Promise Technology FastTrak TX4000 User Manual Download

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AST

RAK

TX4000

SER

ANUAL

Version 1.3

Summary of Contents for FastTrak TX4000

Page 1: ...FASTTRAK TX4000 USER MANUAL Version 1 3 ...

Page 2: ...f this or any other Promise Technology product Notice Although Promise Technology has attempted to ensure the accuracy of the content of this manual it is possible that this document may contain technical inaccuracies typographical or other errors Promise Technology assumes no liability for any error in this publication and for damages whether direct indirect incidental consequential or otherwise ...

Page 3: ... Spare Drive 19 Creating Multiple Disk Arrays 19 Viewing Drive Assignments 20 Manually Creating an Array 21 Selecting Array Type 22 Selecting Stripe Block 22 Gigabyte Boundary 23 Assigning Drive s to Array 23 Creating a Mirrored Array Using New Drives 24 Adding Fault Tolerance to an Existing Drive 25 Making a FastTrak TX4000 Disk Array Bootable 27 Creating a Hot Spare Drive for Mirrored Arrays 28 ...

Page 4: ...t FastTrak TX4000 47 About Adapter BIOS 47 FastBuild Auto Menu Setup 47 Reserved Sector 47 Disk Array Terms 48 Disk Array Description 48 Disk Array Member 48 Disk Array Types 48 About RAID Levels 49 Striping RAID 0 49 Mirroring RAID 1 50 Striping Mirror RAID 0 1 51 About Dual Data Redundancy 52 Chapter 6 Troubleshooting Tips 53 Motherboard Issues 53 System CMOS Issues 54 Drive Related Errors 55 Op...

Page 5: ...r Ultra ATA 66 drives The FastTrak TX4000 offer some major performance differences as described below The FastTrak TX4000 supports motherboards that offer a 66MHz PCI bus versus the traditional 33MHz bus and the capability of transferring data across the PCI bus at speeds up to 266MB per second versus the previous 133MB per second As Ultra ATA 133 drive performance continues to improve the use of ...

Page 6: ...sed with optional Promise SuperSwap series hot swap chassis the FastTrak TX4000 allows replacing a failed drive without shutting down the PC operation under RAID 1 mirroring FastTrak TX4000 s bootable BIOS supports individual drives larger than 137 GB With FAT32 and NTFS partitioning the array can be addressed as one large single volume Promise Array Management Utility PAM Professional RAID array ...

Page 7: ...her and each drive uses a separate data channel PCI Plug n Play PCI Interrupt sharing and coexists with motherboard IDE controllers Easy to install support four ATA drives on the FastTrak TX4000 while still supporting 4 devices on motherboard ATA controller Supports concurrent IDE channel operation Drive workload is distributed in parallel between members of the array Supports IDE bus master opera...

Page 8: ...tibility to coexist with motherboards that have integrated IDE controllers Improves system performance of new and existing installations including motherboards with Intel chipsets Compatible with Ultra ATA 133 Ultra ATA 100 Ultra ATA 66 drives supporting multi word DMA Works with newest and current IDE drive specifications Promise engineers experienced with IDE devices perform verification testing...

Page 9: ...k TX4000 User Manual If ANY of the contents are missing or appear to be damaged please contact your dealer or distributor immediately Warning Before installing the adapter into an existing system backup any important or useful data Failure to follow this accepted PC practice could result in data loss Warning The FastTrak TX4000 Controller card like other parts of your system is subject to damage b...

Page 10: ...de slot cover of an available 32 bit PCI slot on the motherboard 3 Install the FastTrak TX4000 Controller card into the open slot see Figure 1 below Secure the bracket to the system s frame 4 Attach your system case s 2 or 4 pin LED cable to the LED connector on the FastTrak TX4000 Controller card see Figures 2 and 3 below Make sure that pin 1 on the connector is aligned with pin 1 of the cable 5 ...

