CounterPath eyeBeam 1.5 User Manual Download

Page: 1 / 70

eyeBeam 1.5

User Guide

Summary of Contents for eyeBeam 1.5

Page 1: ...eyeBeam 1 5 User Guide...

Page 2: ...is intended to demonstrate typical uses and capabilities of the eyeBeam 1 5 softphone application from CounterPath Solutions Inc Users of this material must determine for themselves whether the infor...

Page 3: ...Call 10 Handling a Call 11 Conference Calls 13 Managing Calls and Contacts 16 Calls Contacts Drawer 16 Contacts Tab 17 Calls Tab 21 Availability 23 Privacy Rules 27 Instant Messaging IM 29 The eyeBea...

Page 4: ...encing Enhanced Features and Functions The eyeBeam 1 5 softphone also supports the following VoIP features and functions Instant messaging and presence using the SIMPLE protocol Managed contact list i...

Page 5: ...ophone to make calls Any of the following configurations are acceptable External speakers and microphone Built in speakers and microphone Dual jack multimedia headset Bluetooth multimedia headset USB...

Page 6: ...Phone Legerity PhonePort PCI card Intel 600SM PCI card Video Cameras Calls made with eyeBeam will work without a video camera but one is necessary to allow other parties to see your image eyeBeam wil...

Page 7: ...start eyeBeam you will automatically be logged into every enabled account To enable an account click at the top of the softphone choose SIP Account Settings and click enable for the desired account Fo...

Page 8: ...the Number for sending calls to voicemail field 2 5 Setting up a Contacts List Use of a Contacts list is optional but is the most efficent way to make calls You can set up contacts in several ways Dur...

Page 9: ...Softphone 3 1 The Onscreen Phone Menu Close Availability Auto Answer Auto Conference Do Not Disturb Conference Hang up Speaker Control Microphone Control Dial Minimize Display and Dialpad Calls Conta...

Page 10: ...s When the phone is ringing with an incoming call click here to send the call immediately to voicemail Information on voicemail is provided by your VoIP service provider it is not part of eyeBeam If t...

Page 11: ...n page 43 If no accounts have been set up the final message is Awaiting proxy login information You must set up accounts See Configuring eyeBeam on page 4 When you are logged in the Call display shows...

Page 12: ...the name you can enter the entire name kpereira domain com or just the name kpereira If you start to enter a name and the Turn Letters feature is on then these letters are converted to numbers Press...

Page 13: ...ick Answer on the Call Alert box Click the line number on the softphone Press Enter on the keyboard if the softphone is the active application You can ignore the call in any of these ways Click on the...

Page 14: ...Application pane Call Information To view information such as the current codecs hover over the line button for example line 1 that the call is being made on Information appears in the tool tip Add t...

Page 15: ...vider supports Flash Sending to Voicemail DND and Forwarding Calls Send to Voicemail When a call comes in you can send it to voicemail by clicking on the Call display You can access your voicemail mes...

Page 16: ...line If you then click CONF again all lines including the new line will be added to the conference 4 To restart the conference click CONF again Note that you can be the host even if you did not initi...

Page 17: ...matically be added While the Call Is in Progress Changing the Mode While the conference call is in progress you can change to any of the other modes by enabling the desired combination of AA and AC ey...

Page 18: ...one person may host six other parties to occupy all of its available lines with one of those parties being a conference of their own containing five other parties This would bring the total number in...

Page 19: ...display the eyeBeam Calls Contacts drawer click the black button toward the extreme right edge of the softphone application You can open display and close hide this drawer at any time Your availabilit...

Page 20: ...e mail from eyeBeam Contacts are typically organized into groups eyeBeam includes three built in groups Family Friends Work You can add more groups as desired Changing the Contacts List View To displ...

Page 21: ...ct details Add delete or change a contact method Change the primary contact method Move a contact to another group by selecting a different group Add an existing contact to more groups by selecting on...

Page 22: ...roup Create a new group by clearing the field and typing in a new name The new contact will be added to this new group Clear the displayed group in order to add the contact to No Group Contact Methods...

Page 23: ...rder The most popular headings are display name entry_id given_name surname postal_address For a complete list of headings see Contact List Headings on page 63 3 Save the file as csv Exporting Contact...

Page 24: ...match the security option you have specified see Account Properties Security on page 52 Managing the Lists of Calls You can open and close each list to show or hide its contents You can select a list...

