Beam PotsDOCK Extreme Installation & User Manual Download

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Installation & User Manual

Suitable for the Iridium

Extreme

Portable Satellite Telephone

PotsDOCK

Extreme

www.beamcommunications.com

2011 Designed and manufactured by

BEAM Communications Pty Ltd

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PotsDOCK Ext

reme

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Summary of Contents for PotsDOCK Extreme

Page 1: ...or the Iridium Extreme Portable Satellite Telephone PotsDOCK Extreme www beamcommunications com 2011 Designed and manufactured by BEAM Communications Pty Ltd 1 4 7 9 6 3 8 0 5 2ABC GHI JKL MNO PQRS TUV WXYZ aA DEF PotsDOCK Extreme PRESS ...

Page 2: ...ity is assumed by BEAM for its use or for any infringement of patents or other rights of third parties which may result from its use No license is granted by implication or otherwise under any patent or patent rights of BEAM BEAM reserves the right to change specifications at any time without notice Copyright 2011BEAM Communications PtyLtd Allrightsreserved User Information Please record your seri...

Page 3: ... specializes in Voice Data Tracking and customized solutions BEAM develops innovative products and services to meet market demands and niche applications BEAM s leading edge products are deployed in a wide range of markets including Maritime Transport Government Defence Mining Construction Forestry Emergency Services Relief Aid Telemetry and Rural Telephony Supported by a dedicated team of profess...

Page 4: ...erminology 6 Package Contents 7 Safety Information 9 About this equipment 14 Installation Guidelines 18 PotsDOCK Extreme Usage 31 Data Communications 50 Assuring Quality of Iridium Service 55 Specification Summary 57 Trouble Shooting 61 BEAM Warranty Conditions 63 ...

Page 5: ...indicate a warning note providing information to prevent damage to equipment or personal injury NOTE IMPORTANT TIP This symbol and associated text indicate a note providing general operating information INTERFERENCE All wireless phones may get interference which could affect performance RECORD Write details of your unit for easy reference when required Ideal when troubleshooting ...

Page 6: ...rminating Describes an incoming call being answered by the PotsDOCK Extreme Extreme The Iridium Extreme Satellite Telephone The symbol mark and logos are owned by the respective companies of which the symbol follows Any use of such marks by BEAM Communications is under license Other trademarks and trade names are those of their respective owners RF Radio Frequencies AT Attention command modem comm...

Page 7: ...y Card Optional Accessories The following optional accessories are available for your PotsDOCK Extreme BEAM Privacy Handset Kit RST755 WHIP Antenna RST714 Magnetic Antenna RST715 Bolt Mount Antenna RST720 Active Antenna RST740 Dual Mode Mast Antenna RST702 Dual Mode Whip Antenna RST706 Man Down Kit RST410 UPS Battery Pack RST055A Cable kits See your service provider for pricing and availability of...

Page 8: ...edonthePCconnectedtothe PotsDOCK Alert Loop To configure the alert loop remote distress button functionality on your PotsDOCK Extreme you must first install the Eagle Configuration Tool software which also includes the specific BEAM USB drivers Other resources available online Advanced Configuration inbuilt to Eagle Quick Start Guide Manual Iridium Direct Internet Antenna Installation Guide AT Com...

Page 9: ... personal injury and or equipment damage Please consult your supplier if you have any further questions WARNING DONOTopenequipment Therearenouser serviceablepartsinside If a DC power supply is to be used its output must comply with the Safety Extra Low Voltage SELV requirements of IEC60950 All connectors must only be connected to equipment ports which comply with the Safety Extra Low Voltage SELV ...

Page 10: ...tal powders any other area where you normally would be advised to turn off your vehicle engine Safety Iridium Transceiver Extreme Your Extreme handset is a low power radio transmitter and receiver When it is ON it receives and also sends out radio frequency RF signals NOTE Refer to Iridium Extreme Phone Manual for additional Information The Iridium Extreme handset has a transceiver which is design...

Page 11: ...rs of the antenna A person or object within 1 foot 30 centimeters of the antenna could impair call quality and may cause the phone to operate at a higher power level than necessary and expose that person to RF energy in excess of that established by the international standards detailed above As a precaution please maintain the maximum body distance possible from the antenna during call transmissio...

Page 12: ...ned ON Should not carry the phone in a breast pocket Should use the ear opposite the pacemaker to minimize the potential for interference Should turn the phone OFF immediately if there is any reason to suspect interference is taking place Other Medical Devices If you use any other personal medical device consult the manufacturer of your device to determine if it is adequately shielded from externa...

