ZyXEL Communications X6004 User Manual Download Page 1

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www.zyxel.com

X6004

IP PBX

User’s Guide

Version 1
6/2008
Edition 2

Summary of Contents for X6004

Page 1: ...www zyxel com X6004 IP PBX User s Guide Version 1 6 2008 Edition 2...

Page 2: ......

Page 3: ...ptions of individual screens and supplementary information Command Reference Guide The Command Reference Guide explains how to use the Command Line Interface CLI and CLI commands to configure the X600...

Page 4: ...denoted by square brackets and uppercase text for example ENTER means the enter or return key on your keyboard Enter means for you to type one or more characters and then press the ENTER key Select o...

Page 5: ...Icons Used in Figures Figures in this User s Guide may use the following generic icons The X6004 icon is not an exact representation of your device The X6004 Computer Notebook computer Server DSLAM F...

Page 6: ...to the correct ports Place connecting cables carefully so that no one will step on them or stumble over them Always disconnect all cables from this device before servicing or disassembling Use ONLY a...

Page 7: ...this symbol which is known as the WEEE mark WEEE stands for Waste Electronics and Electrical Equipment It means that used electrical and electronic products should not be mixed with general waste Used...

Page 8: ...Safety Warnings X6004 User s Guide 8...

Page 9: ...uto Provision 131 QoS 137 Voice Mail 141 Phonebook 147 DSP Management 153 Office Hours 157 Authority Group 159 Ring Group 185 Pickup Group 195 Call Access Code 199 Outbound Line Group 203 Auto Attenda...

Page 10: ...s Guide 10 Remote Management 327 System File Maintenance 343 License Control 349 Web Portal and IVR 355 Web Portal 357 Interactive Voice Response IVR System 367 Appendices Index 373 Troubleshooting 37...

Page 11: ...pter 2 How It Works 45 2 1 Call Routing 45 2 1 1 Call Routing Terms 45 2 2 Internal Call Routing 47 2 3 Outbound Call Routing 47 Chapter 3 Tutorials 49 3 1 Making Internal Calls 50 3 1 1 Configure SIP...

Page 12: ...nformation 81 3 7 4 Personalizing Your Settings 82 3 7 5 Setting Up Voicemail 85 3 7 6 Using the Web Phone IP Phone Users Only 85 3 8 Capturing Packets Using the Web Configurator 87 Part II Web Config...

Page 13: ...erver Screens 115 6 1 2 What You Need to Know About Servers 116 6 1 3 Before You Begin 118 6 2 The IP PBX Server Global Screen 118 6 3 The FXO Screen 119 6 4 The FXS Screen 120 6 5 The BRI Screen 121...

Page 14: ...at You Need to Know About the Phonebook 147 10 1 3 Before You Begin 148 10 2 The Phonebook Configuration Screen 148 10 2 1 The Import Phonebook Screen 149 10 3 The LDAP Phonebook Screen 149 10 4 The L...

Page 15: ...he Find Me List Screen 172 13 3 7 The Blacklist Screen 173 13 3 8 The SIP Extension Voice Mail Settings Screen 173 13 3 9 The SIP Extension Advanced Screen 174 13 3 10 The Auto Provision Screen 176 13...

Page 16: ...Do in the Extension Management Screens 200 16 1 3 Before You Begin 200 16 2 The Call Access Code List Screen 200 16 2 1 The Set Call Access Code Screen 201 16 3 The Internal Extension Length Screen 2...

Page 17: ...The Night Service Screen 237 18 4 Auto Attendant Technical Reference 239 Chapter 19 LCR 243 19 1 Overview 243 19 1 1 What You Can Do in the LCR Screen 244 19 1 2 What You Need to Know About LCR 244 19...

Page 18: ...21 8 1 Configuring the Call Waiting Screen 268 21 8 2 Call Waiting Example 1 269 21 8 3 Call Waiting Example 2 270 21 9 The Call Transfer Screen 270 21 9 1 Configuring the Call Transfer Screen 270 Ch...

Page 19: ...Screen 302 25 3 1 Active Log Summary Screen 303 25 3 2 System Log Configuration Screen 305 25 3 3 Edit Syslog Server Settings Screen 307 Chapter 26 Call Detail Record CDR 309 26 1 Overview 309 26 1 1...

Page 20: ...Remote Management 328 30 2 The WWW Screen 329 30 3 The WWW Add Edit Screen 330 30 4 The SSH Screen 331 30 5 The SSH Add Edit Screen 331 30 6 The FTP Screen 332 30 7 The FTP Add Edit Screen 333 30 8 Th...

Page 21: ...l 358 33 2 Account Settings 358 33 3 Call Forwarding and Blocking 360 33 3 1 DND White List 361 33 3 2 Find Me List 362 33 3 3 Blacklist 363 33 4 Voice Mail Settings 363 33 5 Web Phone 364 Chapter 34...

Page 22: ...X6004 User s Guide 22 Appendix B Open Software Announcements 397 Appendix C Legal Information 417 Appendix D Customer Support 421 Index 427...

Page 23: ...dit 55 Figure 22 Configuration PBX Server Configuration Auto Provision 56 Figure 23 Making a PSTN Call 56 Figure 24 FXO Interface Card Connection 57 Figure 25 Configuration PBX Outbound Line Managemen...

Page 24: ...Figure 61 Confirm AA Setting 72 Figure 62 Outbound Calls via ISDN 73 Figure 63 Configuration PBX Outbound Line Management LCR 73 Figure 64 LCR Example ISDN_call 74 Figure 65 Dial Condition for ISDN_c...

Page 25: ...e 110 Q SIG Configuration Example 118 Figure 111 Avoid Voice Channel Collision in Q SIG 118 Figure 112 Configuration PBX Server Configuration Server Global 119 Figure 113 Configuration PBX Server Conf...

Page 26: ...igure 147 Add a SIP Extension Basic 168 Figure 148 Configure SIP Extension Basic 169 Figure 149 SIP Extension Call Forward 170 Figure 150 DND White List 172 Figure 151 Find Me List 172 Figure 152 Blac...

Page 27: ...xample 206 Figure 190 Configuration PBX Outbound Line Management Outbound Line Group 207 Figure 191 Add Edit FXO Trunk 208 Figure 192 Configure an FXO Trunk 209 Figure 193 AA for FXO Trunks 210 Figure...

Page 28: ...232 Group Management Outbound Line Group to Ring Group 253 Figure 233 Configuration PBX Group Management 254 Figure 234 Configuration PBX Group Management Advanced 255 Figure 235 Emergency Call Config...

Page 29: ...12 Figure 276 Report LOGS CDR CDR Query 313 Figure 277 Report LOGS CDR CDR Query Report 315 Figure 278 Maintenance Administrator Username Password 318 Figure 279 Maintenance Administrator List 318 Fig...

Page 30: ...ward Block 360 Figure 314 Forward Block DND White List 361 Figure 315 Forward Block Find Me List 362 Figure 316 Forward Block Black List 363 Figure 317 Voice Mail 363 Figure 318 Web Phone 364 Figure 3...