Page 11: ...ter as a single drive 1 Promise recommends using identical drives as part of a FastTrak TX4000 array If striping for performance use up to four new drives If mirroring for protection you can use two new drives OR use an existing drive and a new drive the new drive must be the same size or larger than the existing drive 2 Set the jumpers on all drives to Master Cable Select in Master position or Si...

Page 12: ...0 wire 40 pin cables Notes The FastTrak TX4000 Controller card is a PCI Plug n Play PnP device No changes are necessary in the Motherboard CMOS Setup for resources or drive types in most applications If you wish to boot from a FastTrak TX4000 drive array AND continue to use hard drives attached to your motherboard s IDE controller refer to your motherboard manual for the specific BIOS settings to ...

Page 13: ...drive backup any necessary data Failure to follow this accepted PC practice could result in data loss Boot your system If this is the first time you have booted with the FastTrak TX4000 card and drives installed the Promise onboard BIOS will display the following screen FastTrak TXx000 tm BIOS Version 1 xx Build xxxx c 2002 2005 Promise Technology Inc All Rights Reserved No array defined Press Ctr...

Page 14: ...uild Configuration Utility on page 15 Creating an Array for Performance FastTrak TX4000 allows users to create striped or mirrored arrays with 1 2 3 or 4 drives To create an array for best performance follow these steps 1 Using the Spacebar choose Performance under the Optimize Array for section 2 Select how you will use your PC most under the Typical Application usage section The choices are A V ...

Page 15: ...ese steps 1 Using the Spacebar choose Security under the Optimize Array for section 2 Press Ctrl Y to Save your selection 3 The window below will appear Do you want the disk image to be duplicated to another Yes No Y Create and Duplicate N Create Only 4 Press N for the Create Only option 5 A window will appear almost immediately confirming that your Security array has been created Press any key to...

Page 16: ...rent bootable drive using the Windows NT 4 x 2000 XP Server 2003 ME or 98 operating system as part of a bootable Mirrored RAID 1 array on your FastTrak TX4000 do NOT connect the hard drive to the FastTrak TX4000 controller yet You MUST install the Windows NT 4 x 2000 XP Server 2003 ME or 98 driver software first see Chapter 4 to this drive while it is still attached to your existing hard drive con...

Page 17: ...o be copied 5 Press Ctrl Y to Save selection and start duplication The following progress screen will appear Start to duplicate the image Do you want to continue Yes No Y Continue N Abort 6 Select Y to continue If you choose N you will be returned to step 1 7 Once complete the following screen will appear confirming that your Security array has been created Press any key to reboot the system Array...

Page 18: ...FastTrak TX4000 User Manual 14 ...

Page 19: ...howing the card s BIOS version and status of the array FastTrak TXx000 tm BIOS Version 1 xx Build xxxx c 2002 2005 Promise Technology Inc All Rights Reserved ID MODE SIZE TRACK MAPPING STATUS 1 2 0 Stripe 16126M 611 128 32 Functional Press Ctrl F to enter FastBuild tm Utility The array status consists of three possible conditions Functional Critical Offline Functional The array is operational Crit...

Page 20: ...a new array automatically follow the steps under Creating Arrays Automatically on page 17 Promise recommends this option for most users To manually create an array or define an array as bootable follow the steps under Manually Creating an Array on page 21 You will also need to manually create an array if you wish to modify block size To make an existing array bootable see page 27 To view drives as...

Page 21: ...ing After making all selections press Ctrl Y to Save the selections FastBuild will automatically build the array FastBuild tm Utility 1 xx c 2002 2005 Promise Technology Inc Auto Setup Options Menu Optimize Array for Performance Typical Application usage A V Editing Auto Setup Configuration Mode Stripe Spare Drive Count 1 Drives used in Array 2 Array Disk Capacity size in MB 16126 Keys Available U...