Page 13: ...usy dial tones Superior voice quality Call number processing quick dial TRACKING Triggering of Quick GPS Interfaces to BEAM s MyBuddy Extreme PANIC ALERTS Option of additional wired alert buttons Interfaces to BEAM s MyBuddy Extreme Supports Extreme SOS INTEGRATED BLUETOOTH Bluetooth in built in cradle Supports Bluetooth voice connectivity IN BUILT RINGER In built ringer for enhanced ring indicati...

Page 14: ...oth and tracking PotsDOCK allows the Iridium Extreme handset to be connected with an RJ11 POTS interface enabling standard corded cordless or DECT handset connection or alternatively interfaced with a PBX system presenting standard ring busy and dial tones like a standard phone network PotsDOCK Extreme provides extra features such as Bluetooth for voice connectivity along with tracking and alert w...

Page 15: ...rack button when enabled then initiates a command for the Iridium Extreme Handset to send a Quick GPS message Please ensure that the Quick GPS settings in the handset are correct before using this feature Alert The PotsDOCK Extreme will trigger the emergency SOS function of the Iridium Extreme handset when there is a break OPEN in the alert loop wires Please ensure that the SOS settings in the han...

Page 16: ...tch 3 Feature buttons 4 Mini USB port 5 POTS RJ11 6 Status LED 7 Iridium connector 8 GPS connector 9 Alert loop BROWN GREEN 10 Input Power 4 way microfit 11 Privacy Handset G R E E N B R O W N PotsDOCK Extreme SAT PRESS 1 2 3 4 5 6 7 8 9 10 11 ...

Page 17: ...iver or passengers seating or leg space Mount all components securely to prevent shifting that could cause injury or could interfere with safe vehicle operation Always use the supplied mounting hardware Leave space around the units to allow airflow and ensure there are adequate clearance for cables Ensure the handset can be easily reached for normal operation Routing Cables for vehicle installatio...

Page 18: ...quipment to overheat IF a wiring fault exists Many parts of a vessel can produce electrical noise that interferes with the electrical radio system operation The ignition system is the most common source of electrical noise interference Before you begin installation ensure that the ignition wiring and connections to the vehicle battery are in good working condition Verify that low resistance connec...

Page 19: ...PotsDOCK Extreme 7 Configure Bluetooth optional 8 Configure Tracking Alert optional When selecting a location for the PotsDOCK Extreme consider these guidelines Ensure the mounting surface is strong enough to support the cradle Allow enough room so that you can easily insert the Extreme handset into and remove it from the cradle Ensure that the PotsDOCK Extreme is within cable distance of power an...

Page 20: ... on a table as required 1 Attach one pivot base to the rear of the PotsDOCK Extreme using the M4 screws and washers supplied 2 Secure the second pivot base to the location you have selected for mounting the PotsDOCK Extreme screws shown not supplied 3 Use the interconnecting arm of the RAM mount to secure the PotsDOCK Extreme to the pivot base and tighten into the desired location firmly using the...

Page 21: ...withforceonthecablesfromtherearofthePotsDOCK Extreme Installstrainreliefclampingfortheantennacableswhere requiredtopreventdamagetothePotsDOCKExtreme CorrectinstallationoftheantennaisavitalpartofthePotsDOCK Extremesystem toensurereliablefunctionality anddrop freecalls Use only quality low loss antenna cabling and ensure that the cable s and connectors to the antenna provide no more than 3dB attenua...

Page 22: ...n are not required If connected and tracking is enabled position or location information will be shown on your tracking messages and alert messages The GPS connection provides a 3 3V source if an active GPS antenna is used Install the GPS antenna in the appropriate location and then connect it to the SMA female connector on the antenna cable coming from the rear of the PotsDOCK Extreme ...

Page 23: ...ton optional PotsDOCKExtremeprovidesanadditionalcablepair BROWN GREENwires fromitsrearcableloom knownastheBEAMalarmloop Thisprovidesawireloop whenconnectedtoanypassivetypeofNormallyCLOSEDbutton relay orreed switchinwhichtheactionbreakstheloop OPEN toactivatethealarmstate The wires are 1 5 meters long but can be extended up to 50 meters The alarm loop can support multiple alarm buttons switches but...

Page 24: ...dset cup to the mounting plate in the desired left or right orientation 3 Place the spacer into the circular cavity in the rear of the Dock Using the longer M4x20 screws provided in the kit secure the mounting plate between the Dock and the RAM base The shortest M4x8 screw to secure to the back of the Dock and the 3 x M4x12 screws to secure the cup with the washer and nut bolt behind the bracket 4...

