Infinite Peripherals INFINEA BLUEPAD User Manual Download

Page: 1 / 47

Infinea® BluePad User Manual

Page 1 of 1

UM-00014 Rev A

INFINEA

BLUEPAD

CARD READER

USER MANU

INFINEA BL

UEP

Summary of Contents for INFINEA BLUEPAD

Page 1: ...Infinea BluePad User Manual Page 1 of 1 UM 00014 Rev A INFINEA BLUEPAD CARD READER USER MANUAL INFINEA BLUEPAD ...

Page 2: ...itchell N Irvine CA 92614 Toll Free 866 278 7860 Office 949 222 0300 Headquarters Main Warehouse Infinite Peripherals Inc 2312 Touhy Ave Elk Grove Village IL 60007 Toll Free 800 278 7860 Office 847 818 1260 Fax 847 818 1287 Email info ipcmobile com Web ipcmobile com Note iOS device and other additional items shown on cover page may not be included ...

Page 3: ...ation iPhone 4S iPod touch 5th generation iPhone 4 iPod touch 4th generation iPhone 3GS iPod touch 3rd generation iPhone iPod touch 2nd generation iPad 4th generation iPod touch 1st generation iPad mini iPod classic iPad 3rd generation iPad 2 iPad Android OS 2 1 or higher Windows Windows Phone 8 Windows Mobile TRADEMARK CREDITS iPhone and iPod touch are trademarks of Apple Inc registered in the U ...

Page 4: ...e 2 Charging via USB 13 Battery Level Status Display Indicators 14 USING YOUR INFINEA BLUEPAD 15 Figure 3 Keypad 15 POWERING ON YOUR INFINEA BLUEPAD 16 STATUS AND OPERATIONAL MODES 17 Accessing and Navigating System Mode 18 SYSTEM MODE Info Version 19 SYSTEM MODE Info Hardware 21 SYSTEM MODE Settings 22 SYSTEM MODE Test Display 25 SYSTEM MODE Test Keyboard 26 SYSTEM MODE Test MSR 27 SYSTEM MODE Te...

Page 5: ...YOUR INFINEA BLUEPAD 37 Figure 7 Servicing 37 SRED INFORMATION 38 TROUBLESHOOTING 39 Troubleshooting General 39 Troubleshooting Magnetic Stripe Reader 40 Troubleshooting RFID Reader 40 Troubleshooting Smart Card Reader 41 TECHNICAL DATA 42 CLEANING YOUR INFINEA BLUEPAD 44 WARRANTY 45 DISCLAIMER 45 PRODUCT RETURNS AND SERVICING 45 SYMBOLS FOR USE 46 FEDERAL COMMUNICATIONS COMMISSION 47 Federal Comm...

Page 6: ...oughout this manual An explanation of these items is provided below Symbol Description WARNING Actions may result in a serious outcome for example injury death or other adverse affect to the user CAUTION Special care is required to avoid damage to the product or other property Note Important points and tips about the product are being provided ...

Page 7: ... encrypted Infinea BluePad device will render the unit unusable and may impact your warranty Use of this device may require PIN Code entry during some transactions Cardholders should be advised to keep the device close to them to during PIN code entry to prevent others around them from obtaining their information Selecting certain options or keys in Service Mode or Application Download Mode may re...

Page 8: ...servicing later or to process a claim with the carrier Carefully inspect the packaging and contents for any signs of damage and verify that the packaging is intact If there are signs of damage do not attempt to use the unit Notify your account executive or contact Infinite Peripherals technical support at support ipcmobile com Ensure the battery is fully charged prior to initial use Your Infinea B...

Page 9: ...nstall Software Use of the Magnetic Stripe and Smart Card reading features requires the installation of software on your mobile device See section DEVELOPING APPLICATIONS 3 Power On your Infinea BluePad Initialize MSR and or Smart Card functions for use See section POWERING ON YOUR INFINEA BLUEPAD ACCESSORIES Please visit our website at www ipcmobile com or contact your Infinite Peripherals accoun...

Page 10: ...ad with a mobile device application requires the use of the Infinite Peripherals Universal SDK The SDK incorporates an API specifically for developing applications to use the barcode scanning functionality of the Infinea BluePad For additional details on using the Infinite Peripheral Universal SDK please refer to the SDKs documentation For the latest Infinite Peripheral Universal SDK please visit ...

