10 Cup
Rice Cooker / Steamer
OWNER’S MANUAL
RHRC100AGCAN
LIMITED ONE YEAR WARRANTY
Warranty:
This Russell Hobbs® product is warranted by Maxim-Toastmaster to be free from defects in
materials or workmanship for a period of (1) year from the original purchase date. This product warranty
covers only the original consumer purchaser of the product.
Warranty Coverage:
This warranty is void if the product has been damaged by accident in shipment,
unreasonable use, misuse, neglect, improper service, commercial use, repairs by unauthorized personnel,
normal wear and tear, improper assembly, installation or maintenance abuse or other causes not arising out
of defects in materials or workmanship. This warranty is effective only if the product is purchased and
operated in the USA, and does not extend to any units which have been used in violation of written
instructions furnished with the product or to units which have been altered or modified or to damage to
products or parts thereof which have had the serial number removed, altered, defaced or rendered illegible.
Implied Warranties:
ANY IMPLIED WARRANTIES WHICH THE PURCHASER MAY HAVE ARE LIMITED IN
DURATION TO ONE (1) YEAR FROM THE DATE OF PURCHASE. Some states do not allow limitations on how
long an implied warranty lasts, so the above limitation may not apply to you.
Warranty Performance:
During the above one-year warranty period, a product with a defect will be
either repaired or replaced with a reconditioned comparable model (at our option) when the product is
returned to the Repair Center, or the purchase price refunded. The repaired or replacement product will be
in warranty for the balance of the one-year warranty period and an additional one-month period. No charge
will be made for such repair or replacement.
Service and Repair:
Should the appliance malfunction, you should first call toll-free 1 (800) 233-9054
between the hours of 9:00 am and 5:00 pm Central Standard Time and ask for CONSUMER SERVICE stating
that you are a consumer with a problem. Please refer to model number RHRC100AGCAN when you call.
In-Warranty Service (USA):
For an appliance covered under the warranty period, no charge is made for
service or postage. Call for return authorization (800) 233-9054.
Out-of Warranty Service:
A flat rate charge by model is made for out-of-warranty service. Include
$12.00 (U.S.) for return shipping and handling. We will notify you by mail of the amount of the charge for
service and require you to pay in advance for the repair or replacement.
For Products Purchased in the USA, but Used in Canada:
You may return the product insured,
packaged with sufficient protection, and postage and insurance prepaid to the USA address listed below.
Please note that all customs duty / brokerage fees, if any, must be paid by you and we will require you to pay
the cost of customs duty / brokerage fees to us in advance of our performing any service.
Risk During Shipment:
We cannot assume responsibility for loss or damage during incoming shipment.
For your protection, carefully package the product for shipment and insure it with the carrier. Be sure to
enclose the following items with your appliance: any accessories related to your problem, your full return
address and daytime phone number, a note describing the problem you experienced, a copy of your sales
receipt or other proof of purchase to determine warranty status. C.O.D. shipments cannot be accepted.
To return the appliance,
ship to:
To contact us,
please write to, call, or email:
ATTN: Repair Center
Consumer Relations
Maxim-Toastmaster
P.O. Box 7366
708 South Missouri Street
Columbia, MO 65205-7366
Macon, MO 63552
1-800-233-9054
E-mail: Toastmaster.com
Limitation of Remedies:
No representative or person is authorized to assume for Maxim-Toastmaster
any other liability in connection with the sale of our products. There shall be no claims for defects or failure
of performance or product failure under any theory of tort, contract or commercial law including, but not
limited to negligence, gross negligence, strict liability, breach of warranty and breach of contract. Repair,
replacement or refund shall be the sole remedy of the purchaser under this warranty, and
in no event
shall Maxim-Toastmaster be liable for any incidental or consequential damages, losses or
expenses.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so
the above limitation or exclusion may not apply to you.
Legal Rights:
This warranty gives you specific legal rights, and you may also have other rights which vary
from state to state.
For more information on our products: visit our website: www.Maxim-Toastmaster.com
All rights reserved.
P/N 61608
Made in China
9/04
RH_RHRC100AG_IB_15-9-04 09/15/2004 18:12 Page 1