Page 31: ...4 Configuration PBX Server Configuration Server PRI 124 Table 25 Configuration PBX Server Configuration Server Call Block 126 Table 26 Configuration PBX Server Configuration Server Call Block Black Li...

Page 32: ...vanced 191 Table 64 Add Edit Page Group 192 Table 65 Add Edit Hunt Group 193 Table 66 Configuration PBX Extension Management Pickup Group 197 Table 67 Configuration PBX Extension Management Pickup Gro...

Page 33: ...05 Call Waiting Example 267 Table 106 No Call Waiting Example 268 Table 107 Call Waiting Setting 269 Table 108 Call Transfer Settings 271 Table 109 ZyStack Setting 277 Table 110 ZyStack Add 278 Table...

Page 34: ...P 333 Table 146 FTP Add Edit 334 Table 147 Remote Management ICMP 334 Table 148 ICMP Add Edit 335 Table 149 Remote Management V200 336 Table 150 V200 Add Edit 337 Table 151 Maintenance Backup Restore...

Page 35: ...bnet Mask Notation 389 Table 173 Subnet 1 391 Table 174 Subnet 2 392 Table 175 Subnet 3 392 Table 176 Subnet 4 392 Table 177 Eight Subnets 392 Table 178 24 bit Network Number Subnet Planning 393 Table...

Page 36: ...X6004 User s Guide 36...

Page 37: ...37 PART I Introduction and Tutorials Getting to Know Your X6004 39 How It Works 45 Tutorials 49 ZyXEL V300 Voicemail Configuration Phone User Tutorial 80...

Page 38: ...38...

Page 39: ...nections to any combination of the following networks A traditional Public Switched Telephone Network PSTN A broadband Internet connection to an Internet Telephony Service Provider ITSP An Integrated...

Page 40: ...2302HWUDL with built in SIP processing which allow traditional analog phones or cordless phones to use them as a link to the IP PBX D ATAs Analog Telephone Adapters for example ZyXEL s P 2024 aggrega...

Page 41: ...al Processing modules in the device s bottom to handle more concurrent telephone connections DSP modules are chips which convert analog information into digital data and vice versa B Adding a hard dis...

Page 42: ...004 You could simply restore your last configuration 1 4 LEDs The figure below shows the LEDs on the X6004 Figure 4 LEDs The following table describes the LEDs PWR ALM WAN LAN SYS HDD SYS FXS SYS FXO...

Page 43: ...w On The remote device receives the ISDN physical layer alarm from the X6004 and responds with this alarm Off The ISDN physical layer is operating properly without any remote alarms AIS Alarm Indicati...

Page 44: ...Chapter 1 Getting to Know Your X6004 X6004 User s Guide 44...

Page 45: ...S Foreign Exchange Subscriber Extension This is an extension assigned to an analog phone directly connected to a port on an FXS interface card installed on the X6004 See Figure 5 on page 46 The FXS po...

Page 46: ...of a dialing condition for example dial 0 to make a call via a specific FXO trunk or dial 1 for calls via a SIP trunk LCRs also set priority to which outbound line group should be tried first second t...

Page 47: ...ound line group The link between the two is an LCR Least Cost Routing LCRs contain the dialing rules for outbound line groups Authority groups need to be associated to LCRs to gain access to the outbo...

Page 48: ...ing up outbound call routing are 1 Create an authority group 2 Create extensions in the authority group 3 Create an outbound line group 4 Create LCRs and add outbound line groups to them 5 Associate L...

Page 49: ...ure SIP Extensions Connect IP Phones Register IP Phones Auto Provisioning Making PSTN Calls The PSTN Connection Creating a Dialing Rule for PSTN Assigning an LCR to an Authority Group Making ITSP Call...

Page 50: ...page 45 for more information The figure also shows an internal call between extensions 1001 and 1009 Figure 10 Internal Calls 3 1 1 Configure SIP Extensions The following section introduces how to cre...

Page 51: ...ame of the group Basic in this example and click Add The Machine ID field is a name automatically assigned to the X6004 Figure 12 Add Edit Authority Group 3 The new authority group displays in the fol...

Page 52: ...as the SIP usernames The SIP passwords are comprised of the combination of Prefix Extension Postfix In this example the SIP Auth Password Prefix value is 11 and the Postfix value is 99 The SIP userna...

Page 53: ...all forwarding call blocking phonebook voice mail and other settings See Chapter 33 on page 357 for more information 8 If the IP phone is from ZyXEL and supports auto provisioning use section Section...

Page 54: ...Complete the SIP registration for all the IP phones on your network When all the phones are registered you can make internal calls by dialing the extension number assigned to each phone 3 1 4 Auto Pr...

Page 55: ...u need the MAC address of each SIP device or the serial number if it is a softphone 1 Click Configuration PBX Server Configuration Auto Provision Then click a SIP extension s Edit icon Figure 20 Confi...

Page 56: ...ceive their configuration information via auto provisioning they will automatically register with the X6004 You can make internal calls by dialing the extension number assigned to each phone 3 2 Makin...

Page 57: ...ation in a web configurator screen later Figure 24 FXO Interface Card Connection Procedure 1 In the web configurator click Configuration PBX Outbound Line Management Outbound Line Group to open the fo...

Page 58: ...ces that you want to add to this outbound line group and click the Right icon to move them to the Used Interface column Click Apply when you are done Figure 28 FXO Connection Configuration 5 The Outbo...

Page 59: ...t Routing or LCR The LCRs determine which outside line the X6004 should use to complete outbound calls In our example we want to use the PSTN1 outbound line group to complete local calls Figure 31 Out...

Page 60: ...u can test any number by typing it in the Number Pattern Test field and clicking the Right icon an O appears if the number typed in matches the dial condition and an X appears if it does not match the...

Page 61: ...thority Group section in this example there is only one authority group Basic of the screen to view the screen as shown Select the checkbox in the Advanced column of the local_call LCR as shown below...

Page 62: ...y Group giving extensions the right to make outbound calls via the ITSP connection Figure 38 Making ITSP Calls 3 3 1 The ITSP Connection The following section introduces how to configure a connection...

Page 63: ...of the group ITSP1 in this example and click Apply Note the Machine ID field this is a name automatically assigned to the X6004 in some management screens the outbound line group is identified in the...

Page 64: ...figuration PBX Outbound Line Management Outbound Line Group 4 The following screen displays Fill in the fields with the information provided by your ITSP in our example we use the sample information a...

Page 65: ...e X6004 using the numbers provided by your ITSP The Default AA prompts the callers to dial the extension they would like to reach See Section 3 3 2 on page 65 for information on how to set up a dialin...

Page 66: ...Edit icon in the long_distance_call section to open the following screen Select the outbound line group from the pool column that you want to add to this LCR in our example this is IPPBX_001 ITSP1 as...

Page 67: ...in the Number Pattern Test field and clicking the Right icon an O appears if the number typed in matches the dial condition and an X appears if it does not match the dial condition Specify an offset...

