Aastra 5360ip User Manual Download

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Aastra Business Communication
Solution

Aastra 5360/Aastra 5360ip

User’s Guide

https://pbxweb.aastra.com/doc_finder/DocFinder/eud-1279_en.pdf?get&DNR=eud-1279

Supported communication systems:

Aastra 415

Aastra 430

Aastra 470

This User's Guide describes the functions, configuration
and use of the phone Aastra 5360/5360ip on the com-
munication systems mentioned above.

eud-1279_en / 1.2 – R3.0 – © 04.2013

Summary of Contents for 5360ip

Page 1: ...a com doc_finder DocFinder eud 1279_en pdf get DNR eud 1279 Supported communication systems Aastra 415 Aastra 430 Aastra 470 This User s Guide describes the functions configuration and use of the phon...

Page 2: ...for Aastra 400 communications systems This User s Guide will assist you with the use of your phone and introduce you step by step to the functions and configurations If you require further technical s...

Page 3: ...symobls 17 Dialling and phoning 19 Answering calls 20 Making calls 21 Using the display and operating elements 23 Display 24 Keys 25 Input 26 Menu guided navigation 28 Signals 30 Supplementary feature...

Page 4: ...ring voice mail 88 Configuring presence presence profile 89 Configuring keys 91 Formulating functions 96 Installation and first time operation 98 Equipment provided 99 Options 99 Setting up and mounti...

Page 5: ...and document information is available here You will also find notes on safety data protection and legal notes Please read through this product and safety information carefully Safety information 6 Pr...

Page 6: ...clean your device Do not use chem icals or other chemical products Cost control and Data protection You should protect your phone with a PIN so that no one can make phone calls at your expense A code...

Page 7: ...replaced by third party products or components unless it is to connect other approved networks applications and telephones to the interfaces certified specially for that purpose One number user concep...

Page 8: ...Store the user information within easy reach and refer to it whenever uncertainties arise in connection with the use of the product When handing over your product to others make sure you enclose the...

Page 9: ...tions including communication servers gateways system phones and process oriented software solutions With its pioneering innovations Aastra consistently promotes the convergence of voice and data comm...

Page 10: ...Warranty Period If there is a defect or malfunction Aastra shall at its option and as the exclusive remedy under this limited warranty either repair or replace the product at no charge if returned wit...

Page 11: ...bility of Aastra in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3 2 of the ACL to a supply of goods or services This express warranty sets forth the entire l...

Page 12: ...pply of the services or ii the payment of the cost of resupply and b in the case of goods i the replacement of the goods or the supply of equivalent goods or ii the repair of the goods or iii the paym...

Page 13: ...ts The chapter Communication system and software versions page 109 indicates which software versions support the relevant features Document designation Document number eud 1279 Document version 1 2 Ba...

Page 14: ...360ip eud 1279 1 2 R3 0 04 2013 Operating and display elements The sections below provide an overview and usage notes on which keys and sockets are available on your phone Key designations and sockets...

Page 15: ...r Left LED flashes Call Right LED is lit Voice message message or callback 3 Key block Enters digits or letters 4 Navigation key Upward Opens Activated features To the right Opens the Menu Downward Op...

Page 16: ...eaker key Open listening mode on off 13 Volume cursor keys Adjusts volume 14 Call key Set up answer a call 15 End key Ends a call Exits input without saving and goes back to the idle state 16 Configur...

Page 17: ...er activated Text mode activated Function activated Entries in call list Search mode Microphone deactivated Activate discreet ringing Melody deactivated Forwarding activated New text messages New voic...

Page 18: ...ating and display elements 18 Aastra 5360 Aastra 5360ip eud 1279 1 2 R3 0 04 2013 Phone book Business number Private number Mobile number Presence state Available default Absent Meeting Busy Not avail...

Page 19: ...60ip 19 eud 1279 1 2 R3 0 04 2013 Dialling and phoning The following sections explain how to make phone calls simply and the func tions your phone offers you whenever you receive a call Answering call...

Page 20: ...follows Ending a call You want to end the call After the call the call duration is indicated Call charges are also displayed after any external call which you initiated provided your provider support...

