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User Manual

SS15

2022

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08

©

2022

Cambrionix Ltd. All rights reserved

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EN

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Summary of Contents for SS15

Page 1: ...User Manual SS15 2022 08 2022 Cambrionix Ltd All rights reserved EN ...

Page 2: ...to the mains 9 4 4 Connecting to Host 9 4 5 Charging 9 4 6 Cables 9 4 7 Registration 10 4 8 Help and Support 10 5 Using your SS15 11 5 1 Using without connecting to host 11 5 2 Using when connected to host 11 5 2 1 Connecting the Hub to a host computer 11 5 2 2 Charging 11 5 2 3 Data Transfer 12 5 2 4 Communication Interface and Protocol 12 5 3 Scalability 14 5 4 Manage Ports Your SS15 15 5 4 1 Po...

Page 3: ...6 6 6 Consumables and Placing Orders 26 6 7 Power Supply 27 7 Troubleshooting 28 7 1 Initial troubleshooting tips 28 7 2 Logging through LiveViewer 28 7 3 Hardware Failure 29 7 4 Device connection 29 7 5 Hub connection issues 30 7 6 No GUI 31 7 7 Software troubleshooting 32 8 Disposal 33 9 Returns and Damaged Products 34 9 1 What do I do if my order arrives and something the product is faulty or i...

Page 4: ...d to enable new charging profiles ensuring the SS15 can charge the latest devices It is ready to charge out of the box and sync devices when attached to a host computer When a local host computer is connected the host can control the operation of the ports using freely available software Device charging and synchronisation can be monitored through Cambrionix s LiveViewer App the Application Progra...

Page 5: ...se and safety during operation This user manual cannot cover all possible applications If you would like additional information or if problems arise that are not sufficiently addressed in this manual please ask your distributor or contact us directly using the means preferred which are located on the back cover of this manual CAUTION Personal Injury and Damage to the product l Observe the safety i...

Page 6: ... action signs Read operating instructions Mandatory regulation 3 4 Product modification Cambrionix products are designed and manufactured to meet the requirements of UK and International safety regulations Modifications to the product could affect safety and render the product non compliant with relevant safety standards resulting in injury or damage to the product CAUTION An electric shock or per...

Page 7: ...section describes the safety precautions you must follow when using the power supply CAUTION An electric shock or personal injury may occur l Do not use a damaged power cord or plug or a loose power socket l Do not touch the power plug with wet hands l Do not allow liquids to come into contact with the unit or power supply CAUTION Damage to your product may occur l Do not short circuit the Power S...

Page 8: ...thed socket CAUTION Damage to your Cambrionix product may occur l Operate the product only in an environment where the ambient temperature is inside the operating temperature range l Operate the product only in an environment where the relative humidity is inside the operating range l Be careful not to leave the power cord underneath a heavy object CAUTION Overheated power sockets may cause a fire...

Page 9: ...tities are correct before opening This is to avoid retesting and repackaging any items that are not required When opening the packaging use a suitable method to open the box i e do not use a knife This is to ensure the product is not damaged CAUTION Personal Injury and Damage to the product l There will be a sticker on the hub advising you to read the User manual before use This will need to be re...

Page 10: ... 3 2 Gen 1 Type A cable Using an incorrect host cable may result in the hub and all subsequent ports not being recognised by your host Please note that USB specifications require a minimum 100 mA charge current to be delivered during data transfer As indicated in above if the attached device has a BC1 2 compliant CDP port the device can draw up to 2 1A while transferring data 4 5 Charging Your SS1...

Page 11: ...tps cambrionix atlassian net servicedesk customer portals You can also download any of our manuals and keep up to date at the link here l www cambrionix com product user manuals When contacting support please supply the product information for the hub in question This can be found on the Device Information Plate which is either on the underside or back of the unit Providing serial and Purchase ord...

Page 12: ... specified by the manufacturer will commence once profiling is complete Depending on the state of charge of the device attached this may take tens of seconds 5 2 Using when connected to host 5 2 1 Connecting the Hub to a host computer Connect the SS15 to your host system using a USB 3 2 Gen 1 Type A cable Using an incorrect host cable may result in the hub and all subsequent ports not being recogn...

Page 13: ...e settings_display first which gives you the entire settings which you can then modify and re issue in entirity 5 2 3 Data Transfer If you wish to transfer data change applications restore or update your mobile device a data connection to a local host computer is required The hub is compatible with macOS Windows and Linux operating systems and can transfer data between these operating systems and ...