Page 68: ...out using the LCR long_distance_call Procedure 1 Click Configuration PBX Group Management to view the following screen Figure 50 Configuration PBX Group Management 2 Click the Advanced icon in the Aut...

Page 69: ...aking an ISDN Call 3 4 1 The ISDN Connection This example assumes that the X6004 has an ISDN PRI interface card already installed refer to the Quick Start Guide and that you have connected your teleph...

Page 70: ...gurator click Configuration PBX Server Configuration Server PRI to open the following screen Specify which PRI interface card you want to configure in the Slot and Port fields Then configure the Switc...

Page 71: ...pen the following screen Enter the name of the group OG_PRI1 in this example and click Apply Note the Machine ID field this is a name automatically assigned to the X6004 In some web configurator scree...

Page 72: ...e 59 PRI Connection Configuration 6 The Outbound Line Group screen displays again Click the Auto Attendant icon Auto Attendant routes incoming calls see Chapter 18 on page 231 for details Figure 60 Co...

Page 73: ...te local calls Figure 62 Outbound Calls via ISDN Procedure 1 In the web configurator click Configuration PBX Outbound Line Management LCR to open the following screen Figure 63 Configuration PBX Outbo...

Page 74: ...umber typed in matches the dial condition and an X appears if it does not match the dial condition Leave the offset value empty In our example we do not need to configure the offset value See Figure 6...

Page 75: ...an LCR to an Authority Group 3 You can now use the telephones that are part of the Basic authority group to make outbound calls using the ISDN connection The following figure summarizes the outbound c...

Page 76: ...lls between the company and the telephone service provider For an example of configuring ISDN settings see Section 3 4 on page 69 If you want outsiders to dialing in directly to extensions without goi...

Page 77: ...the X6004 and the PBX to support up to 23 using T1 or up to 30 using E1 voice channels The capacity and cost for call number support is greater than using FXO interface cards Using 4 FXO interface car...

Page 78: ...uto Attendant or MSN if you are using BRI line s and you want to have multiple subscriber numbers on one port Like Example 2 we don t use DDI DID in this type of example because DDI DID is mainly used...

Page 79: ...guration Server Feature Code 3 6 2 Using the Voicemail Feature The voicemail feature code as assigned in Section 3 6 1 on page 79 is Users can dial followed by their extension number to access their v...

Page 80: ...cess the X6004 s web portal configure your own personal settings and use the web phone 3 7 1 Your Information In this example your network administrator has given you some information as shown in the...

Page 81: ...PIN code 5678 in the PIN Code field Click Login 3 7 3 Changing Your Security Information It is very important that you change your security information as soon as possible since it could be guessed b...

Page 82: ...th Password in the field on the left and enter it again in the field on the right Click Apply Enter the new Web IVR VM PIN Code in the field on the left and enter it again in the field on the right Cl...

Page 83: ...turn this on later if you want E X A M P L E Table 6 Tutorial Call Settings EXAMPLE INFORMATION YOUR INFORMATION Office Hours Monday Friday 09 00 17 30 Do Not Disturb no one can call you except for pe...

Page 84: ...Me List In the screen that displays enter each phone number in the Number field and click Add after each one Click Apply when you are finished Figure 82 Tutorial Find Me List In the After Office Hours...

Page 85: ...so use this table to make a note of the voicemail settings you want to configure if you like To configure this screen enter your email address in the Received E mail Address field select Attached Voic...

Page 86: ...e describes how to use the web phone to perform some basic phone functions Table 8 Tutorial Basic Web Phone Call Features FEATURE PROCEDURE Dial a number Click each numeral using the mouse pointer The...

Page 87: ...reen appears In this example we use the settings as follows Username debug Password 1234 Rank Level Select Debug admin Then click Apply Figure 90 Tutorial Add a Debug Administrator Account Mute the sp...

Page 88: ...seconds Then click Capture Now Figure 91 Tutorial Packet Capture 4 Re initialize the SIP phone This helps to get a complete packet capturing 5 Wait several seconds click Stop Capture Download and the...

Page 89: ...ustomer support and send this file You may be asked to provide another file containing more real time system information Select Maintenance Administration Diagnostics Information Collect and click Col...

Page 90: ...Chapter 3 Tutorials X6004 User s Guide 90...

Page 91: ...91 PART II Web Configurator Network Setup The Web Configurator 93 Network Deployment 103...

Page 92: ...92...

Page 93: ...low Web browser pop up windows from your device Web pop up blocking is enabled by default in Windows XP SP Service Pack 2 JavaScript enabled by default Java permissions enabled by default 4 2 System L...

Page 94: ...hange the default user name and password Change the default password note it down and put it in a safe place Click Apply to go to the status screen of the web configurator The first time you log in to...

Page 95: ...e Dashboard button to go to the main status page from any web configurator screen B The main part of the screen displays general information about the X6004 you are logged in to and any X6004 that are...

Page 96: ...this screen to specify DNS servers that the X6004 uses for domain name to IP address mappings NTP Use this screen to configure the time settings on the X6004 Static Route Use this screen to specify a...

Page 97: ...screen to view status information about ISDN BRI extensions configured on the X6004 FXO Peer Use this screen to view status information about FXO outbound line groups configured on the X6004 SIP Trunk...

Page 98: ...estore Use this screen to backup and restore the configuration or reset the X6004 to its factory defaults Firmware Upgrade Use this screen to perform firmware upgrades on the X6004 License Control Use...

Page 99: ...ormation in the Dashboard screen and click Refresh Now to apply your setting You can also click Refresh Now to update the screen immediately See the similar field descriptions in Table 115 on page 286...

Page 100: ...troubleshooting step Rebooting the X6004 does not change any of the configuration settings Rebooting simply restarts all of the subsystems voice processing network interfaces and so on and reloads th...

Page 101: ...e navigation panel to exit the web configurator You have to log in with your password again after you log out This is recommended after you finish a management session for security reasons Figure 99 W...

Page 102: ...Chapter 4 The Web Configurator X6004 User s Guide 102...

Page 103: ...On the LAN SIP IP phones use the LAN IP address of the X6004 to connect to it Figure 100 Network Deployment Overview 5 1 1 What You Can Do in the Network Screens Use the LAN screen to set up the LAN...

Page 104: ...the form of an information sheet when you sign up DDNS Dynamic DNS maps your dynamic IP address to a static domain name You can have a static hostname alias for a dynamic IP address allowing the host...

Page 105: ...1 Configuration Network LAN Each field is described in the following table 5 3 The WAN Screen You can configure your connection to the ISP or the default gateway router as well as DNS server informati...

Page 106: ...rk WAN LABEL DESCRIPTION WAN Ethernet TCP IP Settings Get automatically from ISP Select this if your ISP did not assign you a static IP address Click Renew to send a request to the DHCP server for a n...

Page 107: ...IPTION DDNS Type Select the type of service that you are registered for with your Dynamic DNS service provider User Name Type your user name Password Type the password assigned to you Domain name Type...

