Farallon Netopia ISDN PC Card User Manual Download

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Netopia



ISDN PC Card

User’s Guide for Windows

arall



Summary of Contents for Netopia ISDN PC Card

Page 1: ...Netopia ISDN PC Card User s Guide for Windows F on arall ...

Page 2: ...Under the copyright laws this manual artwork software and product designs may not be copied in whole or part without the written consent of Farallon Communications Under the law copying includes translation to another language or format Farallon Communications Inc 2470 Mariner Square Loop Alameda CA 94501 1010 U S A For additional copies of this user s guide order Farallon part number 6120297 00 0...

Page 3: ...rface 9 Connecting your interface to the PC Card 10 Step 3 Configuring the PC Card 10 Windows 95 11 Windows NT 4 0 12 Windows NT 3 51 15 Windows 3 x and DOS 16 Chapter 3 Windows Configuration Tool 17 Using Setup Wizard 17 Profile configuration 20 Updating firmware 23 Chapter 4 VT100 Configuration Tool 25 VT100 Configuration Tool activation 25 Profile configuration 28 ...

Page 4: ...authentication protocols 43 Using other communications applications 44 Dialing with AT commands 44 Data compression 45 Netopia ISDN PC Card LEDs 45 Chapter 6 Troubleshooting 47 Solutions to common problems 50 Appendix A Technical Specifications 53 Regulatory notices 56 Appendix B AT Commands 59 AT command result codes 62 Technical Support 63 How to reach us 63 Warranty ...

Page 5: ... the tele commuter with fast access to network resources back at the office You can access applications such as email or download data from a remote database in a fraction of the time it would take with a conven tional analog modem Ease of use The Netopia ISDN PC Card can be installed in a notebook computer or any computer equipped with a PC Card PCMCIA slot Advanced PC Card technology emulates th...

Page 6: ...With our Up Running Guaranteed program for North America Farallon will provision your ISDN line and help you configure your PC Card See the Technical Support section at the back of this user s guide for contact information Netopia ISDN PC Card requirements To use the Netopia ISDN PC Card you will need the following ISDN Basic Rate line installed by your telephone company For more information about...

Page 7: ...uter s slot 2 connecting your equipment and 3 configuring the PC Card STEP 1 INSERTING THE PC CARD Hold the Netopia ISDN PC Card with the colored label facing up and the arrow pointing toward the PC Card slot on your computer Slide the PC Card into the slot until it is firmly seated Inserting the Netopia ISDN PC Card A T T A C H C A B L E H E R E ...

Page 8: ...terface is used in North America where an external NT1 is required to make an ISDN connection Plug the RJ 45 cable into your ISDN wall jack Then connect the cable to the RJ 45 port on the U interface connector Connecting the U interface connector and RJ 45 cable Region Interface Provided Equipment North America U interface Integrated NT1 ISDN U interface connector and RJ 45 to RJ 45 cable Outside ...

Page 9: ...erface connector and RJ 45 cable In Australia a different S T interface is used and a terminating resistor may be required The illustration below shows how the Australian ISDN S T interface connector the terminating resistor and the RJ 45 cable connect together For more information about terminating resistors see the README TXT file on the Netopia ISDN PC Card Disk 1 Connecting the S T interface c...

Page 10: ...ssed arrows toward the card Push it straight into the port on the card Then push the locking tab on the connector toward your computer Attaching the interface connector to the PC Card STEP 3 CONFIGURING THE PC CARD To configure the Netopia ISDN PC Card for your computer refer to the section below which corresponds to your platform ...

Page 11: ...ew Hard ware Found screen appears 2 Be sure that Driver from disk provided by hardware manufac turer is selected and click OK The Install From Disk screen appears 3 Insert the Netopia ISDN PC Card Disk 1 then click OK 4 Go to Chapter 3 Windows Configuration Tool and continue from there ...

Page 12: ...12 Chapter 2 WINDOWS NT 4 0 1 Open the Control Panel and select Modems 2 Click Add in the Modems Properties screen 3 Select Don t detect my modem then click Next Netopia COM2 x ...

Page 13: ...Installation 13 4 Select Have Disk 5 Insert Netopia ISDN PC Card Disk 1 then click OK The Netopia INF file will be installed ...

