BIXOLON SLP-TX400 Service Manual Download

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Service Manual

Label Printer

Rev. 1.04

SLP-TX400 / TX400E
SLP-TX403 / TX403E

http://www.bixolon.com

Summary of Contents for SLP-TX400

Page 1: ...Service Manual Label Printer Rev 1 04 SLP TX400 TX400E SLP TX403 TX403E http www bixolon com ...

Page 2: ... 2 11 Smart Media Detection 21 2 2 12 Gap Sensor Auto Calibration Mode 21 2 2 13 Black Mark Sensor Auto Calibration Mode 21 2 2 14 Manual Calibration Mode 22 2 2 15 Cover Closing Mode 23 2 2 16 Data Dump Mode 23 2 2 17 Factory Reset 23 2 2 18 Firmware Download 24 2 2 19 Peel Off Option 25 2 2 20 Real Time Clock Option 26 3 Specification 27 3 1 SET Identification number application method After Mar...

Page 3: ...n PBA Block 55 5 2 Case Upper Block 56 5 2 1 Case Upper Block 56 5 3 Frame Ribbon Block 57 5 3 1 Frame Ribbon Block 57 5 3 2 Frame Ribbon Assembly Block 58 5 3 3 TPH Assembly Block 59 5 3 4 Door Lock Assembly Block 60 5 3 5 Clutch Assembly Block 61 5 3 6 Etc Assembly Block 62 5 4 Frame Lower Block 63 5 4 1 Holder Paper Block 63 5 4 2 Guide Paper and Roller Assembly Block 64 5 4 3 Motor Assembly Bl...

Page 4: ...or written permission or BIXOLON Co Ltd Overview of this Label Printer This System Label Printer is a ATMEL processor based system using a 400 MHz ARM926EJ S Processor This Service Manual provides the technical information for many individual component systems circuits and gives an analysis of the operations performed by the circuits If you need more technical information please contact our servic...

Page 5: ...ECR Unauthorized alterations might create a safety hazard Also any design changes or additions will void the manufacture s warranty 6 Components parts and wiring that appear to have overhead or that are otherwise damaged should be replaced with parts that meet the original specifications Always determine the cause of damaged or overheating and correct any potential hazards 7 Observe the original l...

Page 6: ...omponents Reinstall all such elements to their original position 3 After servicing always check that the screws components and wiring have been correctly reinstalled Make sure that the portion around the serviced part has not been damaged 4 Check the insulation between the blades of the AC plug and accessible conductive parts example metal panels and input terminals 5 Insulation Checking Procedure...

Page 7: ...e ready to install it Most replacement ESDs are packaged with leads that are electrically shorted together by conductive foam aluminum foil or other conductive materials 8 Immediately before removing the protective material from the leads of a replacement ESD touch the protective material to the device will be installed 9 Minimize body motions when handling unpacked replacement ESDs Motions such a...

Page 8: ...he RS 232C Serial Cable to the SERIAL port and tighten the screw on both sides Connect the IEEE1284 Parallel Cable to the PARALLEL port and fasten the clips on both sides Connect USB B Type cable to the USB port 2 1 3 Interface Cable Installation Ethernet Model 1 Turn off the power switch 2 Connect the communication cable to the printer communication port to be used Connect the RS 232C Serial Cabl...

Page 9: ...d spread the paper guide 4 Feed the paper between the Paper Guide on both sides 5 After Installation the paper manually set the sensor Gap Black Mark and Paper Guide to the correct position 6 Close the Ribbon Assembly until a click sound is heard close the Paper Cover Paper Guide Ribbon Assembly Moveable Black Mark Sensor and Notch Sensor Moveable half Gap Sensor ...

Page 10: ...plete the following steps to carry out the contact test Remove the liner from the label Put a piece of adhesive surface of the label on the outer inner surface of the ribbon and apply pressure Remove the label from the ribbon Check whether adhesive surface of the label is stained by black ink ribbon 2 Type by Roll Core This printer can be used to one inch or half inch core ribbon For a 1 inch core...