Page 25: ...7 Delete the call Add to contacts The Add Contact dialog box appears Complete the dialog box and press OK For more information on the fields see Managing Contacts on page 18 Phoning and Sending IM fro...

Page 26: ...eyeBeam sends them a notification request The request asks that you be able to see that person s availability If the person allows this request then the icon beside their name in your Contacts lists...

Page 27: ...availability The other person will be added to your Contacts list The other person will be added to your privacy rules with Show my Status set to No You can later change this rule see page 27 In the f...

Page 28: ...om the uncheck the Show this contact s Availability field on the Contact Properties dialog box see page 17 Joseph Kokila Joseph adds Kokila to his contact list Joseph s eyeBeam sends let me see you No...

Page 29: ...have not moved or clicked the mouse or pressed a keyboard key for the Idle period Set the Idle period in Options General Status See page 34 Not applicable Available Either You have set your availabili...

Page 30: ...ht click on the name and choose Ban this Person Privacy Rules Window Click at the top of the phone and choose Privacy Rules The Privacy Rules window appears Adding a Name or Domain 1 Click Add The Add...

Page 31: ...anging Settings To change the settings for an existing name click in the cell you want to change the value changes for example from No to Yes Deleting an Entry Click on the entry and click Delete The...

Page 32: ...plete the dialog box and press OK For more information on the fields see Managing Contacts on page 18 Conversation area Message input area These tabs can be used to switch between two separate message...

Page 33: ...ce provider and are set individually for each account See page 43 Privacy Rules See page 56 Open Diagnostic Log Customer support may ask you to open this log if you are experiencing problems with eyeB...

Page 34: ...r preference Double clicking Choose the action that suits your preference Enable Zero Touch device configuration When clicked on eyeBeam detects the audio and video devices connected to your computer...

Page 35: ...in a notification balloon at the lower right corner of the screen whenever the configuration automatically changes Notification balloons are supported in newer versions of Windows Folder for recordin...

Page 36: ...ingtone a WAV file You can play to try it out You can activate one ringtone You can delete a ringtone Set up eyeBeam to bring the softphone to the front automatically when a call comes in Set up eyeBe...

Page 37: ...You can set the Idle timer This is the time since you last moved or clicked the mouse or pressed a keyboard key after which eyeBeam will automatically change your Availability to Idle You can add a c...

Page 38: ...s you will always be using eyeBeam in speakerphone mode you must make a selection here Select the headset in both the Speaker device field and Microphone device field Use acoustic echo cancellation AE...

Page 39: ...ker phone The Speaker Phone button on the dialpad is disabled Use acoustic echo cancellation AEC Reduces the echo effect that can arise with a speakerphone or that can arise if the sound from the spea...

Page 40: ...etwork conditions You cannot change the properties of any codecs About Codecs Audio codecs describe the format by which audio streams are compressed for transmission over networks Codecs can be catego...

Page 41: ...nd G 722 2 3 3 Broadvoice 32 3 3 Broadvoice 32 FEC 3 3 DVI4 3 3 DVI4 Wideband 3 3 G 711aLaw 3 3 G 711uLaw 3 3 G 722 3 G 723 3 3 G 726 3 3 G 729 3 3 3 GSM 3 3 iLBC 3 3 L16 PCM Wideband 3 3 Speex 3 3 Sp...

Page 42: ...than others but may result in lower video quality You can enable or disable codecs as desired You may decide to disable a codec even though your service provider supports it With only one codec enabl...

Page 43: ...ich uses more bandwidth but may result in better call quality Typically off However if you are using a slow dial up or ISDN connection you may want to turn it on Call inactivity When this feature is o...

Page 44: ...for the call possibly resulting in better audio service For Windows installations there are restrictions on the service you can use based on your version of Windows eyeBeam supports 802 1p QoS packet...

Page 45: ...d each time you log on In order not to create large files when logging which may create computer problems you must not remain logged on indefinitely when logging You should occasionally exit and resta...

Page 46: ...d account One of these accounts is always the default account You can set any account as the default account click on the account and click the Make Default button Rules for Enabled Accounts and Defau...

Page 47: ...is required it will be provided by your VoIP service provider Domain For example in kpereira domain com the domain is domain com Provided by your VoIP service provider Domain Proxy Register with domai...

