Alienware AW2720HFA User Manual Download

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Alienware AW2720HFA Monitor
User’s Guide

Model: AW2720HFA

Regulatory model: AW2720HFb

Summary of Contents for AW2720HFA

Page 1: ...Alienware AW2720HFA Monitor User s Guide Model AW2720HFA Regulatory model AW2720HFb ...

Page 2: ...amage to hardware or loss of data if instructions are not followed WARNING A WARNING indicates a potential for property damage personal injury or death 2020 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2020 11 Rev A00 ...

Page 3: ...lay modes 15 Electrical specifications 15 Physical characteristics 16 Environmental characteristics 17 Power management modes 18 Pin assignments 19 Plug and Play capability 20 Universal Serial Bus USB interface 21 USB upstream connector 21 USB downstream connector 22 USB ports 22 LCD monitor quality and pixel policy 23 Maintenance guidelines 23 Cleaning your monitor 23 Setting up the monitor 24 At...

Page 4: ...ng the tilt swivel and vertical extension 50 Tilt and swivel extensions 50 Vertical extension 50 Rotating the monitor 51 Rotate clockwise 51 Rotate counterclockwise 52 Adjusting the rotation display settings of your system 53 Using AlienFX application 54 Prerequisites 54 Installing AWCC through Windows update 54 Installing AWCC from the Dell Support website 54 Navigating the AlienFX window 55 Crea...

Page 5: ... 5 Universal Serial Bus USB specific problems 66 Appendix 67 FCC notices U S only and other regulatory information 67 Contact Dell 67 ...

Page 6: ...low If any component is missing contact Dell technical support For more information see Contact Dell NOTE Some components may be optional and may not ship with your monitor Some features or media may not be available in certain countries Component image Component description Monitor Stand riser Stand base ...

Page 7: ...wer cable varies by country DisplayPort cable DisplayPort to DisplayPort HDMI cable USB 3 0 upstream cable enables the USB ports on the monitor Quick Setup Guide Safety Environmental and Regulatory Information Alienware Welcome Letter ...

Page 8: ...your system On Screen Display OSD adjustments for ease of setup and screen optimization AW2720HFA offers a couple of preset modes including FPS First Person Shooter MOBA RTS Real Time Strategy RPG Role Playing Game SPORTS Racing and three customizable game modes for user s own preference In addition key enhanced gaming features such as Timer Frame Rate and Display Alignment are provided to help im...

Page 9: ...9 Identifying parts and controls Front view Label Description Use 1 Cable management slot on the front side of the stand To organize the cables neatly 2 Power On Off button with LED indicator To turn the monitor on or off ...

Page 10: ...formation see Operating the monitor 3 Barcode serial number and Service Tag label Refer to this label if you need to contact Dell for technical support 4 Cable management clip To organize the cables neatly 5 Stand release button Releases stand from the monitor 6 VESA mounting holes 100 mm x 100 mm behind VESA Cover Wall mount monitor using VESA compatible wall mount kit 100 mm x 100 mm ...

Page 11: ...ough this slot 10 I O cover Protects the I O ports Label Description Use 1 Power connector Connect the power cable shipped with your monitor 2 USB upstream port Connect the USB cable shipped with your monitor to this port and your computer to enable the USB ports on your monitor 3 6 USB downstream ports 3 Connect your USB device NOTE To use these ports you must connect the USB cable shipped with y...

Page 12: ...HDMI port HDMI 1 Connect your computer with the HDMI cable shipped with your monitor 8 HDMI port HDMI 2 Connect your computer with the HDMI cable shipped with your monitor 9 DisplayPort Connect your computer with DisplayPort DisplayPort cable shipped with your monitor 10 Line out port Connect your speakers NOTE This port does not support headphones Model AW2720HFA Screen type Active matrix TFT LCD...

Page 13: ...and noticeable visual artifacts into the image As every system setup and every gamer s needs are different Alienware recommends that users experiment with the different modes to find the setting that is right for them Color depth 16 78 million colors Color gamut sRGB 99 Built in devices USB 3 0 Super Speed hub with 1 USB 3 0 upstream port 4 x USB 3 0 downstream port including 1 port which supports...

Page 14: ...to 240 Hz automatic Maximum preset resolution DisplayPort 1920 x 1080 240 Hz HDMI 1920 x 1080 240 Hz Supported video modes Video display capabilities HDMI DisplayPort playback 480i 480p 576i 576p 720p 1080i 1080p FHD Adjustability Height adjustable stand Tilt Swivel Pivot 0 to 130 mm 5 to 21 20 to 20 90 to 90 Dell Display Manager DDM Compatibility Easy Arrange and other key features Model AW2720HF...

