or After Connect Dialing strings are not necessary if the DKAdmin DKBackup P...

Page 51: ...7 and Figure 22 on Page 139 F4 Modem Initial Modem Dial String Sends both the Modem Initialization String from the Communications Setup Menu and the Modem String from the Customer File to the DKAdmin DKBackup PC modem see Figures 18 20 on Pages 132 135 F5 Modem Dial String only Switches from a voice call that is transferred to the DK maintenance modem The Modem String from the customer file is sen...

Page 52: ...1 From the File Menu type t to display the Transfer DK Program Data screen shown right 2 Enter the drive directory path you wish to transfer the data from for example C 280ADMIN XXX or C 280BCKUP XXX and press Enter To switch the drive and directory press F2 Note XXX The customer directory It is not necessary to add the DK extension onto the customer directory when transferring data or creating cu...

Page 53: ...the Administration Menu The options are View Cabinet Diagram Check Processor Type see Page 100 System Station Administration Flexible Key Programming Section Speed Dial Programming Section ACD Administration Section Program Administration Section Security Maintenance Section Directory Number Administration DNIS Administration Distributed Hunt Group Administration Call Forward Assignments E911 CAMA...

Page 54: ...e selected customer example shown at right 3 Use the left right arrow CTRL Home End Page Up and Page Down keys to scroll the screen Check Processor Type For the Check Processor Type option see Check Processor Type on Page 100 System Station Administration The System Station Administration option in the Administration Menu enables you to program or update system ports and stations Depending on your...

Page 55: ... a and the Administration Menu displays shown right 2 Type s and the System Station Administration screen displays The System Station Administration screen displays the entire system as it currently exists For each physical port you can Enter the location room or office name of each telephone or device connected to the Strata DK Transfer telephone attributes to another telephone by changing the lo...

Page 56: ...er a number already assigned to another telephone an error message displays Conflict found in Int DN numbering Note You cannot duplicate DNs intercom numbers or if you would like to change the DNs intercom numbers on all of the ports at one time press F5 A message displays Press any key to continue A Change dialog box displays Enter the Starting Int DN Number you wish to assign and press Enter A p...

Page 57: ...sers to pick up their voice mail messages or you may set a starting default ID prefix for all ports by pressing F5 A Change dialog box displays Type the voice mail ID prefix number example 92 you wish to begin the sequence and press Enter A confirmation message displays All Ports Will Be Reset To Default Values Go Ahead Press Enter to assign the VM MW ID code The prefix is added to each mailbox DN...

Page 58: ...nd RCTUA processors 1 From the System Station Administration Menu press F7 The System Speed Dial Numbers screen displays shown right 2 Highlight the System Speed Dial No field Enter the speed dial telephone number including area code example 7145559696 Do not enter dashes 3 Highlight the System Speed Dial Memo field and enter a description of the speed dial number up to 12 characters This memo dis...

Page 59: ...f the LCD 4 Press F10 to save the message assignments and return to the Station Administration screen Station Port Attributes Ctrl Enter To program or update individual station port attributes 1 On the System Station AdministrationScreen highlight the port you wish to program and press Ctrl Enter The Port Attributes screen displays shown right This screen lists all the features available for an in...

Page 60: ... Call The microphone as well as the MIC LED can be selected to be on or off at the start of a call if the Push On Push Off mode is chosen Call Pkup On AC Off AC GP STA If ON a station or group of stations Pickup Group can pick up a call that is ringing another stations s PDN or PhDN a call placed on hold at another station and other types of calls Speed Dial Allowed A station may be denied the use...

Page 61: ...A busy digital or electronic telephone can receive a second voice communication on intercom via Handsfree Answerback if the OCA feature is installed If a calling station does not have the automatic function the user must dial an extra digit of 2 after hearing busy tone in order to gain access to OCA All Call Page Allowed Assigns the station to be included in the All Call Paging group A maximum lim...

Page 62: ...t answer incoming CO line calls and use speed dial buttons programmed to Hold or Park calls and access the page system automatically No CF NA Handsfree A Handsfree Answerback call to an idle station in the Call Forward No Answer or Call Forward Busy No Answer mode does not forward if this feature is activated This prevents the call from being forwarded 8 60 seconds after the called party has been ...

Page 63: ...ly copy to the range of ports LCR Station Group This option assigns the station to a particular LCR group routing scheme The Least Cost Routing LCR feature enables the system to automatically route each outgoing voice call over common carriers and selected lines The customer chooses these lines for the specific time of day and for system users with varying priorities Station T R Digit Restriction ...

Page 64: ... number increments To add consecutive speed dial key assignments you must continue to highlight the next field before pressing F8 3 Press Esc to return to the Port Attributes screen Important After restoring flexible keys Program 39 data turn the DK system off for five seconds then turn it back on to apply the changes made If you change the keystrip type Program 38 from the station attribute scree...

Page 65: ...ou just made CO Line Assignments F6 To view CO line assignments 1 Press F6 from the Port Attributes screen The Port CO Line Information screen displays shown right 2 To turn any program on off highlight the program number for the CO Line and press the spacebar A check mark indicates the program is on 3 Press Esc to return to the Port Attributes screen Speed Dial Assignments F7 To assign speed dial...

Page 66: ... Attributes screen The Port Personal Messages screen displays shown right Refer to Page 49 for procedures Saving Uploading Programmed Data F9 To upload programmed data After completing your programming press F9 to save the information and begin the uploading process See Restore Data on Page 102 for complete procedures ...

Page 67: ...7 Cabinet PCB Installation Printout Figure 8 System Speed Dial Numbers prints out with System Station Administration Report CUSTOMER NAME System Speed Dial System Speed Dial Bin Number System Speed Dial Number System Speed Dial Memo 600 601 602 603 604 605 6 17145833700 13124675889 1723727173721 4773938 4737473 4789994 434 TOSHIBA CHICAGO NEW YORK DOWN TOWN DEALER A DEALER B Figure 9 System Teleph...

