Toshiba Satellite U840W-10J User Manual Download

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User's Manual

Satellite U840W

series

Summary of Contents for Satellite U840W-10J

Page 1: ...User s Manual Satellite U840W series ...

Page 2: ...e Keyboard 3 1 TOSHIBA VIDEO PLAYER 3 5 3D Playback on an External 3D Device 3 7 Wireless communications 3 9 LAN 3 13 Optional devices 3 14 Memory media 3 15 HDMI Device 3 18 Security lock 3 20 Optional TOSHIBA Accessories 3 21 Sound System 3 21 Video mode 3 22 Computer Handling 3 23 Heat dispersal 3 24 Chapter 4 Utilities Advanced Usage Utilities and Applications 4 1 Special features 4 6 Using th...

Page 3: ...up modes 5 6 Panel power on off 5 7 System automatic Sleep Hibernation 5 7 Chapter 6 Troubleshooting Problem solving process 6 1 Hardware and system checklist 6 4 TOSHIBA support 6 14 Appendix A Specifications Appendix B AC Power Cord and Connectors Appendix C Legal Footnotes Appendix D Information for Wireless Devices Index Glossary Satellite U840W series User s Manual iii ...

Page 4: ... accurate for your computer at the time of this manual s production However succeeding computers and manuals are subject to change without notice TOSHIBA assumes no liability for damages incurred directly or indirectly from errors omissions or discrepancies between the computer and the manual Trademarks Intel Intel SpeedStep Intel Core and Centrino are trademarks or registered trademarks of Intel ...

Page 5: ...e determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV...

Page 6: ...h the Ecodesign Directive 2009 125 EC ErP and its related implementing measures This product and the original options are designed to observe the related EMC Electromagnetic Compatibility and safety standards However TOSHIBA cannot guarantee that this product still observes these EMC standards if options or cables not produced by TOSHIBA are connected or implemented In this case the persons who ha...

Page 7: ...tice THIS PRODUCT IS LICENSED UNDER THE AVC THE VC 1 AND MPEG 4 VISUAL PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON COMMERCIAL USE OF A CONSUMER FOR I ENCODING VIDEO IN COMPLIANCE WITH THE ABOVE STANDARDS VIDEO AND OR II DECODING AVC VC 1 AND MPEG 4 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NONCOMMERCIAL ACTIVITY AND OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED BY MPEG ...

Page 8: ...e http eu computers toshiba europe com or contact your local city office or the shop where you purchased the product Disposal of batteries and or accumulators The crossed out wheeled dust bin symbol indicates that batteries and or accumulators must be collected and disposed of separately from household waste If the battery or accumulator contains more than the specified values of lead Pb mercury H...

Page 9: ... European Union EU chemical regulation REACH Registration Evaluation Authorization and Restriction of Chemicals entered into force on 1 June 2007 TOSHIBA will meet all REACH requirements and is committed to provide our customers with information about the chemical substances in our products according to REACH regulation Please consult the following website www toshiba europe com computers info rea...

Page 10: ...nt and optimum system performance for both AC power and battery modes To conserve energy your computer is set to enter the low power Sleep Mode which shuts down the system and display within 15 minutes of inactivity in AC power mode TOSHIBA recommends that you leave this and other energy saving features active so that your computer will operate at its maximum energy efficiency You can wake the com...

Page 11: ... also defined in the Glossary Icons Icons identify ports dials and other parts of your computer The indicator panel also uses icons to identify the components it is providing information on Keys The keyboard keys are used in the text to describe many computer operations A distinctive typeface identifies the key top symbols as they appear on the keyboard For example ENTER identifies the ENTER key K...

Page 12: ...pment or failure to follow instructions may cause data loss or damage your equipment Please read A note is a hint or advice that helps you make best use of your equipment Terminology This term is defined in this document as follows Start The word Start refers to the button in Windows 7 HDD or Hard disk drive Some models are equipped with a Solid State Drive SSD instead of a hard disk drive In this...

Page 13: ...r on a hard flat surface Using your computer on a carpet or other soft material can block the vents Always provide sufficient space around the computer Overheating your computer or AC adaptor could cause system failure computer or AC adaptor damage or a fire possibly resulting in serious injury Creating a computer friendly environment Place the computer on a flat surface that is large enough for t...

Page 14: ... The surface of the AC adaptor can become hot when in use but this condition does not indicate a malfunction If you need to transport the AC adaptor you should disconnect it and let it cool before moving it Do not lay the AC adaptor on a material that is sensitive to heat as the material could become damaged Pressure or impact damage Do not apply heavy pressure to the computer or subject it to any...

Page 15: ...e following items TOSHIBA Portable Personal Computer AC adaptor and power cord 2 pin plug or 3 pin plug Documentation User Information Guide Instruction Manual for Safety and Comfort If any of the items are missing or damaged contact your dealer immediately Software The following Windows operating system and utility software are pre installed Windows 7 TOSHIBA Recovery Media Creator TOSHIBA Assist...

Page 16: ...injury to your hand arms shoulders or neck This section provides basic information to start using your computer It covers the following topics Connecting the AC adaptor Opening the display Turning on the power Starting up for the first time Turning off the power Restarting the computer Use a virus check program and make sure it is updated regularly Never format storage media without checking its c...

