NEC Univerge SC8100 Installation Manual Download

Page: 1 / 41

MyCalls Enterprise Installation Manual

Version 1.3

Summary of Contents for Univerge SC8100

Page 1: ...MyCalls Enterprise Installation Manual Version 1 3 ...

Page 2: ...Document History Revision 1 1 Feb 2008 Initial Release Revision 1 2 Jan 2011 Update for Version 3 0 0 0 Revision 1 3 May 2012 Update for MyCalls 3 5 0 0 ...

Page 3: ...io 2 Clustered Installation with a Cluster Server and Node Cluster Clients 14 Scenario 4 A Cluster Server with Node Cluster Clients and Group Cluster Clients 24 Scenario 5 Netlink installation 24 Scenario 6 MyCalls Call Centre and Enterprise Non Netlink 25 Scenario 7 MyCalls Call Recorder and Enterprise 25 Using MyCalls with SQL 2005 26 Installing the MyCalls and the MyCalls Database on a SQL 2005...

Page 4: ...ge of MyCalls the ability to install MyCalls enterprise MyCalls Enterprise works with the SV8100 Aspire XN120 and SL1100 PBX In an Enterprise installation a mixture of these different PBX s can be used Different installation scenarios can be used for larger installation or for specific enterprise functionality The installation scenarios are described further in this manual ...

Page 5: ...rminal Services and Hyper V running on a Windows 2008 server MyCalls clients should be of the same minimum specification as the MyCalls server above You will need local administrator right to the PC to install MyCalls Note 1 MyCalls is installed automatically in the C drive the install will fail if a C drive isn t available The PC Specification for running MyCalls Call Recorder and MyCalls Enterpr...

Page 6: ... enterprise license Once these licenses have been installed on the SV8100 the MyCalls Enterprise Server PC will read the license from the SV8100 then register and install the license The remaining 9 MyCalls Basic licenses should be installed on each of the other SV8100 s that will be monitored This will allow SMDR and P Command out of the other PBX s these licenses should not read from the SV8100 ...

Page 7: ... MyCalls Server Call recording can be used with any of the following scenarios and will always need a local PC to record calls on to Calls can be played back from a central location or client over a network Call recording licenses should be installed on the SV8100 holding the license for the Enterprise The S8100 MyCalls Enterprise software can also work with the Aspire and XN120 PBX If any Aspires...

Page 8: ...C s that are responsible for gathering data from a PBX and then feeding that information back to a cluster server Working in a clustered environment will allow a Cluster Server to report against all PBX s in the enterprise and will allow Node cluster clients to report only against the PBX connected to it Each node cluster client will have the ability to run reports and view real time information f...

Page 9: ...act as Group Cluster Client s A Group Cluster Client can collect from up to 10 SV8100 sw and feed back call information to a cluster server The group cluster client can display real time statistics for all PBX s it is connected to MyCalls clients can be installed within the group cluster for reporting There is no real limit on the number of group cluster servers that can exist within an Enterprise...

Page 10: ...up Cluster Clients This scenario is a combination of both clustering methods used in scenario 2 3 There is a Cluster server which is responsible for holding the central MyCalls database There are then a combination of node cluster client and group cluster clients ...

Page 11: ...eps to installing this scenario are summarised as follows Make sure that all of the SV8100 s in the Enterprise are programmed for MyCalls Refer to the MyCalls Installation guide for further details Carry out a complete installation on the MyCalls Server PC Install the MyCalls Enterprise license on the SV8100 that will hold the license On the MyCalls Server PC read the license from the SV8100 holdi...

Page 12: ...enu select Telephone System Click Create a New PBX Enter a name of the PBX in the PBX code box set the Country the Area code and the International Access code as required Enter a node number each PBX must have a unique node number with the Enterprise Once you have entered all the details click OK Repeat this procedure for each PBX that will be added into MyCalls ...

Page 13: ...e drop down menu select the PBX you are going to do the import for After selecting the correct PBX complete the import procedure adding the extensions DDI s and trunks as required Repeat this procedure for each SV8100 that will exist within the Enterprise To add other PBX s in refer to the Collector Configuration Application section of this manual ...