Page 22: ...acity of the smallest drive in the disk array Note Under the Security setting FastTrak TX4000 permits two drives to be used for a single Mirrored array or four drives to be used for a Mirrored Striped array in Auto Setup Security and Performance RAID 0 1 Striping Mirroring creates an array with striping for high performance plus mirroring for fault tolerance and data security The storage capacity ...

Page 23: ...t the need to restart the system At a later time the failed drive can be physically removed from the FastTrak TX4000 card and an extra drive added in its place to function as the spare drive Important The hot spare drive must have a capacity that is equal to or larger than the smallest array member Creating Multiple Disk Arrays If you plan to create multiple arrays 1 Attach only the drives necessa...

Page 24: ...d array provided the free drive s capacity is equal to or larger than the smallest array member Unassigned drives are not accessible by the OS The menu also displays the data transfer mode that relates to speed used by each drive U5 refers to 100MB sec transfers U4 refers to 66MB sec transfers etc FastBuild tm Utility 1 xx c 2002 2005 Promise Technology Inc View Drive Assignments Channel Drive ID ...

Page 25: ...nce depending on the drive type At a later time you can add a second drive to the array and recreate the array to support RAID 1 mirroring Note For most installations Promise recommends the 1 Auto Setup for easy disk array creation FastBuild tm Utility 1 xx c 2002 2005 Promise Technology Inc Define Array Menu Array No RAID Mode Total Drv Capacity MB Status Array 1 Stripe 2 16126 Functional Array 2...

Page 26: ...e ID Drive Model Capacity MB Assignment 1 1 QUANTUMCR8 4A 8063 Y 2 2 QUANTUMCR8 4A 8063 N 3 3 QUANTUMCR8 4A 8063 Y 4 Keys Available Up Down ESC Exit Space Select Ctrl Y Save Selecting Stripe Block For RAID 0 and RAID 0 1 arrays you may manually select the stripe block size Press the Spacebar to scroll through choices progressing as follows 16 32 64 128 256 MB The size selected affects how FastTrak...

Page 27: ...0 5 GB and the replacement drive can be 80 3 since both are rounded down to 80GB This permits the smaller drive to be used Please note that users will lose a small amount of available storage capacity from both drives in order to arrive at a common drive size Note Gigabyte Boundary is automatically disabled when creating a mirrored array RAID 1 from an existing drive versus using two brand new dri...

Page 28: ... here 1 Assign new drives to a Mirroring array 2 Save the information by pressing Ctrl Y the window below will appear Do you want the disk image to be duplicated to another Yes No Y Create and Duplicate N Create Only 3 Press N for the Create Only option A window will appear almost immediately confirming that your Security array has been created 4 Press any key to reboot the system Array has been c...

Page 29: ...le Mirrored RAID 1 array on your FastTrak TX4000 You MUST install the driver software while the bootable drive is still attached to your existing hard drive controller See Chapter 4 1 Assign the drives to a Mirroring array 2 Press Ctrl Y to Save your selection The window below will appear Do you want the disk image to be duplicated to another Yes No Y Create and Duplicate N Create Only Note Gigaby...

Page 30: ...choose the correct drive 5 Press Ctrl Y to Save selection and start duplication The following confirmation screen will appear Start to duplicate the image Do you want to continue Yes No Y Continue N Abort 6 Select Y to continue If you choose N you will be returned to step 1 7 Once you select Y the following progress screen will appear The process will take a few minutes Please Wait While Duplicati...

Page 31: ...ow may use the menu to select which previously defined array will be used as the bootable array FastBuild tm Utility 1 xx c 2002 2005 Promise Technology Inc Define Array Menu Array No RAID Mode Total Drv Capacity MB Status Array 1 Stripe 2 13044 Functional Note Bootable Array Up Down ESC Exit Enter Select Space Change Boot Drive 1 Highlight the array that you want to boot from using the Up Down ke...