Page 21: ...you have already called In the last number redial list your phone automatically stores the phone numbers of the persons you have already called complete with their names where available You can now c...

Page 22: ...tner hearing your conversation You can switch the microphone on and off during a call During a call Press the Loudspeaker key Open listening is now activated is displayed Note You can continue with th...

Page 23: ...5360ip 23 eud 1279 1 2 R3 0 04 2013 Using the display and operating ele ments The following sections explain how to operate your phone quickly and simply Display 24 Keys 25 Input 26 Menu guided naviga...

Page 24: ...e idle state by a symbol or a display text You can then use the relevant Foxkey to call up the information You have access to the menu or the Foxkey functions available in each case To see the rest of...

Page 25: ...y has variable functions These functions are displayed above the key Sev eral contacts are stored under the broad Foxkey which means you need to press the Foxkey precisely under the function you want...

Page 26: ...ts 0 to 9 Enter the letters You can also use the digit keys to enter letters and special characters A number of let ters and special characters are assigned to each key To enter letters using the digi...

Page 27: ...either delete the input one character at a time or cancel the entire input Moving the Cursor You want to go to a certain character for an input or correction With the navigation key you can move the...

Page 28: ...h the different menu entries Press the Foxmenu The menu is displayed Menu Press the Menu Foxkey The first menu entry is displayed Use the vertical navigation key to scroll through the menu entries Sel...

Page 29: ...deactivate again all the activated functions e g Forwarding Barring End input without saving Press the End key Back to the idle state in the menu Press the End key Scrolling back through the menu Pre...

Page 30: ...eud 1279 1 2 R3 0 04 2013 Signals Indicator LED signals Depending on the situation the indicator LEDs either flash or remain steadily lit LED State Description Flashes fast Incoming call Flashes slowl...

Page 31: ...tures provided by your phone for more efficient use Making and answering calls 32 Using functions while in a call 44 Organising absences from the desk 49 Voice messages and text messages 59 Functions...

Page 32: ...administrator whether you should start with the surname or the first name Notes To be able to search in an external phone book using Quickdial you need to press the key or 0 key before entering the fi...

Page 33: ...k refer to the chapter Dialling from private contacts page 34 Press the phone book key Search entry 1 Scroll to Search entry and press the Select Foxkey 2 If required enter the first few letters of th...

Page 34: ...acts 1 Scroll to Private contacts and press the Select Foxkey 2 For the first letter of the name you are looking for keep pressing the corre sponding digit key until the list display the letter e g pr...

Page 35: ...y Advanced search 1 Scroll to Advanced search and press the Select Foxkey 2 Enter the first few letters of the name you want first and last name sepa rated by a space If required enter the first few l...

Page 36: ...list The list of answered calls contains a maximum of 4 entries Show Calling a user back Press Foxmenu Foxkey Show The display shows a list of the last unanswered calls Scroll through the list until t...

Page 37: ...o configure a configurable key refer to the chapter Configuring keys page 91 Scroll through the list until the user you want is displayed Pick up the handset The phone number displayed is dialled Pres...

Page 38: ...his display To answer the callback request Someone has asked you to call back You can tell this from the lit attention LED in the idle state The display shows Callback requested You called someone an...

Page 39: ...dialled Delete Clear callback Press Foxmenu Foxkey Delete Callback is deleted Note The callback can be changed via Menu Activated features Delete or Call as long as it was not answered or cancelled by...

Page 40: ...call Requirement It is essential that the internal user has not barred the Call waiting func tion on his phone for configuration see the chapter Activating protection against call types page 85 Ask yo...

Page 41: ...l partner page 45 and Making a conference call page 45 respectively Deflect Deflect call Press Foxmenu Foxkey Deflect Phone number Enter the user s phone number and confirm with the Ok Foxkey Call wai...

Page 42: ...ending on the system configuration your call party can answer your announcement directly in intercom without having to press a key Contact your system administrator for more information If the called...

Page 43: ...you are making your call Any call charges incurred will be charged to you The call number dialled is not stored in the last number redial list To continue the announcement as a phone call Pick up the...

Page 44: ...ey Enquiry Phone number Enter the phone number of the enquiry call party Enquiry call party is called first call partner is on hold Note You can also search in the phone book last number redial list o...

