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Harbortouch Hospitality

iPP320 Quick Reference Guide

HT3307_07122018

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Summary of Contents for Harbortouch iPP320

Page 1: ...Harbortouch Hospitality iPP320 Quick Reference Guide HT3307_07122018 ...

Page 2: ... Transactions Credit Card Transaction with Tip Credit Card Lookup Credit Card Refund Single Ticket with Multiple Credit Card Payments Voiding a Credit Card Payment Manual Entry Credit Card Sale Credit Card Pre Authorization PreAuth TABLE OF CONTENTS ...

Page 3: ...at least one item to the ticket then press Pay On the payment screen select the Credit payment type along the bottom A pop up box will display on the screen stating Continue on PIN Device You will then ﬁnish the payment process using the iPP320 PIN Pad Technical Support Call 877 275 0026 or email POSsupport harbortouch com 1 ...

Page 4: ...pe or tap the credit card If EMV the card must be left in the PIN pad until prompted A message will appear to inform the customer if their transaction was Approved or Declined Technical Support Call 877 275 0026 or email POSsupport harbortouch com 2 3 ...

Page 5: ...en with TIP shown in red Select the ticket to open it Once the ticket is open select Pay at the bottom of the Order Entry screen Use the number pad on the right to enter the tip amount and select Enter Tip on the left side of the screen Once satisﬁed press Finalize in the bottom left corner Technical Support Call 877 275 0026 or email POSsupport harbortouch com ...

Page 6: ...reen Then press Report to open the Reporting screen CREDIT CARD LOOKUP Under the Flex Reports option you will have the option to review three different credit card reports Credit Batch Detail Credit Detail All Credit Detail Unsettled These credit reports can also be reviewed through the Lighthouse Toolbar if installed Technical Support Call 877 275 0026 or email POSsupport harbortouch com 4 ...

Page 7: ...l appear with a warning that a refund made using this button will not have a ticket associated with it press YES to continue In the Refund pop up enter the Amount to refund using the number pad that appears Swipe the card through the PIN pad to refund the amount back onto the card EMV refunds are NOT available Technical Support Call 877 275 0026 or email POSsupport harbortouch com 5 ...

Page 8: ...ess Pay in the lower left corner of the screen On the Payment Screen enter the payment to be added on the ﬁrst credit card using the number pad and select Credit at the bottom of the screen Repeat this process and complete the payment with another credit card or alternate payment type Each time you process a new card the Tendered box will populate with the total amount paid so far Technical Suppor...

Page 9: ... the right side of the screen Select the desired transaction and press Reopen in the lower left corner to be taken back to the Order Entry screen Press Pay to process the void Select Void and then Yes on the veriﬁcation pop up then select Exit to return to the ticket screen Once there select Void Ticket to complete voiding of the ticket Technical Support Call 877 275 0026 or email POSsupport harbo...

Page 10: ...ing items to the ticket then press Pay On the payment screen select Credit at the bottom of the screen The iPP320 PIN Pad will display a message asking the customer to Insert Swipe or Tab their card Instead select F1 on the PIN Pad to manually enter the card number Enter the card number and then press the Green button to continue Technical Support Call 877 275 0026 or email POSsupport harbortouch ...

Page 11: ... to inform the customer if their transaction was Approved or Declined Enter the Expiration Month and Year and then press the Green button to continue Technical Support Call 877 275 0026 or email POSsupport harbortouch com 9 ...

Page 12: ... item to an open ticket from the Order Entry screen and press Pay Press Start a Bar Tab in the lower left corner of the Payment screen and press Yes when prompted to conﬁrm When ready you will be prompted to continue on the PIN Pad The iPP320 PIN Pad will display a message asking the customer to Insert Swipe or Tab their card Technical Support Call 877 275 0026 or email POSsupport harbortouch com ...

Page 13: ... the transaction You will receive a dialog box asking you to conﬁrm whether or not you want to complete this transaction and select Yes to adjust the pre authorized amount to the new ticket total Adjust the card for tip and ﬁnalize as normal to complete the transaction Technical Support Call 877 275 0026 or email POSsupport harbortouch com 11 ...

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