Page 32: ... recognized in this order 1 The array set to bootable in the FastBuild Setup 2 The Array number i e Array 0 Array 1 This would be involved in determining which drive letters will be assigned to each disk array How FastTrak TX4000 Saves Array Information All disk array data is saved into the reserved sector on each array member Promise suggests that users record their disk array information for fut...

Page 33: ...result in its data loss Make sure to record all array information including the array type the disk members and stripe block size in case you wish to undo a deletion FastBuild tm Utility 1 xx c 2002 2005 Promise Technology Inc Delete Array Menu Array No RAID Mode Total Drv Capacity MB Status Array 1 Stripe 2 16126 Functional Array 2 Mirror 2 8063 Functional Array 3 Array 4 Keys Available Up Down E...

Page 34: ...Boundary OFF Drive Assignments Channel Drive ID Drive Model Capacity MB Assignment 1 1 QUANTUMCR8 4A 8063 Y 3 3 QUANTUMCR8 4A 8063 Y 3 Press Ctrl Y to confirm Yes to the following warning message and continue array deletion Are you sure you want to delete this array Press Ctrl Y to Delete others to Abort 4 After deleting the array create a new array using Auto Setup or the Define Array menu from t...

Page 35: ... FastBuild Main Menu 3 Select submenu Define Array 3 4 Select the failed array and identify the Channel and ID of the failed drive 5 Power off and physically remove the failed drive 6 Replace the drive with an identical model 7 Reboot the system and enter the FastBuild Main Menu 8 Select the Rebuild Array 5 option The following screen will appear FastBuild tm Utility 1 xx c 2002 2005 Promise Techn...

Page 36: ... Capacity MB 1 1 QUANTUMCR8 4A 8063 Keys Available Up Down ESC Exit Enter Select 11 Under Select Drive for Rebuild highlight the replacement drive 12 Press Enter and confirm that the data will be copied on to the selected drive All data on the replacement drive will be written over with mirrored information from the array drive A progress bar will appear as below Please Wait While Duplicating The ...

Page 37: ...river software first onto this drive while it is still attached to your existing hard drive controller Procedure Page Number New Windows Server 2003 Installation 34 Existing Windows Server 2003 Installation 35 Confirming Windows Server 2003 Driver Installation 35 New Windows XP Installation 36 Existing Windows XP Installation 37 Confirming Windows XP Driver Installation 37 New Windows 2000 Install...

Page 38: ...e into drive A and press Enter 4 Choose Win NET 2003 Promise FastTrak TX4000 S150 TX Series tm Controller from the list that appears on screen and then press the Enter 5 Press S to use the driver on the floppy disk and then press Enter to continue with installation 6 The Windows Server 2003 Setup screen will appear again saying Setup will load support for the following mass storage devices The lis...

Page 39: ...roller from the list that appears on screen and then press the Enter key 4 If using a driver that has not been digitally signed by Microsoft you will be asked if you want to continue the installation Click Continue anyway 5 When the New Hardware Wizard has finished installing the FastTrak TX4000 software click Finish Confirming Windows Server 2003 Driver Installation 1 Right click on the My Comput...

Page 40: ...e s 3 Insert the FastTrak TX4000 driver diskette into drive A and press Enter 4 Choose WinXP Promise FastTrak TX4000 Controller from the list that appears on screen and then press the Enter 5 Press Enter to continue with installation 6 The Windows XP Setup screen will appear again saying Setup will load support for the following mass storage devices The list will include WinXP Promise FastTrak TX4...

Page 41: ...t that appears on screen and then press the Enter key 4 If using a driver that has not been digitally signed by Microsoft you will be asked if you want to continue the installation Click Continue anyway 5 When the New Hardware Wizard has finished installing the FastTrak TX4000 software click Finish 6 Reboot your system Confirming Windows XP Driver Installation 1 From Windows XP open the Control Pa...

