Partner E5-1-K Service Manual Download

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POS Terminal

E5-1-K

Service Manual

Summary of Contents for E5-1-K

Page 1: ...POS Terminal E5 1 K Service Manual...

Page 2: ...of this device in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his her own expense FCC WARNING Changes or modifica...

Page 3: ...t should not be mixed with other commercial waste for disposal WARNING The system uses a 3V CR2032 battery mounted on the mainboard to keep time There is a risk of explosion if the wrong battery type...

Page 4: ...ied personnel should perform repairs Damage due to unauthorized servicing is not covered by the warranty CAUTION Under no circumstances touch the inverter while power is connected to the machine Alway...

Page 5: ...5 Contact Information Partner Tech Corporation 10F No 233 2 Baoqiao Rd Xindian Dist New Taipei City 231 Taiwan http www partner com tw...

Page 6: ...n this manual are the properties of their respective owners and are acknowledged About this manual The service manual provides service information This manual is designed to help train service personn...

Page 7: ...21 About the BIOS Setup Utility 21 Entering the Setup Utility 22 Using BIOS 22 BIOS Navigation Keys 22 Main Screen 23 Advanced Settings 24 Chipset Settings 31 Security Settings 34 Boot Settings 35 Sav...

Page 8: ...0 Chapter 5 Replacing Field Replaceable Units FRUs 51 Hard Disk Drive 52 Panel 53 Panel Back Cover 54 MSR PCBA 56 Power Button 57 USB PCBA 58 Speaker 59 Touch Cable 59 VGA Port 60 VDSL Cable 61 LED Ca...

Page 9: ...to unpack and identifying components on the device Unpacking It is a good idea to save the packaging materials and shipping box in case that machine needs to be returned for service Please un pack an...

Page 10: ...10 Identifying Components This section describes the parts and connectors on the machine Front Right View 15 6 TFT LCD Power indicators...

Page 11: ...11 Rear View VFD Customer Display optional Slot MSR optional Slot...

Page 12: ...12 I O Connectors DC12V In DC12V Out Power button COM2 COM1 HDMI Line Out LAN2 LAN1 VGA USB 3 0 RJ 11 Cash drawer port Optional I O connectors...

Page 13: ...13 Optional I O Connectors 1 Logo 2 COM3 USB 3 0 x2 3 COM4 COM3 4 COM3 LPT 5 Power USB 12V Power USB 24V USB 3 0 x2...

Page 14: ...9 N A 14 Vertical Sync 5 GND 10 GND 15 DDC CLK COM Connector Pin Define Pin Signal Pin Signal 1 5V 12V 5 RxD 2 DCD 6 TxD 3 DTR 7 CTS 4 GND 8 RTS It could be supplied with power with 5V or 12V via Jum...

Page 15: ...JP1 LAN Connector Pin Define 1 8 Pin Signal Pin Signal 1 TXA 5 TXC 2 TXA 6 TXB 3 TXB 7 TXD 4 TXC 8 TXD DC 12V Input Connector Pin Define 1 2 3 4 5 Pin Signal 1 V 2 V 3 GND 4 GND 5 GND 1 5 6 9 COM Conn...

Page 16: ...ND 5 GND 2 24V 6 USB 3 24V 7 USB 4 GND 8 USB Vcc Parallel connector pin define 1 13 14 25 Pin Signal Pin Signal Pin Signal 1 Strob 10 Acknowledge 19 GND 2 Data 0 11 Busy 20 GND 3 Data 1 12 Paper Empty...

Page 17: ...Select Jumper Front USB1 Select Jumper Jumper Setting Function CLR_COMS1 CMOS Clear Jumper 1 2 Default Normal 2 3 Clear COMS JP_BLP1 LVDS1 LVDS2 EDP1 Backlight VDD Pin Jumper 1 2 5V 2 3 Default 12V JP...

Page 18: ...COM3 COM3 Select Jumper 1 2 COM3_Pin9 5V 3 4 Default COM3_Pin9 RI 5 6 COM3_Pin9 12V JC_COM4 COM4 Select Jumper 1 2 COM4_Pin9 5V 3 4 Default COM4_Pin9 RI 5 6 COM4_Pin9 12V JC_USBF1 Front USB1 VDD Selec...