Page 108: ...and click Apply New Date Enter the new date in this field and click Apply Get from Time Server Select this if you want to use a time server to update the current date and time in the X6004 Time Server...

Page 109: ...the X6004 about the subnets beyond the router its directly connected to Figure 105 Example of Static Routing Topology 5 6 1 Configuring the Static Route Screen Use this screen to look at static routes...

Page 110: ...f the gateway The gateway is a router or switch on the same network segment as the device s LAN port The gateway helps forward packets to their destinations Network Interface This field specifies the...

Page 111: ...and contains two bytes of TPID Tag Protocol Identifier residing within the type length field of the Ethernet frame and two bytes of TCI Tag Control Information starts after the source address field of...

Page 112: ...possible VIDs a VID of 0 is used to identify priority frames and value 4095 FFF is reserved so the maximum possible VLAN configurations are 4 094 IEEE 802 1p Priority Level IEEE 802 1p defines up to...

Page 113: ...QoS 137 Voice Mail 141 Phonebook 147 Office Hours 157 Authority Group 159 Ring Group 185 Pickup Group 195 Call Access Code 199 DSP Management 153 Outbound Line Group 203 Auto Attendant 231 LCR 243 Gr...

Page 114: ...114...

Page 115: ...cated at the ITSP F The X6004 must register with the ITSP SIP server before calls can be routed to telephones outside its network Finally two SIP servers can act as peers as shown with another X6004 E...

Page 116: ...nnel An FXS channel is a connection from the X6004 to an analog phone via one of the FXS ports installed on the X6004 After you install the FXS interface card on the X6004 see the Quick Start Guide yo...

Page 117: ...enables the X6004 to communicate with the following BRI switches 5ESS AT T basic rate switches MDS100 NI1 National ISDN 1 switches ENT3 Euro ISDN switches UK and others AUS Australian TS013 switches...

Page 118: ...11 Avoid Voice Channel Collision in Q SIG RTP When you make a VoIP call using SIP the RTP Real Time Transport Protocol is used to handle voice data transfer See RFC 1889 for details on RTP 6 1 3 Befor...

Page 119: ...registrar server maintains a database of SIP identity to IP address or domain name mapping The X6004 checks your username password and realm when you register Enter the number of seconds SIP clients a...

Page 120: ...smitted by the X6004 from the phones on your network via the specified FXO lines 6 is the quietest and 6 is the loudest Listening Volume Select the volume level transmitted by the X6004 to the phones...

Page 121: ...dentified by the extension card slot they are installed in Select one of the slots or select All to make the settings the same for all FXS interface cards Port Specify the FXS port on the FXS interfac...

Page 122: ...one company uses Generally U S telephone exchanges use 5ESS MDS100 or NI1 switches while Europe uses NET3 and Australia uses AUS switches NT TE Mode Select NT Network Terminal or TE Terminal Equipment...

Page 123: ...Chapter 6 Server X6004 User s Guide 123 Figure 116 Configuration PBX Server Configuration Server PRI Figure 117 Settings for PRI Switch Types 4ESS Q SIG DMS 5ESS AUS NI2 NET5...

Page 124: ...t Select TE Terminal Equipment if this port connects to a NT device for example a PBX See NT TE on page 117 for more information Q SIG Type Select the role of a PRI interface in an ISDN Q SIG network...

Page 125: ...r at one time Overlap The X6004 expects to receive digits of a callee s number one by one Speaking Volume Select the volume level transmitted by the X6004 from the ISDN phones connected to the X6004 6...

Page 126: ...8 The Feature Code Screen Use this screen to set values for the feature codes the X6004 supports from an X6004 s extension Users can dial these codes to enable or disable the features listed below fo...

Page 127: ...Off Enter the code used to disable call blocking for calls without a caller ID Call Forward On Enter the code used to enable call forwarding Call Forward Off Enter the code used to disable call forwar...

Page 128: ...xtension DND On Enter the code used to turn the Do Not Disturb feature on for this extension DND Off Enter the code used to turn the Do Not Disturb feature off for this extension DND IVR Enter the cod...

Page 129: ...ice levels There are two service levels in ISDN as follows BRI Basic Rate Interface BRI contains two 64 kbps B channel and one 16 kbps D channel 2B 1D A BRI user can have up to 128 kbps service PRI Pr...

Page 130: ...Chapter 6 Server X6004 User s Guide 130...

Page 131: ...n It also contains SIP settings necessary for the device to register with the X6004 The configuration file is encrypted using 3DES Triple Data Encryption Standard See Chapter 13 on page 159 for more i...

Page 132: ...4 This process is referred to as auto discovery Some ZyXEL devices allow you to enter the IP address of the auto provisioning server The auto discovery process is limited to your LAN Once a ZyXEL VoIP...

Page 133: ...ension number configured on the X6004 MAC Address This field displays the MAC address of the ZyXEL device specified to receive configuration settings from the X6004 This field is blank for extensions...

Page 134: ...Auto Provision Interval Time Specify the amount of time in seconds to have SIP clients wait before the next time of provision file downloading from the X6004 Enter the time range between 21600 to 604...

Page 135: ...igure 124 Configuration PBX Server Configuration Auto Provision Advanced The SPTGEN file displays the configuration settings sent from the X6004 to a ZyXEL device configured for auto provisioning Clic...

Page 136: ...Chapter 7 Auto Provision X6004 User s Guide 136...

Page 137: ...k Some degree of packet loss will not be noticeable to the end user but as packet loss increases the quality of sound degrades The X6004 can be configured to change the priority field of IP packets fo...

Page 138: ...different kinds of traffic can be marked for different forwarding treatment Resources can then be allocated according to the DSCP values and the configured policies The X6004 allows you to mark outgoi...

Page 139: ...ur classes of service supported on the X6004 minimize delay maximize throughput maximize reliability or minimize cost DS DiffServ and then select the DSCP value to mark the outgoing packets You can ch...

Page 140: ...Chapter 8 QoS X6004 User s Guide 140...

Page 141: ...about Voice Mail Voicemail Forwarding Method You can manage your voice mail messages by forwarding them to email accounts associated with each telephone extension on the X6004 See Chapter 13 on page 1...

Page 142: ...3 on page 168 for information on how to configure the voice mail PIN for SIP extensions Section 13 3 12 on page 177 for analog phone extensions and Section 13 3 17 on page 180 for ISDN extensions If...

Page 143: ...ain press number 1 on your phone keypad to enter this menu The X6004 will play you a new message Then you can choose either one of the following options for the next action Voice Mail Feature Code Ent...

Page 144: ...play you the number of old messages stored in the folder to which you have switched In this way you can find an old message easily and replay it Figure 129 Personal Voice Mail Change Folder Menu Mail...

Page 145: ...u recorded 3 re record the message Voice Messages Storage A voice message is stored as a wav file and the size is about 8 KB per second A storage of 64 MB can store messages recorded for about two hou...

Page 146: ...Chapter 9 Voice Mail X6004 User s Guide 146...