Page 68: ...des AC Attendant Console Port Prog 03 code 51 DL DID Line Port Prog 03 code 71 73 and 41 2 DD Digital Port with DSS Prog 03 code 63 64 DO Digital Port with OCA Prog 03 code 62 64 28 DT Digital Port Prog 03 code 61 63 27 ED Electronic Port with DSS Prog 03 code 23 24 EO Electronic Port with EOCU Prog 03 code 22 24 26 ET Electronic Port Prog 03 code 21 23 25 ST Standard Port Prog 03 code 25 31 TL TI...

Page 69: ...Key Assignment Flexible Key Assignment Key No 10 9 8 7 6 5 4 3 2 1 ACD Log In Out Station Speed Dial 011 Station Speed Dial 010 ACD Agent Not Available ACD Pickup ACD Wrap Up ACD Record Account Speed Dial Select Key Pooled Line 302 Intercom ACD End of Shift System Speed Dial 605 System Speed Dial 604 ACD Cancel Queue Alarm ACD Monitor Call System Speed Dial 600 System Speed Dial 601 System Speed D...

Page 70: ...Line Information for BRIAN No 202 CO Line 81 82 83 84 85 86 87 88 89 40 41 43 81 84 87 001 002 003 81 Program 81 DAY Immediate Ring 82 Program 82 DAY 12 Second Delay Ring 83 Program 83 DAY 24 Second Delay Ring 84 Program 84 DAY 2 Immediate Ring 85 Program 85 DAY 2 12 Second Delay Ring 86 Program 86 DAY 2 24 Second Delay Ring 87 Program 87 NIGHT Immediate Ring 88 Program 88 NIGHT 12 Second Delay Ri...

Page 71: ...Assignments To access the option Press Enter and the Telephone Flexible Button Key Assignments screen displays shown right This screen enables you to assign features to 10 or 20 telephone buttons for each of your logical ports individually or by range You can also copy buttons from one port to another or to a range of ports for quick and easy feature editing When copying keystrips you can choose t...

Page 72: ...vious feature Note You can only assign a feature to one button within a port If you attempt to assign a feature already assigned an error message displays or press F8 to add multiple speed dial key assignments Important You can only use this key when you are assigning more than one speed dial key at a time If you have not just added a speed dial key assignment the message Must Assign System Statio...

Page 73: ...x displays Port Number 000 Type the port number for which you wish to edit add on module button assignments The Add On Module Button Assignments screen displays shown right This screen enables you to assign features CO Line Direct Station Station Speed Dial or System Speed Dial to 20 LED buttons on two add on modules for a total of 40 to any of the physical ports You can also copy features from on...

Page 74: ...ture is copied from this port to the ports specified in Step 2 6 Repeat Steps 1 5 for each button you wish to copy 7 Press F10 to save your changes and return to the Flexible Key Program Administration screen To clear the port 1 To clear the port and return to the default settings for all options press F5 A message displays Are you sure 2 Press Enter to clear the port To change an assigned feature...

Page 75: ...ou must continue to highlight the next field before pressing F8 DSS Console Button Assignments To access the option Highlight the DSS Console Button Assignments option and press Enter The DSS Console Button Assignments screen displays shown right which enables you to assign features to 20 DSS console key buttons To reset all keys and return them to their default settings 1 Press F5 A message displ...

Page 76: ...consecutive speed dial key assignments you must continue to highlight the next field before pressing F8 3 After setting each key press F10 to save your changes and return to the Flexible Key Program Administration screen To make assignments to another console or console group 1 Scroll to another console console group scrolls forward scrolls backward 2 Press Esc to close the DSS Console Button Assi...

Page 77: ...re assigning more than one speed dial key at a time If you have not just added a speed dial key assignment the message Must Assign System Station Speed Dial First displays If you leave the cursor in the same field and continue to press F8 the speed dial key number increments To add consecutive speed dial key assignments you must continue to highlight the next field before pressing F8 4 After setti...

Page 78: ...ssign or edit up to 800 system speed dial numbers for the RCTUE F processor 100 for RCTUBA BB RCTUC D processors and 40 for TMAU and RCTUA processors 2 Highlight the System Speed Dial No field and type the speed dial telephone number including area code and press Enter 3 Highlight the System Speed Dial Memo field and enter a description of the speed dial number up to 12 characters This memo displa...

Page 79: ...right 3 Highlight the Speed Dial Number field for the appropriate Speed Dial Bin Number Type the telephone number including area code and press Enter 4 Highlight the Speed Dial Memo field and enter a description of the speed dial number using up to 12 characters This memo displays on the telephones LCD when the Bin Number is selected by an LCD telephone using the MODE 8XXX function where XXX is th...

Page 80: ...ial Administration screen and return to the Main Menu ACD Administration The ACD Administration Section option in the Administration Menu enables you to maintain your ACD and ACD Agent programs To access ACD administration Type a The DK Program File Selection screen displays shown right ACD Programs To edit ACD programs 1 Press Enter the ACD Programs screen displays shown right This screen enables...

Page 81: ...DK Program File Selection screen To view notes on a program Highlight the program and press F5 Note You can also use the Find function to move quickly to a program by typing the first one or two digits of the program number The program highlights the first program number matching your entry Use the Up Down arrow keys to scroll the description Press F10 to print the description Press Esc to return ...

Page 82: ...00 9999 If you type less than four digits the program zero fills the field Press Enter 4 Highlight the ACD Agent Name field Type the Agent s name up to eight characters and press Enter 5 Highlight the Auto Answer Assignment Use the spacebar or keys to toggle between Auto Answer and No Auto Answer 6 Press F9 to save the entries and upload the data to the DK or F10 to save the speed dial assignments...

Page 83: ...rograms Program Title Program Title View All Programs Download Edit Upload Toll Restriction Programs View System Features by Subject Data Interface Unit Programs System Number Plan Port Locations Doorphone Ext Paging BGM Conference System Wide Option Programs LCR Programs Station Options Programs Multiple Directory Number Programs Station Gnd Loop CO Line Assignment Programs ANI Programs Station G...

Page 84: ...nter and the View All Programs Download Edit Upload screen displays shown right 2 Highlight the desired program Note To find a program number quickly type the number and the display screen jumps to the program number If the number you have typed does not exist a dialog box displays telling you the number was not found To pull the program data from the DK Press F2 to pull the program data from the ...

