TROUBLESHOOTING
The Remote Control Doesn't Work
Check the remote control after each step to see if it is working. If you need model-specific
information to complete any step, check your manual.
Manuals are posted on your model support
1.
Make sure the device has the latest system software update installed (if applicable).
Downloads are posted on your model support page.
2.
Make sure none of the buttons are jammed.
3.
Reset the remote control.
1.
Remove the batteries from the battery compartment for at least one minute.
2.
Press each button on the remote control twice.
3.
Use a soft cloth to clean the battery terminals inside the battery compartment.
4.
Install new batteries, making sure that they are aligned with the positive (
+
) and
negative (
-
) marks inside the battery compartment.
Low or weak batteries can affect the remote control operation.
4.
Verify that your
remote control sends an infrared (IR) signal
o
For Android TVs, the front light sensor will blink when the TV receives the IR
signal.
5.
Make sure you use the remote control 3 - 10 feet away from the unit, and that you point it
at the remote sensor on the device.
o
Using the remote control too close, too far away, or at various angles may prevent
the IR signal from reaching the device.
o
The IR sensor can be located on the bottom middle, or right side of a TV screen.
o
If your device has an IR mark, the IR sensor is next to it.
6.
Remove any objects that may block the IR signal between your remote control and your
device.
o
Glass doors or enclosures can affect the signal from the remote. Open glass doors
to see if that makes a difference.
o
Move indoor plants and devices that may cause interference.
o
Make sure the IR sensor on the device isn't exposed to direct sunlight or bright
lights
Turn off any halogen or fluroscent lights in the room to see if they
are causing interference.
7.
Make sure the device you want to control is plugged in and working.
o
Press the
Power
button on the device (not the button on the remote) to turn it on.
8.
Perform a power reset on the device that your remote is supposed to control.
o
Most devices can be reset when you unplug the power cord for one minute.
