Axis Q1932-E User Manual Download

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AXIS Q1932–E PT Mount Thermal Network Camera

User Manual

Summary of Contents for Q1932-E

Page 1: ...AXIS Q1932 E PT Mount Thermal Network Camera User Manual ...

Page 2: ...all trademarks or registered trademarks of SD 3C LLC in the United States other countries or both Regulatory Information Europe This product complies with the applicable CE marking directives and harmonized standards Electromagnetic Compatibility EMC Directive 2004 108 EC See Low Voltage LVD Directive 2006 95 EC See Safety on page 3 Restrictions of Hazardous Substances RoHS Directive 2011 65 EU Se...

Page 3: ... this waste Europe This symbol means that the product shall not be disposed of together with household or commercial waste Directive 2012 19 EU on waste electrical and electronic equipment WEEE is applicable in the European Union member states To prevent potential harm to human health and the environment the product must be disposed of in an approved and environmentally safe recycling process For ...

Page 4: ...t Positions 22 Guard Tour 22 Advanced 23 Install PTZ Driver 23 Control Queue 23 Detectors 25 Shock Detection 25 Motion Detection 25 Applications 27 Application Licenses 27 Install Application 27 Application Considerations 27 AXIS Cross Line Detection 28 AXIS Video Motion Detection 2 1 29 Events 31 Setting Up an Action Rule 31 Add Recipients 31 Create Schedules 32 Set Up Recurrences 32 Recordings 3...

Page 5: ...AXIS Q1932 E PT Mount Thermal Network Camera Table of Contents Connectors 55 Performance Considerations 56 5 ...

Page 6: ...icator LED 7 microSD memory card slot 8 Control button 9 PT Mount bracket Connectors and Buttons For technical specifications see page 53 Network Connector RJ45 Ethernet connector with Power over Ethernet PoE NO NO NOTICE TICE TICE The product shall be connected using a shielded network cable STP All cables connecting the product to the network shall be intended for their specific use Make sure th...

Page 7: ...cordings the SD card should be unmounted before removal To unmount go to Setup System Options Storage SD Card and click Unmount Note For SD card recommendations see www axis com Control Button The control button is used for Resetting the product to factory default settings See page 47 Connecting to an AXIS Video Hosting System service See page 40 To connect press and hold the button for about 3 se...

Page 8: ...at www axis com techsup 3 Enter your user name and password If this is the first time the product is accessed the root password must first be configured For instructions see Set the Root Password on page 8 4 The product s Live View page opens in your browser Note The controls and layout of the Live View page may have been customized to meet specific installation requirements and user preferences C...

Page 9: ... page from the Stream Profile drop down list For information about how to configure stream profiles see page 16 The Palette drop down list allows you to apply a palette to the image See Image on page 15 The Manual Trigger button is used to trigger an action rule from the Live View page For information about how to configure and enable the button see Manual Trigger on page 9 Click Snapshot to save ...

Page 10: ... be specified in the AMC Control Panel Click the View Full Screen button and the video image will fill the entire screen Press ESC Escape on the computer keyboard to cancel full screen view The Record button is used to record the current video stream The location where the recording is saved can be specified in the AMC Control Panel Enable this button from Live View Config Viewer Settings PTZ Cont...

Page 11: ... no video traffic on the network until a client connects and requests the stream Note that there are a maximum of 20 simultaneous unicast connections Multicast RTP This method RTP over UDP should be used for live multicast video The video stream is always up to date even if some frames are dropped Multicasting provides the most efficient usage of bandwidth when there are large numbers of clients v...

Page 12: ...es from the Axis product in the following ways Motion JPEG server push if supported by the client Firefox for example This option maintains an open HTTP connection to the browser and sends data as and when required for as long as required Still JPEG images in a browser Enter the path http ip axis cgi jpg image cgi Windows Media Player This requires AXIS Media Control and the H 264 decoder to be in...

Page 13: ... Streams Note ip IP addess The Axis product supports QuickTime 6 5 1 and later QuickTime may add latency to the video stream It may be possible to use other players to view the H 264 stream using the paths above although Axis does not guarantee this 13 ...

Page 14: ...r of the Live View page Administrators have unrestricted access to all settings Operators have access to all settings except System Options See also the online help Basic Setup Basic Setup provides shortcuts to the settings that should be made before using the Axis product 1 Users See page 36 2 TCP IP See page 38 3 Date Time See page 38 4 Video Stream See page 15 The Basic Setup menu can be disabl...