Page 85: ...o the DK Program File Selection screen To print programs 1 Press F4 and a printer pop up dialog box displays The default printer is checkmarked 2 Press Enter to print or highlight another printer and press F2 to select 3 If a printer is not designated for the selected port press F2 again and a printer list displays Highlight the appropriate printer and press Enter To view notes on a program Highli...

Page 86: ... from 10 to 20 without changing the data in Program 39 select and edit Program 38 using Program Administration To change a keystrip to a default value in Program 38 and overwrite Program 39 data select and edit TELEPHONE KEYSTRIP TYPE PRG38 from the System Station Administration PORT ATTRIBUTES screen for the selected station port When changing a keystrip from 20 keys to 10 keys DKAdmin stores the...

Page 87: ...e for programming or updating You can limit programs a user can access by assigning a security level which corresponds to the users assigned password level Note Program access security limits direct access of programs when using the Program Administration Section Option When using the ACD Administration Section Option only Programs 01 02 04 09 VMID MWID and Personal Speed Dial access can be denied...

Page 88: ...sword and Program Security levels are shown below User ID Password Program Security Level ADMIN1 ADMIN1 2 ADMIN2 ADMIN2 5 TECH1 TECH1 8 MASTER MASTER 9 Table 6 Strata DK Program Security Strata DK Program Security Level Program Title REPALL 2 All Station and System Speed Dial Numbers NAMEALL 2 All User Names VIDALL 3 All Voice Mail ID Codes 656 MIDALL 3 All Voice Mail Message Waiting Codes 657 ADM...

Page 89: ...n Distributed Hunt Group Assignments R3 1 41 1 8 T1 Span Frame and Coding Assignments 41 2 8 T1 Channel Assignments 41 3 8 T1 Span Transmit Send Level PAD Assignments 41 4 8 T1 Span Receive Level PAD Assignments 42 1 2 8 Primary Secondary Clock Source Reference Assignments 43 1 3 8 D Channel Control and NFAS Assignment R4 44 8 BRI SPID Parameters R4 45 1 8 Office Code Toll Restriction R3 0 45 2 8 ...

Page 90: ...ups R4 67 4 0 Call Types for ISDN Trunk Groups R4 68 1 0 Calling Number ID Presentation Parameters R4 68 2 0 Outbound Calling Number ID Presentation Parameters R4 69 1 0 CNIS Presentation Parameters R4 69 2 0 Special Number Assignment R4 71 8 Ringing DN Assignment for Immediate Ring R3 72 8 Ringing DN Assignment for Delay 1 Ring R3 73 8 Ringing DN Assignment for Delay 2 Ring R3 79 8 Doorphone Ring...

Page 91: ...r Alarm 2 Timed 14 8 5 Alarm Pattern Assignments 14 9 5 Stroke Count Assignments 15 8 Assigning DP DTMF Tenant Service To Individual CO Line 16 8 Assign CO Line Groups Dial 9 or 001 816 17 8 DID TIE Line Options 18 5 Agent ID Code Name for MIS Assignments 19 8 Alternate Background Music BGM Slot Identification 20 8 DIgital Data Port Configuration 21 8 Modem Pool Port Assignments 22 8 Data Interfac...

Page 92: ...cy Bypass of Forced Verified Account Codes 45 1 8 LCR Toll Restriction Dial Plan 45 2 5 Toll Restriction Disable 45 3 6 8 Special Common Carrier SPCC and Auth Code Digital Length 45 8 9 8 Toll Restriction Override Code 46 10 80 8 Toll Restriction Class Parameters 46 11 81 8 Toll Restriction Class Parameters 46 2 4 8 Toll Restriction Allowed Denied Area Codes by Class 46 6 8 8 Toll Restriction Allo...

Page 93: ... Mode R3 71 2 8 DNIS Ringing Point Assignments DAY2 Mode R3 71 3 8 DNIS Ringing Point Assignments NIGHT Mode R3 71 4 8 DNIS Voice Mail ID Assignments R3 71 5 8 DNIS Name Tag Assignments R3 72 8 DNIS Network Table R3 74 8 Night Transfer Lock Button Password s R3 76 1 2 8 Interface Port Type Transmission Speed R3 77 1 8 Peripheral Options Door Phones IMDU PIOU PIOUS PEPU RM 77 2 8 Door Phone Busy Si...

Page 94: ...ram 00 99 91 1 8 Automatic PCB Recognition Port Renumber 91 2 8 System Power Off On Simulation 91 9 8 System Initialization 92 1 8 Initialize Station Speed Dial Numbers Memos VM ID Codes 92 2 8 Initialize System Speed Dial Numbers Memos 92 3 8 Initialize Station System User Name Number Display 92 4 8 Initialize Timed Reminders 92 5 8 Initialize Phone Ring Vol Tone BGM Busy Override etc 92 9 8 Init...

Page 95: ...Port No field and typing a port number 3 Type a PDN or PhDN and press Enter If there is a DN Port conflict with the entered number an error message displays Conflict Found in Int DN Numbering If this message appears retype the number and press Enter or to change the PDN PhDN numbers for a range of ports highlight the PDN PhDN No field and press F5 A pop up box displays Type the desired starting DN...

Page 96: ...Mail MW Prefix up to four characters and press Enter A message displays All ports will be reset to default values Go ahead Press Enter to set change all Message Waiting IDs 7 Press F9 to save the entries and upload the data to the DK or F10 to save the assignments and return to the Main Menu To set or change detailed information for the PDNs PhDNs 1 From the Directory Number Administration screen ...

Page 97: ...he desired CO Line The spacebar toggles the field between enabled and disabled When the field is enabled a check mark is displayed in the field and DAY immediate ring occurs 3 Highlight the 12s Dly field for the desired CO line The spacebar toggles the field between enabled and disabled When the field is enabled a checkmark is displayed in the field and a 12 second delay before ringing occurs 4 Hi...

Page 98: ...lay a pop up dialog box showing the available key assignments Highlight the desired assignment and press Enter Press F8 to add multiple speed dial key assignments Important You can only use this key when you are assigning more than one speed dial key at a time If you have not just added a speed dial key assignment the message Must Assign System Station Speed Dial First displays If you leave the cu...