Page 11: ... ribbon and core by pushing from left to right 3 Apply tape to the coiling portion of the ribbon 4 Press the Close area to shut the ribbon assembly 3 Inserting a Half Inch Core Ribbon 1 Open the ribbon assembly and insert the ribbon and core by pushing from left to right keep note of ribbon printing direction 2 Apply tape to the coiling portion of the ribbon Tape Tape Core one inch Holder ribbon ...

Page 12: ...uct is shipped with a default setting for a ribbon length of 300m 1 core To use a 74m 0 5 core ribbon adjust rotate the knob in the direction of 74m prior to use 2 When the knob and cover are level as shown in Image A the ribbon length is set to 74m If the cover is inside the knob as shown in Image B the ribbon length is set to 300m Image A 74m Image B 300m Knob Adjustment Grasp the ribbon while i...

Page 13: ...3 Detach the ribbon holder from the ribbon and core 7 Ribbon Sensor Activation To activate the ribbon sensor check to see if the dip switch is properly set Refer to dip switch table If the ribbon sensor is inactive detection of low ribbon levels and or disconnected ribbons is not possible CAUTION When replacing a ribbon keep affixed the core of the fully used ribbon to the ribbon coiling portion o...

Page 14: ...ton Operation procedure Printer operation mode Feed Cancel Pause Power OFF Press Apply power while pressing the button Hold the button for about five seconds Self test Printing Mode Print Standby Press Press the button softly and release it immediately Feed Mode Print Standby Press Press the button for two seconds and continue to hold Stand alone configuration Mode During printing Press Press the ...

Page 15: ...ut Print is paused temporarily Wait for button input Green Blink Green Blink Wait for input Cover Close Mode Wait for button input Green On Red Blink Wait for input Print Cancel Mode Wait for button input 2 2 4 Test Printing using Windows driver 1 Install the Windows driver Refer to the Windows driver manual in the CD for the installation procedure 2 Set the port of Windows driver to the appropria...

Page 16: ...pheral configuration information etc Users cannot perform this procedure if using the printer s label peel off option If the printer does not function properly contact an authorized dealer The self test checks the following 1 Make sure that the paper roll has been installed properly 2 Turn on the power while pressing the feed button then self test will begin Hold the button for about five seconds ...

Page 17: ...sic printer settings Paper size printing speed and density paper type and use of ribbon can be configured 3 Language setting Code page can be configured 4 Media sensor manual calibration function This function can be used to detect special type or special material paper that is not detected through automatic calibration function Refer to M Manual Calibration page for more details 5 Other functions...

Page 18: ... changed sequentially When the Feed button is pressed at specific LED color combination the corresponding printer operation will be selected 2 List of supported functions Sequence number LED 1 LED 2 Printer operation Color Status Color Status 1 Green On Green Blink four times Print Configuration Info 2 Orange Blink four times Print File List 3 Red Blink four times Factory Reset 4 Orange On Green B...

Page 19: ...le the print job is paused press the Pause button again to resume printing 2 Print Cancellation During label printing and or pause mode pressing the Cancel button enters the print cancellation mode The following processes occur in the print cancellation mode All label printing cancelled All data received in the printer communications buffer deleted All received data deleted The LED Status in the p...

Page 20: ...ent paper type When printer position is not accurate or printer does not stop in the right position 3 How to perform media calibration The following four methods of media calibration can be used depending on the conditions Smart Media Detection Gap Sensor Auto Calibration Mode Black Mark Sensor Auto Calibration Mode Manual Calibration Mode Why are several calibration methods provided Multiple labe...

Page 21: ...ion function Printer feeds paper and calibrates Gap Sensor automatically The printer will enter error mode if paper detection fails after feeding up to 1 meter of paper Error mode can be released by opening and closing the cover Use Manual Calibration Mode if paper detection fails in this mode Smart Media Detection will be disabled if paper detection is successful in this mode 1 Procedure to run t...

Page 22: ...make sure the printer is connected and execute the utility program Please the Calibration Setting Manager Button after setting the interface type 1 Select the sensing type and input the label length by millimeter and click on Check Sensing Value tap Then printer starts to calibrate 2 The scanned values will appear on the Utility 3 Optimal sensing values will appear in black bold letters on the lef...