Page 19: ...nector to SATA HDD connector to HDD power connector to speaker connector to touch panel connector to power button connector to LVDS cable connector to VGA port connector to MSR PCBA connector to LED c...

Page 20: ...20 SATA Connector Pin Define 7 1 Pin Signal Pin Signal 1 GND 5 SATA_RX 2 SATA_TX 6 SATA_RX 3 SATA_TX 7 GND 4 GND...

Page 21: ...u to configure the following items Hard drives diskette drives and peripherals Video display type and display options Password protection from unauthorized use Power management features This Setup Uti...

Page 22: ...ption is highlighted execute the option by pressing Enter Some options lead to pop up dialog boxes that prompt you to verify that you wish to execute that option Other options lead to dialog boxes tha...

Page 23: ...stem memory System Time and System Date System Time System Date The System Time and System Date items show the current date and time held by the machine To set the time and date use the Tab key to mov...

Page 24: ...that can utilize the additional hardware capabilities provided by Vanderpool Technology Hyper Threading This feature allows a single processor to execute two or more separate threads concurrently Whe...

Page 25: ...item to define how the system suspends In the default S1 only CPU Stop Clock the suspend mode is equivalent to a software power down If you select S3 only Suspend To RAM the suspend mode is a suspend...

Page 26: ...ton causes a software power down If the item is set to Delay 4 Sec then you have to hold the power button down for four seconds to cause a software power down ME Region Protect When enabled user canno...

Page 27: ...Settings This item allows you to specific IO address and IRQ for the parallel port Device Mode This item allows you to set the data transfer protocol for the parallel port There are four options Stan...

Page 28: ...n disabled IPv4 PXE boot support will not be available Ipv4 HTTP Support This item allows you to enables or disables IPv4 HTTP boot support When disabled IPv4 HTTP boot support will not be available I...

Page 29: ...to enable or disable CSM support Option ROM Messages This item is used to set a display mode Force BIOS or Keep Current for Option ROM Boot option filter This item controls the priority of Legacy and...

Page 30: ...you to set SD device access mode Auto Access SD device in DMA mode if controller support it otherwise in PIO mode DMA Access SD device in DMA mode PIO Access SD device in PIO programmed input output...

Page 31: ...ated to graphics chip for video purposes The aperture is a portion of the memory address range dedicated to graphics memory address space Host cycles that hit the aperture range are forwarded to the g...

Page 32: ...iguration SATA And RST Configuration This sub menu allows you to set up the SATA and RST configuration USB Configuration This sub menu allows you to set up the USB configuration HD Audio Configuration...

Page 33: ...PCIE USB signal LAN1 LAN2 Wake This feature allows you to enable or disable the Wake on LAN function LED S3 Function This feature allows you to enable or disable the LED S3 blinking feature USB Maint...

Page 34: ...ears 3 If you are creating a new password type in the password You can type alphanumeric characters Symbols are ignored The Administrator User Password item differentiates between upper and lower case...

Page 35: ...FF means indefinite waiting Bootup Numlock State This item is used to select the Power on state for Numlock FullScreen Logo This item enables you to show the full screen logo on the bootup screen Cash...

Page 36: ...rn to the menu NOTE If you have made settings that you do not want to save use the Discard and Reset item and press Yes to discard any changes you have made Restore Defaults This option opens a dialog...

Page 37: ...to install the included drivers and software Intel Chipset Driver The Intel Chipset Device Software updates the Windows INF files so that the Intel chipset is correctly configured Follow these instruc...

Page 38: ...38 2 Read the license agreement then click Accept 3 Browse the ReadMe Information then click Install...

Page 39: ...39 4 The Intel Chipset Software Utility files are installed to the system When prompted to restart click Restart Now to restart the system...

Page 40: ...40 LAN Driver Refer to the following to install the LAN driver 1 Click Next to continue 2 Click Install to begin installation...

Page 41: ...41 3 When installation is completed click Finish...

Page 42: ...42 Intel Serial IO Refer to the following to install the Serial IO driver 1 Click Next to continue 2 Read the license agreement check I accept the terms in the License Agreement Click Next to continue...

