Requesting Help
To send an alert for help, any time
of the day or night, press and hold
both buttons at the same time on
your Chiptech GO. This will start
the short pre-alarm sequence
with a distinct tone and vibration.
The light-ring around Chiptech GO
will flash red to let you know an
alert is being sent to the Response
Team. A voice message will play,
“Help alert in progress.”
Your Chiptech GO will ring and call
the Response Team.
A member of the Response Team
will answer your call. Chiptech GO
has a hands-free speakerphone
system; speak clearly and slowly to
the operator.
While you are speaking with an
operator, Chiptech GO will work
in the background to obtain your
current location and send it to
the Response Team.
Once you have been located, the
operator will send assistance, or
organise emergency services if
required, to your location.
When an operator ends the call
Chiptech GO will flash green to
indicate that the Team can still call
back, and your location continues to
be sent. Chiptech GO automatically
stops reporting your location after
20 minutes, the green lights
will no longer appear.
6
7
3
4
5
1
2
Chiptech GO is a wearable device with 3G cellular and GPS technology. When
activated it sends an alert along with your GPS location data to the Response
Team. You will be able to talk with the operator over the speakerphone, and
they will organise assistance if required.
1. Connect the plug pack and supplied cable to the charging base, plug into power.
2. Place your device on the wireless charger. Be sure to check that the ‘walking
person’ symbol faces upwards; the charger and Chiptech GO will illuminate
blue to indicate that charging has started.
3. Charging duration is approximately three to five hours from low battery.
4. When Chiptech GO is charged its light ring will illuminate green. If Chiptech GO
has automatically updated during charging, it will flash white and if setup to
do so, it will announce: “Update completed,” when removed from the charger.
5. To use your device at any time, simply remove it from the wireless charger.
Please Note: You will need to perform a System Check at the location of your
charger to ensure Chiptech GO has coverage for any automatic updates.
Chiptech GO will need to be charged approximately every month with regular
use, however, it will inform you when it needs to be placed on the charger. Chiptech
GO will also need to be charged if you have recently sent an alert for help, as this
event uses more battery power.
Charging and Battery Notifications
Speaker
Split ring
• Requesting Help: press and hold both buttons.
• System Check: press and hold one button.
• Cancel: press and hold one button.
Wearing Chiptech GO with a Pacemaker:
If you have a pacemaker you cannot wear Chiptech GO as a pendant. Instead,
attach Chiptech GO to the supplied split ring, which can be attached to a belt
clip or keys. Chiptech GO must be kept at a minimum distance of 25cm from
your pacemaker at all times.
If you have a Chiptech Base Unit at Home:
When you send an alert, and Chiptech GO is in range of your base unit, it will
report that you are ‘Home’ to the Response Team so they quickly know where
you are located. Once the Response Team has received your alert, they will speak
with you over Chiptech GO’s speakerphone system, no matter where you are on
the property. In the unlikely event that Chiptech GO cannot communicate with the
Response Team, the base unit will take over and try to send the alert for help.
Stainless steel
Hypoallergenic chain
Microphone
Light ring
illuminates
around
Chiptech GO
Low Battery Notifications:
• When your battery is low, Chiptech GO will periodically play the voice message:
“Low battery, please place me on the charger today,” and will flash orange.
• When your battery is critically low, Chiptech GO will periodically play the
following voice message: “Critically low battery, please place me on the
charger immediately. An alert may fail,” and will flash red.
• Automated voice messages will only play during day time hours.
Important Charging Notes:
• If you have a pacemaker, you should be sure to keep the wireless charger
and Chiptech GO at least 25cm away from your pacemaker during charging.
• Place the charger on a flat surface and please make sure all parts of the charger
are properly connected before use.
• Do not use the charger if any parts of the charging system are damaged.
• Do not place anything metal on top of the charger.
• Do not cover the charger with any material, including the chain.
• Do not place the charger in direct sunlight, recommended charging
temperature between 10°C to 35°C.
• During charging Chiptech GO can become warm to the touch.
Charging Cord
Charger
Plug Pack
Charging Components
Blue when charging
Overview
During the pre-alarm sequence you
can press and hold one button on
Chiptech GO to cancel your request
for help. Chiptech GO will announce:
“Cancelled.” If the alarm has
proceeded to the Alarm Receiving
Centre, simply speak to the Response
Team and let them know you do not
require assistance.
Cancelling an alert