Page 45: ...rence function you can include a call party on hold in the current con versation From the conference call you can initiate an enquiry call to someone else You can broker between the parties of the con...

Page 46: ...search in the phone book last number redial list or call list for the phone number of the person you are looking for Connecting with notification Wait until the person has answered the call Announce t...

Page 47: ...al e mail boxes For this you must configure at least one e mail address in the communication system Contact your system administrator for more information You can start recording calls in the followin...

Page 48: ...ding with the Foxkey or with a configurable key Notes Recording calls may infringe on your national data protection provisions or be permitted only under certain circumstances If you intend to use thi...

Page 49: ...ncoming calls to the destination you want It also tells you directly whether the user you want is reachable or absent without you having to call him The information details depend on the type of telep...

Page 50: ...the phone book or in a call list during dialling by name Presence profile LED Profile number Presence profile LED Profile number Available default 0 Absent 1 Meeting 2 Busy 3 Not available 4 Notes Ex...

Page 51: ...hanged and saved the active presence profile you have to tem porarily select another presence profile and then reactivate the presence pro file you want in order to have the settings applied Presence...

Page 52: ...Depending on the voice mail configura tion your caller then has the possibility of leaving a message Example The person you have called is not available until 31st January at 14 00 Please leave a mess...

Page 53: ...ding Scroll to Call Forwarding and confirm with the Ok Foxkey User Scroll to User and confirm with the Ok Foxkey Enter the user s phone number and confirm with the Ok Foxkey Forwarding is activated No...

Page 54: ...ing variant at a time is possible Menu Press Foxmenu Foxkey Menu Forwarding Scroll to Forwarding and press the Select Foxkey Call Forwarding on No Reply Scroll to Call Forwarding on No Reply and confi...

Page 55: ...ne number user concept Only one forwarding variant at a time is possible Menu Press Foxmenu Foxkey Menu Forwarding Scroll to Forwarding and press the Select Foxkey Call Forwarding Scroll to Call Forwa...

Page 56: ...redefined within the system You can use one of the text messages stored in the system directly modify it or create a new message Notes One diversion applies to all connected phones in one number user...

Page 57: ...the entire phone Lock phone With Lock phone your private data cannot be viewed and external calls can only be made from your phone in accordance with the system settings With Free all the settings and...

Page 58: ...setting Menu Press Foxmenu Foxkey Menu Activated features Scroll to Activated features and press the Select Foxkey Barring Select the barring you want and press Foxmenu Foxkey Reset You are prompted...

Page 59: ...more information Play Play the new voice message Press the Delete Foxkey Message is played back Or Voice message can also be selected using the menu Menu Call lists Unan swered calls Play Menu To dele...

Page 60: ...Requirement The internal user must have a phone capable of receiving text mes sages You can use one of the text messages stored in the system directly modify it or create a new text message Menu Press...

Page 61: ...Foxkey The text message is sent Note If the display shows Not available the text message could not be sent Show Show text message Press Foxmenu Foxkey Show The display shows the sender and the date ti...

Page 62: ...inging in your vicinity and want to pick up the call With the Pick up function you can pick up the call from the other phone on your own phone Menu Press Foxmenu Foxkey Menu Call features Scroll to Ca...

Page 63: ...vated forwarding the appointment call is not forwarded If you are in call the appointment call is made as soon as you end the call An appointment call can only be set using a function code see chapter...

Page 64: ...the tone signals You can specify whether the DTMF mode should be generally activated or deactivated see Chapter Configuring the DTMF mode page 82 DTMF is activated as the default dialling mode If the...

Page 65: ...o you Function code 1 Enter function code 36 for a business call 2 Enter your internal phone number 3 Enter your PIN 4 Enter the internal or external phone number with the exchange access digit Pick u...

Page 66: ...configured in the system you can search for an internal user using the general bell The paged person can answer from any phone Menu Press Foxmenu Foxkey Menu Call features Scroll to Call features and...

Page 67: ...phone Discreet ringing is available on your phone as an alternative to the usual ringing If dis creet ring is activated the phone rings only once This function must be stored under a function key see...