Page 17: ...bles that comply with the legal voltage and frequency specifications and requirements in the country of use Failure to do so could result in a fire or electric shock possibly resulting in serious injury The supplied power cord conforms to safety rules and regulations in the region the product is bought and should not be used outside this region For use in other regions please buy power cords that ...

Page 18: ...igure 1 3 Connecting the DC output plug to the computer 1 2 1 DC IN 19V jack 2 DC output plug 3 Plug the power cord into a live wall outlet the DC IN Battery indicator on the front of the computer should glow Opening the display The display panel can be opened to a wide range of angles for optimal viewing While holding down the palm rest with one hand so that the main body of the computer is not r...

Page 19: ...yboard When opening or closing the display panel place one hand on the palm rest to hold the computer in place and use the other hand to slowly open or close the display panel Do not use excessive force when opening or closing the display panel Turning on the power This section describes how to turn on the power the Power indicator will then indicate the status Please refer to the Monitoring of po...

Page 20: ...hut Down Mode When you turn off the power in Shut Down Mode no data will be saved and the computer will boot to the operating system s main screen the next time it is turned on 1 If you have entered data either save it to the Hard Disk Drive or to other storage media If you turn off the power while a disk disc is being accessed you may lose data or damage the disk Never turn off the power while an...

Page 21: ...ury Before entering Sleep Mode be sure to save your data Do not switch to Sleep Mode while transferring data to external media such as USB devices memory media or other external memory devices Data will be lost When the AC adaptor is connected the computer will go into Sleep Mode according to the settings in the Power Options to access it Start Control Panel System and Security Power Options To re...

Page 22: ...er is in Sleep Mode the power indicator will blink amber If you are operating the computer on battery power you can lengthen the overall operating time by turning it off into Hibernation Mode Sleep Mode will consume more power while the computer is off Sleep Mode limitations Sleep Mode will not function under the following conditions Power is turned back on immediately after shutting down Memory c...

Page 23: ...the menu Automatic Hibernation Mode The computer can be configured to enter Hibernation Mode automatically when you press the power button or close the lid In order to define these settings you can follow the steps as described below 1 Click Start and click the Control Panel 2 Click System and Security and click Power Options 3 Click Choose what the power buttons do or Choose what closing the lid ...

Page 24: ...ee ways this can be achieved Click Start point to the arrow icon and then select Restart from the menu Press CTRL ALT and DEL simultaneously once to display the menu window then select Restart from the Shut down options Press the power button and hold it down for five seconds Once the computer has turned itself off wait between ten and fifteen seconds before turning the power on again by pressing ...

Page 25: ...d The following figure shows the computer s front with its display panel in the closed position Figure 2 1 Front of the computer with display panel closed 4 1 2 3 1 DC IN Battery indicator 3 Wireless communication indicator 2 Power indicator 4 Memory media slot DC IN Battery indicator The DC IN Battery indicator shows the condition of the DC IN and the battery s charge white indicates the battery ...

Page 26: ... SDXC memory card miniSD microSD Card Memory Stick PRO and MultiMediaCard Refer to the Optional devices section in Chapter 3 Operating Basics for more information Keep foreign metal objects such as screws staples and paper clips out of the Memory media slot Foreign metal objects can create a short circuit which can cause damage and fire possibly resulting in serious injury Left side The following ...

Page 27: ...of all functions of all USB devices that are available In view of this it may be noted that some functions associated with a specific device might not operate properly USB 3 0 port s may work as USB 2 0 port s when operating in USB Legacy Emulation mode except for Windows 7 without Windows 7 Keep foreign metal objects such as screws staples and paper clips out of the USB port Foreign metal objects...

Page 28: ...irm the operation of all functions of all USB devices that are available In view of this it may be noted that some functions associated with a specific device might not operate properly USB 3 0 port s may work as USB 2 0 port s when operating in USB Legacy Emulation mode except for Windows 7 without Windows 7 Keep foreign metal objects such as screws staples and paper clips out of the USB port For...

Page 29: ... The cooling vents help the processor to avoid overheating Do not block the cooling vents Keep foreign metal objects such as screws staples and paper clips out of the cooling vents Foreign metal objects can create a short circuit which can cause damage and fire possibly resulting in serious injury Carefully clean the dust on the cooling vents surface using a soft cloth Front with the display open ...

Page 30: ...omputers in this series are equipped with the Wireless LAN Bluetooth antennas Some computers in this series are equipped with the Wireless WAN WiMAX antennas Legal Footnote Wireless LAN For more information regarding Wireless LAN please refer to Appendix C Legal Footnotes Microphone The built in microphone allows you to import and record sounds for your application please refer to the Sound System...

Page 31: ...dimly lit environments select Night Mode which allows for brighter images with less noise Display screen 36 6cm 14 4 LCD screen configured with the following resolutions HD 1792 horizontal x 768 vertical pixels Please be aware that when the computer is operating on the AC adaptor the image displayed on the internal screen will be somewhat brighter than when it operates on battery power This differ...

Page 32: ...d activates the Panel Power On Off feature as appropriate For example when you close the display panel the computer enters Hibernation Mode and shuts itself down and then when you next open the display the computer will automatically start up and return you to the application you were previously working on You can specify within the Power Options To access it click Start Control Panel System and S...

