ADK ADK-8100 Administrator'S Manual Download

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ADK-8100 Administrator guide

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ADK-8100

PURE IP PBX

Administrator guide V1.0

Version 12.1.0.10

KAVOSHPHONE PERSHIA CO. LTD 021 8894 1813

Summary of Contents for ADK-8100

Page 1: ...ADK 8100 Administrator guide WWW KAVOSHPHONE COM 1 104 ADK 8100 PURE IP PBX Administrator guide V1 0 Version 12 1 0 10 KAVOSHPHONE PERSHIA CO LTD 021 8894 1813...

Page 2: ...llation Procedure 10 2 2 1 Connect Drawing 10 3 WEB Interface Configuration 11 3 1 Access ADK 8100 unit 11 3 2 Parameters Configuration 12 3 3 System Information 13 3 3 1 System Information 13 3 3 2 E...

Page 3: ...3 6 3 Speed dial 43 3 6 4 Outbound Routes 44 3 6 5 Parking Lot 48 3 6 6 Time Groups 49 3 6 7 General Preferences 51 3 7 PBX Inbound Call Control 53 3 7 1 Inbound Routes 53 3 7 2 Blacklist 58 3 7 3 IVR...

Page 4: ...ules 90 3 10 2 Firmware update 91 3 10 3 Data Backup 92 3 10 4 Data Restore 92 3 10 5 Password 93 3 10 6 Time Date 93 3 10 7 Reset 94 3 10 8 Reboot 94 3 11 Phone Provisioning 95 3 11 1 General Setting...

Page 5: ...for small businesses and remote branch offices of larger organizations It is designed to bring enterprise grade Unified Communications and Security Protection in an easy to manage fashion 1 2 Product...

Page 6: ...ng PIN Users Caller ID QoS Conference Queue DDNS Ring Group Define Office Time Speed Dial Direct Inward System Access DISA Spy functions Distinctive Ringtone Static Route Do Not Disturb DND VLAN Exter...

Page 7: ...ce is in Link Yellow LED ON is indicates 100MBps Ethernet port 4 1 2 3 4 5 6 7 8 Red LED stands for FXO port Orange LED indicates presence of a BRI port Green LED stands for FXS port Red LED blinks FX...

Page 8: ...of ADK 8100 Table 1 3 2 Description of Rear view Index Interface Description 1 RST Reset button to restore default IP and password or restore factory setting Hold RST button 8 seconds RUN LED being ON...

Page 9: ...ADK 8100 Administrator guide WWW KAVOSHPHONE COM 9 104 1 4 Scenario of Application Application 1 Figure 1 4 1...

Page 10: ...ADK 8100 adapts 12VDC Power adapter make sure AC power supply grounded well to ensure the reliability and stability Notes incorrect power connection may damage power adapter and device ADK 8100 provid...

Page 11: ...ontains an embedded web server to set parameters by using the HTTP protocol We are strongly recommend to access device with Google Chrome or Firefox Browser 3 1 Access ADK 8100 unit Enter IP address o...

Page 12: ...is strongly recommended change the default password to a new password for system security 3 2 Parameters Configuration ADK 8100 WEB configuration interface consists of the navigation tree and the deta...

Page 13: ...formation Parameters Description MAC Address Displays the current MAC of the gateway for example 70 B3 D5 1B 3D 02 Network Current IP address and subnet mask of gateway DNS Server Displays DNS server...

Page 14: ...ADK 8100 Administrator guide WWW KAVOSHPHONE COM 14 104 3 3 2 Extensions Status Figure 3 3 2 Extensions Status 3 3 3 Trunk Status Figure 3 3 3 Trunk Stratus Trunk Status Description VoIP Trunk...

Page 15: ...LED indication of front panel Table 3 3 3 Trunk Status Parameters Description Status Shows the registration status of Trunk channel including registered and unregistered Trunk Type Trunk mode will al...

Page 16: ...the host name for ADK 8100 IP Address Set the IP Address for ADK 8100 It is recommended to configure a static IP address for ADK 8100 Subnet Mask Set the subnet mask for ADK 8100 Gateway Set the gate...

