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DRAFT

Touchstone DG3450 Data Gateway

User Guide

Release 34 DRAFT 1.6 June 2017

June 2017

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Summary of Contents for Touchstone DG3450

Page 1: ...D R A F T Touchstone DG3450 Data Gateway User Guide Release 34 DRAFT 1 6 June 2017 June 2017 ...

Page 2: ...are all trademarks of ARRIS Enterprises LLC Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks or the names of their products ARRIS disclaims proprietary interest in the marks and names of others ARRIS provides this guide without warranty of any kind implied or expressed including but not limited to the implied warranties of merchantabi...

Page 3: ...eway 10 What s in the Box 10 Items You Need 10 Getting Service 11 System Requirements 12 Recommended Hardware 12 Windows 12 Mac OS 12 Linux Unix 12 About this Manual 13 What About Security 14 Ethernet or Wireless 14 4 Installing and Connecting your Data Gateway 16 Front Panel 17 Rear Panel 18 Selecting an Installation Location 18 Desktop Mounting Instructions 19 Factors Affecting Wireless Range 19...

Page 4: ...ation for macOS 27 6 Using the Data Gateway 28 Setting up Your Computer to Use the Data Gateway 28 Indicator Lights for the DG3450 29 Online LED 29 Wi Fi LED 30 Using the Reset Button 31 Resetting the Router to Factory Defaults 32 7 Troubleshooting 33 The Data Gateway is plugged in but the Power light is Off 33 I m not getting on the Internet all connections 33 I m not getting on the Internet Ethe...

Page 5: ... reliably The Touchstone DG3450 Data Gateway provides four Ethernet connections for use as the hub of your home office Local Area Network LAN The DG3450 also provides 802 11a b g n ac wireless connectivity for enhanced mobility and versatility Installation is simple and your cable company will provide assistance to you for any special requirements Getting Support If you need assistance with your A...

Page 6: ...axial cable must be connected to earth grounded at the entrance to the building in accordance with applicable national electrical installation codes In the U S this is required by NFPA 70 National Electrical Code Article 820 In the European Union and in certain other countries CATV installation equipotential bonding requirements are specified in IEC 60728 11 Cable networks for television signals s...

Page 7: ...cur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment i...

Page 8: ...istance minimum de 30 centimètres entre le radiateur et votre corps Operation in the band 5150 5250 MHz is only for indoor use to reduce the potential for harmful interference to co channel mobile satellite systems Le dispositif fonctionnant dans la bande 5150 5250 MHz est réservé uniquement pour une utilisation à l intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de ...

Page 9: ... Enterprises LLC All Rights Reserved 9 For Mexico The operation of this equipment is subject to the following two conditions 1 This equipment or device cannot cause harmful interference and 2 this equipment or device must accept any interference including interference that may cause some unwanted operation of the equipment ...

Page 10: ...s tiered data services if offered by your cable company The DG3450 provides 2 4 GHz radio and 5 GHz radio for wireless 802 11a b g n ac connectivity Four Ethernet ports for connections to non wireless devices DOCSIS 3 0 compliant One USB host port future support for external USB devices What s in the Box Make sure you have the following items before proceeding Call your cable company for assistanc...

Page 11: ...tlet that you want to use You can buy a splitter from any electronics retailer and most discount stores you may also need a short piece of coax cable with connectors use it to connect the splitter to the cable outlet and then connect the Data Gateway and TV to the splitter Note A splitter effectively cuts the signal in half and sends each half to its two outputs Using several splitters in a line m...

Page 12: ...etworking To use the Data Gateway you need DOCSIS high speed Internet service from your cable company Recommended Hardware The following hardware configuration is recommended Computers not meeting this configuration can still work with the DG3450 but may not be able to make maximum use of DG3450 throughput CPU P4 3GHz or faster RAM 1GB or greater Hard drive 7200 RPM or faster Ethernet Gig E 1000Ba...

Page 13: ... 2017 Touchstone DG3450 Data Gateway User Guide 2017 ARRIS Enterprises LLC All Rights Reserved 13 About this Manual This manual covers the Touchstone DG3450 Data Gateway The model number is on the label affixed to the Data Gateway 1 Model Number 2 Security Label ...