Page 23: ...s function can be used to diagnose the communication issues when the printing does not work correctly In this mode the received data are not analyzed and printed instead they are dumped in hex format without processing Turn the printer off and on to recover to the Print Standby Mode 1 How to start Data Dump Mode Press the Pause button for two seconds during Print Standby Mode Both LEDs will change...

Page 24: ... 1 04 24 SLP TX400x TX403x 2 2 18 Firmware Download Refer to the Firmware download manual in the CD for the installation procedure CAUTION Make sure if the dip cover is closed prior to operating Dip Switch ...

Page 25: ...and on in order for the operation to be acknowledged 1 Open the Paper Cover 2 Open the Ribbon Assembly 3 Open the label peel off cover and set the peeler switch to the ON position Check to see that the LED has turned on 4 Remove one sheet of the label paper and insert the paper as shown in the image below Prior to removing a label the peeler switch must be set to the ON position Remove LED ...

Page 26: ...be programmed to print the time and date onto the labels Refer to the Programming Manual contained in the CD for more detailed information You can discern a low or flat battery if the printer provides a consistently delayed date stamp Battery replacement must be performed by a qualified service technician CAUTION There is no battery backup for the clock If one removes the battery the time will nee...

Page 27: ...duct serial number Production Line 3 2 Printer Classification S L P T X 4 0 0 D E G K O R Customer Product Color Blank Ivory G Dark Gray Interface Blank Standard RS 232C IEEE1284 USB B Type E Ethernet RS 232C LAN USB HOST USB B Type Function Blank Standard C Auto Cutter D Peeler Resolution 0 203dpi 3 300dpi Print Width 4inch Print Method T Thermal Transfer Printing D Direct Thermal Printing Label ...

Page 28: ...03C Auto Cutter 9 SLP TX403D Peeler 10 SLP TX403E Ethernet 11 SLP TX403CE Auto Cutter Ethernet 12 SLP TX403DE Peeler Ethernet 13 SLP TX400G Dark Gray 203dpi Standard 14 SLP TX400CG Auto Cutter 15 SLP TX400DG Peeler 16 SLP TX400EG Ethernet 17 SLP TX400CEG Auto Cutter Ethernet 18 SLP TX400DEG Peeler Ethernet 19 SLP TX403G 300dpi Standard 20 SLP TX403CG Auto Cutter 21 SLP TX403DG Peeler 22 SLP TX403E...

Page 29: ...Rev 1 04 29 SLP TX400x TX403x 3 3 Appearance 3 3 1 Printer Dimensions mm Figure3 1 Printer Dimension 3 3 2 AC DC Adapter Dimension mm Figure3 2 AC DC Adapter Dimension 195 127 56 35 5 310 214 1500 50 ...

Page 30: ...X400x TX403x 3 3 3 Feature Locations Pause Button Feed Button Cover Lever Paper Cover Paper Holder Printer Head Black Mark Notch Sensor Ribbon Assembly Cover Peel off Option Peel off Sensor Option Paper Guide Gap Sensor ...

Page 31: ...4 31 SLP TX400x TX403x Figure3 3 Feature Location Power Switch IEEE1284 Parallel USB Fan Fold or External Paper Power Jack RS 232C Serial Auto Cutter Option Cover Peel off Option External Paper Supplier Option ...

Page 32: ...i Speed 480Mbps Power Self powered Connector Type USB B type USB HOST WLAN Version V2 0 Transfer Type BULK Speed Hi Speed 480Mbps Power Self powered Current Limiting 0 5A Connector Type USB A type Ethernet Interface Network 10 100 Base T Auto Detection Protocol TCP UDP IP ICMP ARP Flow Control Hardware RTS CTS Auto Cutter Cutting Method Full Cut 0 3 Million Cut_Max 0 18mm User Option Printing Meth...