Page 17: ...VLAN Virtual LAN is a logical local area network or LAN that extends beyond a single traditional LAN to a group of LAN segments given specific configurations Note ADK 8100 is not the VLAN server a 3 l...

Page 18: ...n of VLAN Configuration Parameter Description NO 1 Click the NO 1 you can edit the first VLAN over LAN IP Address Set the IP Address for ADK 8100VLAN over LAN Subnet Mask Set the Subnet Mask for ADK 8...

Page 19: ...d the network device on the same segment But sometimes you don t want to use this automatic mapping you d rather have fixed static associations between an IP address and a MAC address Gateway provides...

Page 20: ...0 supports OpenVPN Figure 3 4 4 VPN Configuration Table 3 4 4 Description of VPN Parameter Parameters Description Import VPN Configuration Files Import configuration file of OpenVPN Notes 1 Don t conf...

Page 21: ...instead of IP address The service manages changing IP address and updates your domain information dynamically You must sign up for service through dyndns org freedns afraid org www no ip com www zone...

Page 22: ...estination network to be accessed to by ADK 8100 Subnet Mask Specify the destination network portion Gateway Define which gateway ADK 8100 will go through when access to the destination network Metric...

Page 23: ...ADK 8100 Administrator guide WWW KAVOSHPHONE COM 23 104 3 4 7 DHCP Server Figure 3 4 7 DHCP Server...

Page 24: ...NE COM 24 104 3 5 Trunks 3 5 1 Physical Trunks PSTN and GSM Trunks The public switched telephone network PSTN is the network of the world s public circuit switched telephone networks Figure 3 5 1 Anal...

Page 25: ...k when listed in outbound rules incoming rules etc E g pstn113 Rxgain Used to modify the volume level of this trunk Normally this setting does not need to be changed Answer on Polarity Detection Use a...

Page 26: ...t is also possible to specify how many busy tones to wait for before disconnecting the call The default is 4 but better results can be achieved if set to 6 or even 8 Remember the higher the number the...

Page 27: ...COM 27 104 Hangup Polarity Reversal Detection The call will be considered as hang up on a polarity reversal Figure 3 5 1b GSM Trunks Figure 3 5 1c GSM Trunks Edit 3 5 2 IP Trunk Peer to Peer Mode Figu...

Page 28: ...s 5060 is the standard port number used by SIP protocol Don t change this part if it is not required Transport This will be the transport method used by the SIP Trunk This method is given by the SIP t...

Page 29: ...password Figure 3 5 3 VoIP Trunk Figure 3 5 3a Add VoIP Trunk Table 3 5 3 Description of VoIP Trunk Parameters Description Trunk Name It describes the trunk for the ease of identification Type Choose...

Page 30: ...om User in From Header of the SIP Invite package Keep this field blank if it s not needed Transport This will be the transport method used by the extension The options are UDP default or TCP or TLS SR...

Page 31: ...W KAVOSHPHONE COM 31 104 3 6 PBX Basic 3 6 1 Extensions 3 6 1 1 FXS Extensions There are three types of extensions supported in ADK 8100 SIP IAX and analog extension FXS Figure 3 6 1 1 Extensions Figu...

Page 32: ...Caller ID CID string will be used when this user calls another internal user Outbound CID Overrides the caller ID when dialing out a trunk Any setting here will override the common outbound caller ID...

Page 33: ...n e g 601 Email Address This option defines whether or not voicemails Fax is sent to the Email address as an attachment Note Please ensure that all voicemail settings are properly configured on the Sy...

Page 34: ...ADK 8100 Administrator guide WWW KAVOSHPHONE COM 34 104 Figure 3 6 1 1d Fxs Extensions Other...

Page 35: ...re Codes General Call Pickup Spy Settings ADK 8100 allows extension to monitor barge in other conversation Once this feature is enabled the extension has the ability to monitor barge in other calls us...

Page 36: ...SHPHONE COM 36 104 3 6 1 2 VoIP Extensions A VoIP extension is a SIP IAX Account that allows an IP Phone or an IP soft phone client to register on ADK 8100 Figure 3 6 1 2 VoIP Extensions Edit Add Figu...

Page 37: ...protocol IAX Extension Number The numbered extension e g 100 that will be associated with this particular User Phone Display Name A character based name for this user e g Han Jones Caller ID The Calle...

