NETGEAR Arlo User Manual Download

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June 2016

NETGEAR, Inc.

350 East Plumeria Drive
San Jose, CA 95134, USA

202-11380-07

Arlo Wire-Free

HD Security Camera System

User Manual

Summary of Contents for Arlo

Page 1: ...June 2016 NETGEAR Inc 350 East Plumeria Drive San Jose CA 95134 USA 202 11380 07 Arlo Wire Free HD Security Camera System User Manual ...

Page 2: ... of NETGEAR Inc Any non NETGEAR trademarks are used for reference purposes only Compliance For the current EU Declaration of Conformity visit http support netgear com app answers detail a_id 11621 For regulatory compliance information visit http www netgear com about regulatory See the regulatory compliance document before connecting the power supply ...

Page 3: ... Cameras 13 Position Mode 15 Add a Camera From Another Arlo Account 16 Use Arlo With IFTTT 16 2 View Your Content 17 View the Cameras Page 17 View Camera Feeds 17 Record Clips From Live Video 18 Take a Snapshot From Live Video 19 Control the Camera Feed Image 19 Cloud Recording 21 View Recordings and Snapshots 21 3 Personalize Your System 25 Name Your Cameras 25 Profile Settings 25 Grant Access to...

Page 4: ...work 43 View Device Information 43 Restart the Camera 44 Remove a Camera From Your Account 44 Turn the Arlo Camera On and Off 45 6 Manage Your Subscription Plan 46 Subscription Plans 46 Renew Your Service Plan 46 Select a Premier or Elite Subscription Plan 46 7 FAQs and Troubleshooting 48 Battery FAQs 48 Manage Bandwidth for Streaming 49 Can t See Video Streams in a Browser 49 Not Receiving Push N...

Page 5: ...5 8 Battery Warnings and Safety 56 Counterfeit and Inferior Quality Battery Warning 56 Rechargeable Battery Warning 56 Safe Battery Handling and Usage 57 ...

Page 6: ...ync your cameras to the base station Position your cameras Install Your Base Station The base station connects to your home network and allows you to view your camera streams from anywhere To install your base station 1 Connect the base station to your router using an Ethernet cable 2 Connect the AC adapter to the base station 3 Plug the AC adapter into an electrical outlet ...

Page 7: ... OR CAMERAS Off The base station is powered off Green The base station is connected to the Internet Blinking green The base station is sending data over the Internet Amber The base station is connected to the router but did not get an Internet connection Off The base station is not connected to your router Green Cameras are connected to the base station Blinking green The base station is attemptin...

Page 8: ...up an Arlo account 1 Tap the Arlo icon on your mobile device If you are using a computer enter arlo netgear com in the address bar of a browser If you are using a mobile device that supports Touch ID you are prompted to enable Touch ID or skip 2 To use Touch ID tap Enable Touch ID If you tap Skip you can turn on the Arlo app fingerprint ID login later See Turn the Arlo App Fingerprint ID Login On ...

Page 9: ...as Insert Batteries Into Your Cameras We recommend that you use the batteries supplied by NETGEAR or high quality batteries from other established well known manufacturers such as Panasonic Energizer or Duracell with your Arlo Wire Free cameras To insert batteries into your cameras 1 Slide and hold the latch on the bottom of the camera 2 Slide the battery door back and lift it to open the battery ...

Page 10: ...s when you insert them 5 Close the battery door For more information see Safe Battery Handling and Usage on page 57 Your cameras are ready to sync Sync Your Cameras To sync your cameras 1 Bring the camera within one to three feet 30 cm 100 cm of the base station 2 Press and release the Sync button on the side of the base station ...

Page 11: ...o Camera Firmware Updates on page 11 5 Repeat for each camera Arlo Camera Firmware Updates A firmware update might start after you sync a camera to the base station If a firmware update is in progress the LED on the camera flashes alternating blue and amber After this the LED is off for one to two minutes while the camera installs the firmware This update happens automatically Important Do not ope...