Page 99: ...on screen displays shown right DNIS DID ANI Line Assignments To set change your DNIS DID ANI line assignments 1 Press Enter and the DNIS DID ANI Line Assignments screen displays This screen shown right enables you to set change options for the following items Use of page and voice announcements on an incoming tie line Tie DID wink start status DID line camp on status Second dial tone status Specif...

Page 100: ...set changed DNIS number DNIS name Day ringing point Day 2 ringing point Night ringing point DNIS Voice Mail ID number Note To blank out any entry in these fields highlight the field and press F4 2 Highlight the DNIS No field of the DNIS address with which you wish to work 3 Enter the DNIS number using 2 5 characters or to enter a range for all your DNIS addresses press F5 A pop up dialog box displ...

Page 101: ...9 Press Enter to reset the default values or Esc to exit without resetting 10 Press F10 to save your entries and return to the DNIS Administration screen DNIS Network Table Assignments To set change CO line access codes and network telephone numbers 1 Select the DNIS Network Table Assignments option and press Enter The DNIS Network Table Assignments screen displays This screen shown right enables ...

Page 102: ...ield and type the set password station port number 1 3 digits and press Enter 5 Press F10 to save your entries and return to the DNIS Administration screen 6 Press Esc to return to the Main Menu Your files are saved and a message displayed Upload modified programs to DK now 7 Press Enter to return to the Main Menu without uploading the information or highlight Yes and press Enter to upload the fil...

Page 103: ...gnments screen displays See To specify your ringing options on Page 87 for procedures on working with this screen To display and update your CO Line Ringing assignments for a hunt group Press F3 and the CO Line Ringing Assignments screen displays See To specify your ringing options on Page 87 for procedures on working with this screen Call Forward Assignments Note This option cannot be used by Str...

Page 104: ...llow the troubleshooting steps on the screen and or refer to Appendix A to correct the problem 3 Press F2 to select tag all Program No data files 4 Highlight YES and press Enter DKAdmin establishes communications to the Strata DK turns on LED 10 in Program 77 1 and receives data blocks This information displays on the PC screen as it occurs 5 Follow Step 2 Step 4 of To edit ACD programs on Page 70...

Page 105: ...e DK will route the call appropriately Program 10 92 assigns the time the DK will wait before sending the Station PDN to the E911 SLT port after the E911 SLT port answers To access E911 CAMA Trunk Programs using RMCU RCMS CAMA trunks From the Administration Menu type 9 The E911 CAMA Trunk Programs screen displays shown right To edit E911 CAMA trunk programs 1 Highlight the program number and press...

Page 106: ...ll Program No data files 4 Highlight Yes and press Enter DKAdmin establishes communications to the Strata DK turns on LED 10 in Program 77 1 and receives data blocks This information displays on the PC screen as it occurs 5 Follow Step 2 Step 4 of To edit E911 CAMA trunk programs above To view notes on a program Highlight the program and press F5 Note You can also use the Find function to move qui...

Page 107: ... screen varies depending upon the program selected Note You can also use the Find function to quickly move to a program by typing the first digit of the program number DKAdmin highlights the first program number matching the entry 2 Highlight the field you wish to change and enter the information Read only fields do not accept entries 3 Press F9 to save the entries and upload the data to the DK or...

Page 108: ...een as it occurs 5 Follow Step 2 Step 4 of To edit ISDN programs on Page 97 To view notes on a program Highlight the program and press F5 Note You can also use the Find function to move quickly to a program by typing the first one or two digits of the program number The program highlights the first program number matching your entry Use the Up Down arrow keys to scroll the description Press F10 to...

Page 109: ... the Maintain Customer File option DKAdmin DKBackup creates a new PC disk directory XXX DK and places the specified files into this directory XXX the customer directory which is named when creating a new customer using the Maintain Customer File option in the File Menu The DK extension is automatically added by DKAdmin DKBackup when creating the directory in DOS The Strata DK programming telephone...

Page 110: ...you can select the customer you must use the Maintain Customer File option to create a customer 2 Establish a communications path between the PC running DKAdmin DKBackup and the Strata DK using the Dial DK option or by making a direct connection to the Strata DK see Appendix A Connecting to Strata DK 3 After connecting the DKAdmin DKBackup PC to the Strata DK select the Administration Menu Backup ...

Page 111: ... Step 3 The screen displays Download Complete when finished 7 Press Esc twice and select the next desired function Notes When you back up PRGALL the DK security code set in the DKAdmin DKBackup customer database is not sent to the processor You must always enter the DK security code that is actually programmed on the processor installed in the Strata DK You can change the DK security code using th...

Page 112: ...ocessor type to which you are restoring data Although DK16e is considered Release 1 it contains the Release 3 features of RCTUA3 with the exception of Distributed Hunt Note Release 3 data can be restored to Release 3 X data and vice versa 2 Establish communications between the DKAdmin DKBackup PC and the Strata DK using the Dial DK option or by making a direct connection see Appendix A Connecting ...

Page 113: ...ed 3 After entering the DK code the following screen displays Note If the PC and Strata DK do not communicate the Problem Unable to Establish Communications screen appears Follow the instructions on the screen and or see Appendix A Connecting to Strata DK to correct the problem 4 Highlight the program file you wish to restore and press the spacebar to tag checkmark the program file Repeat this ste...

Page 114: ...he new processor by running Program 91 9 manually from the Programming Telephone Then you must reset the PIOU PIOUS RSSU or RSIU RSIS RMDS TTY port that is connected to DKAdmin PC by performing Step B and or C Step B From the Programming Telephone use Program 03 to set code 41 for the cabinet slot that contains the new TTY Maintenance PIOU PIOUS or RSSU PCB and proceed to Step D If you added an RS...

Page 115: ...d Program 76 to ensure a successful restore process Baud Rate Selection Please adjust the baud rate of DKBackup PC COM port to match the new PIOU PIOUS RSSU or RSIU RSIS you may have installed Baud Rate 9600 Processor Conversion If you added or changed any PCBs other than the RCTU PCB in the DK system the customer database will need to be updated to reflect these changes You can pull Program 03 fr...

Page 116: ...ring data DKAdmin DKBackup pulls some programs 04 04 and 09 to arrange the data and prevent numbering conflicts 14 Press Enter from the Process Complete screen The information screen below displays 15 Turn the system off five seconds and then on or highlight Yes when you are prompted with the message Perform automatic power OFF ON simulation DK System Program File Program No Program Title PRGALL A...