Page 33: ...t center and right justification Counter Total 10 counters supported Maximum 27 field size counting or counting Can be used in Data field of Text Barcode Left center and right justification Double Buffering Make next image buffer while printing present image buffer Multi Printing Copies and Set function supported Label size setting Label size can be set by user regardless of label media size 3 5 T...

Page 34: ...38dot 18 pt 28dot 44dot 20 pt 32dot 50dot 24 pt 37dot 58dot 30 pt 48dot 76dot Vector Font Scalable KOR 1 16 16 KOR 2 20 20 KOR 3 20 26 KOR 4 24 24 KOR 5 26 26 KOR 6 38 38 GB2312 24 24 BIG5 24 24 Shift JIS 24 24 Each size of font can be enlarged to max 4 times 3 5 3 Barcode Specification Item Description Remark 1D Barcodes EAN 8 EAN 13 Code11 Code39 Code49 Code93 Code128 Code128 with subsets A B C ...

Page 35: ... 1 3inch External Supply_option Index Item Specification Sensor Type Min Max A Label width 25 116 B Liner width 25 116 C Label right Gap 0 5 Gap sensor D Length of Gap between labels 2 5 30 Gap sensor E Label length 6 1000 Gap sensor F Total media thickness 0 06 0 2 G Notch position 15 110 Black mark sensor H Notch width 5 110 Black mark sensor I Notch length 2 5 30 Black mark sensor J Black mark ...

Page 36: ...ing 5 C 40 C Storage 20 C 60 C Humidity Storage 10 90 RH no Condensation 3 5 7 TPH Thermal Printer Head Specification Item Description Remark Head Element Structure 2 Heaters Dot Number of Heat Element 203dpi 862 dots 300dpi 1248 dots Heat Element Pitch 203dpi 0 125 mm dot 8dots mm 300dpi 0 0847 mm dot 11 8dots mm Print Width 203dpi 108mm 0 2mm 300dpi 105 7mm 0 2mm Average Resistance 203dpi 800Ω 3...

Page 37: ...A Gap sensor Reflective Sensor Bottom Model GP2S700HCP Gap Black mark sensor Reflective Sensor Side Model SG 105F6 Ribbon end sensor Reflective Sensor Top Model SG 105F6 Option Black mark sensor 3 5 11 Other Component Specification Item Description Remark Paper Feed Motor Model STP 42H2005 Voltage 24Vdc Type Hybrid Resistance 3 2Ω Cover Open Sensor Detector S W Right DY1140 Detector S W Left DY114...

Page 38: ...old start Line Regulation 24V 1 over AC input operating range Load Regulation 24V 5 no load to rated load Ripple and Noise 240mV Iout 2 5A Resistance load S C P Short Current Protect Shutdown Mode The shutdown shall be cleared by removal of the short current condition and input power recycling O V P Over Voltage Protect Max 30V O T P Over Temperature Protect Shutdown Mode The shutdown shall be cle...

Page 39: ...vel Logic 1 Mark 3V 15V Logic 0 Space 3V 15V Baud Rate 9 600 19 200 38 400 57 600 115 200 bps Data bits length 7 bits 8 bits Stop bits length 1 bit 2bits Parity None Even Odd Connector 9pin 9pin 1 1 Cable 2 RS 232C Cable 3 Cable Connection Printer Side D SUB9P Male Host Side D SUB9P Female NC 1 RxD 2 TxD 3 DTR 4 GND 5 DSR 6 RTS 7 CTS 8 RI 9 1 NC 2 TxD 3 RxD 4 DSR 5 GND 6 DTR 7 CTS 8 RTS 9 RI Print...

Page 40: ...on ASCII 11h or Xoff ASCII 13h signal through the TxD line If the printer is busy the printer transmits XOFF to host through the TxD line Then the host recognize that the printer is now busy So the host does not transmit a data to the printer If the printer is released from busy state the printer transmits Xon to host through the TxD line Then the host recognize that the printer is not busy And th...