Page 11: ...tactless version 620 mAh Charging via USB cable or Power Station Magnetic Stripe Reader 3 Track Hi coercivity bi directional reading capabilities Bi directional reading capabilities Smart Card Reader Optional ISO 7816 cards Supports synchronous and asynchronous smart cards Supports international characters sets and Unicode standard EMV Level 1 EMV Level 2 PCI PTS 3 x SRED Certification Contactless...

Page 12: ...r Manual Page 12 of 47 UM 00014 Rev A PRODUCT OVERVIEW Front Panel The Front Panel of the Infinea BluePad includes the following features Magnetic Stripe Reader Chip Card Reader Keypad Display Figure 1 BluePad Front View ...

Page 13: ...t use the battery pack should be charged for at least four 4 hours To prevent electrical damage to the Infinea BluePad and or battery use approved mini USB cables only 1 Connect mini USB charger cable as shown below 2 When charging plug icon appears next to battery on PIN Pads display Note Ensure PIN Pad is turned on to show display Figure 2 Charging via USB ...

Page 14: ...age and operating temperature guidelines See the TECHNICAL DATA for additional information Long term storage can cause temporarily decreased battery capacity In order to recover maximum performance it may be necessary to go through several cycles of fully charging and discharging the battery When storing the device for longer than 3 months the battery should be charged every 3 months at a minimum ...

Page 15: ...ton Function Description POWER Powers on the Infinea mPOS unit SYSTEM MODE Enters System Mode from home screen UP Scrolls up through the menu options DOWN Scrolls down through the menu options OK Selects the active option CLEAR Returns to previous level or exit the service mode Note The Infinea BluePad has an ADA compliant keypad The Clear OK Backspace and the number 5 key have distinct raised mar...

Page 16: ...ower on the Infinea BluePad press the POWER button at the top right corner of the keypad Once powered on the name and version of the Secure Boot Loader and the firmware is shown on the display To prevent risk of shock or damage do not use the Infinea BluePad unit near water or while you are wet ...

Page 17: ...NAL MODES The following modes are used for configuration system test and device status SYSTEM MODE SERVICE MODE Service Center use only APPLICATION DOWNLOAD MODE Service Center use only The following pages describe in detail how to access and navigate the available menu options ...

Page 18: ...ating System Mode 1 Power on the unit 2 Press the SYSTEM MODE button on the keypad The menu options below are available in System Mode and are explained on the following pages Info Version Info Hardware Settings Test Display Test Keyboard Test MSR Test SCR Test Font0 Test Font1 ...

Page 19: ...on Example DEV SN Infinea BluePad serial number info version dev sn 915000328 usip sn 040098DE8C061617 USIP SN USIP serial number USIP VER Current USIP version isbl ver usip ver hal ver info version ISBL VER Current USIP Boot loader version HAL VER Current USIP Hardware Abstraction Layer HAL version LOAD VER Current Secure Boot Loader SBL version and name info version ld bluepad500 load ver 2 2 7 ...

Page 20: ...version and name PINUTIL Current library version test appl info version pinutil pkfa ver 1 0 0 0 PKFA VER Current Version of the public key used for firmware authentication PKAA VER Displays current Version of the public key used for application authentication info version pkka ver pkaa ver PKKA VER Current Version of the public key used for manufacturing keys authentication ...

Page 21: ...re menu option are shown Descriptions and examples of each screen are provided Field Label Description Example BATT Voltage of the battery batt 3 7V vbus crg blow blt 0 0 0 0 info hardware VBUS Indicates if external power supply is plugged in CHARGE Indicates if the battery is charging BLOW Identifies low battery condition BLT Identifies Bluetooth connection ...

Page 22: ...RS SPEED Select from the following setting options 9600 19200 36400 57600 115200 Default Default RS232 serial port communication parameters 115200bps 8bit 2stop bit No parity settings usb mode host bluetooth rs speed 115200 USB MODE Select from the following setting options HOST for connecting with iOS device DEVICE DISABLE Default USB VC serial port communication parameters 115200bps 8bit 1 stop ...

