Commonwealth EFTPOS LITE INGENICO 5110 Reference Manual Download

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INGENICO 5110 TERMINAL OPERATOR REFERENCE GUIDE V2.0

EFTPOS LITE

PROC0164_ADV9805_ELITE.qxd:PROC0164_ADV9805_ELITE.qxd 17/10/08 7:11 PM Page FC1

Summary of Contents for EFTPOS LITE INGENICO 5110

Page 1: ...INGENICO 5110 TERMINAL OPERATOR REFERENCE GUIDE V2 0 EFTPOS LITE...

Page 2: ...STORE AND FORWARD SAF PROCESSING 22 DAMAGED CREDIT CARD PROCESSING 27 PRINTER FUNCTIONS 29 DUPLICATE RECEIPTS 30 TOTALS RECONCILIATION PREVIOUS SETTLEMENT CUMULATIVE SHIFT 31 CHANGING PASSWORDS MANAG...

Page 3: ...red for all transactions over your floor limit I Check the validity and expiry dates on all cards presented I If you have any doubts about the transaction card or card presenter contact the Authorisat...

Page 4: ...r Terminal ID Credit Card floor limit downtime processing Debit Card floor limit downtime processing American Express merchant number JCB processed by Amex Diners Club merchant number The above is con...

Page 5: ...transactions All parties to the network work together so that the system can cope with the large volumes processed Each day millions of transactions pass through the Australian EFTPOS network The diag...

Page 6: ...nk requesting an action The transaction is only completed when a response from the bank is received I Inter bank network all major banks and credit unions are connected to each other This allows cards...

Page 7: ...6 Terminal layout...

Page 8: ...46 50 5 Smart card reader this reader is available for future use with SmartCards The reader is located at the bottom of the terminal 7 Terminal function descriptions 6 Yellow option buttons these bu...

Page 9: ...ers and then key onto the PINpad at a later time The terminal will prompt you for a phone authorisation for transactions above your floor limit NOTE SAF is not available on Currency Conversion transac...

Page 10: ...nition COMMONWEALTH With no other functions BANK EFTPOS READY COMMONWEALTH With XPOS functions BANK EFTPOS READY XPOS COMMONWEALTH With MOTO functions BANK EFTPOS READY MOTO I The design of the softwa...

Page 11: ...ed 1 PURCHASE Enter the amount of the purchase and then 0 00 select OK or if Cashout is also required select ENTER AMOUNT AND OK the yellow soft key underneath CASH CASH If Cashout is required 1 PURCH...

Page 12: ...D X XX All refund transactions require the operator ENTER PASSWORD manager to input password and then select OK AND OK 3 REFUND Select the type of account the cardholder TOTAL X XX wishes to use CHQ c...

Page 13: ...D NO 123456 123 EXPIRY DATE 01 01 SAVINGS PURCHASE 10 00 TOTAL AUD 10 00 20 MAR 2006 11 59 CBA KEYCARD APPROVED COMMONWEALTH BANK EFTPOS RETAILER NAME RETAILER ADDRESS TERMINAL 12345678 REFERENCE 6543...

Page 14: ...H NOTE Cashout is not permitted on a credit card If you press cash the credit option will not appear 2 PURCHASE Select credit CR credit account TOT X XX SELECT ACCOUNT CHQ SAV CR 3 AUD cc This screen...

Page 15: ...REQUEST IN PROGRESS 6 SIGN REQUIRED If the signature matches the one on the credit card SIGN VALID select YES If you select NO the terminal will then NO YES ask if you want to cancel the transaction...

Page 16: ...rency Select the corresponding yellow option key below either AUD or CC NOTE Step 4 is only applicable for Currency Conversion transactions 5 REFUND CREDIT Select OK credit card transactions are signa...

Page 17: ...56 123 EXPIRY DATE 01 01 CREDIT PURCHASE 10 00 TOTAL AUD 10 00 20 MAR 2006 11 59 CBA KEYCARD APPROVED 08 SIGNATURE REQUIRED X MS J BROWN PLEASE SIGN HERE COMMONWEALTH BANK EFTPOS RETAILER NAME RETAILE...

Page 18: ...on currency shown I acknowledge I had a choice to pay in AUD COMMONWEALTH BANK EFTPOS RETAILER NAME RETAILER ADDRESS MERCH ID 12345678910111 TERM ID 87654321 MERCHANT COPY CREDIT 123456 123 S CR SALE...