Page 147: ...ook Configuration screen to set up a connection to an LDAP server on the X6004 and to either import or export your local phonebook Use the LDAP Phonebook screen to map the values associated with the a...

Page 148: ...ubdirectory in order to search for the information for your phonebook The names of the fields on the LDAP database that you want to obtain information from Each record on the LDAP database contains ma...

Page 149: ...sending the phonebook to the X6004 RootDN Specify the login name of the LDAP server Password Specify the password for the LDAP server BaseDN Enter the string identifying the location on the LDAP serv...

Page 150: ...ify the field name in the LDAP database that you want to map the country field of the LDAP phonebook to home Specify the field name in the LDAP database that you want to map the home field of the LDAP...

Page 151: ...DESCRIPTION Local Phonebook This screen allows you to view edit and remove local phonebook entries on the X6004 Delete Select the Delete checkbox and click Delete to remove a local phonebook entry fr...

Page 152: ...Type a home value for this local phonebook entry This field is limited to 20 numeric characters 0 9 mobile Type a mobile value for this local phonebook entry This field is limited to 20 numeric charac...

Page 153: ...ources on the X6004 11 1 1 What You Can Do in the DSP Management Screen Use the DSP Management screen to manage the DSP channels available on the X6004 See Section 11 3 on page 155 11 1 2 What You Nee...

Page 154: ...dry surface The DSP hatch is located on the base of the X6004 2 Unscrew and remove the DSP hatch screw 3 Remove the DSP hatch cover 4 Insert the DSP module s contacts into the connector socket at an a...

Page 155: ...Replace the hatch cover and the screw Figure 137 Removing a DSP Module 11 3 The DSP Management Screen Use this screen to manage the DSP channels available on the X6004 To access this screen click Conf...

Page 156: ...X6004 The X6004 automatically assigns one DSP channel per FXO port on the X6004 FXS This field displays the total DSP channels assigned to the FXS ports on the X6004 The X6004 automatically assigns o...

Page 157: ...ls come into your organization during office hours you may want to allow them to enter any extension they wish to call However when calls come into your organization after office hours you may want to...

Page 158: ...our LABEL DESCRIPTION Office Hours Use this section to specify office hours on the X6004 Days of Week Check the days of the week which you want the X6004 to treat as working days Time Specify the time...

Page 159: ...nation of authority groups and extensions This chapter focuses on how to create authority groups on the X6004 It also shows you how to configure settings for SIP FXS and ISDN BRI on the X6004 The foll...

Page 160: ...3 3 13 on page 178 Use the FXS Extension Voice Mail screen to configure voice mail settings for your regular telephone extensions See Section 13 3 14 on page 178 Use the FXS Extension Advanced screen...

Page 161: ...Query in the Authority Group screen This screen displays a query result example Table 39 Configuration PBX Extension Management Authority Group LABEL DESCRIPTION Authority Group This screen allows yo...

Page 162: ...dit Authority Group screen not all of the fields are available Table 40 Extension Query Result LABEL DESCRIPTION Extension Number This field displays the extension number that you searched for on the...

Page 163: ...ured ZyStack select the X6004 on which you want to create this authority group Group Name Type a new name or modify an existing name for this authority group You can use up to 20 alphanumeric characte...

Page 164: ...the extensions created for the IP phones connected to the X6004 the FXS Peer section shows you the extensions created for the analog phones connected to the X6004 and the BRI Peer section shows you th...

Page 165: ...bers where you might be located Call Blocking set up a list of telephone numbers that you don t want to receive calls from Or stop calls without caller ID from reaching your extension Voice Mail Forwa...

Page 166: ...re the extension numbers The passwords for the SIP accounts are also the extension numbers To make the passwords more secure you can add a prefix or a postfix to these extensions For example type 1 in...

Page 167: ...s are assigned to videophones you must specify the video codecs used for video calls The X6004 allows the following video codecs to passthrough H 261 H 263 H 264 MP4 See Video Codecs on page 183 for m...

Page 168: ...o eight alphanumeric characters and spaces are not allowed SIP Auth User Name Type the SIP user name associated with this extension The IP phone registering with the X6004 must provide this for authen...

Page 169: ...ociated with this extension The IP phone registering with the X6004 must provide this for authentication The user name can be up to 32 alphanumeric characters long Spaces are not allowed SIP Auth Pass...

Page 170: ...ION Call Forward Setting Use this section to configure call forwarding settings for your extension Office Hours The X6004 has separate rules for call forwarding during office hours then after office h...

Page 171: ...or this extension Select Enable and the X6004 will forward all incoming calls to the extensions you specify when you do not answer the phone within the default ring time The default ring time is confi...

Page 172: ...l To access this screen click the Find Me List button in the Call Forward screen Figure 151 Find Me List Table 47 DND White List LABEL DESCRIPTION Number Enter the telephone number you want to allow t...

Page 173: ...the field below The Priority Highlight an existing Find Me List extension and use the up arrow to move it up in the list or use the down arrow to move it down in the list The X6004 will try to forward...

Page 174: ...N Received E mail Address Specify the email address you want to forward your voice message notifications to If you select the Attached Voice File option then complete voice messages are sent to this e...

Page 175: ...ns to move the codec higher or lower in priority The SIP extension attempts to use the higher priority codecs first and tries the lower priority codecs next You can remove a codec type from being used...

Page 176: ...een 6 to 168 hours The default value is 43200 seconds 12 hours Auto Provision Delay Time If many SIP clients download auto provisioning files from the X6004 at the same time the X6004 may be overloade...

Page 177: ...ension appears as shown Table 53 Add an FXS Extension LABEL DESCRIPTION Extension Number Type the extension number for this analog phone extension The extension number can be from 1 to 20 digits in le...

Page 178: ...e extension Interface Specify the location on the FXS interface card that the analog phone with this extension is connected to Web IVR VM PIN Code Type the PIN code that allows the person with this ex...

Page 179: ...s described in the following table Table 55 Add a BRI Extension LABEL DESCRIPTION Extension Number Type the extension number for this ISDN phone extension The extension number can be from 1 to 20 digi...

Page 180: ...X6004 The phone A only answers the call dialing to 5555 Figure 160 Using MSNs for Extensions You should define the same extension number s in the connected ISDN phones Otherwise you cannot receive any...

Page 181: ...e extension Interface Specify the location on the BRI interface card that the ISDN phone with this extension is connected to Web IVR VM PIN Code Type the PIN code that allows the person with this exte...

Page 182: ...antization noise G 711 provides excellent sound quality but requires 64kbps of bandwidth There are two main algorithms defined in the G 711 standard the law algorithm used in North America Japan and a...

Page 183: ...s the synthesized signal against the original and if it is acceptable transmits details of the voice elements it used to make the synthesis Because the codec at the receiving end has the same list it...

Page 184: ...Chapter 13 Authority Group X6004 User s Guide 184...

Page 185: ...ups See Section 14 2 on page 189 14 1 2 What You Need to Know about Ring Groups Paging and Hunting Ring groups on the X6004 control groups of extensions for two purposes Paging the caller can simply d...