Page 23: ... Bluetooth name PASS Displays the Bluetooth password PAIR Select from the following setting options DISCOVERABLE HIDDEN ver 2 13 auto enabled pair hidden master reset AUTO Select from the following setting options ENABLED DISABLED VER Displays the current Version MASTER RESET Returns the unit to default settings PAIRING Displays the BluePad 50 serial number for pairing fw update pairing FW UPDATE ...

Page 24: ...g setting options DISABLED ENABLED Note When a USB cable is connected and HotSync is enabled the iOS device is able to sync data with a PC When HotSync is disabled the iOS device will receive pass through charge and communicate with the Infinea BluePad 50 settings auto off 10min hotsync disable bluetooth CHARGE CURRENT Select from the following setting options 0mA Default 500mA 1000mA Note When ch...

Page 25: ...st Display To Adjust the Display Contrast 1 Using the UP and DOWN buttons adjust the percentage for the display contrast The current percentage is displayed at the bottom center of the screen 2 Press the CLEAR button on the keypad to exit Test Display function contrast 64 ...

Page 26: ...v A SYSTEM MODE Test Keyboard To Test the Keyboard 1 Press any of the keys on the keypad to confirm recognition by the device 2 Press the CLEAR button on the keypad to exit Test Display function test keyboard press c to exit press c to exit 1234567890ABC ...

Page 27: ...etic stripe face down in either direction through the MSR reader on the unit If the card is read successfully the tracks data are displayed on the screen 2 Press the CLEAR button on the keypad to exit the Test MSR function See MAGNETIC STRIPE READER for further instruction on using this feature test msr test msr track2 18 1234 track1 10 john ...

Page 28: ...responding menu option RESET Performs card reset and returns the ATR GET CHALLENGE Calls the command GET CHALLENGE and returns a random number 2 Press the CLEAR button on the keypad to exit Test SCR function See section titled SMART CARD READER for further instruction on using this feature system mode test msr test scr test keyboard f2 get challenge f1 reset ...

Page 29: ...DE Test Font0 To Test the Loaded Fonts Press the CLEAR button on the keypad to exit Test Font 0 function test font0 exit c next a SYSTEM MODE Test Font1 To Test the Loaded Fonts Press the CLEAR button on the keypad to exit Test Font 1 function test font1 exit c next a ...

Page 30: ...Navigating Service or Application Download Modes Service Mode and Application Download Mode should only be accessed by an authorized service center Selecting specific options or keys in Service Mode may render the device unusable and require the reactivation of the device ...

Page 31: ...sing and Navigating Application Download Mode Application Download Mode should only be accessed by an authorized service center Selecting certain options or keys in Application Download Mode may render the device unusable and require the reactivation of the device ...

Page 32: ...Infinea BluePad device to access System Mode 4 Press the DOWN button to locate and select the Settings menu option 5 Press the OK button 6 Press the DOWN button to locate and select the Bluetooth menu option 7 Press the OK button settings usb mode host bluetooth rs speed 115200 8 Press the DOWN button to locate and select the select the Pairing menu option 9 Press the OK button bluetooth pairing p...

Page 33: ...orming a magnetic card transaction To Use the Magnetic Stripe Reader 1 Position a magnetic card with the stripe face down 2 Insert the card into the MS card reader slot and then quickly swipe it through 3 Give the Infinea BluePad to the customer for signature or PIN entry IMPORTANT Cardholders should be advised to keep the unit close to them to during PIN code entry to prevent others around them f...

Page 34: ...mitter as indicated by the NFC label on the front of the BluePad unit 2 Press the RFID card reading button on the application The data is sent from Infinea BluePad reader to the iOS Note See NFC LED Indicator table below for an explanation of the status indicators Do not remove the card from the receiver transmitter until the transaction is completed Removing the card too quickly may void the tran...

Page 35: ...rst indicator blinks every five seconds The reader is powered on but is not ready to read a card Ready to Read First indicator displayed is solid green The reader has all the required information to initiate a contactless payment transaction Card Read Successfully Contactless application process was completed successfully The cardholder may remove their card from the reader ...

