EnGenius DuraFon 4X Manual Download

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EnGenius DuraFon 4X User’s Manual

Table of Contents

Safety Instructions ....................................................... 3

General Safety Instructions ...................................... 3

Product Safety Instructions ...................................... 3

Battery Safety Instructions ....................................... 5

Regulatory Information................................................. 6

Congratulations............................................................ 7

Equipment Checklist .................................................... 8

Handset Illustration ...................................................... 9

Handset Features ........................................................ 9

Handset Features ...................................................... 10

Basic Handset Features ......................................... 10

Additional Handset Features .................................. 11

Base Illustration ......................................................... 13

Basic Base Station Features .................................. 14

Additional Base Station Features ........................... 15

Administrator Features ........................................... 15

Charger Illustration..................................................... 17

Charger Features....................................................... 18

Getting Started........................................................... 19

Base Station Installation......................................... 19

Handset and Charger Installation ........................... 20

Basic Operations........................................................ 21

Operation Modes.................................................... 21

A. Base Operation Modes

................................... 21

B. Handset Operation Modes

.............................. 21

Making a Telephone Call........................................ 22

Making a 2-Way/ Intercom Call .............................. 22

Handset to Handset Calls

...................................

Making a Broadcast................................................ 23

Redial ..................................................................... 24

Receiving a Telephone Call ................................... 24

Receiving an Intercom Call .................................... 24

Ending a Call .......................................................... 25

Adjusting Receiver (Earpiece) Voice Volume ......... 25

Placing a Call On Hold ........................................... 25

Mute ....................................................................... 25

Do Not Disturb (Silent Ring) ................................... 25

Key Guard .............................................................. 26

To View Missed Call(s)........................................... 26

Summary of Contents for DuraFon 4X

Page 1: ...ase Station Features 15 Administrator Features 15 Charger Illustration 17 Charger Features 18 Getting Started 19 Base Station Installation 19 Handset and Charger Installation 20 Basic Operations 21 Operation Modes 21 A Base Operation Modes 21 B Handset Operation Modes 21 Making a Telephone Call 22 Making a 2 Way Intercom Call 22 Handset to Handset Calls 23 Making a Broadcast 23 Redial 24 Receiving...

Page 2: ...set Group Subscription 28 Call Transfer 29 3 Way Conferencing 29 Call Forwarding 30 Auto Attendant AA 31 Call Waiting 32 AA Configuration by Administrator 32 Change AA Parameters 32 Line Dedication 43 Line Selection 33 Change System Settings by Administrator 34 Phonebook Operations 34 Technical Specifications 53 ...

Page 3: ...ay not automatically provide emergency personnel with your name phone number or location Tell the operator i Your name and phone number ii The nature of the emergency iii Whether police fire or medical assistance is needed iv The exact location of the emergency including address cross streets mileposts or landmarks 3 Notice to Hearing Aid Users This phone system is compatible with inductively coup...

Page 4: ...ch dangerous voltage points or short out parts that could result in fire electric shock or injury 10 This product should be operated only from the type of power source indicated on the marking label If you are not sure of the type of power supply to your home consult your dealer or local power company 11 Do not overload wall power outlets and extension cords as this may result in fire or electric ...

Page 5: ...properly Do not dispose the battery in a fire The cells may explode 4 Do not dispose of the battery in municipal waste Check with local codes for disposal instructions 5 Exercise care in handling the batteries in order not to short circuit the battery with conductive materials such as rings bracelets keys pocketknife and coins The battery or conductive material may overheat and cause burn or fire ...

Page 6: ...ens 5 Your telephone company may make changes in its facilities equipment operations or procedures that could affect the proper functioning of your telephone system Consult with your local phone company for your rights if this happens 6 This telephone system may not be used on coin service provided by the telephone company Connection to party lines is subject to state tariffs 7 This telephone syst...

Page 7: ...ctories hotels resorts convention facilities warehouses farms business complexes construction sites school car dealerships grocery retail stores and other demanding business environments The unique 2 way radio feature allows handsets to communicate with each other as digital full duplex 2 way radios Members of work group s can be in contact with their co workers while leaving phone lines available...