Page 14: ...e license and register it Install the license that will enable SMDR and P Commands on all of the other SV8100 s that are part of the enterprise Configure and add node cluster clients as required Do the config import for each node cluster client Installing MyCalls Once the PBX has been programmed for SMDR output you should start the MyCalls installation as normal and carry out a complete installati...

Page 15: ...f the PBX in the PBX code box set the Country the Area code and the International Access code as required Enter a node number each PBX must have a unique node number with the Enterprise Once you have entered all the details click OK Repeat this procedure for each PBX that will be added into MyCalls ...

Page 16: ...Elect the Cluster Server Start the toolkit exe application from the c program files NEC Infrontia MyCalls folder The toolkit application will load From the toolkit click the clustering menu ...

Page 17: ...n Once you have selected to be a cluster server select all the PBX s in the configuration and reporter boxes In the Statistics box ONLY select the PBX s that are directly connected to the cluster server DO NOT select statistics for any of the node cluster clients PBX s ...

Page 18: ...t its services click OK to continue Each of the MyCalls services will all stop and then start Click OK at each prompt Once the services have all started up you have elected the cluster server Install and Configure Node Cluster Clients Repeat the installation procedure of MyCalls carrying out a complete installation Once the installation has completed cancel the license check and DO NOT do a config...

Page 19: ... MyCalls database followed by kss Once these three options have been configured you can click Test Connections to verify the configuration All items should pass the test apart from the two SMDR tests Once you have selected to be a node cluster client entered the cluster server name and the cluster SQL server click the Reload PBX Lists Select the PBX that will be associated with this node cluster c...

Page 20: ...ort for the PBX you selected in the node cluster configuration Be sure to select the correct PBX in the General page before importing the config Once the config has been imported you can login to MyCalls and the node cluster client installation is completed This procedure can be repeated for each node cluster client that will exist in the enterprise ...

Page 21: ...roup Cluster Client PC and configure it as a Group Cluster Client PC Do the config import for each of the PBX s in the group cluster client Install MyCalls and Elect the Cluster Server Follow the instructions from scenario 2 for installing MyCalls and electing the cluster server Once you have elected the Cluster Server you can do the config import for the PBX connected to the Cluster Server Before...

Page 22: ...ster Server and the Cluster SQL Server you can click Test Connections to verify the connection to the Cluster Server It is usual for the SDMR connection to fail In the PBX Monitor Lists select configuration for each PBX in the group cluster client In the Statistics box select statistics for each PBX you will want to create real time windows for In Reporter select each PBX in the Group Cluster that...

Page 23: ...art Click OK at each prompt The group cluster client in now configured Ensuring that each PBX is configured carry out the configuration import for each PBX Before you start the configuration import make sure the correct PBX is selected in the general page ...

Page 24: ...ng Then follow the instructions Install and Configure Group Cluster Clients from the installation instruction from scenario 3 Scenario 5 Netlink installation A Netlink installation will look like one PBX to MyCalls The license is slightly different to a normal enterprise licensing rules A MyCalls Call Manager or MyCalls Call Centre license should be installed and then a Netlink node license for ea...

Page 25: ... the MyCalls Enterprise and MyCalls Call Centre licenses on the SV8100 that will hold the license On the MyCalls Server read the license from the SV8100 holding the license and register it Install the license that will enable SMDR and P Commands on all of the other SV8100 s that are part of the enterprise Scenario 7 MyCalls Call Recorder and Enterprise Call recorders can be used in any of the scen...

Page 26: ... already has SQL 2005 on you can install MyCalls asking it to create its own database within the SQL2005 server You will require a username and password from the administrator of the SQL Server the account should have administrator privileges MyCalls and the MyCalls database can actually reside on different PC s or on the same PC Both installation scenarios are described in this section of the man...

Page 27: ...From the list of components make sure everything is selected and click next At the collector screen leave the name as Local Collector and click next ...

Page 28: ...will allow you to connect to the SQL Server Click next to continue and complete the installation as normal Once the installation has finished you should install the MyCalls Enterprise license This installation can now be treated as a normal MyCalls setup The only difference will come when configuring Node Cluster Clients and Group Cluster Clients you must specify the correct Cluster SQL Server in ...