Page 38: ...re UDP default or TCP or TLS Enable SRTP Enable extension for SRTP RTP Encryption DTMF Mode RFC2833 Info Short Info Inband Auto Qualify Send check alive packets to IP phones NAT This setting should be...

Page 39: ...ADK 8100 Administrator guide WWW KAVOSHPHONE COM 39 104 Figure 3 6 1 2c VoIP Extensions Options...

Page 40: ...ADK 8100 Administrator guide WWW KAVOSHPHONE COM 40 104 Figure 3 6 1 2d VoIP Extensions Other...

Page 41: ...DK 8100 Administrator guide WWW KAVOSHPHONE COM 41 104 3 6 2 Feature Codes There are many feature codes available in ADK 8100 which allow users to dial from extension side to realize the exact feature...

Page 42: ...ADK 8100 Administrator guide WWW KAVOSHPHONE COM 42 104...

Page 43: ...speed dial number Destination Number The number you want to call E g the source number is 33 The destination number is 5528369 The prefix number is 90 You can use an extension with any type to dial 90...

Page 44: ...2 If the dial patterns are the same in several routes ADK 8100 will choose the available routes from top to the last one 3 When you have created a new extension please edit the outbound route so that...

Page 45: ...ADK 8100 Administrator guide WWW KAVOSHPHONE COM 45 104 Figure 3 6 4a Outbound Routes Edit Figure 3 6 4b Outbound Routes Edit...

Page 46: ...om being accessed without a password You can choose one of the passwords in the PIN list that you can click the Pin Settings to edit it in Pin Settings page PIN set Optional Select a PIN Set to use If...

Page 47: ...ll match a phone number starting with a 1 followed by a 3 digit area code and then 6 digit number Strip Allows the user to specify the number of digits that will be stripped from the front of the phon...

Page 48: ...ADK 8100 Administrator guide WWW KAVOSHPHONE COM 48 104 3 6 5 Parking Lot Figure 3 6 5 Parking Lot...

Page 49: ...ADK 8100 Administrator guide WWW KAVOSHPHONE COM 49 104 3 6 6 Time Groups Figure 3 6 6 Time groups configure...

Page 50: ...ADK 8100 Administrator guide WWW KAVOSHPHONE COM 50 104...

Page 51: ...ADK 8100 Administrator guide WWW KAVOSHPHONE COM 51 104 3 6 7 General Preferences Figure 3 6 7 General Preferences...

Page 52: ...ADK 8100 Administrator guide WWW KAVOSHPHONE COM 52 104...

Page 53: ...stination extensions during office hours or outside office hours Figure 3 7 1 Inbound Routes There is a default inbound route for all the trunks and set IVR as the destination you can edit it or creat...

Page 54: ...ADK 8100 Administrator guide WWW KAVOSHPHONE COM 54 104 Figure 3 7 1a Inbound Routes Edit Figure 3 7 1b Inbound Routes Edit...

Page 55: ...9 The Character will match any remaining digits For example 9011 will match any phone number that starts with 9011 excluding 9011 itself The will match none remaining digits and causes the matching p...

Page 56: ...starts with 9011 excluding 9011 itself The will match none remaining digits and causes the matching process to complete as soon as it can be determined that no other matches are possible Example 1 NX...

Page 57: ...g calls to a specific Ring Group Conference Room Route the incoming calls to a specific Conference Room DISA Route the incoming calls to a specific DISA Queues Route the incoming calls to a specific Q...

Page 58: ...coming outgoing call is listed in the number blacklist the caller will hear the following prompt The number you have dialed is not in service Please check the number and try again The system will then...

Page 59: ...e we can edit it directly or add IVR by yourself Figure 3 7 3a IVR Add Number ADK 8100 treats IVR as an extension you can dial this extension number to reach the IVR from internal extensions Descripti...

Page 60: ...The number of times that the selected IVR prompt will be played Invalid Define the invalid action The invalid action is triggered if the user enters a DTMF digit that is not defined for this IVR Key T...

Page 61: ...VOSHPHONE COM 61 104 3 7 4 Queue Call Queues give users e g call centers an efficient means to have their calls answeredin the order they were received to deliver top tier customer service Figure 3 7...