Page 41: ...rinter Data 1 Data 1 4 Host Printer Data 2 Data 2 5 Host Printer Data 3 Data 3 6 Host Printer Data 4 Data 4 7 Host Printer Data 5 Data 5 8 Host Printer Data 6 Data 6 9 Host Printer Data 7 MSB Data 7 MSB 10 Printer Nack PtrClk PtrClk 11 Printer Busy PtrBusy Data3 7 PtrBusy 12 Printer Perror AckDataReq Data2 6 AckDataReq 13 Printer Select Xflag Data1 5 Xflag 14 Host NautoFd HostBusy HostBusy 15 NC N...

Page 42: ...hreshold 0 8 2 0 V Speed Hi Speed 480M bps Power Self Powered Cable Connector Cable A to B Type Standard Connector B Type Other Supports the 480 Mbps high speed HS mode for USB 2 0 as well as the 12 Mbps full speed FS and the 1 5Mbps low speed LS mode for USB 1 1 2 Signal Description Pin No Signal Name Assignment Color Function Shell Shield Drain Wire Frame Ground 1 VBUS Red Host Power DC5V 500mA ...

Page 43: ...Static IP DHCP Dynamic Host Configuration Protocol Flow control Hardware RTS CTS 2 Ethernet I F cable 3 Ethernet I F signal descriptions Pin No Signal name Assignment Color Function 1 TD White Orange Transmit 2 TD Orange Transmit 3 TCT White Green Receive 4 NC Blue 5 NC White Blue 6 RCT Green Receive 7 RD White Brown 8 RD Brown For more information refer to the Ethernet User Manual in Bixolon Web ...

Page 44: ...g BPSK QPSK CCK 11b Data rate 54 48 36 24 18 12 11 9 6 5 5 2 1 Mbps auto fallback Protocol TCP UDP IP ICMP ARP Security WEP64 128 WPA WPA2 TKIP AES CCMP PSK HTTPS SSL2 0 SSL3 0 TLS1 0 2 WLAN USB Adapter BIXOLON printers require WLAN USB adapter to use the wireless LAN function WLAN USB Adapter for BIXOLON printers should be available from BIXOLON USB Adapter from market not BIXOLON is not guarante...

Page 45: ...Rev 1 04 45 SLP TX400x TX403x 4 Hardware 4 1 Wiring Diagram 4 1 1 SLP TX40x Board Wiring Diagram ...

Page 46: ...Rev 1 04 46 SLP TX400x TX403x 4 1 2 SLP TX40xE Board Wiring Diagram ...

Page 47: ...Rev 1 04 47 SLP TX400x TX403x 4 2 Block Diagram ...

Page 48: ...r driving voltage and a source voltage of the other voltage sources and TPH Driving Voltage 2 IEEE1284 Logic IC Voltage 5VDC Change the input 24VDC to 5VDC by a regulation U7 A4490EESTR No VOLTAGE DESCRIPTION 1 VDD_24V 24VDC Step Motor Auto Cutter Voltage 2 TPH_24V 24VDC Thermal Printer Head TPH Voltage 3 VDD_5V 5VDC IEEE1284 Logic IC Voltage 4 VDD_3V3 3 3VDC CPU I O NAND Flash Ethernet LOGIC Etc ...

Page 49: ... regulation U7 A4490EESTR 6 CPU Core Voltage 1VDC Change the input 5VDC to 1VDC by a regulation U13 EUP3408 4 3 2 Reset Circuit Reset signal is a signal in order to start up CPU under Power On Reset circuit uses a reset IC XC6127N27C U24 When 3 3Vdc is fallen under 2 7Vdc by Power Off reset signal prohibits the system from misoperating by lowering down to 0V Figure 4 1 Reset Circuit Vcc RESET 200m...

Page 50: ...iagram 2 RS232C Communication waveform CPU ST3232 Driver D SUB9 Female Figure 4 2 RS232C Communication Block Diagram Figure 4 3 RS232C Communication Waveform Host Printer Host Printer Transmit data Host not Busy Host Busy Host Busy CTS RTS RX D TXD Transmit Printer to Host Receive Host to Printer Transmit data Printer not Busy Printer Busy Printer Busy RTS CTS TXD RX D ...