Page 25: ...tlet of suitable safe power capability If using a power board extension please ensure that it is not overloaded 2 Connect the 4 way output connector from the power adaptor to the matching 4 way connector from the rear cable loom of the PotsDOCK cradle as shown below Please note that while the PotsDOCK is powered by the AC DC adaptor it will always be turned ON unless power is removed B Power from ...

Page 26: ...attery It is recommended to add a 3A fuse supplied between them 5 Connect theYELLOW wire to the vehicle accessory power If the accessory power is unavailable this may be connected to a vehicle ignition voltage It is recommended to add a 1A supplied fuse between them The accessory wire enables the PotsDOCK Extreme to turn on and off as the vehicle key is enabled or disabled If this function is not ...

Page 27: ...devices are successfully paired the Bluetooth LED on the cradle will change to solid blue 5 Bluetooth can be turned ON with a single press and OFF by pressing and holding the Bluetooth button for 2 seconds on the cradle The cradle will sound a single 1 beep when turning off Once paired the PotsDOCK Extreme will automatically connect to this device every time the PotsDOCK Extreme powers up You may ...

Page 28: ...th an open loop condition To avoid false triggering be sure to have the normally closed button wired into the alert loop before applying power Initiate a Quick GPS tracking message When the TRACK button of the PotsDOCK is pressed the Extreme Handset will attempt to send a Quick GPS message according to the settings of the Extreme Handset Refer to Track Button LED operation for further information ...

Page 29: ...l 2 Place a fingernail coin screwdriver in the slot and push the infill towards the centre of Dock Insertion a Locate the Battery Infill in the base of the Dock b slide the Infill into the right side of the Docking area till it Clicks into place 1 2 a b Ten Ce n t s T e n C e n t s T e n C e n t s T e n C e n t s T e n C e n t s T e n C e n t s Ten Ce n t s T e n C e n t s T e n C e n t s T e n C ...

Page 30: ...pen the cover and move it to the back of the handset securing it to the two rear retaining features 2 Press down the latch button and then gently rotate it up to open the latch then place the Iridium Extreme handset into the PotsDOCK Extreme 3 Lift the latch back over the handset or until it Click s into place CLICK ...

Page 31: ... handset first press down on the latch button and then rotate the latch up and away from the handset The handset can now be slid up and out of the PotsDOCK Refit the accessory connec tor cover to maintain the IP rating of the Iridium Extreme handset ...

Page 32: ...m Operation of the PotsDOCK Extreme Starting Up 1 Retract the antenna into the Extreme handset 2 Place the Extreme handset into the PotsDOCK Extreme as per instructions Docking Undocking on page 30 31 3 If using the yellow accessory input wire switch the vehicle ignition to ACC or ON position The PotsDOCK Extreme will automatically power up followed by a single beep The Extreme handset will then s...

Page 33: ...he one minute the cradle will try again to connect with the Extreme Handset If it still fails the cradle will follow the above sequence however for a 10 minute duration of Charge Only Mode One common cause for connection failure is a flat Extreme battery which prevents the Extreme Handset from being turned on in the cradle The one minute and ten minute charge cycle will resurrect the battery and o...

Page 34: ...me handset whilst it is docked and being charged it is ideal for the ambient temperature to be approximately 10 degrees below the 45 degree upper limit for the handset to charge the battery whilst docked If the battery temperature exceeds this limit then the Extreme may cease charging until the temperature is reduced NOTE Pleaseallowfortolerancevariationofthecutofftemperatureinthe Iridiumbattery E...

Page 35: ...g 1 The RJ11 POTS phone will sound its ringer 2 Lift the RJ11 POTS phone handset OFFHOOK to answer the call NOTE When the privacy handset is used to originate or answer a call the RJ11 POTS interface will be disabled Therefore if you un hook the connected POTS phone while the privacy handset is in use you will hear an unavailable tone However you can still transfer the audio to a connected Bluetoo...

Page 36: ...call Options A During a call you may transfer the audio to the optional Privacy handset by removing it out of its cup This automatically directs the call audio to the Privacy handset To return the call back to the Bluetooth headset put the Privacy handset back in its cup Bluetooth Phone Call Mobile Terminating A Bluetooth call can be started by using the Extreme keypad 1 EnsurethattheBluetooth aud...