Page 15: ...0 166 6 144 0 346 5 VESA 1920 x 1080 278 1 240 0 567 4 NOTE This monitor supports AMD FreeSync Premium Technology Electrical specifications Video input signals HDMI 2 0 DisplayPort 1 2 600 mV for each differential line 100 ohm input impedance per differential pair AC input voltage frequency current 100 VAC to 240 VAC 50 Hz or 60 Hz 3 Hz 1 5 A typical Inrush current 120 V 30 A max at 0 C cold start...

Page 16: ...or Height extended 559 4 mm 22 02 in Height compressed 443 1 mm 17 45 in Width 612 7 mm 24 12 in Depth 251 9 mm 9 92 in Height 366 8 mm 14 44 in Width 612 7 mm 24 12 in Depth 78 7 mm 3 10 in Height extended 452 0 mm 17 80 in Height compressed 443 1 mm 17 45 in Width 465 2 mm 18 31 in Depth 251 9 mm 9 92 in Weight with packaging 13 3 kg 29 32 lb Weight with stand assembly and cables 8 8 kg 19 40 lb...

Page 17: ...o 60 C 4 F to 140 F Shipping 20 C to 60 C 4 F to 140 F Operating 10 to 80 non condensing Non operating Storage 5 to 90 non condensing Shipping 5 to 90 non condensing Operating 5 000 m 16 404 ft maximum Non operating 12 192 m 40 000 ft maximum 221 8 BTU hour maximum 60 0 BTU hour typical Model AW2720HFA Compliant standards Temperature Humidity Altitude Thermal dissipation ...

Page 18: ...ss than 0 3 W Switch off Off Less than 0 3 W Power Consumption Pon 20 78 W Total Energy Consumption TEC 65 59 kWh Zero power consumption in OFF mode can only be achieved by disconnecting the main cable from the monitor Maximum power consumption with max luminance and USB active This document is informational only and reflects laboratory performance Your product may perform differently depending on...

Page 19: ...ayPort connector Pin number 20 pin side of the connected signal cable 1 ML3 n 2 GND 3 ML3 p 4 ML2 n 5 GND 6 ML2 p 7 ML1 n 8 GND 9 ML1 p 10 ML0 n 11 GND 12 ML0 p 13 GND 14 GND 15 AUX p 16 GND 17 AUX n 18 Hot Plug Detect 19 Re PWR 20 3 3 V DP_PWR ...

Page 20: ...DC DATA SDA 17 DDC CEC Ground 18 5V POWER 19 HOT PLUG DETECT Plug and Play capability You can connect the monitor to any Plug and Play compatible system The monitor automatically provides the computer system with its Extended Display Identification Data EDID using Display Data Channel DDC protocols so that the system can configure itself and optimize the monitor settings Most monitor installations...

Page 21: ...eed 5 Gbps 4 5 W Max each port High speed 480 Mbps 4 5 W Max each port Full speed 12 Mbps 4 5 W Max each port NOTE This monitor is Super Speed USB 3 0 compatible Up to 2 A on USB downstream port with battery icon with battery charging version compliant devices or normal USB devices USB upstream connector Pin number 9 pin side of the connector 1 VCC 2 D 3 D 4 GND 5 SSTX 6 SSTX 7 GND 8 SSRX 9 SSRX ...

Page 22: ...ottom Power charging port the port with icon supports up to 2 A fast charging capability if the device is BC1 2 compatible NOTE USB 3 0 functionality requires a USB 3 0 capable computer NOTE The USB ports on the monitor work only when the monitor is turned on or in Standby mode If you turn off the monitor and then turn it on the attached peripherals may take a few seconds to resume normal function...

Page 23: ...in the list below when unpacking cleaning or handling your monitor To clean your anti static screen lightly dampen a soft clean cloth with water If possible use a special screen cleaning tissue or solution suitable for the anti static coating Do not use benzene thinner ammonia abrasive cleaners or compressed air Use a lightly dampened warm cloth to clean the monitor Avoid using detergent of any ki...

Page 24: ...ny other source follow the set up instructions that were included with the stand CAUTION The following steps are important to protect your curved screen Do follow the instructions below to finish up the installation 1 Remove the stand riser and stand base from the packaging cushion 2 Align and place the stand riser on the stand base 3 Open the screw handle at the bottom of the stand base and turn ...

Page 25: ... 25 5 Open the protective cover on the monitor to access the VESA slot on the monitor 6 Carefully insert the tabs on the stand riser into the slots on the display back cover and lower the stand assembly to snap it into place ...