Page 117: ...Strata DK Processor PCB Upgrade You can upgrade processors and keep an old database using the Backup Restore Data option Upgrades may be made as follows DK14 to DK16e DK40 or any RCTU Release 3 or higher DK16e DK40 to RCTUA3 RCTUA4 RCTUBA3 BB3 RCTUBA3 BB4 RCTUC3 D3 RCTUC3 D4 RCTUE3 F3 or RCTUE3 F4 RCTUA to RCTUB RCTUC D RCTUE F RCTUA3 or RCTUA4 RCTUB or B2 to RCTUC D RCTUE F RCTUBA3 BB3 or RCTUBA3...

Page 118: ...n in the File Menu Notes If a customer database does not exist for the processor original that you are upgrading from go to the Maintain Customer File option and create a customer selecting the original processor and the original software release then answer Yes to the question Backup From DK First during the upgrade process Before upgrading use the Backup option to backup the original processor d...

Page 119: ...DK 6 Press F5 Upgrade The screen below provides instructions regarding Program 03 7 Press the spacebar to display the screen below this is an sample upgrade RCTU CD to RCTU EF Release 3 or Release 3 10 DK System Program File Program No Program Title PRGALL All System Programs REPALL All Station and System Speed Dial Numbers NAMEALL All User Names VIDALL All Voice Mail ID Codes 656 MIDALL All Voice...

Page 120: ...ght Yes and press Enter DKAdmin DKBackup downloads the following files PRGALL REPALL NAMEALL VIDALL ADMEMOAL MSGALL CFALL Release 3 MWALL Release 3 CLID Release 3 DKAdmin DKBackup then upgrades and builds the database After upgrading the database the screen in Step 13 displays 13 At this point DKAdmin DKBackup has upgraded the customer database follow the instructions on the screens below to chang...

Page 121: ...n PC by performing Step B and or C Step B From the Programming Telephone use Program 03 to set code 41 for the cabinet slot that contains the new TTY Maintenance PIOU PIOUS or RSSU PCB and proceed to Step D If you added an RSIU RSIS RMDS PCB set code 49 for cabinet slot 11 and proceed to Step C Step C From the Programming Telephone use Program 76 1 and 76 2 to set the RSIU RSIS RMDS ports for thei...

Page 122: ...estoring upgrading data DKAdmin DKBackup pulls some programs 04 04 and 09 in order to arrange the data and prevent numbering conflicts The DK then sends the upgraded database to the new processor 22 After sending the upgraded data to the new processor the screen below displays Read the screen and press Enter Processor Conversion If you added or changed any PCBs other than the RCTU PCB in the DK sy...

Page 123: ...m the steps displayed on the screen as required using the programming telephone and backup any data that you change using DKAdmin DKBackup 30 Press Esc twice to return to the Main Menu Program 91 2 has been completed The system has performed a power off on simulation Processor Conversion Conversion Completed Successfully Program 03 may have been updated by the conversion process This process only ...

Page 124: ... 6H RCTUB2 and later and Flash Memory versions provide the ACD DID assignments Program 09 restore function Strata DK Release 3 Added Features Strata DK Release 3 enables you to backup and restore Station Call Forward and Message Waiting status However when you upgrade from Strata DK Release 1 or 2 to Release 3 Call Forward and Message Waiting data are lost When upgrading from Strata DK Release 3 t...

Page 125: ...m The program data is displayed in the ASCII format required for uploading downloading the Strata DK This data can be useful to personnel that have knowledge of Strata DK program records 3 Press F4 to print selected data remember to press the spacebar to select the file to print 4 Press Esc to return to the Report screen To print a customer program 1 Highlight the program files you wish to print a...

Page 126: ...View Print Data 116 DKAdmin DKBackup ...

Page 127: ... Printer Type Selection System Miscellaneous Variables User Password Level Setup Communications Setup System Utilities ReIndex Files System Installation These features enable you to change system parameters such as screen colors printer miscellaneous system variables user password setup and communications setups Company General Information This option appears only on the DKAdmin Option Menu and is...

Page 128: ... the screen display text size Select 25 43 or 50 lines After making a selection press Enter Color Monochrome Select the appropriate option Color or Monochrome for the type of monitor you are using and press Enter Reset Colors Select Yes or No and press Enter If you select Yes any custom colors you have chosen in the Change Colors option revert to the default colors Change Colors If you do not want...

Page 129: ...reen As you move the highlighter down the Item Selector Menu the appropriate color bar is selected 3 Use the up down arrow keys to change the color on the color bar Notice that as you move along the color bar the sample screen changes to reflect the color selected 4 When you have completed all of your color selections press the Esc key A Save Changes pop up window displays 5 To save your color sel...

Page 130: ...Destination Selection Matrix screen displays again 6 Press Enter and the System Installation Submenu displays System Miscellaneous Variables The System Miscellaneous Variables option available to password levels 8 and 9 enables you to control various system functions and conventions by changing the default entry To change system variables 1 Type m The System Miscellaneous Variables pop up displays...

Page 131: ...lection To access the user password level setup option 1 From the Main Menu type o and press Enter to select the System Installation option 2 Type u and the Password File Maintenance screen displays shown right Proper Case Conversion Select Yes to have text appear in proper upper lower case Select No to have text appear in all capital letters Shift Function Keys To build up to 10 function keys whi...

Page 132: ...Level I access Access to Check System Processor System Station Administration ACD Programs level 2 only and Port Attributes only no access to password set up Program Administration feature reference security maintenance backup restore or view print delete data functions Default ID and password is ADMIN1 5 Administrator Level II access Access to programs with level 5 and below see DKAdmin DKBackup ...

Page 133: ...ing Section 2 3 4 5 6 7 8 9 ACD Administration Section 2 3 4 5 6 7 8 9 Program Administration Section 3 4 5 6 7 8 9 Security Maintenance Section 9 Directory Number Administration 2 3 4 5 6 7 8 9 DNIS Administration 2 3 4 5 6 7 8 9 Distributed Hunt Group Administration 2 3 4 5 6 7 8 9 Call Forward Assignments 2 3 4 5 6 7 8 9 E911 CAMA Trunk Programs R4 Only 2 3 4 5 6 7 8 9 ISDN Programs R4 Only 2 3...