Page 43: ...43 3 Click Next to continue 4 Click Next to continue...

Page 44: ...44 5 Select Yes I want to restart my computer now Then click Finish to restart the system...

Page 45: ...45 Audio Driver Refer to the following to install the audio driver 1 Click Next to continue 2 Click Next to continue...

Page 46: ...46 3 Select Yes I want to restart my computer now Then click Finish to restart the system...

Page 47: ...in order If you replace an FRU and the symptom remains reinstall the original FRU before going to the next step Do not replace non defective FRUs Cash Drawer Checkout Refer to the following to check...

Page 48: ...Close Low 0 Open Cashdrawer A Status port 05A8 6 High 1 Close Low 0 Open Cashdrawer B Status port 05A8 7 High 1 Close Low 0 Open LCD Symptoms Symptom Corrective Procedure LCD backlight is not working...

Page 49: ...Procedure Power shuts down unexpectedly Cannot turn the system on Reseat the power AC adapter cable Reseat the power AC adapter Replace the mainboard Cannot turn the system off Hold down the power bu...

Page 50: ...mptoms Symptom Corrective Procedure USB ports do not work COM ports do not work Reseat the I O cable Reinstall the drivers Replace the mainboard Boot Symptoms Symptom Corrective Procedure System conti...

Page 51: ...AUTION To prevent scratching the case of the device make sure the worktop surface is clean and flat If you need to put the display facing down be sure to use a foam mat Replacing Parts Take note of th...

Page 52: ...52 Hard Disk Drive 1 Remove one screw 2 Remove the HDD bay cover 3 Pull the HDD out of its bay 4 Remove four screws securing the HDD to its tray...

Page 53: ...ve the screws that secures the base to the panel CAUTION The screen is fragile Placing the monitor face down on a flat soft area prevents scratches defacing or breakage 3 Disconnect power and HDD cabl...

Page 54: ...ck Cover Before proceeding remove the following FRUs Panel 1 Remove the MSR compartment cover 2 Remove the screw that secure the customer display compartment cover 3 Remove the customer display compar...

Page 55: ...55 4 Remove 9 screws from the panel back cover 5 Open the panel back cover and remove SATA cables HDD power cable and Wi Fi antenna cable...

Page 56: ...56 MSR PCBA Before proceeding remove the following FRUs Panel Panel Back Cover 1 Remove two screws that secure the MSR PCBA 2 Disconnect the cable from the mainboard 3 Remove the MSR PCBA...

Page 57: ...Power Button Before proceeding remove the following FRUs Panel Panel Back Cover 1 Remove 2 screws hat secure the power button bracket 2 Disconnect the cable from the mainboard 3 Remove the power butt...

Page 58: ...58 USB PCBA Before proceeding remove the following FRUs Panel Panel Back Cover 1 Remove 2 screws that secure the USB PCBA 2 Disconnect the cable from the mainboard 3 Remove the USB PCBA...

Page 59: ...Remove 2 screws that secure the speaker 2 Disconnect the cable from the mainboard 3 Remove the speaker Touch Cable Before proceeding remove the following FRUs Panel Panel Back Cover 1 Disconnect one e...

Page 60: ...the following FRUs Panel Panel Back Cover 1 Disconnect the VGA port connector 2 Remove the screw that secures the VGA port grounding wire on the motherboard 3 Remove the 2 hex screws on either side o...

Page 61: ...ollowing FRUs Panel Panel Back Cover 1 Disconnect the VDSL cable 2 Remove the screw that secures the VDSL grounding wire on the motherboard LED Cable Before proceeding remove the following FRUs Panel...

Page 62: ...ble connectors from the mainboard 2 Remove all screws from the mainboard 3 Remove the mainboard Optianl I O Shield 1 Remove the 2 screws that secure the Optional I O Shiled on the I O Shield 2 Remove...

Page 63: ...63...

Page 64: ...2 5 SATA Storage x 2 SATA III 6 0 Gb s HDD Standard 500 GB SSD Standard 64 GB 128 GB 256 GB External I O Interface 2 Serial ports RS232 RJ45 RI 5V 12V selection by BIOS COM1 COM2 2 LAN IEEE 802 3 10 1...

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