Page 26: ...ables through the cable management slot on the stand and then through the cable management clip at the back of the display USB upstream cable USB downstream cables optional cables are not included HDMI cable DisplayPort cable NOTE Route each cable neatly so that the cables are organized before the I O cover is installed CAUTION Do not plug the power cable into the wall outlet or turn on the monito...

Page 27: ...7 10 Hold the stand riser and lift the monitor carefully then place it on a flat surface CAUTION Hold the stand riser firmly when lifting the monitor to avoid any accidental damage 11 Lift the protective cover from the monitor ...

Page 28: ...n the stand riser Connecting the computer WARNING Before you begin any of the procedures in this section follow the Safety instructions NOTE Do not connect all cables to the computer at the same time NOTE The images are for the purpose of illustration only Appearance of the computer may vary To connect your monitor to the computer 1 Connect the other end of the DisplayPort cable or HDMI cable to y...

Page 29: ...ge see Common problems Removing the monitor stand NOTE To prevent scratches on the display when removing the stand ensure that the monitor is placed on a soft clean surface NOTE The following instructions are applicable only for attaching the stand that was shipped with your monitor If you are attaching a stand that you purchased from any other source follow the set up instructions that were inclu...

Page 30: ...p the monitor 5 Disconnect the cables from the monitor and slide them out through the cable management slot on the stand riser 6 Press and hold the stand release button 7 Lift the stand up and away from the monitor ...

Page 31: ...Remove the monitor stand See Removing the monitor stand 3 Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover 4 Attach the mounting bracket from the wall mounting kit to the monitor 5 Mount the monitor on the wall For more information see the documentation that shipped with the wall mounting kit NOTE For use only with UL listed wall mount bracket with minimum ...

Page 32: ...wn left right to toggle between options 3 Press the joystick button again to confirm the settings and exit Joystick Description When the OSD menu is on press the button to confirm the selection or save the settings When the OSD menu is off press the button to launch the OSD main menu See Accessing the menu system For 2 way right and left directional navigation Move right to enter the submenu Move ...

Page 33: ...essing the menu system 2 To exit the OSD main menu 3 To specify a desired color mode from a preset list 4 To directly access the Dark Stabilizer adjustment slider 5 To directly access the Brightness Contrast adjustment sliders For 2 way up and down directional navigation Toggles between the menu items Increases up or decreases down the parameters of selected menu item Menu Exit Shortcut key Preset...

Page 34: ...sing the On Screen Display OSD menu Accessing the menu system Icon Menu and submenus Description Game Use this menu to personalize your visual gameplay experience Preset Modes Allows you to choose from a list of preset color modes Standard Loads the monitor s default color settings This is the default preset mode FPS Loads color settings ideal for First Person Shooter FPS games ...

Page 35: ... the risk of eye strain and neck arm back shoulder pain from using the monitor for long periods of time we suggest you to 1 Set the distance of the screen between 20 inches to 28 inches 50 cm 70 cm from your eyes 2 Blink frequently to moisten your eyes or wet your eyes with water after prolonged usage of the monitor 3 Take regular and frequent breaks for 20 minutes every two hours 4 Look away from...

Page 36: ...al list to keep you aware of the remaining time Frame Rate Selecting On allows you to display the current frames per second when playing games The higher the rate the smoother the motion appears Display Alignment Activate the function to help ensure the perfect alignment of the video contents from multiple displays AMD FreeSync Premium When you select On the monitor runs at the highest frame rate ...

Page 37: ...mage Move the joystick down to increase the purple shade of the video image NOTE The Hue adjustment is available only when you select FPS MOBA RTS SPORTS or RPG preset mode Saturation This feature can adjust the color saturation of the video image Use the joystick to adjust the saturation level from 0 to 100 Move the joystick up to increase the colorful appearance of the video image Move the joyst...

Page 38: ...the joystick button to confirm the selection HDMI 1 Select the HDMI 1or HDMI 2 input when you are using the HDMI connectors Press the joystick button to confirm the selection HDMI 2 Auto Select Turn on the function to allow the monitor to automatically scan for available input sources Press the joystick button to confirm the selection Reset Input Source Resets all settings under the Input Source m...

Page 39: ...tings for the Power button Alienware logo and the light stripe on the stand Color To specify an LED lighting color select On and move the joystick to highlight the Custom Color option Then you can make a selection from the list of 20 available colors by moving the joystick up or down ...