Page 14: ...DN PC Card will be detected Select Netopia ISDN PC Card then click Next 7 Select COM Port then click Next 8 Click Finish 9 Go to Chapter 3 Windows Configuration Tool and continue from there Netopia ISDN PC Card Netopia ISDN PC Card ...

Page 15: ...t and click OK 4 Type the following command ATI8 If the response Farallon Communications Inc Netopia ISDN PC Card is returned then the correct COM port for the Netopia ISDN PC Card has been selected If no response is returned repeat steps 3 and 4 with another COM port until Farallon Communications Inc Netopia ISDN PC Card is returned 5 Go to Chapter 3 Windows Configuration Tool and continue from t...

Page 16: ...f the Netopia ISDN PC Card is detected the following message is returned Slot 0 Card Type Modem COM2 Manufacturer Farallon Communications Inc Product Name Netopia ISDN PC Card Slot 1 Slot 1 is empty 3 Enter the following command at the prompt C TELIX 4 Press Alt P to open the Port Configuration screen Configure the COM port that was returned when the Netopia ISDN PC Card was detected Set the Speed...

Page 17: ...and communi cation information and download updated versions of the firm ware This chapter covers how to install and run the Windows Configuration Tool The first step is to use the Setup Wizard USING THE SETUP WIZARD The Setup Wizard provides an easy method of installing the Win dows Configuration Tool and all the program files used by the Netopia ISDN PC Card To use the Setup Wizard follow the st...

Page 18: ... appears 3 Specify where the Netopia ISDN PC Card software is to be installed 4 Click Next The Setup Wizard will install all files and create a Netopia ISDN PC Card program directory Follow the on screen instructions for inserting the other disks ...

Page 19: ...indow below appears on your screen click Finish 6 The Netopia ISDN PC Card Configuration Tool launches and the Properties window appears 7 Complete your PC Card configuration by continuing with the Profile Configuration section on the next page ...

Page 20: ...ferent connection scenarios but only one profile may be active at one time To configure a profile follow the steps below 1 In the Netopia ISDN PC Card Properties screen click Profile Properties The Profiles window appears 2 Select a profile from the list then click Configure Profile 3 The Profile Configuration window appears The North Ameri can and International firmware versions each have their o...

Page 21: ...indow A profile holds the phone numbers for up to two locations with one being designated as the Primary Location and the other as the Alternate Location It makes no difference which number is specified where as the Netopia ISDN PC Card automatically calls the other number should the first call not be completed ...

Page 22: ...tion Parameter Description The local switch is of type Specifies the ISDN switch type used by your ISDN service provider North American firmware For most locations the default of North America Auto Detect should be used If the ISDN Switch Type cannot be automatically detected National ISDN 1 NI 1 or AT T 5ESS can be explicitly specified International Excl North America firmware Europe EuroISDN Jap...

Page 23: ...M You may need to do this in order to use your PC Card in a different geographical region or simply to update your PC Card with new firmware versions To download firmware into your PC Card follow the steps below 1 Open the Netopia ISDN PC Card Configuration Tool and click Farallon Netopia ISDN PC Card to select it ...

Page 24: ...geographic location within the ISDN Type field b Confirm your firmware change by clicking Yes in the Configuration Tool s prompt window New firmware version a Click Download to access the Download dialog box b Use Browse to navigate to the new firmware file from Farallon and click Open c Select either ROMØNA ELM for North America or ROMØROW ELM for International then click Download ...

Page 25: ... lets you configure basic ISDN specific parameters It is also available as an alternative to the Windows Configuration Tool VT100 CONFIGURATION TOOL ACTIVATION 1 Start your VT100 compatible terminal emulation program Use the table below as a guideline for setting up your terminal emulation program Parameter Setting Parameter Setting CR CR LF Inbound No Translation No CR CR LF Outbound No Scroll Ba...

Page 26: ...sts the keys used to move within the VT100 Configuration Tool screens Key Description Up arrow Moves the cursor to the previous field Down arrow Moves the cursor to the next field Right arrow Moves to the sub menu level For a text field moves the cursor one character to the right Left arrow Moves to the previous menu level For a text field moves the cursor one character to the left Enter Validates...