Page 62: ...ADK 8100 Administrator guide WWW KAVOSHPHONE COM 62 104 Figure 3 7 4b Queue Options...

Page 63: ...ADK 8100 Administrator guide WWW KAVOSHPHONE COM 63 104 Figure 3 7 4c Queue Advanced Settings...

Page 64: ...ging Strategy for this Queue The options are RingAll Ring all available Agents simultaneously until one answers LeastRecent Ring the Agent which was least recently called FewestCalls Ring the Agent wi...

Page 65: ...queue The default option is No Leave When Empty This option controls whether callers already on hold are forced out of a queue that has no agents There are two options Yes Callers are forced out of a...

Page 66: ...over destination Define the failover action A failover occurs after the user reach the Queue max wait time 3 7 5 Ring Groups Ring groups can be configured to balance the call traffic for multiple use...

Page 67: ...Name This option defines a name for this group e g Sales Ring Group Name is a label to help you identify this group in the group list Ring Strategy This option sets the Ringing Strategy for this Grou...

Page 68: ...rs An extension can be made a member of this ring group by moving it into the Selected box Destination If No Answer When all members on this group fail to answer the call system will handle the call a...

Page 69: ...104 Figure 3 7 6a Conferences Edit Add Conference Number This is the number dialed to reach this Conference Room User PIN Set a PIN that must be entered in order to access this conference room e g 12...

Page 70: ...umber he wants to call ADK 8100 will call the number with its outbound route Notes 1 If you d like to use callback feature please make sure it s enabled on the inbound route setting panel 2 No callbac...

Page 71: ...nced Settings 3 8 1 SIP settings This is the SIP settings in ADK 8100 including General settings NAT Codecs Qos Response code and Advanced settings This section describes how to configure SIP server a...

Page 72: ...w anonymous registration extension Default no It s recommended to be disabled for security Allowoverlap Disable overlap dialing support Default is yes Pedantic Enable pedantic parameter Default no Alw...

Page 73: ...l if set seconds of no RTP or RTCP activity on the audio channel when we re not on hold RTPholdtimeout Both ends of the call time RTPkeepalive Time of packaging Notifyringing Control whether subscript...

Page 74: ...eded 3 8 1 2 Network Note Configuration of this section is required when using remote extensions generally Figure 3 8 1 2 SIP Network Configuration Table 3 8 1 2 Parameters Description Enable STUN STU...

Page 75: ...ress is used with this system Please contact your ISP for more information NAT mode Global NAT configuration for the system the options for this setting are as follows Yes Use NAT Ignore address infor...

Page 76: ...s a compression or decompression algorithm that used in the transmission of voice packets over a network or the Internet More information about codec you can refer to this page http en wikipedia org w...

Page 77: ...WW KAVOSHPHONE COM 77 104 3 8 2 IAX Setting IAX is the Internal Asterisk Exchange protocol you can connect to ADK 8100 or register IAX trunk to another IAX server It s supported by the asterisk based...

Page 78: ...be used Max Registration Time Maximum duration in seconds of an IAX2 registration Default is 1300 seconds Min Registration Time Minimum duration in seconds of an IAX2 registration Default is 60 second...

Page 79: ...N list e g testPIN Record in CDR If set yes the PIN code will be displayed in call log PIN list PIN list is a numeric field Letters and punctuation are not allowed in this field Fill in one PIN and if...

Page 80: ...INs entered are checked against those stored by the system If an invalid PIN is entered the PIN is requested again The system administrator can configure certain numbers or types of numbers to require...

Page 81: ...and make calls as if they were using one of the extensions attached to the telephone switch To use DISA a user calls a DISA number which invokes the DISA application The DISA application in turn requ...

Page 82: ...the password field blank Response Timeout The maximum amount of time the system will wait before hanging up the call if the user has dialed an incomplete or invalid number The default is 10 seconds Di...

Page 83: ...lease note that this section is for configuring paging groups If you would like to configure Intercom settings please open the PBX Basic Feature Codes screen Note A paging group can have a maximum of...