Page 40: ...160 240 0 13 100 245 35 14 0 240 0 15 0 240 85 16 70 240 145 17 0 240 240 18 0 160 240 19 0 96 240 20 0 0 240 No R G B To turn off the AlienFX lights select Off NOTE These functions are only available when Spectrum is disabled Custom It is a read only menu When you use Color or and Spectrum to make LED lighting adjustments this menu status shows Off when you make the LED lighting adjustments throu...

Page 41: ...minance of the backlight Move the joystick up to increase the brightness level or move the joystick down to decrease the brightness level min 0 max 100 Contrast Adjust Brightness first and then adjust Contrast only if further adjustment is necessary Move the joystick up to increase the contrast level or move the joystick down to decrease the contrast level min 0 max 100 The Contrast function adjus...

Page 42: ...0 to 100 Reset Display Resets all settings under the Display menu to the factory defaults Audio Volume Allows you to set the volume level of headphone output Use the joystick to adjust the volume level from 0 to 100 Reset Audio Resets all settings under the Audio menu to the factory defaults Menu Select this option to adjust the settings of the OSD such as the languages of the OSD the amount of ti...

Page 43: ...ry defaults Personalize Shortcut Key 1 Allows you to choose a feature from Preset Modes Game Enhance Mode AMD FreeSync Premium Dark Stabilizer Brightness Contrast Input Source Aspect Ratio or Volume and set it as a shortcut key Shortcut Key 2 Shortcut Key 3 USB Allows you to enable or disable USB function during monitor standby mode NOTE USB ON OFF under standby mode is only available when the USB...

Page 44: ...r balance and etc to be adjustable via the software on your computer You can disable this feature by selecting Off Enable this feature for best user experience and optimum performance of your monitor LCD Conditioning Helps reduce minor cases of image retention Depending on the degree of image retention the program may take some time to run You can enable this feature by selecting On ...

Page 45: ...ns for the Horizontal and Vertical frequency ranges addressable by this monitor Recommended mode is 1920 x 1080 You will see the following message before the DDC CI function is disabled Firmware Displays the firmware version of your monitor Service Tag Displays the service tag of your monitor This string is required when you look for phone support check your warranty status update drivers on Dell ...

Page 46: ...set to On in Standby Mode for the first time the following message appears NOTE If you select Yes the message will not appear next time when you intend to change the USB setting When the monitor goes into Standby mode the following message appears Activate the computer and wake up the monitor to gain access to the Using the On Screen Display OSD menu NOTE The message may be slightly different acco...

Page 47: ...ightly different according to the connected input signal If either HDMI or DP input is selected and the corresponding cable is not connected a floating dialog box as shown below appears NOTE The message may be slightly different according to the connected input signal When Factory Reset is selected the following message appears See Troubleshooting for more information ...

Page 48: ...pears on the screen 2 Select one of the following options Menu Buttons Choose this option to lock all OSD menu buttons except the Power button Power Button Choose this option to lock only the Power button Menu Power Buttons Choose this option to lock all the buttons on the rear panel control To unlock the button s press and hold Button 5 for four seconds until a menu appears on the screen Select t...

Page 49: ...play settings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 1920 x 1080 4 Click Apply If you do not see 1920 x 1080 as an option you may need to update your graphics driver Depending on your computer complete one of the following procedures If you have a Dell desktop or a laptop Go to www dell com support enter your service tag and download the latest driver ...

Page 50: ...at you purchased from any other source follow the set up instructions that were included with the stand Tilt and swivel extensions With the stand attached to the monitor you can tilt and swivel the monitor for the most comfortable viewing angle NOTE The stand is not factory installed Vertical extension NOTE The stand extends vertically up to 130 mm The figure below illustrates how to extend the st...

Page 51: ... monitor 51 Rotating the monitor Before you rotate the monitor your monitor should be fully extended vertically vertical extension and fully tilted up to avoid hitting the bottom edge of the monitor Rotate clockwise ...

Page 52: ...ter you require an updated graphics driver that is not included with this monitor To download the graphics driver go to www dell com support and see the Download section for Video Drivers for latest driver updates NOTE When in the Portrait View Mode you may experience performance degradation in graphic intensive applications 3D Gaming and etc ...

Page 53: ...y Settings 1 Right click on the desktop and click Properties 2 Select the Settings tab and click Advanced 3 If you have an ATI graphics card select the Rotation tab and set the preferred rotation 4 If you have an NVIDIA graphics card click the NVIDIA tab in the left hand column select NVRotate and then select the preferred rotation 5 If you have an Intel graphics card select the Intel graphics tab...