Page 186: ...time It s on me This example shows you how to create a single page group The paging group is for the marketing team and is made up of extensions 1001 1002 and 1003 The example also gives the right to...

Page 187: ...oup opens up Click Add in the Paging section Figure 167 Ring Group for Marketing Add 5 The Page screen opens up Type 888 in the Entry Number field 444 in the Pincode field and 300 in the Max Paging Ti...

Page 188: ...ights to it so that members of the Basic authority group can use this feature Click Configuration PBX Group Management and click the Advanced icon next to the Basic authority group as shown next Figur...

Page 189: ...screen to create a new ring group To access this screen click Configuration PBX Extension Management Ring Group Add Figure 172 Configuration PBX Extension Management Ring Group Add Table 60 Configura...

Page 190: ...e X6004 on which you want to configure the ring group This is an internal name not configurable of the X6004 Only one choice is shown if you have not configured ZyStack Group Name Type the name of thi...

Page 191: ...ick Delete to remove page group s Entry Number This field displays the number you have to dial to call the extensions in this page group Type This field displays page Description This field displays t...

Page 192: ...he extensions in this page group This number can be from 0 to 16 digits long and you can also use the key If you leave this field blank then callers do not have to dial a Pincode to call the extension...

Page 193: ...ct the extensions that you want to be in this hunt group during the office hours period you configured for the X6004 See Chapter 12 on page 157 Move the extensions you want to be in this hunt group to...

Page 194: ...Chapter 14 Ring Group X6004 User s Guide 194...

Page 195: ...other member of the sales team can pick up the call The members pick up the call by dialing the feature code for Group Pickup Figure 177 Group Pickup Overview 15 1 1 What You Can Do in the Pickup Grou...

Page 196: ...ny of the group members can pick up that call Figure 178 Pickup Group Overview When two calls come in at the same time then the call that has rung the longest is picked up first when a group member di...

Page 197: ...hich this pickup group is configured Group name This field displays a pickup group name configured on the X6004 Description This field displays a description given to this pickup group Add Edit Delete...

Page 198: ...adds this extension to the pickup group Click on an extension in the Extensions Select column to highlight it and use the Left icon to move it to the Extensions Pool column This removes this extension...

Page 199: ...outbound dialing rules assigned to your authority group from extensions that do not have the same outbound dialing rules assigned to them The following figure shows user A who is a member of authority...

Page 200: ...ple if you specify an extension length range of 3 4 any dialed number of three or four digits is treated as an internal call Any dialed number of one two five or more digits is treated as an external...

Page 201: ...ernal Extension Length to view the screen as shown Table 68 Configuration PBX Extension Management Call Access Code LABEL DESCRIPTION Delete Check the Delete box and click Delete to remove this call a...

Page 202: ...ngth Each field is described in the following table Table 70 Configuration PBX Extension Management Call Access Code Internal Extension Length LABEL DESCRIPTION Internal Extension Length Specify the r...

Page 203: ...ect to a primary rate interface use the BRI port to connect to a basic rate interface if your organization has one You must have an FXO PRI BRI interface card installed on the X6004 to configure these...

Page 204: ...ough your traditional analog telephone service provider or a traditional analog PBX in your organization PRI Trunk PRI trunk allows you to connect to the ISDN through your ISDN telephone service provi...

Page 205: ...to extensions using DDI Define 2 digits from right to left for the DDI mask Associate 57 to an extension number for example 1111 Figure 187 DDI Example This example also shows three call examples A Wh...

Page 206: ...le all incoming calls are forwarded to the extension called Figure 188 Direct Example MSNs Multiple Subscriber Numbers This feature is relevant to ISDN BRI TE mode only In this example two X6004s are...

Page 207: ...e a corresponding interface card installed on the X6004 See the Quick Start Guide for information on installing your interface cards In order to create a SIP trunk you must already have a SIP account...

Page 208: ...a connection from the X6004 to the ISDN T1 or E1 trunk line via the PRI port on the X6004 BRI Trunk refers to a connection from the X6004 to the basic rate ISDN trunk line via the BRI port on the X600...

Page 209: ...not allowed Description Type the description for this FXO interface You can use alpha numeric hyphen and underscore _ characters Spaces are allowed Apply Click Apply to save your changes Back to Outbo...

Page 210: ...w the screen as shown Figure 194 Add Edit PRI Trunk Table 74 AA for FXO Trunks LABEL DESCRIPTION Apply AA Select the Auto Attendant you want to use when calls come in on this outbound line group Selec...

Page 211: ...ION Machine ID Select the ID of the X6004 on which you want to configure the PRI interface This is an internal name not configurable of the X6004 Only one choice is shown if you have not configured Zy...

Page 212: ...ect Direct for all calls coming through this interface and from trusted callers will be forwarded to extensions See Calling Directly to an Extension on page 206 for more information Type of Number Sel...

Page 213: ...ber Extension Number Enter the DDI DID number like the example 56 above and its associated extension number for example 6012 Add Click this to add a DDI DID mapping rule Delete Click this to delete a...

Page 214: ...shown See Figure 186 187 and 188 for similar screens with AA DDI DID Direct additional options when you click AA DDI DID or Direct in the Option field in this screen Figure 200 Configure a BRI Trunk...

Page 215: ...l through the trunk from the extension which cannot be found in the DDI mapping table Available Interface This column displays the available slots and ports on the X6004 Click one slot and port and th...

Page 216: ...d in the following table 17 6 1 Configure a SIP Trunk Use this screen to configure a SIP trunk Click the Advanced icon in the SIP Trunk section of the Outbound Line Group configuration screen to view...

Page 217: ...ter the phone number that displays to called party if outgoing calls through this outbound line group don t match configured rules associated with the SIP account for this SIP trunk In the full SIP UR...

Page 218: ...he same mode as your VoIP service provider The choices are rfc2833 Follow the RFC 2833 standard and send the DTMF tones in RTP packets inband Send the DTMF tones in the voice data stream This works be...

Page 219: ...pecify whether to add a prefix number in the callerID name when you make calls through this trunk connection The availability of this setting varies depending on the format of CallerID Name Number you...

Page 220: ...u can remove a codec type from being used from these extension by highlighting it and clicking the Left button Apply Click this to save your changes Cancel Click this to set every field in this screen...

Page 221: ...umber Select the first radio box and enter the extension number to which the DDI DID number maps Alternatively select Auto Attendant to forward the matched DDI calls to auto attendant Add Click this t...

Page 222: ...able 84 Trusted Peer Configuration LABEL DESCRIPTION SIP Server Address Enter the IP address or domain name of the trusted peer You can use up to 95 printable ASCII characters It does not matter wheth...

Page 223: ...all ID name A a caller ID number B and a SIP server IP address C The caller ID has the following format A B C The choices are In the following examples we assume a company representative number is 123...

Page 224: ...P session they must agree on a codec If the trusted peer uses videophones you must specify the video codecs used for video calls The X6004 allows the following video codecs to passthrough H 261 H 263...