Page 134: ...elete 3 A confirmation message is displayed Highlight Yes and press Enter The user is deleted from the system 4 Press Esc to close the Password File Maintenance screen Communications Setup The Communications Setup screen enables you to select the computer serial communications port COM 1 COM 4 which will be connected to the Strata DK for procedures on connecting to the Strata DK refer to Appendix ...

Page 135: ...em DIU initialization strings are correct these strings are sent to modems when using the DKAdmin DKBackup Dial DK option Direct Modem Initialization AT sent to modem connected directly to DKAdmin DKBackup PC COM port or modem installed in DKAdmin DKBackup PC Note If using a fax modem you may have to enter Q6 to the modem initialization string Modem DIU Initialization ATS0 1 S2 43 E0 Q0 C1 D2 V1 W...

Page 136: ...System Utilities 126 DKAdmin DKBackup ...

Page 137: ...tions The DKAdmin DKBackup PC must be equipped with an available COM port to enable the PC to connect and exchange send receive data with a Strata DK The Strata DK must be equipped with an RSSU PIOUS PIOU or RSIU RSIS PCB for local and or remote Administration When DKAdmin DKBackup must interface with a Strata DK remotely more than 50 feet apart The Strata DK PIOU PIOUS or RSIU must be equipped wi...

Page 138: ...OU PIOUS RSSU RSIU Setup To check the DKAdmin DKBackup communications setup 1 From the Options System Installation Communication Setup menu verify that the proper COM port is selected and that the communications parameters are set as follows 2 PIOU or PIOUS PCB installed on Strata DK which is connected to DKAdmin DKBackup PC if using an IMDU verify that the switch SW2 is set for 1200 bps LED CD4 o...

Page 139: ...ends the Communication Setup DIU Initialization String and the Customer DIU String Pressing F3 sends the Communication Setup DIU Initialization String the Customer DIU String the Communication Setup Modem Initialization String the Customer Modem String and if a connection is established the After Connect String Pressing F4 sends the Communication Setup Modem Initialization String the Customer Mode...

Page 140: ...rt PPTC 9 PC 9 pin Adaptor or PPTC 25F DK Backup Admin Personal Computer TTY Port RSSU RSIU TSIU WSIU or RSIS PIOU PIOUS SW3 TTY Position 3 pair Modular Cord Telephone type cross pinned 50 Feet Maximum 24AWG wire Customer Strata DK Program 03 Code 41 for RSSU PIOUS or PIOU slot Program 03 Code 49 for RSIU slot 11 Program 76 for RSIU RSIS TSIU or WSIU TTY port setup 0918 Figure 16 DKAdmin DKBackup ...

Page 141: ...ckup session is complete go to the File Menu and press h to hang up the connection PC COM Port PC to Modem Type Cable Dealer Supplied Digital Telephone with PDIU DI or RPCI DI integrated DK Backup Admin Personal Computer 2 pair 1000 feet maximum 24 AWG wire Station DK Prog 20 LED 01 02 and 17 ON for PDIU DI or RPCI DI Port SW1 4 Off SW1 4 Off SW3 TTY Position PDKU PDKU PDIU DS YYY PPTC25MDM TTY Po...

Page 142: ...will be sent from the DKAdmin DKBackup COM port Note You may press F5 in this step to send the customer modem string only and not the modem initialization string 4 After remote modem and external modem establish communications handshake DKAdmin DKBackup will flash back to the DK Dial Option At this point you may proceed with DKAdmin DKBackup TTY Port Remote Modem PC COM Port Standard PC Modem Cabl...

Page 143: ...t Remote Modem1 CO Line PC to Modem Type Cable Dealer Supplied CO Line Line DK Backup Admin Personal Computer Public Telephone Network PIOU PIOUS IMDU Modem SW3 or RSIU RMDS modem2 Customer Strata DK Standard Telephone Voice Path Data Path Digital Telephone External Modem2 RS 232 PPTC25MDM yellow TTY 3 Pair Modular RSTU Notes 1 External or Built in to PC Turn off data compression 2 Either IMDU RMD...

Page 144: ... DKBackup PC it may be necessary to include Q6 or K0 in the Modem Initialization String to turn off data compression 6 After the connection is established select the desired function from the Administration Menu Backup Menu and proceed 7 After the DKAdmin DKBackup session is completed go to the File Menu and press h to hang up the connection The DKAdmin DKBackup PC sends ATZ H to the DKAdmin DKBac...

Page 145: ...DKU PDKU PDIU DS YYY PPTC25MDM External Modem Pool Remote Modem1 CO Line Standard PC Modem Cable DK Backup Admin Personal Computer Public Telephone Network PDIU DS XXX TTY Port RSSU RSIU TSIU WSIU or RSIS2 CO LINE 3 pair Modular Cord Customer Strata DK See Figure A 7 for PDIU DS modem pool configuration SW3 TTY Position 3 4 Notes 1 External or Built in to PC 2 Program 03 Code 41 for RSSU PIOU PIOU...

Page 146: ... Modem Initialization String the Modem String and the After Connect String will be sent from the DKAdmin DKBackup PC COM port After the modems connect the After connect string will be sent out to cause PDIU DS XXX to connect to PDIU DS YYY DKAdmin DKBackup goes back to the File Menu 4 Complete the DKAdmin DKBackup administration functions 5 After the DKAdmin DKBackup session is completed go to the...

Page 147: ...Modem Pool Configuration Program 21 Assignment Attendant Digital Telephone PDKU PDIU DS RS232 RCOU RSTU RCOU RSTU Voice Path Data Path SW1 4 Off Prog 20 LED 01 02 and 17 ON for PDIU DI Port PIOU or PIOUS with IMDU Modem SW3 Modem Position or RSIU with RMDS 1 DK Backup Admin Personal Computer Remote Digital Telephone with PDIU D2 or RPCI DI 0923 2 Notes 1 Program 03 Code 62 or 64 for PDKU slot 2 Pr...