Page 15: ...IS Media Control AMC in Windows Right click in the image and select Pixel counter Use the mouse to move and resize the rectangle Image The default image settings can be configured under Video Video Stream Select the Image tab The following settings are available Resolution Select the default resolution Compression The compression level affects the image quality bandwidth and file size of saved ima...

Page 16: ...t limits the bit rate while maintaining some flexibility The bit rate may bounce up and down within the set target but when it nears the set target value the limitation kicks in However because CBR will always prioritize a continuous video stream it allows temporary overshoots from the target bit rate Because setting a target value prevents the bit rate from increasing frame rate and image quality...

Page 17: ...xposure For most situations the Auto setting can be used For particular requirement select Defined and then click Edit and select one of the predefined areas Gain This setting controls the maximum gain Lowering the gain reduces the contrast in the thermal image Overlay Overlays are used to provide extra information for example for forensic video analysis or during product installation and configur...

Page 18: ...oad 4 The Transparency Settings page is now displayed To make a color in the overlay image transparent select Use transparency and enter the RGB hexadecimal value for the color Example To make white transparent enter FFFFFF To scale the image automatically select Scale with resolution The image will be scaled down to fit the resolution used by the Axis product 5 Click Save To select the image to u...

Page 19: ...seconds Example To display the text Motion detected when motion is detected enter D in the Include text field and enter Motion detected in the Text field when setting up the action rule Privacy Mask A privacy mask is a user defined area that prevent users from viewing parts of the monitored area Privacy masks appear as blocks of solid color and are applied on the video stream Privacy masks cannot ...

Page 20: ... JVM J2SE 1 4 2 or higher JRE J2SE 5 0 or higher Windows Internet Explorer Still image Displays still images only Click the Refresh button in your browser to view a new image Server Push Recommended viewer for other browsers Motion JPEG QuickTime H 264 Java applet A slower imaging alternative to Server Push Motion JPEG only Other browsers Still image Displays still images only Click the Refresh bu...

Page 21: ... a name and then enter the URL to link to When defining a web link do not remove the http from the URL address Custom links can be used to run scripts or activate external devices connected to the product or they can link to a web page Custom links defined as cgi links will run the script in the background in a hidden frame Defining the link as a web link will open the link in a new window 21 ...

Page 22: ...tion as Home when adding a preset position The user defined home position will have H added for example Entrance H The default Home position called Home will still be available To include the preset position name in the overlay text go to Video select Include overlay text and enter the modifier P in the field For more information about modifiers see File Naming Date Time Formats in the online help...

Page 23: ... Driver Selection Browse to find the driver e g driver ptz and Upload If the driver was successfully uploaded it appears in the Select driver to use drop down list From this drop down list select the driver to install or remove and click Save Select Activate PTZ to enable PTZ The address of the connected device appears against Device ID Choose the Device type from the drop down list To find which ...

Page 24: ...rs must wait for their turn The viewer has 60 seconds PTZ control before control is passed on to the next viewer in queue Note The administrator can enable and disable PTZ controls for selected users To identify different users in the viewer group cookies must be enabled on the client 24 ...

Page 25: ...cted Possible actions include uploading images and start recording For more information see Setting Up an Action Rule on page 31 Note Using the motion detection feature may decrease the product s overall performance The position of the Motion Detection Window is relative to the orientation of the Camera Changing the orientation of the camera will also change the position of the Motion Detection Wi...

Page 26: ...object that appears in the window triggers motion detection only for a very short time before it is considered as non moving Large variations in thermal radiation between object and background will trigger motion detection Default values Low High High Note To trigger on small objects or movements use several small motion detection windows rather than one large window and select a low object size T...

Page 27: ...e documentation provided by the application vendor 4 Start the application Go to page Applications select the application in the list of installed applications and click Start 5 Configure the application For instructions see the documentation provided by the application vendor Note Applications can be uploaded by product administrators Applications and licenses can be installed on multiple product...

Page 28: ...n license has to be downloaded from axis com applications Follow these steps 1 Download the application from www axis com applications 2 Install the application in the Axis product 3 To obtain the license key register the license code delivered with the product and the Axis product s serial number at www axis com applications register 4 Install the license key file s on the Axis product s through ...

Page 29: ...ut configuring action rules see Events AXIS Video Motion Detection 2 1 The application AXIS Video Motion Detection 2 1 is included in this product AXIS Video Motion Detection is an application which enables the operator to configure a virtual area of interest in the camera view When the applications detects moving objects in that area of interest the event system can be used to trigger actions It ...

