ZyXEL Communications XOHM MAX-206M2, User Manual

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34 Troubleshooting
My XOHM Modem is not working properly (lights are coming on but I cannot connect).
What do I do?
䢇
Your modem may not be receiving the proper voltage. Make sure you are using
the power adapter that came with your modem. The correct adapter for the
MAX-206m2 provides output power of 12V AC at 1 Amp.
䢇 The WiMAX Signal LED should be illuminated if the modem is using default settings.
If it is not illuminated, make sure the
Power LED
is green. If the
Power LED
is red, call
XOHM Care at 877-333-XOHM (9646).
䢇
If neither of the LAN LEDs is illuminated:
䡲 Make sure that your computer or router has the Ethernet cable connected to the
Ethernet port and that the cable is properly seated. (The cable should “click”
when it is connected.)
䡲
Make sure the other end of the Ethernet cable is properly connected to the
LAN 1 or LAN 2 port on the back of the XOHM Modem.
䡲
Ethernet cables usually have clips that help secure them to Ethernet ports. If
these clips are damaged or broken, the cable could slip out. If your Ethernet
cables or clips are damaged or broken, replace with a new cable.
䡲 If the cable is securely connected at both ends, but the corresponding LAN 1 or
LAN 2 LED is still not illuminated, try using the other LAN port on the XOHM
Modem.
䡲
The computer may have a faulty Ethernet adapter.
The lights on my XOHM Modem are on, but they are all red. What do I do?
䢇
The LED indicators on the XOHM Modem should not be red if the modem is
functioning properly.
䢇
Red LEDs may indicate faulty configuration. Press and hold the red
Reset Button
on
the back of the device for 10 seconds and then release the button to restore the
factory default settings. The modem will power cycle (turn off and on) during the
reset process.
䢇
If the lights remain red after reset, call XOHM Care at 877-333-XOHM (9646).