Page 37: ...docked Press the green button 3 A beep sound should be heard from the handset and a message is displayed on the Extreme to indicate a call is in progress 4 Once the call is connected the Ring LED will flash in orange to indicate the Privacy handset is in use 5 Press the red key on the Extreme handset to terminate the call Privacy Handset Phone Call Mobile Terminating 1 Answer an incoming call by t...

Page 38: ...ndsfree Microphone Bluetooth or privacy handset audio in the uplink direction To Satellite from Dock 1 During a call Press the Mute button on the face of the PotsDOCK Extreme a RED LED will illuminate the Mute button to confirm that the PotsDOCK Extreme is muted 2 To exit the Mute mode press the mute button once Ringer Selection The PotsDOCK Extreme has an internal ringer that sounds during an inc...

Page 39: ...ation options of Tracking Quick GPS message and Alert messages is managed by the Iridium Extreme handset Send Tracking Position In order to send a tracking message the following conditions must be fulfilled 1 Tracking LED is solid GREEN Track button is enabled 2 The Quick GPS feature must be configured in the Extreme handset 3 The Iridium Extreme handset is registered with the Iridium network 4 Th...

Page 40: ...n 1sec off at the loudest volume Once triggered a countdown will appear on the screen of the Iridium Extreme The user will have 20sec to press the right soft key labelled CANCEL to stop the Emergency Mode if initiated accidently To trigger a second alarm the alarm loop needs to be reconnected and then broken again NOTE The Alert Loop externally wired distress button MUST be configured in the Eagle...

Page 41: ...andset in the dock which is ON the PotsDOCK will produce disconnection tones from its internal ringer and turn off the Extreme Handset Please note that the PotsDOCK will enter the SLEEP mode straight away if there is no Extreme Handset docked The PotsDOCK will return to the RUN mode when one of the following wake up events is enabled and occurs 1 Ignition ON 2 Alert loop is disconnected 3 Connecti...

Page 42: ...west setting will silence the Ringer A beep will sound indicating the increased decreased ring tone volume of the internal speaker Brightness Mode Increase decrease the LED intensity All Button LEDs will be increased decreased with each press Brightness dual button simultaneous press 2 seconds Out of Call Enter LED brightness change mode Then Press UP and or DOWN arrows to vary intensity Mode will...

Page 43: ...l Transfer the audio to the Bluetooth device LED changes from Solid BLUE to SLOW FLASHING in BLUE Bluetooth Device being Used in Call Transfer the audio to Privacy handset if activated LED changes from Slow Flashing to solid BLUE Single Press 1 5 sec until 1 beep sounds Bluetooth function is ON Turns OFF Bluetooth function LED turns OFF Single Press 5 sec until 2 beep sounds Bluetooth function is ...

Page 44: ... tracking message is to be sent Single Press 5 sec until 2 beeps sound Enables Disables Track button LED Solid GREEN is enabled LED OFF is disabled This action is optional and only when tracking for your Extreme Handset is configured and activated Using the Track button only initiates the command to send a Quick GPS message check that the Extreme Handset is configured correctly A beep will only so...

Page 45: ...ed BT device Ready for accepting incoming call or switch to an active call N A FLASHING fast Searching a paired BT device N A FLASHING slow BT device is being used in a call N A ALTERNATING Bluetooth in Discovery Mode Blue Orange Bluetooth in Discovery Mode Blue Orange NOTE Bluetooth LED will turn OFF if there are no paired devices OR BLUE ORANGE FLASHING slow N A Error Mode Check Error log codes ...

Page 46: ...t on data port LED brightness adjustment mode FLASHING slow Voice Call in progress N A Data Call in progress DCD active Enter Exit LED brightness adjustment mode ALTERNATING Slow RED YELLOW DPL communication or PCM Clock problem YELLOW GREEN Short circuit on Alert Loop output or Horn alert Audio system mute output RED YELLOW GREEN System Error see Log in Eagle The Arrow buttons will also flash ORA...

Page 47: ...it Switched Data CSD Short Burst Data SBD and Short Message Service SMS communication when services are provisioned Access the internet via Iridium Direct Internet 3 or through a Dial Up connection NOTE Learn more about Data Services available at www beamcommunications com Using the USB Data Port When the Extreme handset is docked in the PotsDOCK Extreme cradle its USB data function is available t...

Page 48: ...ollowing operating systems Windows XP SP3 or above Windows Vista 7 You can download the Windows driver for the PotsDOCK Extreme from http www beamcommunications com support Please note that Iridium only supplies Direct Internet 3 software for the Microsoft Windows based operating system After the driver is successfully installed two new serial ports should appear in the Ports COM LPT section of th...