Page 30: ...urns red when objects enter the area The lines stay red as long as moving objects are detected within the area of interest 6 Click Save to retain the changes Note AXIS Video Motion Detection must either have a status of Idle or Running for the VideoMotionDetection option to appear in the drop down list under Events 7 To configure an action rule if the line has been touched and for more information...

Page 31: ... motion detection window to use 5 Optionally select a Schedule and Additional conditions See below 6 Under Actions select Record Video from the Type drop down list 7 Select a Stream profile and configure the Duration settings as described below 8 Select Network Share from the Storage drop down list To use more than one trigger for the action rule select Additional conditions and click Add to add a...

Page 32: ...cipient using for example a corporate email server follow the instructions above but select User defined as Provider Enter the email address to appear as sender in the From field Select Advanced settings and specify the SMTP server address port and authentication method Optionally select Use encryption to send emails over an encrypted connection The server certificate can be validated using the ce...

Page 33: ...ecurrence in an action rule first select Time from the Trigger drop down list in the Action Rule Setup page and then select the recurrence from the second drop down list To modify or remove recurrences select the recurrence in the Recurrences List and click Modify or Remove 33 ...

Page 34: ...me stamped with the date and time they were downloaded that is not the date the recordings were made Note To play recordings in Windows Media Player AXIS Matroska File Splitter must be installed AXIS Matroska File Splitter can be downloaded from www axis com techsup software For detailed recording and video information select a recording and click Properties To remove a recording select the record...

Page 35: ... Resetting the product to factory default settings will erase any uploaded language files and reset the product language to English Clicking the Restore button on the Maintenance page will not affect the language A firmware upgrade will not affect the language used However if you have uploaded a new language to the product and later upgrade the firmware it may happen that the translation no longer...

Page 36: ...Video Interface Forum is a global interface standard that makes it easier for end users integrators consultants and manufacturers to take advantage of the possibilities offered by network video technology ONVIF enables interoperablity between different vendor products increased flexibility reduced cost and future proof systems By creating a user you automatically enable ONVIF communication Use the...

Page 37: ...o to System Options Security Certificates See Certificates on page 37 Many CA certificates are preinstalled To allow the product to access a network protected by IEEE 802 1X 1 Go to System Options Security IEEE 802 1X 2 Select a CA Certificate and a Client Certificate from the lists of installed certificates 3 Under Settings select the EAPOL version and provide the EAP identity associated with the...

Page 38: ... Time displays the current date and time 24h clock The time can be displayed in 12h clock in the text overlay see below To change the date and time settings select the preferred Time mode under New Server Time Synchronize with computer time Sets date and time according to the computer s clock With this option date and time are set once and will not be updated automatically Synchronize with NTP Ser...

Page 39: ...ned using ARP and Ping For instructions see Assign IP Address Using ARP Ping on page 39 The ARP Ping service is enabled by default but is automatically disabled two minutes after the product is started or as soon as an IP address is assigned To re assign IP address using ARP Ping the product must be restarted to enable ARP Ping for an additional two minutes To disable the service go to System Opti...

Page 40: ...ect from the AVHS service Always The Axis product will constantly attempt to connect to the AVHS service over the Internet Once registered the product will stay connected to the service This option can be used when the product is already installed and it is not convenient to use the one click installation AXIS Internet Dynamic DNS Service AXIS Internet Dynamic DNS Service assigns a host name for e...

Page 41: ...tions Network TCP IP Advanced In addition to the default setting which is 80 any port in the range 1024 65535 can be used HTTPS The HTTPS port used by the Axis product can be changed under System Options Network TCP IP Advanced In addition to the default setting which is 443 any port in the range 1024 65535 can be used To enable HTTPS go to System Options Security HTTPS For more information see HT...

Page 42: ...t port is 554 Note H 264 video streams will not be available if the RTSP server is disabled SOCKS SOCKS is a networking proxy protocol The Axis product can be configured to use a SOCKS server to reach networks on the other side of a firewall or proxy server This functionality is useful if the Axis product is located on a local network behind a firewall and notifications uploads alarms etc need to ...

Page 43: ...ement application is required To use SNMP v3 HTTPS must be enabled see HTTPS on page 36 To enable SNMP v3 check the box and provide the initial user password Note The initial password can only be set once If the password is lost the Axis product must be reset to factory default see Reset to Factory Default Settings on page 47 UPnPTM The Axis product includes support for UPnPTM UPnPTM is enabled by...