Page 225: ...epresentative number of the trusted peer if you have configured one in the trusted peer setting see Section 17 7 1 on page 222 DDI DID Mask Enter a number 1 10 to decide the number of digits you want...

Page 226: ...Chapter 17 Outbound Line Group X6004 User s Guide 226...

Page 227: ...Chapter 17 Outbound Line Group X6004 User s Guide 227...

Page 228: ...Chapter 17 Outbound Line Group X6004 User s Guide 228...

Page 229: ...Chapter 17 Outbound Line Group X6004 User s Guide 229...

Page 230: ...Chapter 17 Outbound Line Group X6004 User s Guide 230...

Page 231: ...ndant for general calls to your organization for example AA1 and one auto attendant for example FAX for direct routing to a fax machine Figure 207 Auto Attendant Overview 18 2 What You Can Do in the A...

Page 232: ...fit your organization s needs An auto attendant can contain several more complex menus that can guide an incoming call to a specific extension or a group of extensions In the following example an inco...

Page 233: ...previous menu Dial 4 to go back to the previous menu Not available for the first menu The caller dials the number specified in the prompt to navigate through the auto attendant s menus When configuri...

Page 234: ...EL DESCRIPTION Auto Attendant List Name This field displays the name assigned to an Auto Attendant Description This field displays the description for an Auto Attendant Add Advanced Edit Delete Click...

Page 235: ...t voice file wav law 8 bit mono mode Size limit of a single auto attendant message cannot exceed 1 MB Size limit of all auto attendant voice files is 10 Mb per X6004 or per ZyStack See Section 18 4 on...

Page 236: ...ying any audio file then select this option and type the extension you want to forward calls to This option can be used for a fax line or direct line to a specific extension Note This field is only av...

Page 237: ...ute this option You can enter up to 5 digits Description Type a description for this auto attendant option You can use alphanumeric characters and spaces are allowed You can also leave this field blan...

Page 238: ...splays Uploaded if an audio file has been uploaded for this menu If no audio file has been uploaded for this menu it displays No audio file Playback Click Playback to play the audio file uploaded for...

Page 239: ...ws 2000 From your desktop click Start Programs Accessories Entertainment Sound Recorder Figure 216 Sound Recorder Extension This field displays either the extension or a hunting group number that this...

Page 240: ...file is saved in correct format Figure 218 Saving Audio Files 4 Specify the file format In the Sound Selection window Choose CCITT Law in the Format field Next select the playback sound quality by cho...

Page 241: ...Chapter 18 Auto Attendant X6004 User s Guide 241 Figure 220 Confirm File Settings...

Page 242: ...Chapter 18 Auto Attendant X6004 User s Guide 242...

Page 243: ...outbound line group as in the LCR1 example the administrator can prioritize the outbound line groups in the LCR When a call is made using an LCR with multiple outbound line groups the X6004 tries to...

Page 244: ...n authority group the right to use the outbound line groups configured in the LCR Trusted SIP Peers give the telephones connected to the SIP peer the right to call the X6004 and then dial out from the...

Page 245: ...Dial Condition List section of the LCR screen to view the screen as shown Only the Add LCR screen is shown In the Edit LCR screen some of the fields are read only Before you configure any dial conditi...

Page 246: ...om this outbound dialing rule LCR Add an outbound line group to this LCR Highlight an outbound line group in the Pool column by clicking on it and then click the Right button to move it to the Selecte...

Page 247: ...you can add a dial condition Figure 225 LCR Dial Condition Each field is described in the following table Dial Condition This field displays the dial conditions string of digits that are used by this...

Page 248: ...click the Right button An O appears if the number you typed matches the dial condition An X appears if the number you typed does not match the dial condition Dial Number Viewer This field displays the...

Page 249: ...utgoing calls that extensions within authority groups can make C You can manage incoming calls that callers from outside your organization can make using different interfaces You grant calling rights...

Page 250: ...tion with three authority groups AG1 AG3 You can remove the link from one authority group for example AG3 to another authority group for example AG2 to stop extensions in AG3 from calling AG2 AG2 can...

Page 251: ...ly by dialing the page group number 888 Hunt Group 1 allows you to call extensions within Hunt Group 1 based on the algorithm defined in the hunt group setup simply by dialing the hunt group number 99...

Page 252: ...re allowed to only reach extensions of your sales team AG1 Calls coming in from TrustedPeer are allowed to reach the extensions of both the sales AG1 and research AG2 departments This configuration is...

Page 253: ...s within Hunt Group 1 based on the algorithm defined in the hunt group setup simply by dialing the hunt group number 999 All calls coming in via the outbound line group ITSP can call Page Group 1 or H...

Page 254: ...thority Group These are the authority groups containing extensions on the X6004 FXO Trunk These are outside lines via the FXO ports on the X6004 PRI Trunk refers to a connection from the X6004 to the...

Page 255: ...agement Advanced LABEL DESCRIPTION Accessible Group List The table below shows which links you can create from the group authority group or outbound line group identified in the Group Name field above...

Page 256: ...Chapter 20 Group Management X6004 User s Guide 256...

Page 257: ...tion 21 4 on page 263 Use the Distinctive Ring screen to configure different ring tones for incoming calls This allows you to differentiate where the call is coming from within or outside your organiz...

Page 258: ...unreliable Also VoIP services that do not directly connect to the public telephone network are not required to adhere to the FCC s E911 regulations Lastly the E911 service is available only in North...

Page 259: ...left arrow to remove this outside line group from emergency call use Edit Highlight an outside channel and click the edit icon to add a prefix which should be appended to emergency calls when using t...

Page 260: ...rganization simply call the conference room number to join the conference call Callers from the outside dial the conference room number after they are prompted by auto attendant to dial the extension...

Page 261: ...n Share This field displays the number of unassigned DSP channels Unassigned DSP channel are shared by conference calls and calls via SIP trunks Conference Room List This section allows you to view co...

Page 262: ...nly Max Members Specify the maximum number of participants for this conference room The minimum number of participants for a conference call is three and the maximum number you can configure is 99 Onc...

Page 263: ...gh the X6004 Click Configuration PBX Call Services Distinctive Ring to configure the distinctive ring feature Table 99 Music on Hold File Guidelines SPECIFICATION DESCRIPTION Format The music file mus...

Page 264: ...ON Active Select this to activate the distinctive ring feature Ring Tone Select a ring tone 1 12 and press Playback to listen to the ring tone on the computer that you are using to configure the X6004...

Page 265: ...onnect to the call from any extension within your organization The following figure shows the progression of call parking Figure 241 Call Parking Overview A step by step progression is the following T...

Page 266: ...aling followed by the parking slot number Conversation between caller A and B continues Table 103 Call Parking Progression CALLER A X6004 CALLER B Table 104 Call Parking Configuration LABEL DESCRIPTIO...

Page 267: ...ing tone if another call is still waiting This feature only applies to extension receivers which use SIP or analog phones The following figure shows how call waiting works Figure 243 Call Waiting Over...