Page 14: ...ically If this is not the case or if a Mac or Linux platform is used the driver may be downloaded from www ftdichip com The VCP drivers are required For Linux or Mac computers the default OS drivers should be used The default communications settings should be set to 115200 baud 8 data bits no parity and one stop bit This is sometimes referred to as 115200 8 N 1 No flow control is used ANSI termina...

Page 15: ...y chain is then connected to any of the first hub s downstream USB ports More hubs are added in the same way Using this daisy chain approach a maximum of four additional hubs can be linked allowing a total of 71 devices to be synced from a single host computer Alternatively a star topology can be used which allows up to 85 devices to be synced from a single computer In this arrangement the first h...

Page 16: ... Charging Profiles To ensure attached devices charge at their optimum rate our smart USB hubs come with the below intelligent charging profiles built in 0 Intelligent charging algorithm which will select a profile 1 6 1 2 1A Apple 2 BC1 2 Standard this covers the majority of Android phones and other devices 3 Samsung 4 2 1A Profile 1 but with a longer timeout 5 1 0A Typically used by Apple 6 2 4A ...

Page 17: ... that you want to update then select the firmware version you want to upgrade to Once selected press the update button at the top and the update will commence Firmware versions and hardware We advise not to change the firmware version on any new products you receive as this may cause compatibility issues and stop your SS15 from functioning CAUTION Your SS15 may not function correctly l Do not inst...

Page 18: ...SS15 Page 17 of 38 CAUTION l Do not interrupt the Firmware update process l Do not disconnect the power during the update process ...

Page 19: ... Beta before it is merged into the Release version If you have found a bug that we have a fix for the Alpha and Beta releases may already have addressed these and implemented fixes 5 5 1 Installing Software Cambrionix has two pieces of software that can be used to manage the devices and your hub using different host systems This section has instructions and information on using our software on thr...

Page 20: ...nt energy rate Tick boxes adjacent to each port symbol allow that port mode to be changed when the enable port controls is selected When the port is in Sync mode only instantaneous current can be monitored through LiveViewer When the port is in Charge mode the charge profile current energy rate charge duration and end time are displayed In addition to individual port information and control LiveVi...

Page 21: ...from www cambrionix com products api and installed on the host machine Port information and control can be provided through the API Calls are sent as a request to the API to Get port device or Hub information or Set port functions such as mode A library of sample code can be obtained from www cambrionix com products api to help you integrate many of these functions into your process workflow along...

Page 22: ...ppear to show the installation status From this bar you can also view the release notes for the version of the software you are looking at 5 5 5 Removing Software If you wish to uninstall the software Cambrionix LiveViewer and Cambrionix API from your host system the following steps can do this One thing to note when removing the API is to check you have also removed the recorder service which wil...

Page 23: ... The second way you can remove software is by using the command line All you need to do is to use the command in the following fashion sudo apt remove program_name You ll be asked to enter your account password When you enter it nothing is visible on the screen You will need to confirm removal it will ask for your confirmation press the enter key or Y key Keep in mind that you ll have to use the e...

Page 24: ...8 Two example commands can be seen below you can use these commands to check hub information and health Command Action system Show hardware and firmware information health Show voltages temperatures errors and boot flag ...

Page 25: ...tact Cambrionix immediately l Ensure that the product is switched off and the power cord is removed from the product Hold the power cable by the plug and do not touch either the plug or the power cord with wet or damp hands as an electrical shock may result l Wipe the product with a clean dry and soft cloth Do not use detergents which contain alcohol solvent or surface active agents Do not spray w...

Page 26: ...ower Max per Port 10W Output Power Total 163 8W 6 3 Error flag rail values Five volt rail Max 5 58V Five volt rail Min 4 5V Twelve volt rail Max 20V Twelve volt rail Min 9 59V 6 4 Physical specifications Input Connectors USB 3 2 Gen 1 Type A Output Connectors 15 x USB 3 2 Gen 1 Type A Maximum Downstream Data Speed per Port 5 Gbps Ambient Operating Temperature range 0 35 C Relative humidity 5 to 95...

Page 27: ... any spare parts such as the power cables or USB 3 2 Gen 1 Type A cable these can be ordered by quoting the product part number and the spare part number available from what s included section These can be ordered from the reseller or solution partner you purchased your SS15 from or from Cambrionix directly To find one of our partners local to you please visit www cambrionix com partners where you...