Page 33: ...our model open the TOSHIBA PC Diagnostic Tool Utility by clicking Start All Programs TOSHIBA Support Recovery PC Diagnostic Tool Legal Footnote CPU For more information regarding CPU please refer to Appendix C Legal Footnotes Hard Disk Drive or Solid State Drive The size of the hard disk drive varies depending on the model To check which type of HDD SSD is included in your model open the TOSHIBA P...

Page 34: ... by clicking the Advanced settings button in the Screen Resolution window Memory The memory modules are installed in the computer Legal Footnote Memory Main System For more information regarding Memory Main System please refer to Appendix C Legal Footnotes Display controller The display controller interprets software commands into hardware commands that turn particular parts on the screen on or of...

Page 35: ...able this feature under the conditions mentioned above select the Display Power Saving Technology check box Intel Rapid Start Technology This computer supports Intel Rapid Start Technology which enables the computer to change to Hibernation Mode from Sleep Mode after a specified period of time With the Intel Rapid Start Technology the Windows can rapidly resume from Hibernation Mode and battery li...

Page 36: ...ed from Sleep Mode to Hibernation Mode The Windows cannot be restored normally if the battery is exhausted when the computer is moving from Sleep Mode to Hibernation Mode The partition allocation on the Solid State Drive for the Intel Rapid Start Technology cannot be deleted even if Intel Rapid Start Technology is disabled Intel Rapid Start Technology can be used only for Windows 7 Intel Rapid Sta...

Page 37: ... button to select a menu item or to manipulate text or graphics designated by the pointer and press the right button to display a menu or other function depending on the software you are using You can also tap the Touch Pad to perform functions similar to those of the left button on a standard mouse Click Tap once Double click Tap twice Drag and drop Tap to select the item s you want to move leave...

Page 38: ...the CAPS LOCK indicator which shows the following condition When the CAPS LOCK indicator glows the keyboard will produce capitals when any letter is typed Figure 3 2 Keypad indicator 1 1 CAPS LOCK indicator CAPS LOCK This indicator glows green when letter keys are locked into their uppercase format Function keys F1 F12 The function keys not to be confused with the special FN key are the twelve key...

Page 39: ...ards 1 Start the TOSHIBA Cards using the following methods Press and hold the FN key in Standard F1 F12 mode Press the associated Hot key in Special function mode 2 Select the desired option The selected Card is displayed full size with its available options below it All other Cards are again hidden from view To use a Hot Key Card using a hot key in Standard F1 F12 mode 1 Press and hold the FN key...

Page 40: ...e computer s volume F10 FN F10 Increases the computer s volume F11 FN F11 Turns the sound on or off F12 FN F12 Switches the active wireless devices FN 1 FN 1 Reduces the icon size on the desktop or the font sizes within one of the supported application windows FN 2 FN 2 Enlarges the icon size on the desktop or the font sizes within one of the supported application windows FN Space FN Space Changes...

Page 41: ...roperly in some situations Unfinalized DVDs created on home DVD recorders may not be playable on the computer Use DVD Video discs with a region code which is either the same as the factory default setting if applicable or ALL Do not playback video while watching or recording television programs using other applications Doing so may cause DVD Video playback or television program recording errors In...

Page 42: ... than these types Display Devices Audio TOSHIBA VIDEO PLAYER will only run when Colors is set to True Color 32 bit Click Start Control Panel Appearance and Personalization Display Adjust resolution click Advanced settings select Monitor tab set colors to True color 32 bit If the DVD Video image is not displayed on an external display or television stop the TOSHIBA VIDEO PLAYER and change the scree...

Page 43: ... PLAYER Manual Press F1 key when TOSHIBA VIDEO PLAYER is launched and click the Help button 3D Playback on an External 3D Device 3D playback on an external 3D device feature is only provided with some models Effect of 3D can be shown only on an external 3D devices connected via an HDMI output It cannot be shown on the internal display In order for 3D playback to work on external display TV you nee...

Page 44: ...for the enjoyment of your own 2D home video and other 2D contents you created in 3D according to your personal preferences The TOSHIBA VIDEO PLAYER is set by default in the 2D format By pressing the 2Dto3D conversion function button you decide to activate the 2Dto3D conversion function and therefore decide to watch your 2D content in 3D The TOSHIBA VIDEO PLAYER will not run the 2Dto3D conversion f...

Page 45: ...r room you may experience some flickerings when you have the 3D glasses on Upconvert and 3D Playback functions cannot be used at the same time Switching to 3D playback while upconvert is running will cause the upconvert function to switch off automatically Depending on the video content it might not be able to playback in 3D Only Side by Side and Interleave 3D video formats are supported for playb...

Page 46: ...1b g or and IEEE802 11n Roaming over multiple channels Card power management Wired Equivalent Privacy WEP data encryption based on an 128 bit encryption algorithm Wi Fi Protected Access WPA The transmission speed over the Wireless LAN and the distance over which the Wireless LAN can reach may vary depending on surrounding electromagnetic environment obstacles access point design and configuration ...

Page 47: ...eristics Radio Characteristics of Wireless LAN module may vary according to Country region where the product was purchased Type of product Wireless communication is often subject to local radio regulations Although Wireless LAN wireless networking products have been designed for operation in the license free 2 4GHz and 5GHz band local radio regulations may impose a number of limitations to the use...