Page 8: ...e and Warranty Card 2 In a Handset package please find the following components a Handset x 1 b Low Profile Handset Antenna x 1 c Optimal Performance Handset Antenna x 1 d 1700mA Li ion Battery Pack x 1 e Charger x 1 f Charger AC DC Adaptor x 1 g Belt Clip x 1 h Quick Guide and Warranty Card 3 Optional Accessories a Outdoor Antenna Kit including antenna and cable b Lightning Protection Kit includi...

Page 9: ...Handset Illustration Antenna Receiver Battery pack 4 line LCD Travel charger jack Headset jack 2 5mm ...

Page 10: ...rtional to the amount of battery time remaining z Indicates charging when in charger cradle d The 2nd and 3rd lines of the LCD maximum 14 characters each display status message menu selections or user editable alphanumerical characters e The last line displays the left and right soft keys 2 Ringer a Rings to an incoming call b Distinctive alert sounds indicating various events 1 Single Beep succes...

Page 11: ... and other base administrative functions c ID 01 09 Group IDs Handsets can subscribe from the handset menu to group s and be paged when a landline caller or an intercom caller enters a Group ID 2 Ringer Vibrator a Six level ringer volume selections high medium low vibrate vibrate then ring off b Four ringer type selections 3 Caller ID a Displays incoming call phone number and name on the LCD needs...

Page 12: ...er to retrieve the dial tone you need to key in that number while setting the call barring Note you need to key in the accurate user ID and password to perform this feature The default password is 0000 9 Any Key Answer except END Silent Soft Key 10 Key guard 11 Dialing Prefix a Up to 14 digits including pause s one access code can be pre programmed to be added automatically in front of the dialed ...

Page 13: ...sfer speak to the destination handset before transferring a telephone call 19 Call Forwarding a Forward all incoming phone calls to another handset b Forward all incoming phone calls to another landline or cellular phone number Note 1 Once enabled from the handset all phone calls will be routed to the designated number until disabled A warning message will appear on the LCD 2 Intercom calls are no...

Page 14: ...counterclockwise Improper installation may damage the connector b When using an outdoor antenna locate the antenna not the base station itself as high as possible for a clear transmission path 2 LED a Power it indicates base station has power b In Use it indicates an active telephone line 3 Reset Button a Restores base station to factory settings ...

Page 15: ... group of handsets with Group ID c Per line AA enable disable by administrator When disabled for a line the administrator can set all handsets to ring with an incoming call on that line or a particular Handset Group ID either one not simultaneously can be assigned to have both incoming and outgoing call privileges on that line See AA Configuration by Administrator d Up to 128 seconds customizable ...

Page 16: ...0 ms c The default value 600 ms works in most areas Changing this setting may result in Flash function not working Change only when you are certain of the new value would work 3 Call Transfer to PBX Extension a When install the DuraFon 4X is installed behind a PBX system you can pre program the feature code of call transfer function b Need to adjust the Flash time to match your PBX setting ...

Page 17: ...Charger Illustration DC In Spare Battery Charging Slot Spare Battery Charging Indicator Handset Charging Slot ...

Page 18: ...ing indicator 1 Slot is empty and the power is on LED is Green light 2 Charging LED is Orange light 3 Fully Charged LED returns to Green light 4 It is impossible to overcharge the battery using this charger 5 The adaptor for charging station can be used as travel charger as well However you can not turn off the power while charging with the travel charger A Warning message Unplug Travel Charger th...

Page 19: ...into a surge protector with phone line protection 3 Plug one end of the phone cord into one of the 4 phone jacks marked L1 L4 and plug the other end into the telephone outlet Since DuraFon 4X has the built in line detection feature it is okay to plug in the phone jacks in random order 4 Connect an external telephone answering device by follow instructions that come with the answering device An exe...