Page 14: ...ng your terms of service Use the service provider s mail servers for sending email Avoid using proxy software unless you are certain that it is not open for abuse by other Internet users some are shipped open by default Criminals can take advantage of open proxies to hide their identity when breaking into other computers or sending spam If you have an open proxy your service provider may suspend y...

Page 15: ... E not regular CAT5 cable Wireless Wireless access lets you connect additional wireless capable devices to Data Gateway The 802 11 wireless LAN standard allows one or more computers to access the DG3450 using a wireless radio signal These connections are in addition to the connections supported via Ethernet Note You can use the wireless connection if your computer has a built in or aftermarket plu...

Page 16: ...pany and verified that they provide data service using standard DOCSIS technology You have all the Items You Need page 10 Cable and power outlets are available near the computer If a cable outlet is not conveniently located your cable company can install a new one If you have ordered service your cable company should configure the Data Gateway automatically You need only follow the instructions in...

Page 17: ...AFT 1 6 June 2017 Touchstone DG3450 Data Gateway User Guide 2017 ARRIS Enterprises LLC All Rights Reserved 17 Front Panel The front of the DG3450 has the following indicators 1 Online indicates internet data transmission status 2 Wireless indicates the status of the wireless LAN ...

Page 18: ...to press this button 2 USB USB host connector future support for external USB devices 3 Ethernet 1 4 connectors for use with a computer LAN port 4 MoCA LED indicates the status of the MoCA connection 5 Cable connector for the coaxial cable 6 Power connector for the power cord Selecting an Installation Location There are a number of factors to consider when choosing a location to install your Data ...

Page 19: ...side air flows freely around it the back faces the nearest wall it will not fall to the floor if bumped or moved the ventilation holes on the sides of the unit are not blocked Factors Affecting Wireless Range A number of factors can affect the usable range for wireless connections Increases range Raising the unit above the devices for example installing the Data Gateway in the upper floor of a mul...

Page 20: ...additional 1 8 turn with a wrench Note For best performance use high quality coax cable and minimize or eliminate splitters between the cable jack and the Data Gateway 2 Insert the plug from the power cord into the Power connector on the back of the Data Gateway 6 and insert the power cord into a convenient AC outlet 3 Connect one end of the Ethernet cable to any Ethernet port on the back of the D...

Page 21: ...or the factory security settings Note You must set up your computer and other client devices to work with the security settings on the DG3450 Refer to the documentation for your client device for instructions on setting security On most computer systems you only need to select the network name SSID device and enter the encryption key 1 Security Label If you need to modify the Data Gateway s defaul...

Page 22: ...lays 5 Use the online help information to set configuration parameters as required Note Most configuration parameters that you may want to set can be accessed on the System Basic Setup screen including the security mode and setting a system password Setting Parental Controls The Parental Control feature allows you to block specified keywords and web sites from being accessed and also to specify tr...

Page 23: ...cessing the Configuration Interface 2 Click the Firewall tab and then click Parental Controls in the side menu to display the Parental Controls screen 3 Check the Enable Parental Controls checkbox and click the Apply button 4 Configure any or all of the following parental controls Trusted MAC Addresses Enter the MAC addresses of any trusted computers on the network and click the Apply button You c...

Page 24: ...ick its check box and then click the Delete button Add Keyword Filter Dialog Box Add Web Site Filter Dialog Box Adding a Keyword or Web Site Filter a Enter the keyword in the Keyword field or web site URL address in the Web Site field b Click the checkboxes for the days you want access blocked or click the All Week checkbox for all week c Set the start time and end time during the specified days 2...

Page 25: ...perating system that you are using Please ensure you are using the correct steps for the operating system on your computer Follow the links below for instructions to configure your Ethernet connection on your operating system TCP IP Configuration for Windows Vista page 26 TCP IP Configuration for Windows 7 Windows 8 or Windows 10 page 26 TCP IP Configuration for macOS page 27 TCP IP Configuration ...

