CircuPool
Help Guides:
RJ-G Series
1
Problem
Possible Cause
Corrective Action
Power LED and Display Screen
not turning on.
Power not connected to unit.
Check that the Power Module is connected to a
208240 VAC service, or a 110-120 VAC service.
Check that the Power Module internal wiring
matches the voltage
Circuit Breaker Tripped.
Verify input voltage with a voltmeter. If there is
input power, the circuit breaker may have
tripped. The Infinity Series is protected by a 3
amp circuit breaker located at the base of the
Power Module. To reset the circuit breaker press
the small yellow pin back in. Main power to the
unit must be turned off prior to resetting the
circuit breaker. Should the circuit breaker
continue to trip after this exercise then you
should consult Compu Pool for assistance.
Loose ribbon cable between
Power Circuit Board and Display
Circuit Board.
Check that the ribbon cable between the Power
Circuit Board (back) and the Display Circuit Board
(front) is securely connected.
Low or no chlorine residual.
Insufficient chlorine output %.
Increase chlorine production by pressing the "+"
button.
Insufficient running times.
Increase the operating hours of the pool
filtration pump and chlorine generator.
Low stabilizer (cyanuric acid)
level in pool water
Add stabilizer to maintain a level of 30 – 60 ppm.
Ph too high.
Adjust Ph level to 7.2 – 7.8.
Temporary loss of chlorine due
to heavy bather load, rain,
organic matter.
Set the unit to Super Chlor and let run for a 24
hour period. Re-check and if still low take pool
water sample to pool professional.
Salt Content below 2500ppm
Add additional salt to pool to bring salinity
within 3000 - 4000ppm (3500 ideal)
Calcified or clogged cell.
Remove cell from plumbing line and clean
High nitrates or phosphates in
pool water.
Contact pool professional
Metals present in pool water.
Contact pool professional
Water Fault LED on.
Insufficient or no water flow
through cell.
Check that the pump is operating correctly and
turns on and off with the chlorine generator with
the timer.
Ensure that pump strainer baskets are not
clogged.
Check that all valves are opened correctly. Check
for any blockages.
Clean or backwash filter if dirty.
Pump speed too low (for multi
speed pumps).
Increase the pump speed to ensure consistent
and sufficient water flow through the Cell.
No salt in pool water.
Add salt to pool water to reach required level of
30004000ppm (3500 ideal)
Cell Cable not connected to
Check that the Cell Cable connector is correctly