Page 148: ...s Conf 1 9 and ask attendant to hang up 5 When you hear IMDU or RMDS modem tone press the Data button on the remote digital telephone and then press F5 voice modem on the DKAdmin DKBackup PC keyboard The call is picked up by to the RSTU remote modem disconnecting the voice path and establishing the data path between the Strata DK modem the PDIU DS modem and the remote digital telephone PDIU RPCI T...

Page 149: ...es DK Backup Admin Personal Computer Public Telephone Network Customer Strata DK Remote Strata DK 2 pair 1000 ft maximum See Figure A 8 for PDIU DS Modem Pool Configuration Digital Telephone with PDIU D2 or RPCI DI PDKU Directory Number XXX or Intercom Number XXX PDIU DS RS232 RCOU RSTU RCOU SW1 4 Off Prog 20 LED 01 02 and 17 ON for PDIU DI RPCI DI Port PIOU or PIOUS with IMDU Modem SW3 Modem Posi...

Page 150: ...k and seize a CO line and dial the CO line which rings the IMDU normal ringing assignments in Strata DK Programs 81 89 Pressing F3 causes the DIU Initialization String the DIU String the Modem Initialization String and the Modem String to be sent from the DKAdmin DKBackup PC COM port in the order described here 3 After the IMDU or RMDS and remote modem communicate handshake proceed with DKAdmin DK...

Page 151: ...DS cover b Install all PDIU DS jumper plugs except P3 and P4 across B C c Remove jumper plugs from P3 and P4 d Solder on or wire wrap W6 and W8 jumper wires as shown W6 and W8 are dealer supplied e PDIU DS SW1 option switch settings SW1 2 and SW1 4 should be on down W1 1 and SW1 3 should be off up Figure 23 External Modem to Strata DK TTY Port Connection PDIU DS PCB DTE MODEM JUMPER PLUGS P1 P9 SW...

Page 152: ...se the modem pool 5 Connect the modem line to a CO line or RSTU port 6 Connect the PDIU DS modular jack to the PDKU port assigned in Program 20 7 Connect the modem RS 232 connector to the PDIU DS RS 232 connector with a straight DB 25 to DB 25 male to male cable Important Make sure all PDKU PCBs slots that support PDIU DS or PDIU DI are programmed with Code 62 or 64 in Program 03 External Maintena...

Page 153: ...dmin DKBackup to 1200 2400 or 9600 BPS 7 data bit even parity and one stop bit This is done from the DKAdmin DKBackup Options System Installation Communication Setup Option 8 Use the DKAdmin DKBackup Dial DK function to call the External modem from the DKAdmin DKBackup PC as follows If the External modem is connected to a dedicated CO line call the CO line number to establish modem communication s...

Page 154: ...4 to DTR 5 to DCD 6 to SG RD TD DSR DTR DCD SG 6 to 5 to 4 to 3 to 2 to 1 to 2 3 6 8 20 7 4 Jumper to 5 TD RD DSR DCD DTR SG RTS to CTS Modular Pin No PPTC1A 5M Adaptor DB25 Pin No Modem RS 232 Lead Name 0926 Important PPTC1A 5M pins 2 3 and pins 8 20 must be reversed in the field as shown for modem connection Set Hayes modem to track status of carrier detect signal AT and C1 and to answer ATS0 1 ...

Page 155: ...nd type dkadmin and press Enter to run the program Upgrading to RCTUE F The upgrade can be completed on or off site Before upgrading use DKAdmin to create a new customer file and download the existing RCTU database This customer file can be used as a back up for your existing RCTU processor and should not be used in the upgrade process Off site Upgrade If you have a Strata DK280 or DK424 at your d...

Page 156: ...irst and No to Pull Program 03 15 After DKAdmin upgrades and uploads the customer database it prompts you to Perform Automatic Power OFF ON answer Yes DKAdmin runs Program 91 2 then prompts you to receive data to complete the upgrade process answer Yes DKAdmin downloads the upgraded RCTUE F database and builds the customer file 16 The upgrade is now complete Install the upgraded RCTUE F at your cu...

Page 157: ...alling line and or station PCBs in slots 07 and 08 of a DK424 expansion cabinet circuit line and port numbers in slots that follow will shift It is recommended you move the appropriate station and line cables back to the new installed PCBs This insures that telephone and line programs match the physical ports and lines Do not try to swap or relocate ports in Program 01 or 02 to match port programm...

Page 158: ...Important Things to Do After Upgrading to an RCTUE F Processor 148 DKAdmin DKBackup ...

Page 159: ...se 4 0 adjusts for station port shifting caused by Tie and or DID lines when upgrading to DK424 Release 4 0 software and above This phenomenon occurs only when upgrading to DK424 Release 4 0 processors in systems that have station PCBs installed in higher numbered slots than Tie DID line PCBs Table 8 shows the different DK upgrade possibilities using the Release 4 0 version of DKAdmin DKBackup For...

Page 160: ...p Restore Data menu 5 Choose Yes when prompted to Backup From DK First 6 After the current data is downloaded follow the DKAdmin DKBackup screen instructions to change the processor and or ROMs flash memory and reinitialize The procedure for changing ROMs and flash memory is provided in figures on the following pages of this appendix Important When changing the processor and ROM flash memory for t...

Page 161: ...only To RSIU if installed RCTUBA or RCTUC Slot R11 Slot RCTU Base Cabinet P3 P2 P11 P2 Heartbeat LED 1394 RCTUF To RSIU if installed RCTUE Slot R11 Slot RCTU Base Cabinet P3 P2 P11 P2 Heartbeat LED 1924 Figure 25 RRCU Removal and Component Placement Backplane Connector P5 P4 BATT ON OFF P3 P2 P11 VR1 CBRUK IC12 Feature Upgrade Connectors not used RRCS Connectors RRCS Connectors U3 Heartbeat LED P1...

Page 162: ...d 12 To RCTUC To RCTUC and RSIU if installed P3 P2 IC9 U3 U4 RCA4 0 RCA4 9 RCA4 2 RCA4 1 IC12 IC11 Software Version R4 Software Version R4 Software Version R4 BATT ON OFF P9 3183 RCTUD4 X Upgrade Label RCTUD4 X Figure 28 RCTUD4 Printed Circuit Board P9 P10 3182 UP UP RMMS REA4X Backplane Connector RRCS Connectors RRCS Connectors Heartbeat LED RCTUE RSIU Connectors To RCTUE To RCTUE and RSIU if Ins...