Page 42: ... specify an Additional Device s 3 Insert the FastTrak TX4000 driver diskette into drive A and press Enter 4 Choose Win2000 Promise FastTrak TX4000 Controller from the list that appears on screen then press Enter 5 The Windows 2000 Setup screen will appear again saying Setup will load support for the following mass storage devices The list will include Win2000 Promise FastTrak TX4000 Controller NOT...

Page 43: ... Next 5 When the Windows 2000 supported SCSI adapter drivers list appears click Have disk 6 Insert the FastTrak TX4000 driver diskette in drive A 7 Type A Win2000 in the text box Click OK 8 Choose Win2000 Promise FastTrak TX4000 Controller from the list that appears on screen then click Next 9 Click Yes to confirm continue the installation and copy the driver to system 10 Remove the diskette and c...

Page 44: ...rchical display under Other Devices is a listing for PCI RAID Controller Click it then click the Properties button 8 In the Properties window choose the Driver tab then choose Update Driver and click Next 9 Choose Search for a better driver than the one your device is using now recommended then click Next 10 Choose Specify Location then type A WIN98 ME in the text box 11 Insert the FastTrak TX4000...

Page 45: ...ated choices choose Specify a location 5 Insert the FastTrak TX4000 driver diskette in drive A 6 Type A WIN98 ME in the text box that appears 7 Click Next A message informing you that Windows ME has found Win98 ME Promise FastTrak TX4000 Controller should appear 8 Click Next then click Finish When asked if you want to restart your computer click Yes Immediately remove the diskette from drive A Con...

Page 46: ...FastTrak TX4000 driver diskette into drive A and press Enter 4 Choose WinNT Promise FastTrak TX4000 Controller from the list that appears on screen then press Enter 5 The Windows NT Setup screen will appear again saying Setup will load support for the following mass storage devices The list will include WinNT Promise FastTrak TX4000 Controller NOTE If there are any additional devices to be install...

Page 47: ...Disk appears insert the FastTrak TX4000 driver diskette in drive A 7 Type A NT4 in the text box window then click OK 8 When the Install Driver dialog box appears select WinNT Promise FastTrak TX4000 Controller then click OK 9 When the Select SCSI Adapter Option dialog box appears click Install 10 After a successful installation the SCSI Adapter Setup box will show that the WinNT Promise FastTrak T...

Page 48: ...ce Manager tab 7 In the hierarchical display under Other Device is a listing for PCI RAID Controller Select it then click the Properties button 8 Choose the Driver tab in the Properties window choose Update Driver then click Next 9 Choose Search for a better driver than the one your device is using now recommended then click Next 10 Choose Specify Location then type A WIN98 ME in the text box 11 I...

Page 49: ...0 driver diskette in drive A 5 Click Next From the generated choices choose Specify a location 6 Type A WIN98 ME in the text box that appears 7 Click Next A message informing you that Windows has found Win98 ME Promise FastTrak TX4000 RAID Controller should appear 8 Click Next then click Finish 9 Click Yes when asked if you want to restart your computer Be sure to eject the diskette from drive A C...

Page 50: ...FastTrak TX4000 User Manual 46 ...

Page 51: ...ect from menu settings FastBuild Auto Menu Setup This setup utility is used to build and manage FastTrak TX4000 disk arrays The utility is menu driven and features the Auto Setup 1 option that uses a simple interactive setup process Once the array is built all the array members store the configuration information in the drive s reserved area See Chapter 3 which provides descriptions of individual ...

Page 52: ...re called members Each member of a specific disk array has coded in its reserved sector configuration information that identifies the drive as a member All disk members in a formed disk array are recognized as a single physical drive to the system Disk Array Types For most installations the FastBuild setup Auto Setup 1 option will configure your system There are three disk array types in two categ...