Page 12: ...rlo app in Position mode to help aim the camera See Position Mode on page 15 To mount your camera to the wall 1 Fasten the mounting screw into the wall and hang the magnetic mount from the screw 2 If you re mounting the camera to drywall be sure to use the plastic drywall anchors that are provided Note You can also use double sided tape instead of screws ...

Page 13: ...walls and ceilings are between a camera and the base station Note Check the Camera LED on the base station If it s blinking amber the base station detects a low data rate a sign that a camera is too far from the base station Minimum Place your Arlo cameras at least 10 feet from the base station and allow at least 6 feet 2 meters between cameras Follow these guidelines to prevent WiFi signals betwe...

Page 14: ... Ensure that side to side traffic crosses Arlo s field of view Arlo s motion sensor is much more sensitive to side to side movement across its field of view than to movement directly toward or away from the camera The best area for motion detection is 5 feet to 20 feet 1 5 to 6 meters from the camera position For best results position the camera so that the path of expected motion crosses Arlo s f...

Page 15: ... device that supports Touch ID you are prompted to enable Touch ID or skip 2 Click or tap Settings The Settings page displays 3 Under Camera Settings select the camera to position 4 Click or tap Position Mode The camera starts streaming video Note In Position mode the camera streams video as fast as possible without buffering so that you can aim the camera while watching on a smartphone and make n...

Page 16: ...splays 4 Click or tap My Devices A list of cameras displays 5 Click or tap the camera The settings for the camera display 6 Scroll down and click or tap Remove Device The camera is removed from your account 7 Log out of the Arlo app 8 Sync the camera to the base station Use Arlo With IFTTT You can use the Arlo app with IFTTT If This Then That a free cloud based service that connects smart home dev...

Page 17: ...You can view your camera feeds at any time To view camera feeds 1 Tap the Arlo icon on your mobile device If you are using a computer enter arlo netgear com in the address bar of a browser The Cameras page displays The icons above each camera feed depend on the rules in the currenty selected mode Camera name Camera feed Camera icons Select cameras Optional continuous video recording CVR View offer...

Page 18: ...e icons on the menu that displays when you click or tap Live on the image from the camera Icon Description Pause Record video manually Snapshot Brightness Full screen Record Clips From Live Video To record clips from live video 1 Tap the Arlo icon on your mobile device If you are using a computer enter arlo netgear com in the address bar of a browser The Cameras page displays 2 Click or tap Live i...

Page 19: ...layed on the Cameras page You can also zoom invert or rotate the camera feed image Change the Camera Order To change the camera order on the Cameras page 1 Tap the Arlo icon on your mobile device If you are using a computer enter arlo netgear com in the address bar of a browser The Cameras page displays 2 Click or tap Settings The Settings page displays 3 Under System click or tap Camera Order A l...

Page 20: ...ices A list of cameras displays 3 Click or tap the camera The camera settings display 4 Click or tap Video Settings The video settings display 5 Click or tap Zoom 6 Resize and position the image box as necessary 7 Click or tap Zoom Your settings are saved Rotate a Camera Feed You can invert the video feed image To rotate the video display 1 Tap the Arlo icon on your mobile device If you are using ...

Page 21: ...can access your recordings We provide free cloud storage for the life of the cameras We store a rolling 7 days of recordings that are created when the camera detects motion You can pay to store recordings in the cloud for the last 14 days or 30 days You can download recordings and save them to your mobile device or computer for long term storage View Recordings and Snapshots Your camera stores rec...

Page 22: ...n criteria that you select To use the filter to view your library 1 Tap the Arlo icon on your mobile device If you are using a computer enter arlo netgear com in the address bar of a browser The Cameras page displays 2 Click or tap Library 3 Click or tap the Filter icon in the upper left corner of the page The Filter page displays 4 Click or tap the filtering criteria that you want to use 5 To rem...