Page 163: ... If an RSIU card is being added shift the card positions accordingly add the RSIU PCB in slot 11 and change the ribbon cable to connect the RCTU PCB s to the RSIU Note any changes needed to accommodate the displaced card if necessary If this creates extensive changes it may be better to upgrade without adding the RSIU get the system working and then adjust the card positions to add the RSIU card 9...

Page 164: ...es 31 shows the DKAdmin cabinet drawing of a DK424 system with an RCTUE3 F3 processor RSIU interface 16 Digital telephones 4 analog DID lines Notice that the RDDU PCB increments the station ports by four ports Figure 31 Cabinet Drawing for RCTUE3 F3 Before Release 4 Upgrade Figure 32 shows the same DKAdmin cabinet drawing after upgrading to an RCTUE3 F4 with DKAdmin Notice that the telephones conn...

Page 165: ...fter upgrading to RCTUE3 F4 with DKAdmin The following table summarizes the changes in Figure 34 after the upgrade This type of phenomenon must occur on all DK Programs that contain port numbers to provide a transparent upgrade Before the Upgrade After the Upgrade RDDU in Slot 13 Ports 008 011 as DL or DID ports Deleted Port Range of PDKU2 in Slot 14 Ports 012 019 Ports 008 015 Slot 14 User Names ...

Page 166: ... 14 013 DT PLAY ROOM 017 117 PLAY RMNO 117 91117 92117 14 014 DT 014 114 NO 114 91114 92114 14 015 DT 015 115 NO 115 91115 92115 14 016 DT 016 116 NO 116 91116 92116 14 017 DT 013 113 NO 113 91113 92113 14 018 DT 018 118 NO 118 91118 92118 14 019 DT BACK ROOM 019 119 BACK RM NO 119 91119 92119 System Station Administration CSN Cabinet Slot No Phy Port No PT Telephone Location Log Port No Int PDN N...

Page 167: ... Drawing and System Station Administration Screen for this example are provided in Figures 33 34 Programs 01 and 02 These programs show the relationship between physical and logical ports When upgrading to Release 4 0 these relationships remain the same unless ports have been swapped prior to the upgrade If the swapped port numbers shift during the upgrade they must be renumbered in Programs 01 an...

Page 168: ...in slot 13 see Figures 33 and 34 Data for Program 13 before the upgrade 012 Data for Program 13 after the upgrade 008 If the Message Center is the Lobby Telephone PDN 100 data in this program must not be changed to adjust for port shifting caused by the RDDU DID line PCB in slot 13 This is because Port 000 did not shift after the upgrade see Figures 33 and 34 Data for Program 13 before the upgrade...

Page 169: ...hen making outside calls the data in Program 30 must shift This is to allow the Back Room Telephone to operate the same way after the upgrade as it did before Notice that all Program 30 data for port 019 moves to port 015 Program 33 If the Front Office telephone DN 112 is programmed to hunt to the Back Room Telephone PDN 119 the data in Program 33 must shift If the Front Office telephone PDN112 is...

Page 170: ...m 39 codes for PDN SDN and DSS buttons change if the associated PDN SDN or DSS port shifts Also PhDN Speed Dial and Feature button codes do not change when ports shift Programs 42 1 and 42 2 Although this example does not include an RDTU T1 PCB it should be noted that these programs require an RDTU slot number entry with DK Release 4 0 DK Admin DK Backup automatically inserts the correct slot numb...

Page 171: ...e buttons 66 call forward 93 CO line 55 ringing 93 distributed hunt group 92 DNIS network table 91 number name ringing VM ID 90 tenant lock 92 DNIS DID ringing 93 DNIS DID ANI line 89 DSS console buttons 65 flexible buttons 54 61 maintain directory numbers 85 speed dial 55 system messages 56 attendant console assigning features to another console 67 edit flexible buttons 67 flexible button assignm...

Page 172: ...odem to Strata DK IMDU or external modem 133 Strata DK telephone system 15 25 conventions keyboard 31 customer address 37 contact name 37 dialer setup 130 133 135 137 ID 37 maintain file 108 name 37 on screen information 40 phone number 37 record create 36 delete 39 modify 39 select 39 upgrade processor 37 D data backup 100 download 41 100 upload 41 data bits serial port 124 128 dial DK 131 dialin...

Page 173: ...e Strata DK s program files 96 view notes on program 96 error messages 32 exit system 33 external modem 133 143 144 TTY port connection 141 F file menu 35 115 131 133 about option 42 dial DK option 40 hangup connection option 42 maintain customer file option 36 select customer option 39 find feature 5 flexible buttons 61 change assigned feature 61 programming 61 set change CO lines 88 view assignm...

Page 174: ... dial numbers 68 system station administration 44 telephone flexible button assignments 61 user password level setup 121 view print data 115 message error 32 system 32 56 modem connection to Strata DK IMDU 133 direct modem initialization 125 DIU initialization 125 external maintenance modem installation 142 external modem 144 PC DIU DIU modem pool connection 137 port 105 string 37 131 133 135 137 ...

Page 175: ...6 REPALL 76 security maintenance 77 programming flexible button 61 individual port attributes 49 speed dial 68 pull down menus 32 Q quick start procedure new customer installation 36 R RCTU processor PCB upgrade 107 reindex files 125 remote modem connection to modem pool 135 external modem TTY port 132 restore prior to restoring data 102 restoring data 102 ringing options 87 RMDS 133 running DKAdm...

Page 176: ...us variable 120 on line help 32 program file 101 109 program file screen 101 run for first time 12 22 set change LCD messages 49 speed dial numbers 48 68 108 Strata DK connection 127 system station administration 44 T telephone flexible buttons assignments 61 change feature 61 transfer DK program data screen 42 TTY port 105 108 129 132 141 144 U upgrade DK system to DK424 R4 149 important things t...

Page 177: ......

Page 178: ...Toshiba America Information Systems Inc Telecommunication Systems Division 9740 Irvine Boulevard Irvine CA 92618 Item Number 4 0 1 6 1 5 8 Part Number D K A U G A D B K P V C ...

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Toshiba Strata DK Backup, User Manual

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