Page 68: ...Guide Function Codes on the Aastra DocFinder Tracking a malicious call Your are being threatened or molested by a call You want to identify the caller Using the MCID Malicious Call Identification fun...

Page 69: ...te a call routing for all phones If you have not configured a call routing the default setting all phones are ringing is used as standard This function can also be stored under a configurable key see...

Page 70: ...hout you and your call party noticing Unlike Intrusion you will receive neither a visual nor an acoustic signal This means you cannot reject Silent intrusion The third user s microphone remains switch...

Page 71: ...ertain amount of time after login e g after 6 hours and 30 minutes At a certain time e g 6 30pm Notes You can only log in to a phone if no other user has yet logged in to that phone for free seating p...

Page 72: ...t your system administrator for more information Note The default PIN setting 0000 is not accepted First change the PIN as described in chapter Changing the PIN page 83 or use the function code 47 see...

Page 73: ...tions system the fol lowing additional features are also available on your phone PIN telephony The PIN telephony b is part of OpenCount The possible applications of the PIN telephony depend on the are...

Page 74: ...uisites Staff phone Your phone must be capable of signalling alarm signals from the Aastra Alarm Server Patient phone The patient phone must support the Announcement function and allow hands free oper...

Page 75: ...to the bed The alarm ends and the alarm signal is deleted from the staff phone Direct response without a triggered alarm You can execute the direct response function without the patient having trigge...

Page 76: ...line destination number If the user does not dial another phone number during this predefined time or puts the handset back down again a connection with the Hotline number is automatically set up If t...

Page 77: ...You can then enter the function commands and function codes Function code Using remote control from a third party phone 1 Enter function code 06 2 Enter your phone number 3 Enter your PIN 4 Enter the...

Page 78: ...adapt the phone s basic settings to suit your per sonal requirements Display 79 Setting the ringing properties Audio 80 General settings 82 Protect yourself against calls 85 Phone Book Management 86 C...

Page 79: ...d press the Select Foxkey Display Scroll to Display and press the Select Foxkey Display contrast Scroll to Display contrast and press the Modify Foxkey Display setting Select the required setting and...

Page 80: ...while the phone is ringing Setting the volume during a call You want to adjust the volume while in a call You have to set the volume of handset and loudspeaker separately The new volume will remain st...

Page 81: ...with Play alarm melodies A list of the Alarm melodies is for listening under Menu Settings General Alarm melodies available Note Please note that the ringing volume may be reduced if Aastra 5360 is no...

Page 82: ...TMF mode You want to decide whether the DTMF mode is to be activated or deactivated as default on your phone Menu Press Foxmenu then Foxkey Menu Language Scroll to Language and press the Modify Foxkey...

Page 83: ...available Note Your PIN applies to all your phones Menu Press Foxmenu then Foxkey Menu Settings Scroll to Settings and press the Select Foxkey General Scroll to General and press the Select Foxkey PIN...

Page 84: ...erefore only be carried out by your system administrator You can however call up the data Menu Press Foxmenu then Foxkey Menu Settings Scroll to Settings and press the Select Foxkey General Scroll to...

Page 85: ...s trying to reach you You can either answer or reject this second call Intrusion A third participant can intrude into your active call and listen to your con versation Announcement You can address int...

Page 86: ...edit or delete an entry Creating a new phone book entry You want to store your own phone numbers You can store your own phone numbers in the private phone book Press the phone book key Private contact...

Page 87: ...cannot modify entries in other phone books Press the phone book key Private contacts Scroll to Private contacts and press the Select Foxkey Entry Changing an entry Select the entry you want and press...

Page 88: ...y Greetings Scroll to Greetings and press the Ok Foxkey Greeting Renaming greeting Select the greeting you want and press Foxmenu Foxkey Edit Give each of your personal greetings the relevant name and...

Page 89: ...ll is to be signalled see chap ter Activating personal call routing page 69 Keep settings as is Calls are routed according to your settings Call routing ID 1 5 Your personal call routing number Call f...

Page 90: ...r presence profile 1 Open the presence menu scroll to the profile you want and press the Modify Foxkey 2 Make the setting you want and confirm with the Ok Foxkey Presence profile is changed Modify To...

Page 91: ...ey To store the phone number Function key Activate deactivate or execute a function Store a phone number under a key number key You want to retrieve a frequently used phone number with a single keystr...