Page 51: ...Nibble Byte mode The centronics is Forward mode and the nibble byte mode are reverse mode 4 3 5 USB Communication Block Diagram The printer support the USB Universal Serial Bus The transfer type is the BULK Figure 4 4 IEEE1284 Communication Block Diagram Figure 4 5 USB 2 0 Communication Block Diagram CPU A type Conn D D B type Conn D D HOST DEVICE ...

Page 52: ... 52 SLP TX400x TX403x 4 3 6 Ethernet Communication Block Diagram The printer support the Ethernet The Network type is 10 100 Base T All in one type Auto detection Figure 4 6 Ethernet Communication Block Diagram ...

Page 53: ...obe signal controls the each dot of TPH Table 4 1 Printer Head Strobe Processing Strobe No TPH Dot No Dots STB Strobe pin CPU STB1 1 144 144 TPH_STB1 STB1 145 288 144 TPH_STB1 STB1 289 432 144 TPH_STB1 STB2 433 576 144 TPH_STB2 STB2 577 720 144 TPH_STB2 STB2 721 864 144 TPH_STB2 CPU Printer Line Strobe Circuit Latch Register Shift Register 1 Shift Register 2 TPH_STB1 TPH_STB2 Latch CLK Data TPH Fi...

Page 54: ...400x TX403x 5 Disassembly and Assembly 5 1 Case Lower Block 5 1 1 Case Lower Block 1 Remove the four screws 2 Separate the Cover Dip the Case Lower and the Foot Rubber from the printer Figure 5 1 Disassembly Case Lower 1 ...

Page 55: ...SLP TX400x TX403x 5 1 2 Main PBA Block 1 Remove the four screws 2 Remove the connector wires from Main PBA and sub Assembly 3 Separate the Main PCB and sheet PCB from the Printer Figure 5 2 Disassembly Case Lower 2 ...

Page 56: ...er Block 1 Remove the one screw and Separate the Hinge upper B 2 Separate the Case upper Assembly from the Printer 3 Remove the four screws 4 Separate the Cover top the Hinge upper A and Label Function from the Case upper Assembly Figure 5 3 Disassembly Case Upper 1 ...

Page 57: ... 1 04 57 SLP TX400x TX403x 5 3 Frame Ribbon Block 5 3 1 Frame Ribbon Block 1 Remove the Eight Screws 2 Separate the Frame Ribbon Assembly from the Frame Lower Assembly Figure 5 4 Disassembly Frame Ribbon 1 ...

Page 58: ... 2 Frame Ribbon Assembly Block 1 Remove the E Ring 2 Separate the Hinge from the Frame Ribbon Assembly 3 Remove the two Screws 4 Separate the Cover L and the Cover R from the Frame Ribbon Assembly Figure 5 5 Disassembly Frame Ribbon 2 ...

Page 59: ...lock 1 Remove the Screw and Separate the R End PBA from the Frame Ribbon Assembly 2 Separate the TPH Assembly from the TPH wire Disassembly TPH Assembly 1 Remove the two Screws and three Screws 2 Separate the Parts Figure 5 6 Disassembly Frame Ribbon 3 ...

Page 60: ...4 60 SLP TX400x TX403x 5 3 4 Door Lock Assembly Block 1 Remove the two E Rings 2 Separate the Door Lock R the Shaft Lock and the Door Lock L from the Frame Ribbon Assembly Figure 5 7 Disassembly Frame Ribbon 4 ...

Page 61: ...Rev 1 04 61 SLP TX400x TX403x 5 3 5 Clutch Assembly Block 1 Remove the E Rings 2 Separate the Parts 3 Remove the Screws Figure 5 8 Disassembly Frame Ribbon 5 ...

Page 62: ...y from the Frame Ribbon 3 Remove the Washer 4 Separate the Shaft Roller and the Roller Paper from the Frame Ribbon 5 Remove the Screw and separate the Brkt Assembly 6 Remove the two Screws and separate the Hook TPH 7 Remove the three Screws 17 and separate the Cover Wire Figure 5 9 Disassembly Frame Ribbon 6 ...