Page 23: ... in the upper left corner of the page The Filter page displays 4 Click or tap Reset at the bottom of the page Filtering is turned off The Filter icon becomes an outline to show that filtering is not in use Share and Download Clips To share and download clips from the library 1 Tap the Arlo icon on your mobile device If you are using a computer enter arlo netgear com in the address bar of a browser...

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Page 25: ...k or tap Settings The Settings page displays 3 Click or tap My Devices A list of cameras displays 4 Click or tap the camera 5 In the Name field delete the current name and enter a new name that reminds you of the camera s location such as Garage or Front Door Camera names are limited to 32 characters 6 Click or tap Save Your settings are saved Profile Settings When you use New Setup the email addr...

Page 26: ...he top of the page The Profile page displays 5 Type the new entries in the password and name fields 6 Click or tap Done Your settings are saved Turn Auto Login On or Off for a Smartphone When Auto Login is turned on launching the Arlo app on your smartphone automatically logs you in with the email address and password that you used the last time you logged in To turn Auto Login on or off on your s...

Page 27: ...able to them Add a Friend To add a friend to your Arlo Account 1 Tap the Arlo icon on your mobile device If you are using a computer enter arlo netgear com in the address bar of a browser The Cameras page displays 2 Click or tap Settings The Settings page displays 3 Under Account click or tap Grant Access 4 Click or tap Add or the symbol 5 Enter the first name last name and email address of the pe...

Page 28: ...riend and click or tap Edit The Edit page displays 5 Click or tap cameras to select or deselect them 6 Click or tap Allow Access Rights Selecting Allow Access Rights allows this friend to change your account and camera settings 7 Click or tap Done Your settings are saved Delete a Friend To delete a friend s privileges 1 Tap the Arlo icon on your mobile device If you are using a computer enter arlo...

Page 29: ...Personalize Your System 29 4 Select the friend and click or tap Edit The Edit page displays 5 Click or tap Delete Friend 6 Click or tap Yes The friend is deleted ...

Page 30: ...d new modes You might want to create a mode in which some motion sensors and cameras are active but others are not For example when you are sleeping you might want your exterior cameras to be active but your interior cameras to be inactive Note You can create different modes for the same camera but the camera can use only one mode at a time Select a Mode You can turn modes on and off manually or s...

Page 31: ...on displays Change Motion Sensitivity You can easily change the sensitivity level for cameras To change the sensitivity level for a camera 1 Tap the Arlo icon on your mobile device If you are using a computer enter arlo netgear com in the address bar of a browser The Cameras page displays 2 Click or tap Mode A list of cameras displays 3 Click or tap the camera The Mode page displays 4 Click or tap...

Page 32: ...push notifications To change the alert settings for a camera 1 Tap the Arlo icon on your mobile device If you are using a computer enter arlo netgear com in the address bar of a browser The Cameras page displays 2 Click or tap Mode A list of cameras displays 3 Click or tap the camera A list of modes displays 4 Click or tap Edit next to Armed or your custom mode The Edit Rule page displays 5 Under ...

Page 33: ...eofencing you must use your mobile device and you must allow the Arlo app to use your location Configure Your Mobile Device To configure your mobile device for more accurate geofencing 1 Enable GPS or location services so that Arlo can locate your device 2 Enable WiFi Set Up Geofencing for the First Time and Set Up Modes To set up geofencing for the first time and set up modes 1 Tap the Arlo icon ...

Page 34: ...select Armed or Custom Mode while they are away 10 Select a Home mode and tap Next Note When your mobile device is In Zone the Arlo device defeaults to Home mode Most people select Disarmed or Custom Mode while they are home If you have more than one enabled mobile device you might be asked to select an Arlo device to connect it to 11 Optional Tap the preferred mobile device and tap Next 12 Tap Sa...