Page 92: ...and hold it down for a moment Display shows choice of key types Function key Scroll to Function key and press the Select Foxkey The currently set function is displayed with Function Select the functi...

Page 93: ...Reply CFNR page 54 Switch group x This function lets you route calls and functions via switch groups Each switch group has three switching positions The default position is 1 Control output You can c...

Page 94: ...destination For further information refer to chapter Activating protection against call types page 85 Discreet ring With this function the phone rings only once For further information refer to chapt...

Page 95: ...er information refer to chapter Recording a call page 47 Direct response This function allows you to set up a call connection to a patient in hands free mode For further information refer to chapter D...

Page 96: ...ound in the User s Guide User s Guide Function Codes on the Aastra DocFinder You can use function commands to define a function to suit your personal require ments A function can consist of one or mor...

Page 97: ...nction code for activate presence status 1 presence profile 1 absent 1800 2311 time and date until which you are absent 4 Type in the second number I 27 I Seize line 27 function code for deactivate pr...

Page 98: ...2 R3 0 04 2013 Installation and first time operation These sections explain the setup options available with your phone Equipment provided 99 Options 99 Setting up and mounting the phone 100 Connect A...

Page 99: ...ud 1279 1 2 R3 0 04 2013 Equipment provided Options Telephone and handset Handset connection cable Telephone connection cable Aastra 5360 Stand rest can also be used as a mounting frame for wall mount...

Page 100: ...nsert the stand rest in different positions into the back of the phone until it snaps into place Insert the stand rest as indicated on the installation diagram until it snaps into place Connecting the...

Page 101: ...B For the correct con nection assignment refer to Chapter Connect Aastra 5360 page 103 and Con nect Aastra 5360ip page 104 Insert the phone into the stand rest horizontally Figure C 1 and slide downwa...

Page 102: ...0 04 2013 Dismantling Desk phone Disconnect the phone cord and remove Carefully pull the stand rest away in the opposite direction Wall set Carefully slide the phone upwards out of the stand rest Disc...

Page 103: ...ne symbol Desk installation only To relieve the strain on the cable feed the cable through one of the cable guides on the stand rest Plug the other end of the cable into the phone socket outlet Set ch...

Page 104: ...nection Connecting the LAN cord not included in the scope of delivery to a LAN socket Plug the connector at the loose end on the underside of the phone into the LAN socket Desk installation only To re...

Page 105: ...LAN and the phone that does not support PoE you will need the optional power adapter to power the phone Plug the round connector of the power cord on the underside of the phone into the power socket D...

Page 106: ...1279 1 2 R3 0 04 2013 Further information The following sections contain more useful information about your phone Troubleshooting 107 Declaration Open Source Software Aastra 5360ip 108 Communication...

Page 107: ...t your system administrator for more information Display is working but connection is not possible Your phone may be locked Unlock your phone see chapter Unlocking your phone page 58 Freely configurab...

Page 108: ...isted below are available at www aastra com docfinder Public GNU source document type The licence texts for the GPL and LGPL are also stored on the phone itself and can be viewed using the integrated...

Page 109: ...e Instructions but the system will not let you Some communication systems or software versions do not support all the features The corresponding text sections are identified by a letter inside square...

Page 110: ...92 CLIP 68 CLIR 68 Communication system 84 109 Conference call 45 Configurable key 16 Configuring key 91 presence 89 presence profile 89 voice mail 88 Connect 46 Connecting IP phone 104 Phone 103 the...

Page 111: ...Foxmenu 16 Free seating 71 Function codes 96 Function commands 96 Function key 92 Function selection for configurable key 93 G General bell Answering a general bell 67 Searching for a user 66 H Hotli...

Page 112: ...te control 77 Resetting activated features 29 Ring alone 70 Ring melody 81 Ring off 81 Ringing speed 81 S Safety information 6 Selecting the language 82 Setting up 100 Setting the display 79 the ringi...

Page 113: ...cts are manufactured in conformity with RoHS 2011 65 EU The product specific declarations of conformity can be found on the Aastra 400 DocFinder www aastra com docfinder Exclusion of liability Aastra...

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