Page 63: ...der Paper Block 1 Remove the five Screws 2 Separate the Link the Spring Link and the Link LR from the Frame Lower 3 Separate the Holder Paper L R from the Frame Lower 4 Separate the Holder Paper Fixed from the Holder Paper R Figure 5 10 Disassembly Frame Lower 1 ...

Page 64: ... Remove the four Screws and separate the Guide Paper up 2 Remove the two Screws and separate the Guide Paper down 3 Remove the four Screws and separate the Roller Assembly from the Frame Lower 4 Separate the Cover STD from the Frame Lower Figure 5 11 Disassembly Frame Lower 2 ...

Page 65: ...ar B200 4 Remove the two Screws and separate the Motor Assembly from the Frame Lower 5 Separate the Gear ALS200 II from the Brkt Motor 6 Remove the three Screws and separate the Motor from the Brkt Motor CAUTION When replacing Switch Assembly assemble the wire as below image Otherwise wire could get damaged by gear Figure 5 12 Disassembly Frame Lower 3 Non normality Normality wire ...

Page 66: ... the two Screws 2 Separate the Cover Rack the Gear Continuous and the Gear Rack from the Frame Lower 3 Remove the four Screws and separate the Cover BM Down Assembly 4 Remove the E Ring 5 Separate the Parts from the Cover BM Down Assembly Figure 5 13 Disassembly Frame Lower 4 ...

Page 67: ...encement When cleaning the print head take care not to touch the heated portion of the print head Printer Head is susceptible to damage from static electricity etc Take care not to allow the print head to become scratched and or damaged in any way 6 1 Cleaning Head 1 Open the paper cover and Ribbon Assembly and then use the cleaning pen to clean the head in the direction from the center of the hea...

Page 68: ...edical use and use it to remove adhesive foreign substances or other pollution materials 4 After completing the parts do not use the printer until the alcohol evaporates completely 1 2 min and the printer has completely dried Clean the parts when there is a degradation of performance in printing quality or paper detection Paper Guide Gap Sensor Black Mark Notch Sensor Paper Holder Peel off Sensor ...

Page 69: ...and replace a defective component Troubleshooting tables Follow the steps outlined in these tables to repair a defect whose symptoms are known 7 1 Trouble shooting flow chart If the source of a problem is not clear use the flowchart below to find and replace a defective component Normally servicing should be performed by component replacement Repairs of the PCBs and other components should be perf...

Page 70: ...Rev 1 04 70 SLP TX400x TX403x 7 1 1 Status LED dose not light ...

Page 71: ...k B OK Turn off the power then turn on the power Is label roll paper not insert Replace or insert label paper roll OK END END OK Replace gap sensor ass y END Replace black mark sensor ass y OK Replace PCB main ass y Yes No Yes No Yes No No END END Yes No Yes ...

Page 72: ... TX403x 7 1 3 Error LED is orange blink C OK Turn off the power then turn on the power Is frame Ribbon opened Close frame ribbon OK END Yes No Yes No No END Replace cover s w ass y OK Replace PCB main ass y END END No Yes No ...

Page 73: ...Rev 1 04 73 SLP TX400x TX403x 7 1 4 Self test is not normal ...

Page 74: ...Rev 1 04 74 SLP TX400x TX403x 7 1 5 Data from host is not printed normal ...

Page 75: ...Rev 1 04 75 SLP TX400x TX403x 7 2 Power Problem ...

Page 76: ...Rev 1 04 76 SLP TX400x TX403x 7 3 System Problem ...

Page 77: ...Rev 1 04 77 SLP TX400x TX403x 7 4 Panel PBA and Media Sensor Problem ...

Page 78: ...Rev 1 04 78 SLP TX400x TX403x 7 5 Thermal Printer Head and Step Motor Problem ...

Page 79: ...Rev 1 04 79 SLP TX400x TX403x 7 6 RS 232C Serial Communication Problem ...

Page 80: ...Rev 1 04 80 SLP TX400x TX403x 7 7 USB Communication Problem ...

Page 81: ...Rev 1 04 81 SLP TX400x TX403x 7 8 Ethernet Communication Problem ...

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