Page 48: ...example domain com or an IP address for example 123 456 789 012 Target domain To send directly to the other party s domain Dialing Plan Information about the syntax of the numbers used by this VoIP s...

Page 49: ...oicemail If your VoIP service includes voicemail choose the setting specified by your VoIP service provider On eyeBeam will subscribe to be notified when there is a voicemail for you Off the service p...

Page 50: ...ed Always forward to this address You can use this feature even if your VoIP service does not include voicemail To forward calls to another number instead of sending them to voicemail For example when...

Page 51: ...CounterPath eyeBeam 1 5 48 Account Properties Topology...

Page 52: ...problems with calls contact your service provider for information on their firewall traversal solution Port Used on Local Computer Manually specify port range The appropriate setting depends on your...

Page 53: ...availability and also allows you to see the online status of others This tab lets you configure eyeBeam as it is supported by the VoIP service provider Once you have configured presence on this page y...

Page 54: ...and the presence rules The file can be stored locally or on a remote computer Local WebDAV XCAP The storage method that is valid for your setup is controlled to some extent by the Presence Mode on th...

Page 55: ...able 13 Account Properties Security Field Description Signaling Transport Contact your VoIP service provider to identify the types of transport that are supported Then choose a supported transport Aut...

Page 56: ...call INVITE will specify SRTP media encryption If the correct certificates are not in place or if the other party does not accept encrypted calls the call will fail eyeBeam will only accept INVITEs th...

Page 57: ...this amount of time then attempt to reregister If the second attempt fails eyeBeam will wait twice this time and try again then four times this time and so on until reregistration succeeds The factory...

Page 58: ...ion timer Enter a value in Default session time The factory setting is 60 Turn off to disable session timer refreshes will never be sent Session timer preference This field specifies your preference f...

Page 59: ...unterPath eyeBeam 1 5 56 6 3 Privacy Rules For information on privacy rules see page 27 6 4 Open Diagnostic Log and Folder For information on these menu items see Options Advanced Diagnostics on page...

Page 60: ...Digits Space bar Windows only Clear Backspace Dial Enter Display Help Ctrl F1 Turn Auto Answer on off Ctrl a Open Calls Contacts drawer Ctrl b Turn Do Not Disturb DND on off Ctrl d Turn Auto Conferenc...

Page 61: ...selected transformation is performed Then the call is placed using the transformed input B 1 Dialing Plan Syntax In eyeBeam the dialing plan establishes the expected patterns of characters for a telep...

Page 62: ...it within the specified range character character Regular expression rules A character within the specified range digit1 digit2 digit3 Regular expression rules One of the characters in the collection...

Page 63: ...n is performed If no match is found the default account is selected and no transformation is performed If you are typing the input the digits are compared one by one as they are entered The comparison...

Page 64: ...e associated transformation is performed No match The characters typed do not match the patterns for any dialing plan If you stop typing nothing happens even after the T timer and long timer have expi...

Page 65: ...rmining the account to use for this number However since users may still be in the habit of entering the prefix you may want to include this pattern to handle such a scenario Distinguishing between a...

Page 66: ..._address4 surname business_number5 sms_address5 email_address business_number6 sms_address6 email_address2 mobile_number custom_fields email_address3 mobile_number2 custom_fields2 email_address4 mobil...

Page 67: ...exe emoticons eyeCall dll used to make calls from Microsoft Outlook other dll files including dll files for supported codecs unins000 dat which contains information about uninstalls of eyeBeam ico ca...

Page 68: ...he number Attach a hyperlink with this format a href sip address or number dial address or number a For example a href sip kpereira domain com dial kpereira domain com a E 2 From the Command Line You...

Page 69: ...at eyeBeam follows in order to interpret the SIP address or phone number that the user has entered and to modify the number or address as required to ensure that the call will be placed successfully D...

Page 70: ...rt protocols are TLS and UDP TLS Transport Layer Security A transport protocol for delivering data over an IP network TLS is a secure transport protocol which means that all the data being transmitted...

Search results

Summary of Contents for eyeBeam 1.5

Reviews:

Related manuals for eyeBeam 1.5

Brands by name

Popular brands

CounterPath eyeBeam 1.5, User Manual

Search results

Summary of Contents for eyeBeam 1.5

Reviews:

Related manuals for eyeBeam 1.5

Brands by name

Popular brands