Page 48: ...her Security Two advanced security mechanisms ensure a high level of security Authentication prevents access to critical data and makes it impossible to falsify the origin of a message Encryption prevents eavesdropping and maintains link privacy Bluetooth Stack for Windows by TOSHIBA Please note that this software is specifically designed for the following operating systems Windows Information reg...

Page 49: ...ed while using this feature The Link speed 10 100 megabits per second changes automatically depending on the network conditions connected device cable or noise and so on LAN cable types The computer must be configured properly before connecting to a LAN Logging onto a LAN using the computer s default settings could cause a malfunction in LAN operation Check with your LAN administrator regarding se...

Page 50: ... 2 1 LAN jack 2 LAN cable 3 Plug the other end of the cable into a LAN hub connector or router Check with your LAN administrator and hardware or software vendor before using or configuring a network connection Optional devices Optional devices can expand the computer s capabilities and its versatility This section describes the connection or installation of the following devices Cards memory Memor...

Page 51: ...Card microSD Card Memory Stick PRO MultiMediaCard MMC Please note that an adaptor is required to use miniSD microSD Card Please note that not all memory media have been tested and verified to work correctly Therefore it is not possible to guarantee that all memory media will operate properly The slot does not support Magic Gate functions Figure 3 4 Examples of memory media Secure Digital SD Card m...

Page 52: ...B 16GB 32GB SDXC 64GB Memory media format New media cards are formatted according to specific standards If you wish to reformat a media card be sure to do so with a device that uses media cards Formatting an memory media card Memory media cards are sold already formatted in conformity to specific standards If you reformat a memory card be sure to reformat it with a device such as digital camera or...

Page 53: ...Do not remove a card while read write is in progress For more details on using memory cards see manuals accompanying the cards About the write protect The memory media cards have a function for protect SD Card SD memory card SDHC memory card and SDXC memory card Memory Stick PRO Set the write protect switch to the lock position if you do not want to record data Inserting a memory media The followi...

Page 54: ...the steps as detailed below 1 Open the Safely Remove Hardware and Eject Media icon on the Windows Taskbar 2 Point to memory media and click the left Touch Pad control button 3 Grasp the media and remove it Do not remove the memory media while the computer is in Sleep or Hibernation Mode The computer could become unstable or data in the memory media could be lost Do not remove only the miniSD micro...

Page 55: ...put device by hot key the playback device may not switch automatically In this case in order to set the playback device to the same device as the display output device please adjust the playback device manually by the following steps 1 Click Start Control Panel Hardware and Sound Sound 2 In the Playback tab select the playback device which you want to switch to 3 To use the internal speakers on yo...

Page 56: ...ty lock enables you to anchor your computer a desk or other heavy object in order to help prevent unauthorized removal or theft The computer has a security lock slot on its left side into which you can attach one end of the security cable while the other end attaches to a desk or similar object The methods used for attaching security cables differ from product to product Please refer to the instru...

Page 57: ...bar and select Open Volume Mixer from the sub menu To adjust the volume level of speakers or headphones move the Speakers slider To adjust the volume level of an application that you are using move the slider for the corresponding application Microphone Level Follow the steps below to change the microphone recording level 1 Right click the speaker icon on the Taskbar and select Recording devices f...

Page 58: ... To change the default device click the Set Default Device button under the chosen device tab Information Click the Information button to view hardware information software information and language setting Power Management The audio controller in your computer can be turned off when the audio function is not used To adjust the configuration of audio power management click the Power Management butt...

Page 59: ...y completely in these circumstance you should get the computer inspected by an authorized service provider in order to assess the scope of any damage Clean the plastics of the computer using a slightly water dampened cloth You can clean the display screen by spraying a small amount of glass cleaner onto a soft clean cloth and then wiping the screen gently with the cloth Never spray cleaner directl...

Page 60: ...eat dispersal To protect against overheating the processor is equipped with an internal temperature sensor which activates a cooling fan or lowers the processing speed if the computer s internal temperature rises to a certain level You are able to select whether to control this temperature by either turning on the fan first then if necessary lowering the processor speed or by lowering the processo...

Page 61: ...umed from the AC power source is automatically stopped and the battery is used for PC operation The AC power can then be used to charge the battery during periods where power demand is reduced such as at night thereby reducing the load during peak periods To access the utility click Start All Programs TOSHIBA Tools Utilities Peak Shift Control For more information please refer to the help file TOS...

Page 62: ... to set a password in order to restrict access to the computer HW Setup This utility allows you to customize your hardware settings according to the way you work with the computer and the peripherals you use TOSHIBA Accessibility The TOSHIBA Accessibility utility provides support to movement impaired users when they need to use the TOSHIBA Hot key functions In use the utility allows you to make th...

Page 63: ...ions and communication networks To access this utility click Start All Programs TOSHIBA Network Connectivity ConfigFree TOSHIBA eco Utility This computer is equipped with eco mode This mode slightly lowers performance of some devices to reduce electric power consumption You can realize measurable power savings by using it continuously TOSHIBA eco Utility helps you monitor your power savings by sho...

Page 64: ...t to create thumbnail shortcuts reminders to do list and so on according to your personal style To access this utility click Start All Programs TOSHIBA Tools Utilities Bulletin Board TOSHIBA ReelTime This application is a graphical history indexing tool that enables you to view recently accessed files in a fun and easy to use format View and scroll through your history of opened or imported files ...