Page 36: ... the Smart Card Reader 1 Position the smart card with the gold contacts face up 2 Insert the card into the ICC card reader slot in a smooth continuous motion until it seats firmly in the device 3 Provide the Infinea BluePad to the customer for PIN entry 4 Remove the card when the display indicates the transaction is completed Do not remove smart card from the card reader until the transaction is c...

Page 37: ...ePad contains no user serviceable parts Please contact your Infinite Peripherals representative or certified service center before attempting to open the Infinea BluePad device Figure 7 Servicing Attempting to disassemble an SRED encrypted Infinea BluePad renders it unusable and may impact your warranty ...

Page 38: ... requiring a re deployment of the unit Protect the unit from any intentional physical damage such opening the unit cutting drilling dropping or any similar type of action Use of approved chargers which supply sufficient charging current Connecting an unapproved charger may lead to electrical damage and or cause security sensor malfunction To prevent downtime caused by the security feature becoming...

Page 39: ...g options If the problem persists or the problem is not described below contact technical support at support ipcmobile com Your unit may need to be returned for servicing Troubleshooting General Problem Possible Cause What To Do Blank Display Infinea BluePad is not powered on by the software Verify power and proper charging Run Test Display option to verify there is sufficient screen contrast Keyp...

Page 40: ... swiped Swipe method is incorrect Faulty read head Magnetic stripe is unreadable Troubleshooting RFID Reader If the Infinea BluePad is not reading RFID Tags Cards properly first verify that there is power to the device and that it is powered on and sufficiently charged Refer to the table below for additional troubleshooting options Problem Possible Cause What To Do No data being returned during RF...

Page 41: ...o No data returned when card is swiped Card was not inserted correctly Smart card is unreadable Device is in a tampered state Insert the smart card again following the instructions under section titled SMART CARD READER Run a test transaction using a different smart card under the Test SCR menu option to determine if the card may be defective Attempt the transaction using another device if availab...

Page 42: ... iPod touch 2nd generation iPad 4th generation iPod touch 1st generation iPad mini iPod classic iPad 3rd generation Android OS 2 1 or higher iPad 2 Windows iPad Windows Phone 8 Windows Mobile Connectivity Apple Lightning connector Weight without iOS Device Standard version 102g 3 6 oz Contactless version 124g 4 4 oz Dimensions Standard version 110 3mm l x 68 6mm w x 13 3mm h 4 3 x 2 7 x 5 Contactl...

Page 43: ...gStripe and EMV Discover ZIP and D PAS MasterCard PayPass MagStripe and M Chip VISA PayWave MSD and qVSDC Encryption Key Management PIN Pad and Bluetooth DES and 3DES DUKPT AES 256 Magnetic Stripe Reader and Smart Card AES 256 and 3DES DUKPT Bluetooth Bluetooth 3 0 SPP IAP Class 2 compatible Indicators Visual 4 LEDS for transaction status Audio Electromagnetic Buzzer CERTIFICATIONS CE FCC EMV Leve...

Page 44: ...ohol or an alcohol based cleaner Never use thinner trichloroethylene or ketone based solvents as they can deteriorate plastic or rubber parts Do not spray cleaners or other solutions directly onto the keypad or display Do not attempt to clean the card readers Doing so may void the warranty Please contact your Infinite Peripherals representative or certified service center to service the Infinea Bl...

Page 45: ...eripherals Inc reserves the right to make changes in specifications and other information contained in this document without prior notice and the reader should in all cases consult Infinite Peripherals Inc to determine whether any such changes have been made Infinite Peripherals Inc shall not be liable for technical or editorial errors or omissions contained herein nor for incidental or consequent...

Page 46: ... SYMBOLS FOR USE Symbol Definition Consult Instructions for Use Manufacturer Manufacture Date Caution Serial Number P N Part Number Waste Electrical and Electric Equipment Mark of conformity to European Union Directives Complies with part 15 of the FCC rules ...

Page 47: ...is equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different f...

Search results

Summary of Contents for INFINEA BLUEPAD

Reviews:

Related manuals for INFINEA BLUEPAD

Brands by name

Popular brands

Infinite Peripherals INFINEA BLUEPAD, User Manual

Search results

Summary of Contents for INFINEA BLUEPAD

Reviews:

Related manuals for INFINEA BLUEPAD

Brands by name

Popular brands