Page 44: ...to troubleshoot the card To avoid filling the card it is recommended to remove recordings continuously Under General Settings select Remove recordings older than and select the number of days or weeks To stop writing to the card and protect recordings from being removed select Lock under General Settings Mount and Unmount SD Card NO NO NOTICE TICE TICE To prevent corruption of recordings the SD ca...

Page 45: ...rdings and data from the Axis product s folder on the designated share click Clear under Storage Tools To avoid filling the share it is recommended to remove recordings continuously Under Recording Settings select Remove recordings older than and select the number of days or weeks To stop writing to the share and protect recordings from being removed select Lock under Recording Settings Ports Devi...

Page 46: ... Axis product s status and settings go to System Options Support System Overview Information that can be found here includes firmware version IP address network and security settings event settings image settings and recent log items Many of the captions are links to the proper Setup page Logs Reports The System Options Support Logs Reports page generates logs and reports useful for system analysi...

Page 47: ...loper File Upload Files for example web pages and images can be uploaded to the Axis product and used as custom settings To upload a file go to System Options Advanced File Upload Uploaded files are accessed through http ip address local user file name where user is the selected user group viewer operator or administrator for the uploaded file Plain Config Plain Config is for advanced users with e...

Page 48: ... been reset to the factory default settings If no DHCP server is available on the network the default IP address is 192 168 0 90 5 Using the installation and management software tools assign an IP address set the password and access the video stream It is also possible to reset parameters to factory default via the web interface Go to Setup System Options Maintenance 48 ...

Page 49: ...are file to your computer The latest version of the firmware is available free of charge from Axis website at www axis com techsup 2 Go to Setup System Options Maintenance in the product s web pages 3 Under Upgrade Server click Browse and locate the file on your computer Click Upgrade 4 Wait approximately 10 minutes while the product is being upgraded and restarted Then access the product AXIS Cam...

Page 50: ...efault static IP address is also used by another device there may be problems accessing the product The product cannot be accessed from a browser Cannot log in When HTTPS is enabled ensure that the correct protocol HTTP or HTTPS is used when attempting to log in You may need to manually type http or https in the browser s address field If the password for the user root is lost the product must be ...

Page 51: ...264 images Ensure that your graphics card is using the latest driver The latest drivers can usually be downloaded from the manufacturer s website Lower frame rate than expected See Performance Considerations on page 56 Reduce the number of applications running on the client computer Limit the number of simultaneous viewers Check with the network administrator that there is enough bandwidth availab...

Page 52: ...eo cannot be recorded Check that the SD card is not write protected that is read only SD card cannot be mounted Reformat the SD card and then click Mount NO NO NOTICE TICE TICE Formatting the card will remove all content including all recordings from the SD card 52 ...

Page 53: ... lens 35 mm lens 60 mm lens Human 40 m 75 m 130 m 220 m Vehicle 125 m 220 m 400 m 680 m Calculated with Johnson s criteria The identification range varies in different weather conditions Sensitivity NETD 75 mK Camera Pan Tilt Preset positions guard tour driver selection control queue Video compression H 264 MPEG 4 Part 10 AVC main and baseline profile Motion JPEG Resolutions Sensor is 640x480 Imag...

Page 54: ... storage Network Share PTZ preset position guard tour Video access from web browser Camera live view Video recording to file ASF Customizable HTML pages Windows 8 Windows 7 Windows Vista XP 2000 Server 2003 DirectX 9c or higher For other operating systems and browers see www axis com techsup System Integration Installation management and maintenance AXIS Camera Management tool on CD and web based ...

Page 55: ...more information see www axis com products video software Optional accessories YP3040 Pan Tilt Motor YP3040 Wall bracket AXIS T91A04 T91A05 Camera Holders AXIS T91A50 Telescopic Ceiling Mount requires AXIS T91A05 Camera Holder VT Ceiling bracket ball joint WCM5A VT wall bracket ball joint WBJA VT Column mount ball joint WFMCA AXIS T91A21 Stand AXIS T8120 Midspans 15 W 1 port AXIS T8123 E Outdoor M...

Page 56: ...ystem it is important to consider how various settings and situations will affect performance Some factors affect the amount of bandwidth the bit rate required others can affect the frame rate and some affect both If the load on the CPU reaches its maximum this will also affect the frame rate The following factors are among the most important to consider High image resolution and or lower compress...

Page 57: ...User Manual Ver M3 3 AXIS Q1932 E PT Mount Thermal Network Camera Date August 2014 Axis Communications AB 2014 Part No 59150 ...

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