Page 65: ...Media Controller This application allows you to control your music pictures and videos by streaming content to any compatible device in your home To access this utility click Start All Programs TOSHIBA Media Entertainment TOSHIBA Media Controller For more information please refer to the TOSHIBA Media Controller Help TOSHIBA Speech System The TOSHIBA Speech System consists of a voice composition ap...

Page 66: ... the system configuration directly from the keyboard without running a system program Display automatic power off 1 This feature automatically cuts off power to the computer s display panel when there is no keyboard input for a specified time with power being restored the next time a key is pressed This can be specified in the Power Options HDD automatic power off 1 This feature automatically cuts...

Page 67: ...Mode and shuts itself down This can be specified in the Power Options Heat dispersal 1 To protect against overheating the processor has an internal temperature sensor so that if the computer s internal temperature rises to a certain level the cooling fan is turned on or the processing speed is lowered This can be specified in the Power Options Hibernation Mode This feature lets you turn off the po...

Page 68: ...SHIBA Sleep Utility is used for changing settings of the following function s Sleep and Charge Sleep and Music It also displays the remaining battery capacity Sleep and Charge Your computer can supply USB bus power DC5V to the USB port even when the power of the computer is turned OFF Power OFF includes Sleep Mode Hibernation Mode or shutdown state This function can be used for ports that support ...

Page 69: ...nal state When there is a current overflow of the external devices connected to the compatible ports USB bus power DC5V supply may be stopped for safety reasons When Sleep and Charge function is enabled the USB Wakeup function does not work for compatible ports In that case if there is a USB port that does not have the Sleep and Charge function attach the mouse or keyboard to it If all USB ports h...

Page 70: ...Utility Enabling Sleep and Charge This utility can be used to enable and disable the Sleep and Charge function Select the Enable Sleep and Charge check box to enable this function for the compatible USB ports The default state is disabled Power supply mode settings Your computer has multiple charging modes so that many different USB devices can be supported for Sleep and Charge function Auto Mode ...

Page 71: ... When security is a high priority use your established Windows passwords to log in Bright background light and or shadows may prevent a registrant from being recognized correctly In that case log in using your Windows password If recognition of a registrant fails repeatedly refer to your computer documentation to learn ways to improve recognition performance TOSHIBA Face Recognition records face d...

Page 72: ...ration screen 3 Click the Next button to start the guide Please follow the guide to practice Click the Back button to practice the guide once more 4 Click the Next button to start image capturing process Adjust the position of your face so that it fits within the face shaped frame 5 Once your face has been positioned properly the recording will commence Start moving your neck very slightly to the ...

Page 73: ...he Management screen Clicking on the Yes button will remove the selected user from the Management screen How to launch the help file For further information on this utility please refer to help file To launch the help file click on the Help button in the Management screen Windows Logon via TOSHIBA Face Recognition This section explains how to login to Windows with TOSHIBA Face Recognition Two auth...

Page 74: ...ing authentication you will be returned to the Select Tiles screen 8 The Windows Welcome screen will be displayed and will be logged in automatically to Windows If authentication was successful but an authentication error subsequently occurred during the login to Windows you will be asked to provide your account information TOSHIBA Password Utility The TOSHIBA Password Utility provides two levels ...

Page 75: ...ey will function after you enter the password 2 Enter the Password 3 Press ENTER If you enter the password incorrectly three times in a row or if you don t enter the password within 1 minute the computer shuts off In this case some features that can power on the computer automatically Wake up on LAN Task Scheduler etc may not work You must turn the computer back on to retry password entry HW Setup...

Page 76: ... and contains two buttons Default and About Default Return all HW Setup values to the factory settings About Display the HW Setup version Setup This field displays the installed BIOS Version date and EC Version Password This option allows you to set or reset the user password for power on User Password Lets you register a new password or change remove an existing password Not Registered Changes or...

Page 77: ... 1 Incorrect Password Owner String This blank field is used to display a message when the password field is displayed on startup If a password is not registered the message will not be shown Display This tab lets you customize your computer s display settings for either the internal display or an external monitor Power On Display This option allows you to select the display to be used when the com...

Page 78: ...ce you want and press ENTER If a Supervisor Password has been set manual boot device selection functions may be restricted The boot device selection methods described above will not change the boot priority settings that have been configured in HW Setup In addition if you press a key other than one of those listed or if the selected device is not installed the system will continue to boot accordin...

Page 79: ...s enabled and the computer is in Sleep Mode you can turn on the system by pressing any key However please be aware that this option will only work with the internal keyboard and only when the computer is in Sleep Mode Enabled Enables the Wake up on Keyboard function Disabled Disables the Wake up on Keyboard function Default USB Legacy USB Support Use this option to enable or disable USB Legacy Emu...

Page 80: ...or s computer which is connected via a network The following settings can be changed when the Built in LAN is Enabled Connect the AC adaptor when using the Wake up on LAN function The battery retention time will be shorter than the times listed in this manual when this function is enabled Enabled Enables Wake up on LAN from shutdown Disabled Disables Wake up on LAN from shutdown Default Built in L...

