Troubleshooting of Canyon SMART
WATCHES: possible difficulties and
solutions
Synchronization of alerts and messages between a
smartphone and a smartwatch is faulty
The only correct way to connect Canyon Smart Watches to smartphones is Canyon
Fit application. It usually syncs data between a smartphone and a watch while
working on background. Please note, that some smartphone manufacturers set
limitations of background apps in order to save battery charge and improve
smartphone performance. It may lead to unstable connection and faulty
synchronization of alerts and messages. In order to avoid that, please deactivate all
possible limitations in your operation system settings.
Deactivation of limitations in the most popular Android smartphones
Xiaomi
1. Settings - All apps - Canyon Fit - turn on Autolaunch
2. Settings - All apps - Canyon Fit - Activity Control - choose No Limitations
(If #1 and #2 were not successful. Settings - About Phone - tap “MIUI Version”
multiple times until you see an alert “You became a developer”. Settings - More
Settings - For Developers - turn off MIUI optimization. Reboot the phone.)
Huawei (tested on Mate 20 EMUI)
Settings - Battery - Applications Launch - Canyon Fit - Deactivate automatic control -
Manual comntrol - Activate all checkboxes - ok
Samsung (tested on A5)
1. Settings - Applications - Canyon Fit - Battery - Optimization - All applications -
Canyon Fit - Dectivate checkbox
2. Settings - Optimization - Wait for status to appear - Battery - Deactivate checkbox
from Canyon Fit - List of exceptions - Add application - Canyon Fit