Page 20: ...ack onto the handset 3 Install handset antenna 4 Place handset onto the charger front slot 5 The phone system is now ready to perform basic functions such as making and receiving phone calls and intercom calls No base station or handset programming is needed for basic operations 6 Charging cradle may be wall mounted but an L bracket should be used for support under the cradle to avoid breaking mou...

Page 21: ... active base unit keys once this mode has been entered Four LEDs will light up in Registration mode B Handset Operation Modes 1 IDLE mode this is the default mode a If there is no on going activity the handset automatically goes into SLEEP IDLE mode to save battery power b The handset can be turned off completely by holding down the END key for 3 seconds c The idle screen display custom name can b...

Page 22: ...ar on the upper right corner If no Base ID show up it applied that you are approaching the boundary of the coverage 2 If the line is occupied the LCD shows No Line Available and handset returns to standby mode 3 If a link cannot be established the LCD will show No Base after a 12 second time out 4 A call duration timer will start displaying the length of the call after link is established Making a...

Page 23: ...ear the beep sound the speakerphone of destination handsets will be opened up d Release BROADCAST key to end the broadcasting 2 Broadcasting a group of handsets a Enter the Group ID and then press BROADCAST key b Hear bi bi beep while the initiating handset broadcast all handsets within communication coverage c Start to speak the message to be broadcasted once you hear the beep sound the speakerph...

Page 24: ...y key except END and the Silent soft key to answer Notes 1 You can press SILENT Left soft key if you choose to ignore the call Unlike turning off the ringer from the handset menu the SILENT key operation is valid only for the current call 2 If Caller ID service is available the LCD will display the incoming call information If the LCD shows Private or Unknown the caller s information may have been...

Page 25: ...n hold 3 If the operation e g call transfer after putting a call on hold fails the held call may be dropped 4 You can power off the handset e g change battery while call is on hold After power on again you can continue the call by pressing UNHOLD Left soft key or select 3 from the Option menu to terminate the hold state 5 You can only unhold the call when within the coverage area of the base Once ...

Page 26: ... press VIEW soft key to enter the call logs information 2 You need to subscribe the caller ID service from local telecom company to retrieve this data Battery Recharge and Replacement 1 Charge the battery when one or several of the following happen a Phone beeps twice every two seconds b Battery icon is empty c Phone does not respond when a key is pressed d LCD and backlighting become dim e Talk r...

Page 27: ...d will be given ID 10 and 11 which gives them administrator privileges 4 De registration a You can de register a handset from a base De registration will reset the Handset ID to 00 erase the system security code and free up the old ID for future registration b After deregistration the handset will not be able to use the base to make or receive phone calls nor can it intercom other handsets c Press...

Page 28: ...nter the two digit Handset ID to be assigned next by the base f Upon successful operation the handset LCD will display Done otherwise it will show Message not received try again g If the handset ID is already in use by another handset the administrator will be alerted In that case the administrator can choose another ID or asks the handset having the desired ID to vacate by de registering with the...

Page 29: ...o digit Handset ID to call another handset extension a Un announced Call Transfer Press END before the destination handset answers the call is automatically transferred to the destination handset b Announced Call Transfer 1 Speak to the destination handset 2 Press XFER soft key or the END to end announcement The call is transferred to the destination handset Notes If the destination handset does n...

Page 30: ...rect the base station to forward all future phone calls to be routed to another handset or another phone number 2 Press handset MENU Right soft key 3 Press the number 5 this will enter the handset setting menu 4 Press number 3 handset enters call forwarding setting mode 5 Use Up Down arrow to scroll up and down the selection Off Another Handset External Line 6 Make a selection default Off and pres...

Page 31: ...n number by announcing OGM5 The extension you ve entered is busy or not available Please enter another extension number or press 0 for the operator 7 If the 2nd try is still not successful AA will announce OGM4 Sorry nobody can answer your call right now Please try again later goodbye then drops the call 8 When the DURAFON 4X base station is connected to wired PBX extension lines calls addressed r...