Page 81: ...to help diagnose problems should the computer require service by TOSHIBA or TOSHIBA s authorized service providers Additionally TOSHIBA may also use this information for quality assurance analysis Subject to the use restrictions above the HDD data logged may be transferred to entities located outside of your country or region of residence e g European Union Those countries may or may not have the ...

Page 82: ... for the System Recovery Options in the event of a problem You can also create recovery media and restore the system The following items will be described in this section System Recovery Options Creating Recovery Media Restoring the pre installed software from your created Recovery Media Restoring the pre installed software from the Recovery Hard Disk Drive System Recovery Options The System Recov...

Page 83: ...f or Sleep Hibernate while writing or rewriting the media Set the computer on a level surface and avoid places subjected to vibrations such as airplanes trains or cars Do not use on an unstable surface such as a stand You can use disc media when you connected the external Optical Disc Drive A recovery image of the software on your computer is stored on the Hard Disk Drive and can be copied to eith...

Page 84: ...cs for further details You can not use System Recovery Options if restoring the pre installed software without System Recovery Options When you reinstall the Windows operating system the hard disk will be reformatted and all data will be lost 1 Load the Recovery Media into the external Optical Disc Drive or insert the recovery USB Flash Memory into one available USB port 2 Turn off the computer s ...

Page 85: ...r than specified in the manual otherwise you may find that space for the required software is not available In addition if you use a third party partitioning program to reconfigure the partitions on your Hard Disk Drive you may find that it becomes impossible to setup your computer When the sound mute feature has been activated be sure to disable this to allow sounds to be heard before starting th...

Page 86: ...ncluding whether an AC adaptor is connected and what the charge level is for that battery The LED in the table below refers to the DC IN Battery indicator Power on Power off no operation AC adaptor connected Battery fully charged Operates No charge LED white No charge LED white Battery partially charged or no charge Operates Charge LED amber Quick charge LED amber AC adaptor not connected Remainin...

Page 87: ... Indicates the AC adaptor is connected and the battery is fully charged No light Under any other conditions the indicator does not light If the battery pack becomes too hot while it is being charged the charge will stop and the DC IN Battery indicator will go out When the battery pack s temperature falls to a normal range charging will resume this process will occur regardless of whether the compu...

Page 88: ...computer the BIOS setup utility will load Please refer to Chapter 6 Troubleshooting for further information The RTC battery does not charge while the computer is turned off even if the AC adaptor is attached Care and use of the battery pack This section provides the important safety precautions in order to handle your battery pack properly Refer to the enclosed Instruction Manual for Safety and Co...

Page 89: ...battery about 24 hours about 24 hours Please be aware that the charging time when the computer is on is affected by ambient temperature the temperature of the computer and how you are using the computer if you make heavy use of external devices for example the battery might scarcely charge at all during operation Battery charging notice The battery may not begin charging immediately under the foll...

Page 90: ...f this it will be noted that an often used older battery will not operate for as long as a new battery even when both are fully charged Maximizing battery operating time A battery s usefulness depends on how long it can supply power on a single charge while how long the charge lasts in a battery depends on Processor speed Screen brightness System Sleep Mode System Hibernation Mode Display power of...

Page 91: ...pack has at least five minutes of operating time continue operating until the battery pack is fully discharged however if the DC IN Battery indicator flashes or there is some other warning to indicate a low battery condition go to Step 4 4 Connect the AC adaptor to the DC IN 19V jack of the computer and to a wall outlet that is supplying power The DC IN Battery indicator should glow white to indic...

Page 92: ...er is turned off automatically when you close the display panel and turned on again when you open it Please note that this function is only available for Sleep Mode or Hibernation Mode not for Shut Down Mode If the panel power off function is enabled and you manually shut down Windows do not close the display panel until the shut down process has been completed System automatic Sleep Hibernation T...

Page 93: ...apter are meant only as a guide they are not definitive problem solving techniques In reality many problems can be solved simply but a few may require help from TOSHIBA Support if you find you need to consult others be prepared to describe the problem in as much detail as possible Preliminary checklist You should always consider the simplest solution first the items detailed in this checklist are ...

Page 94: ...cters Make a screenshot of the current display and if possible look up the messages in the documentation included with the computer software or operating system Check that all connecting cables are correctly and firmly attached as loose cables can cause erroneous or intermittent signals Do any indicators light if so which ones what color are they and do they stay on or blink Write down what you se...

Page 95: ...ltaneously once then click Start Task Manager The Windows Task Manager window appears 2 Click the Applications tab If a program has stopped responding the words not responding appear beside its name in the list 3 Select the program you want to close then click End Task Closing the failed program should allow you to continue working If it does not continue with the next step 4 Close the remaining p...

Page 96: ...RTC battery all of which are interrelated with any one having the ability to produce apparent power problems Overheating power down If the processor s temperature reaches an unacceptably high level with either setting the computer will automatically shuts down to prevent any damage in this instance all unsaved data in memory will be lost Problem Procedure Computer shuts down automatically Leave th...

Page 97: ...ry may be discharged connect the AC adaptor to recharge the battery Battery doesn t charge when the AC adaptor is attached If the battery is completely discharged it will not begin charging immediately in these instances you should wait a few minutes before trying again If the battery still does not charge you should check that the power outlet the AC adaptor is connected to its supplying power th...