Page 54: ...tically installed The installation takes a few minutes to complete 2 Navigate to the program folder to ensure that the installation is successful Alternatively you can find the AWCC application in the Start menu 3 Launch AWCC and perform the following steps to download the additional software components In the Settings window click Windows Update and then click Check for updates to check the Alien...

Page 55: ...er a name in the text box to add a theme B Edit controls EDIT Provides options for you to customize lighting settings for your theme GO DIM Makes the light dimmer GO DARK Turns off the light C Theme components You can use these components LIGHTING MACROS SETTINGS to make the selected theme as an active master theme D THEMES list Displays the themes in list view or grid view E Background controls A...

Page 56: ...anel Use the controls in this panel to set up lighting effects for a theme See Setting lighting effects for details I SAVE THEME Click to save all adjustments and changes for the theme J Live preview The lighting zones are with numbered callouts You may select a single zone by clicking the number on the image When you make lighting adjustments the preview of the monitor displays the new effects si...

Page 57: ...by selecting the zone check box es above the live preview area or clicking the numbered callout on the image of monitor 6 In the LIGHTING panel select your preferred lighting effects from the drop down list including Morph Pulse Color Spectrum and Breathing See Setting lighting effects for details NOTE The Spectrum option is only available when you select All Zones to make lighting adjustments 7 R...

Page 58: ...referred color from the color palette or the list of PRESET COLORS The selected color and its RGB color codes will be displayed on the right field NOTE To change the color use the up and down arrow buttons beside the R G B boxes to edit the color codes 2 To add the selected color to the list of YOUR COLORS for quick access in the future click At most 12 colors can be added to the list NOTE To remo...

Page 59: ...ist right click on it 3 Drag the BRIGHTNESS slider to adjust the lightness of the color 4 Drag the TEMPO slider to adjust the pulsing speed Color Descriptions The effect makes the LED light in a single static color To make the adjustments 1 Pick a preferred color from the color palette or the list of PRESET COLORS The selected color and its RGB color codes will be displayed on the right field NOTE...

Page 60: ... The effect makes the light change from bright to dim To make the adjustments 1 Pick a preferred color from the color palette or the list of PRESET COLORS The selected color and its RGB color codes will be displayed on the right field NOTE To change the color use the up and down arrow buttons beside the R G B boxes to edit the color codes 2 To add the selected color to the list of YOUR COLORS for ...

Page 61: ...he computer To ensure proper Self Test operation remove all digital cables from the back of computer 3 Turn on the monitor NOTE A dialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly While in self test mode the power LED blinks blue default color NOTE This box also appears during normal system operation if the video cable...

Page 62: ...menu appears on the screen 3 Using the joystick control highlight the Diagnostics option and press the joystick button to start the diagnostics A grey screen is displayed 4 Observe if the screen has any defects or abnormalities 5 Toggle the joystick once again until a red screen is displayed 6 Observe if the screen has any defects or abnormalities 7 Repeat steps 5 and 6 until the screen displays g...

Page 63: ...ble connector Run the built in diagnostics Ensure that the correct input source is selected in the Input Source menu Poor Focus Picture is fuzzy blurry or ghosting Eliminate video extension cables Reset the monitor to factory settings Change the video resolution to the correct aspect ratio Shaky Jittery Video Wavy picture or fine movement Reset the monitor to factory settings Check environmental f...

Page 64: ...itor self test feature check to determine if the scrambled screen appears in self test mode Check for bent or broken pins in the video cable connector Restart the computer in the safe mode Safety Related Issues Visible signs of smoke or sparks Do not perform any troubleshooting steps Contact Dell immediately Intermittent Problems Monitor malfunctions on off Ensure that the video cable connecting t...

Page 65: ... or pressing any key on the keyboard Check whether the signal cable is plugged in properly Re plug the signal cable if necessary Reset the computer or video player The picture does not fill the entire screen The picture cannot fill the height or width of the screen Due to different video formats aspect ratio the monitor may display in full screen Run the built in diagnostics Wrong Color Picture co...

Page 66: ...herals working slowly or not working at all Check that your computer is USB 3 0 capable Some computers have USB 3 0 USB 2 0 and USB 1 1 ports Ensure that the correct USB port is used Reconnect the upstream cable to your computer Reconnect the USB peripherals downstream connector Reboot the computer Wireless USB peripherals stop working when a USB 3 0 device is plugged in Wireless USB peripherals r...

Page 67: ...gulatory information see the regulatory compliance website located at www dell com regulatory_compliance Contact Dell For customers in the United States call 800 WWW DELL 800 999 3355 NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and s...

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