Page 53: ...ay type is for high performance systems Identical drives are recommended for performance as well as data storage efficiency The disk array data capacity is equal to the number of drive members times the smallest member capacity For example one 100 GB and three 120 GB drives will form a 400 GB 4 x 100 GB disk array Stripe Size A value can be set from 16KB to 256KB sector size The size can directly ...

Page 54: ... choose to continue using their PC however Promise recommends replacing the failed drive as soon as possible Due to redundancy the drive capacity of the array is half the total drive capacity For example two 100 GB drives that have a combined capacity of 200 GB would have 100 GB of usable storage With drives of different capacities there may be unused capacity on the larger drive Using a Spare Dri...

Page 55: ... protecting data with duplication A minimum of four drives are required With a four drive disk array two pairs of drives are striped Each pair mirrors the data on the other pair of striped drives The data capacity is similar to a standard Mirroring array with half of total capacity dedicated for redundancy 2 4 6 8 1 3 5 7 2 4 6 8 1 3 5 7 Disk Drives Data Mirror Data Stripe ...

Page 56: ...follows IDE indicates channels on the FastTrak TX4000 card A B indicates which striped pair the drive belongs to 1 2 indicates which part of stripe data IDE 1 IDE2 IDE3 IDE4 Drive A1 Drive B1 Drive A2 Drive B2 Note that FastTrak TX4000 card does not use Master Slave drive settings Under RAID 0 1 the array maintains data integrity if any A B combination survives Event Failed Drives Array Status Why...

Page 57: ...e in the PCI Configuration and or Plug and Play PnP section of the motherboard BIOS setup There are three common methods that motherboard BIOS s handle assignment of IRQs to PCI slots Specifically assigning an IRQ to a particular slot You can tell the motherboard to use IRQ 10 for PCI slot 1 IRQ 11 for PCI slot 2 etc Listing which IRQs are available to be assigned to the PCI slots This BIOS has an...

Page 58: ... the errors System CMOS Issues Set Motherboard CMOS Boot sequence to boot to FastTrak TX4000 On some Motherboard BIOS it is necessary to set the Boot sequence to SCSI A C since the Promise card is identified as a SCSI card Motherboard CMOS displays C or D drive failure during startup See the Drive Related Errors section Using an Onboard IDE Card with FastTrak TX4000 If an onboard IDE controller is...

Page 59: ...ment PAM utility as detailed in the PAM User Manual Drive cannot be formed into an array Drives must support Ultra DMA or Multi word DMA and be free of media defects to be added into an array Promise recommends using new identical drives for each array Re secure data and power cabling while checking for proper alignment Typically Pin 1 of the drive is closest to the power connector System CMOS dis...

Page 60: ...it as bootable The system will now recognize this array as the first array seen The system will then use this bootable array as the fixed boot C drive The Reserve Sector of one of the drives has become corrupt or bad Removing the Reserve Sector will remedy any issue related directly to a Bad Reserve Sector Warning Before removing the Reserve Sector of the drive s backup any existing data Removal o...

Page 61: ...e action For striped arrays repeat this process for each member of the particular array that is having a problem When you are finished press the Esc key twice to reboot For mirrored arrays hit the Esc key twice to reboot 8 After rebooting use FastBuild to re create the array For striped arrays use FDISK and FORMAT after setting up the array For mirrored arrays rebuild the mirrored array Array Cons...

Page 62: ...ive For Windows 98 and ME you can perform the DOS Command SYS C from a bootable floppy or CD ROM to restore the operating system boot record and transfer the system files to the boot drive If this does not work the Windows registry may have become corrupted during the boot process and must be restored See the Windows documentation to perform this procedure Promise Windows driver does not appear in...

Page 63: ...erver 2003 The F6 key was not pressed at the appropriate time Reboot the system and press the F6 key when the message Setup is inspecting your computer s hardware configuration appears in Windows NT4 or the message Press F6 if you need to install third party SCSI or RAID driver appears in Windows 2000 XP and Server 2003 ...