Page 32: ...on two separate phone lines 2 This feature only works for 2 lines if a 3rd phone call comes for the same handset the call will not be routed to the handset 3 It is recommended to order from the local phone company Hunt Group feature for all your lines and not subscribe to the Call Waiting feature AA Configuration by Administrator 1 Administrator can change the following AA settings a Record playba...

Page 33: ...nfirm the set up by press SAVE using the left soft key Notes 1 Only administrator can change AA settings 2 Because AA setting is stored on the base station the handset must be in range with the base to make changes 3 The maximum recording time for the greeting message is 128 seconds 4 Allowing each line s AA to be turned on or off separately is useful if different lines are used for different purp...

Page 34: ... that will be given out by the base to the next handset registering with the base c Dial tone Press 3 to set up the dial tone to be either Tone or Pulse Press 1 to choose Tone or press 2 to choose Pulse d Flash time Press 4 to set up the flash time from 100ms 200ms to 900 ms 9 levels to choose from For example press 2 if the desired flash time is 200ms e Line detect Press 5 to set up the line dete...

Page 35: ...etween upper and lower cases 4 A Pause entry represents a 2 8 second delay in dialing the following digits which is useful when calling a sequence of segmented numbers e g access code credit card number auto attendant entries etc Pause is entered by pressing the key twice LCD displays P Entering pause twice PP will result in 5 6 seconds pause in the dialing 4 The entries are alphabetically sorted ...

Page 36: ... alphabetical search method to locate the record to be erased or edited b Press OPTION soft key to enter editing menu c Press 2 to edit the desinated phone entry 9 Dial from display a Press TALK or Intercom to dial the phone number or Handset ID displayed Notes Character Table Key Characters and Orders 1 1 2 A B C 2 3 D E F 3 4 G H I 4 5 J K L 5 7 P Q R S 7 8 T U V 8 9 W X Y Z 9 0 0 Toggle case wh...

Page 37: ...se or À to scroll through the list i Press OPTION Right soft key for options Press 1 and confirm to erase current record Press 2 to view the arrival date and time of the call Press 3 to edit and save or save without editing into the phonebook c Press 3 to view the last 10 phone numbers received but didn t answer starting from the most recent one Use or À to scroll through the list i Press OPTION R...

Page 38: ...aling prefix feature Default Off ii If On is selected the handset is prompted to enter a prefix up to 14 digits iii Use Delete Right soft key and or À to edit prefix iv When this feature is turned on the LCD will prompt the user on each outgoing phone call except during redial or dialing by pressing the TALK key first whether to use the dialing prefix The current prefix is also displayed Press Yes...

Page 39: ...and sent They are stored in the Outbox in the order they are entered with Message 01 being the most recent entry The message counter on the upper right corner of the LCD display shows the message ID c Up to 5 received messages can be stored for later reference They are stored in the Inbox in the order they are received with Message 01 being the most recently received The message counter on the upp...

Page 40: ...LCD display for 8 seconds and then is automatically stored in the Inbox h Viewing received text messages i Press Menu 7 1 to enter Inbox menu ii The LCD displays Message 01 the most recent received message Use or À to view previous messages The LCD displays Empty if there is no inbound text message iii Press SAVE soft key to return the message to Inbox iv Press DELETE soft key and confirm to delet...

Page 41: ...0 708 mW Telephone Interface RJ11 x 4 NA Speech Coding 8 kbps G 729A 8 kbps G 729A Channel Coding 8 kbps Convolutional CRC 8 kbps Convolutional CRC Transmission Data Rate 170 678 kbps 176 678 kbps User Data Rate 128 kbps duplex 128 kbps duplex Duplex Time Division Duplex TDD Time Division Duplex TDD Voice Quality TIA EIA 470B TIA EIA 470B No of System ID 65 536 65 536 Ring Signal 20 50 Hz 12 90 Vr...

Page 42: ...Weight 32 ounces 6 17 ounces Notes 1 NA Not Applicable 2 The manufacturer reserves the right to change designs and specifications without notice ...

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