Page 49: ... AT Command Reference document for more details on the AT commands supported by Iridium www beamcommunications com support iridium The document is located under Common Resources then Iridium AT command guide The following AT commands are affected AT COMMAND CRADLE DEFAULT STATUS LIMITATION AT IPR 6 0 Auto baud is permanently disabled with the default baud rate set to 19200 ATEn 1 Echo is on perman...

Page 50: ...Indicates the keypad is locked 5 Indicates SOS button and Emergency Mode has been activated 6 Signal Strength 7 Network SIM status 8 Date 9 Real Time 10 Left and right soft key functions Menu Components 11 Menu Title 12 Black bar scrolls up and down when using the 2 way nevi key 13 Menu Options 14 Arrow indicates to scroll up or down for additional options 15 Left and right soft key functions Regi...

Page 51: ...een PIN 2 Blocked When the PIN2 number has been entered incorrectly three times in a row the phone automatically blocks the PIN To unblock the PIN2 enter the PUK2 code for the phone by entering 052 from the main screen Registered Your phone is now registered with the network Searching for network The phone is attempting to establish communications with the satellite network This message appears wh...

Page 52: ... to see the entire sky from approximately 8 degrees above the horizon Nearby tall buildings or similar structures heavily leafed trees and mountains can all degrade performance as they block the signal between the antenna and the satellites Having a completely open view of the sky plays a very important role in maximising performance as the Iridium satellites cross the sky from North horizon to So...

Page 53: ...nnas and broadcasting devices are located within close proximity to each other Symptoms of RF Interference Symptoms of RF interference often resemble those that arise when an Iridium phone is being operated with an obstructed view of the sky Some of these symptoms include erratic or no signal strength indication dropped calls or warbled or otherwise distorted voice These symptoms may be intermitte...

Page 54: ...ced in out with cup switch In biased with 2Vdc via 2k2 Out 40mW power into 16 32Ω Data Port USB USB mini B 5 pin female USB Slave USB 2 0 compliant CDC serial profile Alarm Alert Loop 1 input 1 output Alarm Mode Normally Closed Loop IN to OUT Up to 50m cable run multiple buttons in series Brown wire is Input Green wire is Output Power Cable 4 way microfit socket Vin 0V GND and ACC On Off Sense 9 3...

Page 55: ... C Operating Humidity Range 85 RH non condensing Storage Temperature 30 C to 85 C Weight Cradle 0 45kg 1 0 lbs EMC Compliance EN301489 1 20 RoHS Full compliant RoHS Directive EU 2002 95 EC All 6 substances WEEE For EU countries this product must be collected separately from household waste as defined in each region This product must not be discarded together with household waste Flame Retardant UL...

Page 56: ...56 Cradle Dimensions PotsDOCK Extreme Dimensions in millimeters 75 9 212 0 26 4 82 8 ...

Page 57: ...57 PotsDOCK Extreme Dimensions in millimeters with optional Privacy Handset attached 167 6 212 0 26 4 77 9 ...

Page 58: ...um Service section for more details Check if there is a valid SIM card in the Extreme handset Remove the Extreme handset from the PotsDOCK and test it on its own Make sure the Extreme is docked correctly Refer to the section Docking Undocking Extreme Handset for more details Q3 The Extreme handset in the PotsDOCK keeps re booting about every 20 minutes A Please check if the Extreme handset is regi...

Page 59: ... constant power source in the vehicle e g 12 24VDC Q7 A call is established using the privacy handset but the other end party B cannot hear my voice A CheckiftheMuteLEDisillustratingred Ifso themutefunctionisenabled PresstheMute buttononcetodisablethemute CheckiftheBluetooth LEDisflashingblueat1 5secondonand1 5secondoffrate If so thePotsDOCKiscurrentlyconnectedtoapreviouslypairedBluetooth device P...

Page 60: ...by BEAM Communications to the Customer BEAM Communications will repair or replace at our option any defective product provided that our analysis and or inspection discloses that such defects developed under normal and proper use 4 This warranty does not extend to goods subjected to liquid or particulate ingress extreme humidity misuse neglect accident or improper installation or to maintenance or ...

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Page 64: ...MERICAS tel 1 954 376 5062 EUROPE tel 44 208 144 1405 fax 44 208 289 3542 Sales sales beamcommunications com General info beamcommunications com Support support beamcommunications com www beamcommunications com AFRICA ASIA AUSTRALIA EUROPE MIDDLE EAST NORTH AMERICA SOUTH AMERICA ...

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