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Scan! Scanners 

Troubleshooting Guide 

Summary of Contents for SMARTLF SCAN

Page 1: ...Scan Scanners Troubleshooting Guide ...

Page 2: ...s errors or quality observations should be reported to Technical Support Colortrac Ltd Colortrac Ltd shall not be liable for any damages errors issues or events that result from the use of the equipment or this manual No part of this product or publication may be reproduced copied or transmitted in any form or by any means without permission from Colortrac Ltd Units 3 5 Brunel Court Burrel Road St...

Page 3: ...Display 4 2 Image Does Not Look As It Should 5 3 Firmware Install Problems 7 4 Paper Loading Problems 8 5 Error Codes 9 6 Miscellaneous 10 References within this Instruction Manual The Scan Service Material can be found on www colortracsupport com Requister for your own access ...

Page 4: ...Scan Scanner Troubleshooting Guide Page 4 of 10 1 Dead Scanner No Display 1 1 Flow Graph Note Follow procedures in the Service Manual for the various suggestions ...

Page 5: ...h washed out or incorrect colours is normally down to the scanner needing calibration Follow instructions in the Scan service manual to calibrate the scanner 2 When the image between 2 CIS points has a step it is because the scanner needs the auto stitch process to be run Follow instruction in the Scan service manual to auto stitch the scanner 1 2 ...

Page 6: ...scratches 2 on the glass or dirt being picked up from the paper tray and dragged through If the line is contineous through the scan clean the glass and calibrate the scanner If it starts and appears to disapear further down the scan clean the paper tray and try again Scratched Glass needs replacing 2 1 ...

Page 7: ...Scan Scanner Troubleshooting Guide Page 7 of 10 3 Firmware Install Problems 3 1 Flow Graph Note Follow procedures in the Service Manual for the various suggestions ...

Page 8: ...Scan Scanner Troubleshooting Guide Page 8 of 10 4 Paper Loading Problems 4 1 Flow Graph Note Follow procedures in the Service Manual for the various suggestions ...

Page 9: ...NVALID 004 ERR_CAL_PARAMS_MISSING 005 ERR_SD_MOUNT 006 ERR_SD_READ 007 ERR_SD_WRITE 008 ERR_SD_FULL 009 ERR_SD_FORMAT 010 ERR_SD_CLOSE 011 ERR_USB_MISSING 012 ERR_USB_MOUNT 013 ERR_USB_CORRUPT 014 ERR_USB_READ 015 ERR_USB_WRITE 016 ERR_USB_FULL 017 ERR_USB_DELETE 018 ERR_USB_CLOSE 019 ERR_ETHERNET 020 ERR_ETHERNET_NO_PC 021 ERR_ETHERNET_NO_CLOUD 022 ERR_ETHERNET_PC 023 ERR_ETHERNET_CLOUD 024 ERR_S...

Page 10: ...on SD Card has bad connection faulty Replace Main Board Keypad buttons won t move icons through menu Keypad cable not making good connection LCD shows icons but no LED illumination LED cable not making good connection Unable to scan to network No LEDs at port Faulty network cable Bad network connection Faulty Main Board Scan over network terminates early with corrupted image The scanner is running...

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