Page 27: ... of a second B channel 5 Complete your PC Card configuration by continuing with the Profile Configuration section below Space bar For fields with multiple choices Displays the next choice available for the field F2 Moves to a desired menu Press the appropriate letter key indicated by underline corresponding to the menu you want to access ESC Cancels your configuration setting if a change was made ...

Page 28: ...h one being designated as the Primary Location and the other as the Alternate Location It makes no difference which number is specified where as the Netopia ISDN PC Card automat ically calls the other number should the first call not be com pleted Once the profiles have been configured you must specify which profile is to become the default profile The default profile is auto matically loaded upon...

Page 29: ...VT100 Configuration Tool 29 The North American and International firmware versions each have their own screen North American version International version ...

Page 30: ...ption The local switch is of type Specifies the ISDN switch type used by your ISDN service provider North American firmware For most locations the default of North America Auto Detect should be used If the ISDN Switch Type cannot be automatically detected National ISDN 1 NI 1 or AT T 5ESS can be explicitly specified International Excl North America firmware Europe EuroISDN Japan INS Net64 and Aust...

Page 31: ...uters with the Netopia ISDN PC Card connecting to private LANs and to the Internet Before preceeding be sure you have remote access client soft ware such as Microsoft Dial Up Networking or the Shiva PPP or Microsoft RAS client software MAKING A CONNECTION Refer to the section below that corresponds to your platform and perform the steps which follow ...

Page 32: ... Dial Up Networking 2 Click Make New Connection The Make New Connection Wiz ard appears 3 Select the Netopia ISDN PC Card then click Next 4 Enter the telephone number and country code of the location you wish to call then click Next ...

Page 33: ...ck My Connection 7 Enter your user name and password then click Connect 8 If the connection was successfully completed you can com municate with the remote host If the connection could not be established verify your Server Type and TCP IP settings and alter them as required ...

Page 34: ...34 Chapter 5 WINDOWS NT 4 0 1 Open Dial Up Networking 2 Click New The New Phonebook Entry Wizard appears ...

Page 35: ...Operation 35 3 Click Next The Server window appears 4 Check all the statements that apply then click Next The Phone Number window appears ...

Page 36: ...s you back to the Dial Up Networking window 7 Click Dial 8 Enter your user name and password then click OK 9 If the connection was successfully completed you can com municate with the remote host If the connection could not be established verify your configu ration and TCP IP settings and alter them as required ...

Page 37: ...SDN PC Card Disk with a text editor and add the entire con tents to your system s MODEM INF file Save this file and restart your computer for the changes to take effect 1 In the Program Manager double click Remote Access Service 2 Double click Remote Access 3 In the Remote Access window click Add ...

Page 38: ... Click Dial 6 Enter your user name and password then click OK 7 If the connection was successfully completed you can com municate with the remote host If the connection could not be established verify your configu ration and TCP IP settings and alter them as required TEST 555 1212 TEST 555 1212 ...

Page 39: ...vity software has been installed on your computer 2 Click ShivaRemote Connect 3 Enter your dial in name password and the phone number to be dialed 4 Click Port Setup from the Tools menu Select Netopia ISDN PC Card as the modem then click OK Netopia ISDN PC Cård ...

Page 40: ...ols e g IPX or IP then click OK 7 In the ShivaRemote Connect window click Connect 8 If the connection was successfully completed you can com municate with the remote host If the connection could not be established verify your configu ration and TCP IP settings and alter them as required Netopia ISDN PC Card ...

Page 41: ...ollowing command C SHIVA CONNECT 3 Select Port Setup from the Tools menu then select the COM port 4 Select Modem You need to create a modem profile Enter Netopia ISDN PC Card as the modem and set the speed to 115200 bps then select OK 5 In the Connect screen select Options Netopia ISDN PC Card Netopia ISDN PC Card ...

Page 42: ... DIALING WITH MULTILINK PPP If you intend to establish a Multilink PPP connection contact your Information Services department or Internet Service Provider to ascertain whether you will need one or two remote numbers to properly set up both B channels To establish a Multilink PPP connection each B channel requires a remote directory number to connect to Depending upon your ISDN implementation the ...