Page 98: ...ion of the computer please refer to the section The Keyboard in Chapter 3 Operating Basics for further information Problem Procedure Output to screen is garbled Please refer to your software s documentation to ensure that it is not remapping the keyboard in any way remapping involves changing or reassigning the function of each key If you are still unable to use the keyboard you should contact TOS...

Page 99: ... computer again If this has no effect check the Boot Priority setting within the TOSHIBA HW Setup utility please refer to the Boot Setting section in Chapter 4 Utilities Advanced Usage for further information Slow performance The files on the Hard Disk Drive may be fragmented in this instance you should run the disk Defragmentation utility to check the condition of your files and the Hard Disk Dri...

Page 100: ...are using a USB mouse you should also refer to both the USB mouse section in this chapter and the documentation supplied with your mouse Touch Pad Problem Procedure The Touch Pad does not work Check the Device Select settings Click Start Control Panel Hardware and Sound Mouse Pressing hot keys to enable On screen pointer does not respond to pointing device operation In this instance the system mig...

Page 101: ...anel Hardware and Sound Mouse If you are still unable to resolve the problem contact TOSHIBA Support USB mouse Problem Procedure On screen pointer does not respond to mouse operation In this instance the system might be busy Try moving the mouse again after waiting a short while Remove the mouse from the computer and then reconnect it to a free USB port in order to ensure it is firmly attached Dou...

Page 102: ...s on how to clean it If you are still unable to resolve the problem contact TOSHIBA Support USB device In addition to the information in this section please also refer to the documentation supplied with your USB device Problem Procedure USB device does not work Remove the USB device from the computer and then reconnect it to a free port in order to ensure it is firmly attached Ensure that any requ...

Page 103: ... Select another mode Turn OFF the computer while external devices are connected Connect external devices after turning OFF of the computer If this function can not be still used change the setting to disable the function and stop using this function The battery depletes quickly even when I turned OFF the power of the computer If Sleep and Charge function is enabled the computer s battery will disc...

Page 104: ...oftware volume settings Please check to see if Mute is turned to Off Check to make sure the headphone connection is secure Check within the Windows Device Manager application to ensure the sound device is enabled and that the device is properly working Annoying sound is heard In this instance you may be experiencing feedback from either the internal microphone or an external microphone connected t...

Page 105: ... monitor has been disconnected while in Sleep Mode To keep this from happening do not disconnect the external monitor while the computer is in Sleep or Hibernation Mode Remember to turn off the computer before disconnecting the external monitor When the display panel and an external monitor are set to clone mode and they are turned off by the timer the display panel or the external monitor may not...

Page 106: ...eless communication please refer to Chapter 3 Operating Basics Problem Procedure Cannot access Bluetooth device Check to ensure the computer s Wireless Communication function is on Check to ensure the Bluetooth Manager application is running on the computer and that power to the external Bluetooth device is turned on Check to ensure that no optional Bluetooth Adaptor is installed in the computer t...

Page 107: ...nning software applications consult the software documentation for troubleshooting suggestions and consider calling the software company s technical support department for assistance Consult the reseller or dealer from where you purchased your computer and or software they are your best resource for current information and support TOSHIBA technical support If you are still unable to solve the prob...

Page 108: ... Conditions Ambient temperature Relative humidity Operating 5 C 41 F to 35 C 95 F 20 to 80 noncondensing Non operating 20 C 4 F to 60 C 140 F 10 to 90 noncondensing Wet bulb temperature 29 C maximum Conditions Altitude from sea level Operating 60 to 3 000 meters Non operating 60 to 10 000 meters maximum Power Requirements AC adaptor 100 240V AC 50 or 60 Hz cycles per second Computer 19V DC Satelli...

Page 109: ...da UL listed and CSA certified No 18 AWG Type SVT or SPT 2 Australia AS Japan DENANHO Europe Austria OVE Italy IMQ Belgium CEBEC The Netherlands KEMA Denmark DEMKO Norway NEMKO Finland FIMKO Sweden SEMKO France LCIE Switzerland SEV Germany VDE United Kingdom BSI In Europe two conductors power cord must be VDE type H05VVH2 F or H03VVH2 F and for three conductors power cord must be VDE type H05VV F ...

Page 110: ...e Part II The following illustrations show the plug shapes for the U S A and Canada the United Kingdom Australia Europe and China USA UL approved United Kingdom BS approved Australia AS approved Europe Approved by the appropriate agency Canada CSA approved China CCC approved Satellite U840W series User s Manual B 2 ...

Page 111: ...h end computer aided design applications use of several applications or functionalities simultaneously use of computer in areas with low air pressure high altitude 1 000 meters or 3 280 feet above sea level use of computer at temperatures outside the range of 5 C to 30 C 41 F to 86 F or 25 C 77 F at high altitude all temperature references are approximate and may vary depending on the specific com...

Page 112: ...nfigured with more than 3 GB memory the memory might be displayed as approximately 3 GB only depending on the computer s hardware specifications This is correct because the operating system usually displays the available memory instead of the physical memory RAM built into the computer Various system components like the video adapter s GPU and PCI devices like Wireless LAN etc require their own me...

Page 113: ...n will deteriorate This is an intrinsic characteristic of LCD technology Maximum brightness is only available when operating in AC power mode Screen will dim when the computer is operated on battery power and you may not be able to increase the brightness of the screen Graphics Processing Unit GPU Graphics processing unit GPU performance may vary depending on product model design configuration app...