Page 35: ...ncing enabled mobile devices 5 Tap the mobile devices that you want to enable for geofencing A check mark appears next to the device name when geofencing is enabled Note The device location displays as either In Zone or Out of Zone 6 Optional To disable geofencing tap the mobile device again The check mark disappears when geofencing disabled For more information see Set Up Geofencing on page 38 Ge...

Page 36: ... For more information about managing multiple devices see Geofencing With Multipe Mobile Devices on page 34 Schedule Your Camera Rules You can set a schedule to activate and deactivate cameras automatically Schedules recur weekly For example the schedule for Tuesday is repeated every Tuesday as long as the schedule is turned on Arlo is preconfigured with the following schedule Monday through Frida...

Page 37: ...he Arlo icon on your mobile device If you are using a computer enter arlo netgear com in the address bar of a browser The Cameras page displays 2 Click or tap Mode A list of cameras displays 3 Click or tap the camera A list of available modes displays 4 Click or tap Schedule 5 Click or tap Edit next to Schedule The Schedule page displays 6 Click or tap the schedule The Edit Schedule page displays ...

Page 38: ...f a browser The Cameras page displays 2 Click or tap Mode A list of cameras displays 3 Click or tap the camera 4 Click or tap Add a Mode The New Mode page displays 5 Enter a name for the mode and click or tap Next The Trigger Device page displays 6 Click or tap When motion is detected and then click or tap Next The Motion Settings page displays 7 Enter the detection settings and the detection choi...

Page 39: ... select Record video Take snapshot or Do nothing 10 When prompted specify if you want to be notified with alerts when motion is detected If you are using a computer web browser you can also specify the recording time setting 11 Click or tap Next The Summary page displays 12 Review your settings and click or tap Save Your settings are saved ...

Page 40: ...o icon on your mobile device The Cameras page displays 2 Tap Settings The Settings page displays 3 Tap Profile The Profile page displays 4 Tap Log in with Touch ID Tapping this button turns Log in with Touch ID on and off Change the Time Zone To change the time zone 1 Tap the Arlo icon on your mobile device If you are using a computer enter arlo netgear com in the address bar of a browser The Came...

Page 41: ...ision is enabled the camera automatically turns on infrared IR LEDs to record in low light conditions We recommend that you turn off night vision if the camera is facing reflective surfaces such as windows To turn night vision on and off 1 Tap the Arlo icon on your mobile device If you are using a computer enter arlo netgear com in the address bar of a browser The Cameras page displays 2 Click or ...

Page 42: ...nter arlo netgear com in the address bar of a browser The Cameras page displays 2 Click or tap Settings The Settings page displays 3 Click or tap My Devices A list of cameras displays 4 Click or tap the camera The settings for the camera display 5 If you are using the Arlo app on a mobile device tap Video Settings 6 Scroll to view the power management options 7 Select one of the following power ma...

Page 43: ... cameras displays 4 Click or tap the camera The settings for the camera display 5 Click or tap SSID The Connect Network page displays 6 Enter the WiFi network name and password 7 Click or tap Continue 8 Follow the prompts to connect your base station to the WiFi network View Device Information To view device information 1 Tap the Arlo icon on your mobile device If you are using a computer enter ar...

Page 44: ...computer enter arlo netgear com in the address bar of a browser The Cameras page displays 2 Click or tap Settings The Settings page displays 3 Click or tap My Devices A list of cameras displays 4 Click or tap the camera The settings for the camera display 5 Scroll down and click or tap Restart The camera restarts Remove a Camera From Your Account To remove a camera from your account 1 Tap the Arlo...

Page 45: ...e camera is removed from your account and its settings are deleted Turn the Arlo Camera On and Off To turn the Arlo camera on and off 1 Tap the Arlo icon on your mobile device The Cameras page displays 2 Tap Settings The Settings page displays 3 Click or tap My Devices A list of cameras displays 4 Click or tap the camera The settings for the camera display 5 Tap Camera On Off Tapping this button t...