Page 64: ...e setting governs how much time is allocated to service each PCI slot Promise recommends a value of 64 An optimal value will vary from system to system Optimize Array for Performance The Promise FastBuild BIOS Utility autosetup menu allows optimizing the array for A V Editing The default Performance setting Striping selects a Stripe Block size of 64 This larger block size is recommended for the da...

Page 65: ...rak TX4000 occupies on the PCI bus and frees that time for use by other PCI devices and will eliminate the glitch dropout effect on playback 1 In PAM click on the Controller icon in Tree View to display its Options in Information View 2 At the bottom of the window is the PCI bus utilization slider 3 Move the slider to the left for Less then click the Commit button Once a PCI bus setting has been s...

Page 66: ...FastTrak TX4000 User Manual 62 ...

Page 67: ...ot support ATAPI devices Q Will the FastTrak TX4000 work with 66MHz PCI bus speed A Yes the FastTrak TX4000 is designed to accommodate the newer PCI bus speed and is backward compatible with 33MHz speeds Q How can I change the resources that the FastTrak TX4000 uses A The FastTrak TX4000 is fully PnP This means all the resources that it uses are given to it by the PnP BIOS on the motherboard The F...

Page 68: ...ll write data at the rate of the slowest HDD in the array The FastTrak TX4000 array will read data at twice the rate of the slowest HDD in the array RAID 0 1 Mirror For capacity and fault tolerance The FastTrak TX4000 array will be equal to one half the number of drives times the capacity of the smallest HDD in the array Larger HDDs will be truncated and that space will be unusable For sustained d...

Page 69: ...ve For this reason do NOT low level format the drives attached to the FastTrak TX4000 controller Q Do I have to install disk management software on my array in order to access the full storage capacity of drives A No Disk management software will only complicate things The array should be fully addressable by your OS as it is Remember that some operating systems have varying limits on the sizes of...

Page 70: ...iple SCSI add in controllers in the system then the boot sequence among them will be determined exclusively by their PCI slot priority PCI slot 1 will be first slot 2 second etc Put the FastTrak TX4000 controller in the PCI slot where it will be accessed ahead of other SCSI controllers if you want to boot from the array Q How can I change the boot sequence between a PCI SCSI card and the FastTrak ...

Page 71: ... numbers A description of the problem situation System configuration information including motherboard and CPU type hard drive model s IDE ATAPI drives devices and other controllers Technical Support Services Promise Online TM Web Site http www promise com tech documents drivers utilities etc USA Tech Support Center E mail Support support promise com Fax Technical Support 408 228 6401 Attention Te...

Page 72: ...nical Support 886 3 578 2390 Attention Technical Support Phone Technical Support 886 3 578 2395 Ext 8870 9 00 6 00pm Taiwan Time If you wish to write us for support Promise Technology Inc Attn Technical Support 2F No 30 Industry E Rd IX Science based Industrial Park Hsinchu Taiwan R O C China Office E mail Support support china promise com Fax Technical Support 86 0 10 687 23940 Attention Technica...

Page 73: ...isaster or maintenance by anyone other than a Promise or a Promise authorized service center Disclaimer of other warranties This warranty covers only parts and labor and excludes coverage on software items as expressly set above Except as expressly set forth above Promise disclaims any warranties expressed or implied by statute or otherwise regarding the product including without limitation any wa...

Page 74: ...emedy and regardless of whether Promise has been advised of the possibility of such damages Promise is not an insurer If you desire insurance against such damage you must obtain insurance from another party Some states do not allow the exclusion or limitation of incidental or consequential damages for consumer products so the above limitation may not apply to you This warranty gives specific legal...

Page 75: ...her Countries Return the product to your dealer or retailer Contact them for instructions before shipping the product You must follow the packaging guidelines for returning products Use the original shipping carton and packaging or similar packaging if the original is not available Include a summary of the product s problem s Write an attention line on the box with the RMA number Include a copy of...

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