Page 29: ...nents to install select to only install the database component and click next At the database server screen select the option to Select the SQL Server to connect to or click Browse to see a list of all SQL Servers Click the Browse button and select the database server from the list provided If the database if going to be installed on to a default instance on the SQL server then you should select l...

Page 30: ... computer that will have MyCalls installed on Enter the name and click next The MyCalls database will be installed and ready for use On the PC that will be the MyCalls server start the MyCalls installation and choose a custom installation type Choose to install all components except for the Database ...

Page 31: ... name that the MyCalls Database is installed on If the MyCalls database was installed into a named instance then select the PC name followed by instancename Once the database server is selected then select Server authentication and enter an appropriate login ID and password Click next and complete the installation wizard Once the installation has completed you can do the config import and you will...

Page 32: ...m files necinfrontia MyCalls folder When the toolkit loads click on Configuration and test from the client menu The client and configuration and test screen will load Click the Test Connections button and MyCalls will verify if it can connect its services If the Database server name has been incorrectly entered you can change it in here ...

Page 33: ...a MyCalls installation You should only really need to do this when it is not possible to use the config import tool Before adding a PBX make sure the relevant outputs are programmed correctly on the PBX Adding an SV8100 or Aspire When adding an Aspire you will need to create two connections one for P Events and one for SMDR From the Start Programs NEC Infrontia MyCalls menu launch the Collector Co...

Page 34: ...and the port number for the connection Once you have configured each of the options click OK Locate the connection that you have just created and click on Edit Telephone System Template From the drop down menu select NEC Infrontia European Aspire XN120 Line DID presented Use Computer Date 6 Digit DDI for SV from the drop down menu On Aspire select NEC Infrontia European Aspire XN120 Line DID prese...

Page 35: ...ar procedure for creating a connection to the P Events Start by creating a connection for the P Events and giving it a meaningful name relating to the PBX and the connection type Proceed to select the associated PBX enter the IP address of the PBX and the port number configured for the P Events Click OK once you have entered the required information ...

Page 36: ... overwrite the current template click yes and then OK Click Close to shutdown the Collector Configuration Application and start MyCalls From the view menu select Audit Log Window Review the audit log and make sure the connections that were created have started successfully If they do not start check the PBX programming and review the IP address and port numbers entered in the collector configurati...

Page 37: ...r to adding an Aspire The only difference being the XN120 or SL1100 does not have a connection for P Events Load the collector configuration application Under Collectors Local Collector Network Connection click on Create a New Network Connection Give the connection a meaningful name select the associated PBX enter the IP Address of the PBX and enter the port number for the SMDR Once all the inform...

Page 38: ...Aspire XN120 Line DID presented Use Computer Date 6 Digit DDI When prompted choose to overwrite the current template then click OK to save the changes Close the Collector configuration application when you have finished Look in the MyCalls Audit log and you will see if the connection to the new PBX was successful or not Any new calls will appear in the call records view ...

Page 39: ...s for in the toolkit Reporting Non Clustering Mode When a report is run by default information will appear for all devices regardless of which PBX they were made from If there was an extension 200 at each site and you run a report against extension 200 it would show stats for every extension 200 To report specifically against one PBX you have to filter the report against a PBX When editing the rep...

Page 40: ...port against their directly connected PBX s Users When users are created they are not tied to a PBX Each PBX or user of MyCalls should have their own user name and password to login to MyCalls with There are two reasons for this each user in MyCalls has their own set of layouts If a user logs onto MyCalls at a head office PBX and then a PBX that cannot see the head office the layout will fail to l...

Page 41: ... and customers The information contained herein is the property of NEC Philips Unified Solutions and shall not be reproduced without prior written approval from NEC Philips Unified Solutions All brand names and product names on this document are trademarks or registered trademarks of their respective companies Copyright 2008 NEC Philips Unified Solutions NEC Philips Unified Solutions P O Box 32 12...

Search results

Summary of Contents for Univerge SC8100

Reviews:

Related manuals for Univerge SC8100

Brands by name

Popular brands

NEC Univerge SC8100, Installation Manual

Search results

Summary of Contents for Univerge SC8100

Reviews:

Related manuals for Univerge SC8100

Brands by name

Popular brands