TROUBLESHOOTING GUIDE - DWF1215, DF1135, DF1136
PROBLEm
CaUSE
SOLUTION
General
Circuit breaker trips or fuse
blows when unit is turned on
Short in unit wiring.
Trace wiring in unit.
Improper circuit current rating
Additional appliances may exceed the current
rating of the circuit breaker or fuse. Plug unit into
another outlet or install unit on a dedicated 15
amp circuit.
Unit turns on or off by itself
Remote control has a similar frequen-
cy to other remotes in the area.
Replace Remote Control. Initialize to Remote
Control Receiver.
Radio frequency disturbance from
outside sources.
Replace Remote Control and Remote Control
Receiver where necessary. Initialize Remote
Control and Receiver
Defective Remote Control Receiver
Replace Remote Control Receiver. Initialize to
Remote Control.
Lights dim in room while the
unit is on
Unit is drawing close to circuit current
rating
Move the unit to another outlet or install unit on a
dedicated 15 amp circuit
Power cord gets warm
Normal Operation
The power cord may get slightly warm to the
touch when the heater is on
Defective power cord
Replace power cord if cord gets hot to the touch.
appearance
Fireplace does not turn on in
Manual Mode
Improper operation
Refer to Operation Section
No incoming power from the electrical
wall socket
Check Fuse/Breaker Panel
Defective On/Off Switch
Replace On/Off Switch
Defective Switchboard
Replace Switchboard
Defective Remote Control Receiver
Replace Remote Control Receiver. Initialize with
Remote Control.
Fireplace does not turn on in
Remote Mode
Improper operation
Refer to Operation Section
Remote control not initialized to fire-
place
Initialize the remote control
Loose wiring
Check wiring connections
Remote Control not working
Install new battery into the Remote Control. Re-
initialize remote control where necessary
Replace Remote Control Receiver where nec-
essary. Initialize Remote Control Receiver to
Remote Control.
Defective Switchboard
Replace Switchboard
Defective Remote Control Receiver
Replace Remote Control Receiver. Initialize to
Remote Control
Flame Frozen
Loose wiring
Check wiring connections
Defective flicker motor
Replace flicker motor
Flame not bright or flame not
visible
Loose wiring
Check wiring connections
Defective LED light strip(s)
Replace LED light strip(s)
Log set dim, not glowing
Defective LED Log Driver Board
Replace LED Log Driver Board
Flame Shudder
Defective flicker motor
Replace flicker motor