Page 43: ...being established the server may request authentication typically Password Authentication Protocol PAP or Challenge Handshake Authentication Protocol CHAP PAP verifies the user s plain text ID and password CHAP is a stronger authen tication method It uses encryption and may repeatedly verify the user s ID any time during the connection In response to the server s request the client indicates wheth...

Page 44: ...ons communicate with the Netopia ISDN PC Card using standard AT commands When you place a call from your computer the Netopia ISDN PC Card recognizes the AT command ATD to dial a digital ISDN data call Correct examples of outgoing circuit switched ISDN modem commands with dial strings are shown below Dialing with spaces AT D 1 800 555 1212 Dialing without spaces ATD18005551212 Dialing with a 56 kb...

Page 45: ...ms it will automatically be used NETOPIA ISDN PC CARD LEDS Some of the Netopia ISDN PC Card interface connectors have LED indicators that provide an instant status view These indicators show the status of the connection to the remote device B channel and the status of the link to the ISDN switch D channel The following table lists the LED states and their meanings LED B LED D Description Off Off T...

Page 46: ......

Page 47: ...ted the Netopia ISDN PC Card s function ality Does the problem occur when you attempt to connect to a remote device for the first time Is this a consistent problem that you can duplicate easily Before you call Farallon Technical Support for assistance you may want to check the following 1 Verify that the ISDN cable is plugged into the ISDN interface connector and make sure it is also plugged into ...

Page 48: ...ote B channel data rates Check with your telephone company There is a mismatch in the data communications proto cols such as V 120 versus PPP Check with your network administrator or Internet Service Provider ISP There is an interoperability mismatch between the local and remote applications Check with your network admin istrator or ISP 4 From a terminal emulation program use the AT VD com mand to...

Page 49: ...ndle the call the ISDN network itself is busy If you get this code consistently you should contact your telephone company 0x29 Temporary Failure The ISDN network is not func tioning correctly but the condition is not likely to last long You should try the call again If you get this cause consis tently you should contact your telephone company 0x2A Switching Equipment Congestion The ISDN net work m...

Page 50: ... memory manager EMM386 EXE To know which window Card Services is using refer to your Card Services documentation THE PC CARD IS NOT CONFIGURED BY CARD SERVICES If your PC Card is not automatically configured by PC Card Ser vices your Card Services Generic Enabler may have been improp erly configured Most Card Services provide Generic Enable that automatically assigns the next available COM Port to...

Page 51: ...ing system THERE IS A POSSIBLE CONFLICT BETWEEN THE PC CARD AND YOUR SERIAL MOUSE Perform the following test 1 Remove your Netopia ISDN PC Card from your PC Card slot and re insert it 2 Activate a terminal emulation program 3 Enter Xmit Press Enter until the PC Card responds with the following display NetopiaCard Xmit test Enter to start Enter to stop 4 Press Enter again The card will continuously...

Page 52: ...program was running Close all communications programs before attempting to insert or remove the PC Card D CHANNEL AND B CHANNEL LEDS FLASHING ALTERNATELY This indicates a fatal error on the Netopia ISDN PC Card You must remove your card and reinsert it into the card slot If the condition persists contact Farallon Technical Support CARD NOT DETECTED IN WINDOWS 95 OR WINDOWS NT After selecting Netop...

Page 53: ...E V 120 PPP Features PPP async to sync conversion Multilink PPP support Bandwidth Optimization Up to 128 kbps Data Compression PPP Authentication Fully compatible with CHAP Challenge Hand shake Authentication Protocol and MSCHAP Fully compatible with PAP Password Authen tication Protocol and SPAP Management and Configuration Windows Configuration Tool VT 100 Configuration Tool Upgradable Flash mem...

Page 54: ...nterface for COM port emulation full 16550 compatibility Flash memory for easy firmware upgrade FCC Class B and CE marking compliance ANSI UL CSA and JATE compliance Hardware Feature Supported on Terminal Adapter WAN Interface 1 RJ 45 ISDN U or ISDN S T BRI Non volatile Configura tion 4 Kbyte non volatile memory for storing configuration profiles Operating Temperature 32F to 122F 0C to 50C Operati...

Page 55: ...he following table lists the rate adaption controls supported by the Netopia ISDN PC Card ISDN Switch Type Geographical Region National ISDN NI 1 and AT T Custom 5ESS North America Canada and United States EuroISDN Europe including France and Germany TS013 Australia NTT JATE Japan Rate Adaption Description Conversion of Asynchronous PPP into Synchronous PPP This conversion allows for direct point ...

