Quest Payment Systems Donation Point TAP Getting Started Manual Download | Manualshive

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Getting

Started

Guide

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Summary of Contents for Donation Point TAP

Page 1: ...Getting Started Guide...

Page 2: ...Donation Point Tap processes a set donation amount such as 2 Donors simply tap their card to make a donation Donation Point Tap can be placed on your counter or in store with your charity partners su...

Page 3: ...Donation Point Tap MicroUSB Cable Power Adapter SIM card size micro not always included may be pre installed in Donation Point device 5V 2A SIM items in the box 3...

Page 4: ...and the first green light is flashing No 3G connection Weak 3G connection Good 3G connection 2 3 4 QUESTPS COM AU Donation Unavailable TAP CARD 2 You can display your charity s logo on the device Thi...

Page 5: ...minate and emit a single beep The following notifications will be displayed In a few seconds the transaction will be processed and the device will return to the home screen The device is now ready for...

Page 6: ...to you On the Reporting page click the Transactions button At this point you ll be presented with a summary page of the transactions processed within a given period Use a date range to filter your re...

Page 7: ...twork then move the device to a different location that may present a stronger signal strength Q My device is displaying Please try again what can I do A You may receive this screen for a number of re...

Page 8: ...rdholder s Bank is unable to be contacted to authorize the transaction Ask for an alternative method of payment Unplug the device wait 10 seconds reconnect the cable to try again If the problem persis...

Page 9: ...ory battery must be fully charged before storage and the battery level must be periodically recharged every 6 months to avoid damage to the device or its battery To fully recharge the internal memory...

Page 10: ...period please return the equipment in reasonable working order The equipment must be returned in its original packaging to our Service Centre address below Once received at Quest the equipment will be...

Page 11: ...yment Systems All Rights Reserved Doc v1 Best of luck with your Fundraising Need help with Donation Point Tap Please contact our support team support questps com au 1800 008 595 9am 9pm 7 days a week...

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