Page 19: ...se an imprinter and manual voucher CC201 for credit cards and CC581 for debit cards to take a record of the card and transaction details Procedures for completing transactions are the same whether the...

Page 20: ...LIMIT Select 2 VOUCHER 2 VOUCHER 3 RESET 6 AUTH NO VOUCHER ENTRY Enter the authorisation number and select OK ENTER AUTH NO AND OK If no authorisation number was required select OK 7 AUTH NO CARD NUMB...

Page 21: ...savings CR credit SELECT ACCOUNT CHQ SAV CR 13 DATE DD MM YYY Enter the date the transaction took place this can DATE be found on the offline voucher ENTER VOUCHER DATE 14 VOUCHER TIME HH MM Enter the...

Page 22: ...D 10 00 20 MAR 2006 11 59 AUTH NO SIGNATURE REQUIRED X MS J BROWN PLEASE SIGN HERE COMMONWEALTH BANK EFTPOS RETAILER NAME RETAILER ADDRESS TERMINAL 12345678 REFERENCE 654321 VOUCHER ENTRY MERCHANT COP...

Page 23: ...2 Proceed as per a normal transaction entering the type of transaction the amount of the transaction and the type of account 3 A transaction receipt will be printed with a signature panel for the cus...

Page 24: ...low customers to still select EFTPOS as their payment option even when the PINpad has reached its storage capacity SAF totals The total amount of SAF transactions processed each day will be reflected...

Page 25: ...menu either the THEN PRESS OK manager or operator password is required 4 1 CONFIGURE Select MORE 2 PASSWORDS 3 REBOOT MORE 5 4 SAF STORAGE Select 4 SAF STORAGE BACK 6 1 SAF REPORT Select 1 SAF REPORT...

Page 26: ...SS TERMINAL 12345678 SAF TRANSACTIONS ORIGINAL DATE AND TIME 20 MAR 2006 11 59 CARD NO 123456 123 EXPIRY DATE 01 01 CREDIT REFUND 10 00 TOTAL AUD 10 00 ORIGINAL DATE AND TIME 20 MAR 2006 11 59 CARD NO...

Page 27: ...t through the voucher entry option on the terminal Note Pressing the CLR key causes the terminal to return to idle The BACK key causes the previous screen to be displayed If either Unsent SAFs or Fail...

Page 28: ...ter two digit card sequence number after the ENTER NUMBER expiry date and select OK If no card sequence number is available select OK 4 EXPIRY MM YY Enter expiry date of card and select OK ENTER EXPIR...

Page 29: ...nal scheme rules you must give the cardholder the option of either paying in Australian dollars or their local currency Select the corresponding yellow option key below either AUD or CC NOTE Step 10 i...

Page 30: ...quire a printed message facility a warning message will be displayed if the printer is out of paper or if the printer cover is open Screen PRINTER ERROR PAPER OUT PRESS OK OR CLR Please insert a new r...

Page 31: ...ch may double charge the cardholder the duplicate receipt function allows you to reprint the last completed transaction It will show all the details of the transaction and whether the transaction was...

Page 32: ...will settle on your behalf at 21 45 EST Previous settlement this function allows you to view the totals of your previous settlement If the Last Seven Settlement Function is activated you will be give...

Page 33: ...totals menu either the manager or THEN PRESS OK operator password is required 5 1 RECONCILE Select the type of total you wish to use 2 PREV SETTLEMENT The terminal will then print the total 3 CUMULAT...

Page 34: ...Function key BANK EFTPOS READY 2 1 EFTPOS Select 2 TERMINAL 2 TERMINAL 3 ENTER PASSWORD To enter the terminal option menu the manager THEN PRESS OK password is required 4 1 CONFIGURE Select 2 PASSWORD...

Page 35: ...r password can only complete those refund transactions up to the limit you set for operators For example if the operator limit is set at 50 00 all refund transactions under this amount can be processe...

Page 36: ...ATOR Select 1 or 2 depending on which limit you 2 MANAGER wish to change 7 OPERATOR LIMIT Enter the new refund limit and press OK The X XX terminal will then return to the previous menu ENTER NEW AMT...

Page 37: ...that passes before the PINpad lock is activated Audible tone allows you to turn off the audible tone that sounds when a transaction is declined LCD contrast allows you to adjust the brightness of the...