Page 56: ...rface cables is prohibited REGULATORY INFORMATION FOR CANADA NOTICE The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements Industry Canada does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure t...

Page 57: ... ITAAB advisory note number 54 REGULATORY INFORMATION FOR JAPAN Farallon Communications Netopia ISDN PC Card JATE approval number T96 5293 0 Date of approval December 25 1996 SAFETY STATUS SELV No voltages within this equipment exceed SELV levels All interconnection points and ports are SELV USER INSTALLER INSTRUCTIONS FOR THE UNITED KINGDOM Important Safety Considerations When Installing Into a H...

Page 58: ...rtest distance between two points measured directly through the air Creepage is the shortest distance between the same two points measured along surfaces The minimum clearance and creepage distances vary according to the voltage level present in the host PC or in cards installed in it These figures are listed in the following table The creepage distances apply when installed in a normal office env...

Page 59: ...SDN PC Card Disk 1 AT Command Description Escape Sequence Last AT Command Result Explained A Re execute Previous Command This command does not require a carriage return AT C1 n Primary ISDN Switch Type AT C11 n Alternate ISDN Switch Type AT C6 n ISDN Primary SPID Number applicable to North America only AT C61 n ISDN Alternate SPID Number applicable to North America only AT C7 n Primary SPID 2 for ...

Page 60: ...8000 512000 sets the turbo bitrate value The default setting is 512000 AT MT2 v PPP Turbo Mode Command A setting between 57600 and 115200 that specifies the minimum PC bitrate threshold for the activation of turbo mode The default is 57600 AT Cn Data Carrier Detect AT Dn Data Terminal Ready AT F Load Limited Factory Profile Replaces all settings in current profile with default factory values excep...

Page 61: ... ISDN PC Card ATA Answer Calls ATDn Dial a Number ATEn Local Echo ATH Hang up a Call ATIn View Product Information AT n Set Last Accessed S Switch to n ATO Return Online ATQn Quiet Result Codes ATS0 n Rings to Auto Answer ATS1 View Ring Count ATS2 n Escape Character ATS3 n Carriage Return Character ATS4 n Line Feed Character ATS5 n Back Space Character ATSn Establishes S Register n as the Selected...

Page 62: ...tempt to establish a connection failed or connection ended 4 ERROR Syntax of command incorrect unable to execute command command does not exist or command parameter outside permitted range 6 NO DIAL TONE ISDN not initialized 7 BUSY Remote user busy 8 NO ANSWER Remote user not responding 10 CONNECT 2400 Connection made at 2400 bps 11 CONNECT 4800 Connection made at 4800 bps 13 CONNECT 7200 Connecti...

Page 63: ...stions and possible solutions to a problem Also be sure to read any paper release notes or electronic Read Me files that you receive from Farallon If you contact us by telephone please be at the site of the prob lem prepared to reproduce it and to try some troubleshooting steps HOW TO REACH US If you have any questions concerns or suggestions please con tact us by telephone fax or mail Phone 800 7...

Page 64: ... and offers solutions for many common problems encountered with Farallon products FAX Back 510 814 5040 In the U S and Canada only FARALLON INTERNET INFORMATION RESOURCES Product information can be found on the Internet at the following addresses Anonymous FTP ftp farallon com pub World Wide Web http www farallon com OUTSIDE OF THE UNITED STATES AND CANADA If you are not located in the United Stat...

Page 65: ...anty period is that Farallon shall at its option either repair the Product or refund the original purchase price of the Product In order to make a claim under this warranty you must comply with the following procedure 1 Contact Farallon Customer Service within the warranty period to obtain a Return Materials Authorization RMA number 2 Return the defective Product and proof of purchase shipping pre...

Page 66: ...ON TO NINETY 90 DAYS FROM THE DATE OF DELIVERY OF THE PRODUCT There may be other rights that you may have which vary from jurisdiction to jurisdiction REGARDLESS OF WHETHER OR NOT ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE in no event will Farallon its licensor s and the directors officers employees or agents of any of them be liable to you for any consequential incidental or indir...

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