Page 114: ...Copy Protection Applicable copy protection standards included in certain media may prevent or limit recording or viewing of the media Satellite U840W series User s Manual C 4 ...

Page 115: ...o Bluetooth Specification depending on the model you purchased as defined and approved by the Bluetooth Special Interest Group Logo certification with Bluetooth wireless technology as defined by the Bluetooth Special interest Group Please note that it is not possible to confirm the operation of all functions of all Bluetooth devices that are available In view of this it may be noted that some func...

Page 116: ...nsensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature In some situations or environments the use of Wireless products may be restricted by the proprietor of the building or responsible representatives of the organization These situations may for example include Using the Wirele...

Page 117: ...s For public use a general authorization is required Luxembourg Implemented General authorization required for network and service supply Norway Implemented This subsection does not apply for the geographical area within a radius of 20 km from the centre of Ny Alesund Russian Federation Only for indoor applications Restrictions for Use of 5150 5350MHz Frequencies in Europe Italy For private use a ...

Page 118: ...ide own premises Luxembourg Implemented General authorization required for network and service supply Russian Federation Limited e i r p 100mW Permitted to use only for indoor applications closed industrial and warehouse areas and on board aircraft 1 Permitted to use for local networks of aircraft crew service communications on board aircraft in area of the airport and at all stages of flight 2 Pe...

Page 119: ...d information Caution Exposure to Radio Frequency Radiation The radiated output power of the Wireless device is far below the FCC radio frequency exposure limits Nevertheless the Wireless device shall be used in such a manner that the potential for human contact during normal operation is minimized In the usual operating configuration the distance between the antenna and the user should not be les...

Page 120: ...tant notice The frequency bandwidth of this equipment may operate within the same range as industrial devices scientific devices medical devices microwave ovens licensed radio stations and non licensed specified low power radio stations for mobile object identification systems RFID used in factory production lines Other Radio Stations 1 Before using this equipment ensure that it does not interfere...

Page 121: ... 2 400 MHz to 2 483 5 MHz It is impossible to avoid the band of mobile object identification systems 4 About the JEITA 5GHz Wireless LAN supports W52 W53 W56 Channel Device Authorization This device obtains the Technical Regulation Conformity Certification and it belongs to the device class of radio equipment of low power data communication system radio station stipulated in the Telecommunications...

Page 122: ...nto other device Radio approvals for wireless devices This equipment is approved to the radio standard by the countries regions in the following table Do not use this equipment in the countries regions which are not listed in the table below As of April 2012 Austria Belgium Bulgaria Canada Cyprus Czech Rep Denmark Estonia Finland France Germany Greece Hong Kong Hungary Iceland India Indonesia Irel...

Page 123: ...N indicator 2 1 DC IN Battery indicator Display automatic power off 4 6 hinges 2 7 opening 1 4 screen 2 7 Display controller 2 10 Documentation list 1 1 Dual Pointing Device Touch Pad 6 8 E Equipment checklist 1 1 External monitor problems 6 13 F Function keys 3 2 H Hard Disk Drive 2 9 Hard disk drive automatic power off 4 6 HDMI out port 2 4 Heat dispersal 3 24 4 7 Hibernation Mode 1 8 4 7 Hot ke...

Page 124: ...Pad 2 8 3 1 Touch Pad control buttons 3 1 Power conditions 5 1 Hibernation Mode 1 8 panel on off 4 7 5 7 Shut Down mode 1 6 Sleep Mode 1 7 System Auto Off 5 7 turning off 1 6 turning on 1 5 Problems AC power 6 4 Analyzing the problem 6 2 Battery 6 5 Bluetooth 6 14 External monitor 6 12 Hardware and system checklist 6 4 HDD 6 7 Internal display panel 6 6 Keyboard 6 6 LAN 6 13 6 14 Memory Media Card...

Page 125: ...matic 4 6 Sound system problems 6 12 T TOSHIBA Assist 4 3 TOSHIBA ConfigFree 4 3 TOSHIBA HDD SSD Alert Utility 4 3 TOSHIBA PC Diagnostic Tool 4 1 U USB device problems 6 10 V Video mode 3 22 Video RAM 2 10 W Web Camera 2 7 Wireless communication 3 9 Wireless LAN problems 6 14 Satellite U840W series User s Manual Index 3 ...

Page 126: ...hode ray tube DC direct current DDR double data rate DIMM dual inline memory module DVD digital versatile disc DVD R Digital Versatile Disc Recordable DVD RAM Digital Versatile Disc Random Access Memory DVD R DL Digital Versatile Disc Recordable Dual Layer DVD ROM Digital Versatile Disc Read Only Memory DVD RW Digital Versatile Disc ReWritable DVD R DL Digital Versatile Disc Recordable Double Laye...

Page 127: ...ure Digital SDHC Secure Digital High Capacity SDRAM synchronous dynamic random access memory SLI Scalable Link Interface SSD Solid state drive TFT thin film transistor USB Universal Serial Bus UXGA ultra extended graphics array VGA video graphics array WAN wide area network WSXGA wide super extended graphics array WSXGA wide super extended graphics array plus WUXGA Wide Ultra Extended Graphics Arr...

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