Page 84: ...is is useful for emergency paging groups 3 9 Voice Management 3 9 1 System Recordings We can record or upload the prompts in this page you can also play it directly to confirm if it s a valid one you...

Page 85: ...t recording 2 Upload Prompt Click Upload Figure 3 9 1b Upload Voice Prompt The administrator can also upload prompts by doing the following 1 Click Upload Prompt 2 Click Browse to choose the desired p...

Page 86: ...nistrator can upload on hold music as follows 1 Click Browse to choose the desired audio file 2 Click Upload to upload the selected file Note The file size must not be larger than 1 8 MB and the file...

Page 87: ...VOSHPHONE COM 87 104 3 9 3 Voicemail Settings In this page we can configure some settings for voicemail feature including general voicemail settings and SMTP settings which is used for voicemail to em...

Page 88: ...email box Max of Login Attempts Max number of failed login attempts Max Length VM in Sec Set the maximum length of a single voicemail message Min Length VM in Sec Set the minimum length of a single vo...

Page 89: ...uration information before the message Move message to old Move heard messages to the old folder automatically Direct dial to voicemail message type Default message type to use when dialing direct to...

Page 90: ...ADK 8100 Administrator guide WWW KAVOSHPHONE COM 90 104 3 10 System Preferences 3 10 1 Firewall Rules Figure 3 10 1 Firewall Rules Figure 3 10 1a Firewall Rules Edit Add...

Page 91: ...dress and firmware file location then click start to update the firmware Notes 1 If enabled Reset configuration to Factory Defaults System will restore to factory default settings 2 When update the fi...

Page 92: ...ore You can restore this configuration in case the unit loses it for any reason or to clone a unit with the configuration of another unit The configuration backup configurations are in txt format Plea...

Page 93: ...n name and password Figure 3 10 5 Password Setting 3 10 6 Time Date The Network Time Protocol NTP is a protocol and software implementation for synchronizing the clocks of computer systems over packet...

Page 94: ...l for checking local appliance s time with the server Daylight Saving Time Set the mode to Automatic or disabled 3 10 7 Reset Be careful do this operation after restore factory setting all the paramet...

Page 95: ...00 Administrator guide WWW KAVOSHPHONE COM 95 104 3 11 Phone Provisioning The Phone Provisioning provides users a mehtod to Centralized config IP Phone 3 11 1 General Settings Figure 3 11 1 General Se...

Page 96: ...ADK 8100 Administrator guide WWW KAVOSHPHONE COM 96 104 3 11 2 Phones Figure 3 11 2 Configured Phones Figure 3 11 2a Edit Phone...

Page 97: ...port The call log captures all call details including call time caller number callee number call type call duration etc An administrator can search and filter call data by call date caller callee trun...

Page 98: ...X Softswitch Status Answered the call was established successful Canceled the call was canceled by calling party No Carrier the call was rejected by mobile network Not Answered no body to answer the c...

Page 99: ...OM 99 104 of problems or performance There are 6 levels of syslog including DEBUG NOTICE WARNING and ERROR EMERG ALERT CRIT INFO Figure 3 12 2 system logs 3 12 3 Firewall Logs Figure 3 12 3 Firewall l...

Page 100: ...or guide WWW KAVOSHPHONE COM 100 104 3 13 System tools 3 13 1 SMTP Parameter To send the SMS or system alert to email address please configure the Email settings first and make sure SMTP test is succe...

Page 101: ...100 will connect to in order to send voice mail messages via email i e mail yourcompany com SSL If the server of sending email needs to authenticate the sender you need to enable this Note Must be sel...

Page 102: ...ADK 8100 Administrator guide WWW KAVOSHPHONE COM 102 104 3 13 3 Tracert Figure 3 13 3 Tracert...

Page 103: ...ONE COM 103 104 3 13 4 Packet Capture Figure 3 13 4 Packet Capture 3 13 5 Text to Wav Figure 3 13 5 Text to wav 3 13 6 Certificates ADK 8100 can support TLS trunk Before you register TLS trunk to ADK...

Page 104: ...ecting TLS Verify Client as Yes you should upload a CA The relevant IPPBX should also have this certificate Gateway Certificate This certificate is server certificate No matter selecting TLS Verify Cl...

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