Page 26: ... operating system 1 Open the Vista Control Panel 2 Double click Network and Sharing Center to display the Network and Sharing Center Window 3 Click Manage network connections If prompted for a connection choose Local Area Connection The Network Connections window displays 4 Double click the Local Area Connection to open the Properties window Note If Windows requests permission to continue click Co...

Page 27: ...tically unless instructed otherwise by your cable provider 7 Click OK to accept the new settings and close the Properties window Then click Close to back out of the remaining setup screens TCP IP Configuration for macOS Follow these steps to configure the Ethernet interface on a macOS operating system 1 Open System Preferences either by choosing System Preferences from the Apple menu or by clickin...

Page 28: ...n the Data Gateway and covers basic troubleshooting procedures Setting up Your Computer to Use the Data Gateway page 28 Indicator Lights for the DG3450 Using the Reset Button Resetting the Router to Factory Defaults page 32 Setting up Your Computer to Use the Data Gateway Follow the instructions in the information packet supplied by your service provider Contact your service provider if you need h...

Page 29: ...50 Data Gateway User Guide 2017 ARRIS Enterprises LLC All Rights Reserved 29 Indicator Lights for the DG3450 The Data Gateway has LED indicator lights to assist in troubleshooting 1 Online 2 Wi Fi Online LED The following table shows light patterns for the Online LED during normal operation ...

Page 30: ...download Alternating blue and green Caution If all LEDs are blinking blue fast blink a grounding defect has been detected Unplug the device until the grounding defect can be addressed Wi Fi LED The following table shows light patterns for the Wi Fi LED during normal operation Event Wi Fi LED Status LED Behavior No clients found 5 GHz or dual band Green slow blink Clients found but no traffic 5 GHz...

Page 31: ...n If all LEDs are blinking blue fast blink a grounding defect has been detected Unplug the device until the grounding defect can be addressed Using the Reset Button Use the Reset button 1 on the back of the Data Gateway to reset the modem and perform initialization as if you power cycled the unit You may need to reset the Data Gateway if you are having problems connecting to the Internet Using thi...

Page 32: ...thernet 1 4 4 MoCA LED 5 Cable 6 Power Resetting the Router to Factory Defaults To reset the router to factory defaults press and hold the Reset button on the back of the Data Gateway for more than fifteen seconds This restores the wireless setup configuration and router configuration parameters to the factory defaults You may need to do this if a misconfiguration has locked out all access ...

Page 33: ...leave your Data Gateway plugged into AC power and connected to the cable system Check the front panel lights The Power and Online lights should be on If the Power light blinks for more than 30 minutes call your service provider for assistance Check your cable connections Connectors should be tight The coax cable should not be pinched kinked or bent sharply any of these can cause a break or short i...

Page 34: ...of the other security modes as soon as you find the problem A misconfiguration could lock out all access to the Data Gateway router If you think this has happened see Resetting the Router to Factory Defaults page 32 My wireless Internet connection stops working sometimes This is usually caused by interference Two common sources are 2 4GHz remote telephones and microwave ovens If you cannot remove ...

Page 35: ...onfiguration Protocol An IP protocol used to provide an IP address and location of services such as DNS and TFTP needed by a device connecting to the network DHCP allows the cable company to configure your computer s networking software for you DNS Domain Name Service Server An IP service that associates a domain name such as www example com with an IP address DOCSIS Data Over Cable System Interfa...

Page 36: ...your service provider used to identify your computer to other systems on the Internet L LAN Local Area Network A network that allows computers in a single location such as a building to communicate with one another LED Light Emitting Diode A semi conductor diode that emits light when current is passed through it M MAC address A number that uniquely identifies any device connected to a network Your...

Page 37: ...wireless LAN Switched outlet A power outlet that may be turned on and off using a wall switch Usually intended for lamps Avoid plugging your computer or Data Gateway into a switched outlet to avoid disruptions T TCP IP Transmission Control Protocol Internet Protocol The protocols used to facilitate communications across one or more connected networks TDMA Time Division Multiple Access A method use...

Page 38: ...D R A F T Corporate Headquarters ARRIS Suwanee Georgia 30024 USA T 1 678 473 2000 F 1 678 473 8470 www arris com ...

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