Page 38: ...ger or operator password is required ENTER CODE AND OK 4 1 CONFIGURE Select 1 CONFIGURE 2 PASSWORDS 3 REBOOT 4 SAF STORAGE 5 1 PINPAD LOCK Select 1 PINPAD LOCK 2 AUDIBLE TONE 3 LCD CONTRAST MORE Turni...

Page 39: ...lect the blue Function key BANK EFTPOS READY 2 1 EFTPOS Select 2 TERMINAL 2 TERMINAL 3 PASSWORD To enter the terminal option menu either the manager or operator password is required ENTER CODE AND OK...

Page 40: ...e terminal option menu either the manager or operator password is required ENTER CODE AND OK 4 1 CONFIGURE Select 1 CONFIGURE 2 PASSWORDS 3 REBOOT MORE 5 1 PINPAD LOCK Select 3 LCD CONTRAST 2 AUDIBLE...

Page 41: ...s Enabling training mode Step Screen Action 1 COMMONWEALTH Select the blue Function key BANK EFTPOS READY 2 1 EFTPOS Select 1 EFTPOS 2 TERMINAL 3 1 DUPLICATE RECEIPT Select the yellow option key below...

Page 42: ...COMMONWEALTH BANK EFTPOS RETAILER NAME RETAILER ADDRESS TERMINAL 12345678 REFERENCE 654321 TRAINING MODE NOT FOR VALUE MERCHANT COPY CARD NO 123456 123 EXPIRY DATE 01 01 CREDIT PURCHASE 10 00 TOTAL AU...

Page 43: ...ff are fully aware of the responsibilities of conducting MOTO transactions Step Screen Action 1 COMMONWEALTH Select the yellow option key below MOTO BANK EFTPOS READY MOTO 2 CARD NUMBER Manually enter...

Page 44: ...D 10 00 20 MAR 2006 11 59 CBA MASTERCARD MOTO APPROVED 08 Step Screen Action 6 AUD cc This screen will appear if you have Currency EXCH RATE N nnnn Conversion activated on your terminal and the card X...

Page 45: ...nts Products vary dependent on terminal selection Retailers select the product from a menu on the EFTPOS terminal accept payment then print the product XPOS automates the physical distribution of prod...

Page 46: ...addition to providing a better service to your customers you also earn a commission for each foreign currency transaction Currency Conversion will enable you to I Provide a better customer service by...

Page 47: ...roved VIP APPROVED 00 APPROVED 00 12 Invalid transaction DECLINED 12 TRANSACTION DECLINED INVALID TRANS 12 13 Invalid amount DECLINED 13 TRANSACTION DECLINED INVALID AMOUNT 13 14 Invalid card number D...

Page 48: ...ANSACTION DECLINED REFER CARD ISSUER 51 52 No cheque account DECLINED 52 TRANSACTION DECLINED NO CHEQUE ACCT 52 53 No savings account DECLINED 53 TRANSACTION DECLINED NO SAVINGS ACCT 53 54 Expired car...

Page 49: ...NSACTION DECLINED ISSUER NOT AVAIL 91 94 Duplicate transaction DECLINED 94 TRANSACTION DECLINED DECLINED 94 96 System malfunction DECLINED 96 TRANSACTION DECLINED RETRY TRANSACTION 96 97 Reconcile tot...

Page 50: ...rinter Message Terminal Display 001 Sending error SENDING TRANSMISSION ERROR ERROR 001 SENDING ERROR 001 004 Powered off POWER TRANSMISSION ERROR FAILED 004 POWER FAILED 004 005 POS communications err...

Page 51: ...response INVALID TRANSMISSION ERROR RESPONSE T28 INVALID RESPONSE T28 T29 Invalid PPID UNKNOWN COMMUNICATIONS PPID T29 ERROR UNKNOWN PPID T29 T30 Re initalisation is required INIT REQUIRED T30 COMMUN...

Page 52: ...51...

Page 53: ...ecall 1800 813 700 for all over floor limit manual debit card transactions Call 13 26 36 for all over floor limit manual credit card transactions I Charge cards American Express 1300 363 614 Diners Cl...

Page 54: ...ADV9805 070606 Commonwealth Bank of Australia ABN 48 123 123 124 1800 022 966 24 hours 7 days commbank com au...

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