Page 46: ...en you upgrade from a paid subscription to a higher service level the system calculates any unused portion of the current term and deducts that prorated amount from the total cost of the upgrade Renew Your Service Plan Monthly plans automatically renew each month until you upgrade to an annual plan or cancel effective the next billing cycle Annual plans autorenew by default but can be configured t...

Page 47: ...iption The Subscription Plan page displays 5 To change to a Premier or Elite plan click or tap SELECT 6 Follow the onscreen instructions to change your subscription After your payment is processed your service level information is updated on the Subscription page ...

Page 48: ...hat affect battery life Some of the places that you might place your Arlo camera use more battery power than others Note the following examples Arlo cameras work well in the dark They use infrared sensors to monitor motion in the dark These use more battery power than cameras monitoring motion in a well lit room Arlo cameras work well when they are as far away as 300 feet from the base station Cam...

Page 49: ...setting This setting reduces battery life but provides the highest quality images To balance the battery life and video quality select the Optimized setting To access your Power Management settings log in to your Arlo account select Settings Camera Settings and select a camera Normal usage is defined as four minutes of viewing or recording per day with the Arlo Wire Free camera in the Optimized se...

Page 50: ...ther than 300 feet 90 meters from the base station The range might be less if metal objects or thick walls and ceilings are between a camera and the base station Make sure that your cameras have three or four bars of signal strength in the area where you intend to install them The cameras can work when signal strength is at one or two bars but they might go out of range intermittently due to fluct...

Page 51: ...elect the camera A list of modes displays 4 Tap or click the Edit icon next to Armed The Edit Rule page displays 5 Under Alert make sure that the Push Notification check box is selected 6 If you made changes click or tap Save Your settings are saved Check the Arlo App Settings on an iOS Device Make sure that you allow the Arlo app to receive push notifications The Arlo app push notifications can b...

Page 52: ... a day If you said no on an iOS device uninstall the app wait for a day and then reinstall it and allow notifications If you do not want to wait a day before you reinstall the app you can use the system clock on your device to simulate a day Set the system clock forward a day or more turn your device off and then turn the device back on After you reinstall the app return the system clock to the co...

Page 53: ...cted device not a device that is connected using WiFi you can turn WiFi off on the device to ensure that the device is connecting via the Ethernet cable Make sure that you can browse the Internet from this device by doing the following If you cannot browse the Internet from this device you must restore your router s connection to the Internet If you can browse the Internet from this device continu...

Page 54: ... The Arlo base station cannot connect through most proxy servers Check with your IT team and Internet service provider ISP about ways to bypass any proxy servers Ask your IT team to ensure that ports 443 and 80 are open 8 Perform a factory reset on your base station For more information see Reset the Arlo Base Station to Factory Settings on page 55 If you are still unable to get your base station ...

Page 55: ...n the front of the base station blink amber When the LEDs stop blinking amber your base station reboots The base station is removed from your Arlo account 2 When the Power and Internet LEDs both light solid green tap the Arlo icon on your mobile device and log in to your Arlo account If you are using a computer enter netgear com in the address bar of a browser 3 Click or tap New System Setup 4 Fol...

Page 56: ...or added safety For these reasons NETGEAR recommends that you use the batteries supplied by NETGEAR with your Arlo Wire Free cameras or high quality batteries from other established well known manufacturers such as Panasonic Energizer or Duracell Arlo performance claims are based on the use of batteries that initially ship with Arlo Wire Free cameras Rechargeable Battery Warning Arlo Wire Free cam...

Page 57: ...as Use only the batteries supplied by NETGEAR or high quality batteries from established well known manufacturers such as Panasonic Energizer or Duracell DO NOT use rechargeable batteries DO NOT place loose batteries in a pocket purse or other receptacle containing metal objects DO NOT store batteries with hazardous or combustible material store in a cool dry ventilated area While your Arlo Wire F...

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