Page 28: ...Supply Input Voltage 100 240VAC Input Current Typical 4A 115VAC 2A 230VAC Input Frequency 50 60Hz Input Connector C14 Output Voltage 12V Output Current 15A Output Power Max 180W Output Connector 4 pin DIN Dimensions 210 x 85 x 46mm ...

Page 29: ... 1 Open LiveViewer if this is not already downloaded then go onto our website and download both the API and LiveViewer www cambrionix com software 2 Once in LiveViewer on the left hand side of the screen select the settings section 3 Once in the settings section select the API tab 4 In the API section click the cog on the right hand side of the local API 5 Click the select all tick box and then th...

Page 30: ...tem through the SS15 We have only observed this behaviour in a very few amount of devices by disabling CDP this has resolved all issues and the connections are stable You can disable CDP through NVRAM settings either by going through the advanced settings and turning Alt Sync charge off or through the API and disabling it via code For example using the command line the instructions would be as bel...

Page 31: ...tation within the USB controller can only be resolved if you connect fewer USB devices to the controller in question For Apple devices there is a setting called USB accessories which can be activated Once activated it will reduce the amount of times a device will need to be unlocked trusted More information can be found at the link here Cannot connect any more devices Sometimes you may reach the e...

Page 32: ...pe C cables and not to use cables fitted with e markers see your cable supplier to see if e markers are fitted Serial number on SuperSync 15 If you are using the API to write scripts using the SuperSync 15 then the serial number produced using the method cbrx_discover will be an array of strings which will change when the hubs connection is moved Using firmware 1 80 and above will change this to b...

Page 33: ...may delete the file below when you are finished with it etc opt cambrionix cambrionix log cfg 7 7 Software troubleshooting Some users have noted that the API can cause a high level of CPU usage This can sometimes be linked to the API recorder service If you are finding this and you are not using it then we would reccommend to uninstall it from your system entirely ...

Page 34: ...he Council of the European Union on the waste electrical and electronic equipment WEEE and in jurisdictions adopting that Directive is marked as being put on the market after August 12 2005 and should not be disposed of as unsorted municipal waste Please utilize your local WEEE collection facilities in the disposition of this product and otherwise observe all applicable requirements Cambrionix PRN...

Page 35: ...eshoot internally l Please include photos of the damaged box and product when contacting Customer Support Note If you have received your order in a damaged box and the damage was indicated to the courier please provide us with a copy of the delivery note detailing this 9 2 What happens after I have requested a Return l If you have not purchased the Product s direct from Cambrionix please contact t...

Page 36: ...ion on our website l Where Cambrionix arranges collection return shipping will be free unless Cambrionix notified you otherwise l When contacting us about returning a product please provide the following information Collection Address Weights and dimensions of shipment Preferred collection date and time Product serial number Purchase order number ...

Page 37: ... Standards l CB Certificate l CE Tested and marked l FCC Part 15 Tested and marked l Housed within a UL94 VO specification fire enclosure l RoHS Compliant l Independently safety tested by the Underwriters Laboratory UL under file E346549 ...

Page 38: ...acknowledges that all trademarks registered trademarks service marks and other protected names and or symbols contained in this manual and related documents are the property of their respective holders Mac and macOS are trademarks of Apple Inc registered in the U S and other countries and regions Intel and the Intel logo are trademarks of Intel Corporation or its subsidiaries Android is a trademar...

Page 39: ...8669 0006 90079186690006 MOD IT 195761 195761 MOD IT DS 30202007995X 30202007995X MOD IT MM 30202007994Y 30202007994Y MOD IT STACK 30202007993P 30202007993P MOD IT DS 6077253 6077253 6077253 MOD IT DS 3a2f8b88e935 202012311 202012311 MOD IT DS 195759 195759 MOD IT DS 329440 001 MOD IT DS 29 735 477 D936 001 MOD IT 6077254 6077254 6077254 MOD IT MM 6077255 6077255 6077255 MOD IT MM 2a6ebe915fe9 202...

Page 40: ...ng Cowley Road Cambridge CB4 0DS United Kingdom 44 0 1223 755 520 enquiries cambrionix com www cambrionix com Cambrionix Ltd is a company registered in England and Wales ﺑﺮﻗﻢ اﻟﺸﺮﻛﺔ 06210854 2022 08 2022 Cambrionix Ltd All rights reserved EN ...

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