Page 268: ...n Use this screen to configure call waiting on the X6004 Click Configuration PBX Call Services Call Waiting to open the screen as following Table 106 No Call Waiting Example CALLER A CALLER C X6004 RE...

Page 269: ...this feature on or off If you enable this feature then call waiting will apply to all extensions except the disable list below and ISDN extesions If you disable this feature then call waiting will on...

Page 270: ...an incoming call that you have answered to another phone by doing the following 1 Dial a predefined feature code for example 96 by default followed by the number to which you want to transfer the cal...

Page 271: ...press the flash key on the phone If the X6004 cannot receive the next digit entered within this time period the X6004 processes digits you have dialed Call transfer local handling Select Enable to al...

Page 272: ...Chapter 21 Call Services X6004 User s Guide 272...

Page 273: ...s of individual X6004s Secondly it provides a failsafe mechanism in case of a breakdown of one of the X6004s in the ZyStack Figure 249 ZyStack Example 22 1 1 What You Can Do in the ZyStack Screens Use...

Page 274: ...up by the third and so on Finally the master serves as a backup to the last member to join the ZyStack The following figure illustrates the active mode failsafe Figure 250 ZyStack Active Mode When one...

Page 275: ...ll is illustrated by the solid line in the following figure Note that the processing resources of both X6004s are being utilized throughout the duration of the call The X6004s can handle internal call...

Page 276: ...Before you start to configure a ZyStack please do the following All the X6004s should use the same interface either LAN or WAN to create a ZyStack The setting on the master X6004 determines which int...

Page 277: ...field displays the description of this ZyStack member WAN IP This field displays the WAN IP address of the X6004 LAN IP This field displays the LAN IP address of the X6004 Z_Interface This field disp...

Page 278: ...ce This field is only configurable for the ZyStack master It displays whether the interface on the master X6004 is LAN or WAN for the ZyStack Failsafe Select the failsafe mode for this ZyStack Select...

Page 279: ...the MAC address of the WAN interface of this X6004 LAN MAC This field displays the MAC address of the LAN interface of this X6004 Set Click Set to save your changes Cancel Click Cancel to go back to...

Page 280: ...he CIDR format is displayed as follows IP address number of matching initial bits in the IP address For example 192 168 1 0 24 indicates the range of IP addresses 192 168 1 0 192 168 1 255 with the su...

Page 281: ...unction was not performed or X6004 s were successfully deleted from the ZyStack Failsafe This field displays the machine ID of the X6004 that has taken over the functions of an X6004 that has failed F...

Page 282: ...Chapter 22 ZyStack X6004 User s Guide 282...

Page 283: ...enance System Information 285 Status Observation 289 System Log 299 Call Detail Record CDR 309 Administrator Accounts 317 Diagnostics 321 Inactivity Timer 325 Remote Management 327 System File Mainten...

Page 284: ...284...

Page 285: ...to view system information via the Monitor page 23 2 The System Information Screen The System Information screen allows you to view essential information about the X6004 Click Monitor System Informat...

Page 286: ...f the X6004 If you have a ZyStack configured then this screen displays information about all the X6004 in the ZyStack CPU MIPS This field displays the speed of the processing chip on the X6004 in MIPS...

Page 287: ...the X6004 If you have a ZyStack configured then this screen displays information about all the X6004 in the ZyStack File System These fields display the current utilization of the available memory on...

Page 288: ...Chapter 23 System Information X6004 User s Guide 288...

Page 289: ...k screen to view status information about external connections via ISDN BRI interface cards See Section 24 8 on page 295 Use the PRI Trunk screen to view status information about external connections...

Page 290: ...uery Use this section to specify your query criteria You can select an attribute value pair for your search You can choose to query by Machine ID choose the X6004 if you have a ZyStack configured for...

Page 291: ...tatus This field displays online if an IP phone is registered with the X6004 It displays offline if no IP phone is registered with the X6004 for a specific extension For the web phone feature it displ...

Page 292: ...ontinued LABEL DESCRIPTION Table 118 Monitor Status Observation BRI Peer LABEL DESCRIPTION Query Use this section to specify your query criteria You can select an attribute value pair for your search...

Page 293: ...LABEL DESCRIPTION Table 119 Monitor Status Observation FXO Trunk LABEL DESCRIPTION Query Use this section to specify your query criteria You can select an attribute value pair for your search You can...

Page 294: ...Registration Status select to view status details about SIP trunks which have successfully registered with a SIP server online SIP trunks which are in the process of registering with a SIP server Aut...

Page 295: ...for your search You can choose to query by Machine ID choose the X6004 if you have a ZyStack configured for which you want to view status details of ISDN BRI connections Direction select which direct...

Page 296: ...e X6004 if you have a ZyStack configured for which you want to view status details of ISDN PRI connections Direction select which direction of calls you want to view status details about ISDN PRI line...

Page 297: ...d number of a call or N A for configured PRI trunk s without any calls over it Direction This field displays In for an incoming call Out for an outgoing call or N A for configured PRI trunk s without...

Page 298: ...Chapter 24 Status Observation X6004 User s Guide 298...

Page 299: ...cessful login of an administrator or a failure to login by an administrator myZyXEL com activities related to services registered via myZyXEL com Some examples include registration of additional SIP e...

Page 300: ...EL DESCRIPTION ALERT SENT EMERG Emergency logs are created when the X6004 is unusable for example a power failure YES ALERT Alert logs are created when administrative action must be taken immediately...

Page 301: ...4 entries per page Select the total number of messages that you want to display on one page Page This field displays which page of the log you are currently viewing It is in current page total pages f...

Page 302: ...er the logs to only display log entries that match a string you enter in this field A string can be a word a number or a combination of words and numbers Type the string you want to search the logs fo...

Page 303: ...erver and Remote Server 1 through 4 are the external syslog servers Log Format This field displays Internal for the system log and Syslog for the remote log servers Summary This field summarizes the s...

Page 304: ...as described in the Log Category field The choices are Disable All Logs Do not log any events Enable Normal Logs Log all events excluding debug events Debug logs are used by service technicians and d...

Page 305: ...iate alerts the X6004 is to send Figure 272 Report LOGS System Log Log Setting Edit Internal Log Each field is described in the following table Table 128 Report LOGS System Log Log Setting Edit Intern...

Page 306: ...rmat for example 23 00 equals 11 00 pm to send the logs SMTP Authentication SMTP Simple Mail Transfer Protocol is the message exchange standard for the Internet SMTP enables you to move messages from...

Page 307: ...dation Active Some logs may be so numerous that it becomes easy to ignore other important log messages Select this check box to merge logs with identical messages into one log Log Consolidation Period...

Page 308: ...EL com website Default Selection Select which logs to send to this syslog server Choose one of the following options Disable All Logs Do not send any log events Enable Normal Logs Send all logs exclud...

Page 309: ...Section 26 4 on page 312 26 1 2 What You Need to Know About CDR Local CDR Database The local CDR database has limited capacity and when it is full it empties its contents into a compressed file of the...

Page 310: ...nt Screen Use this screen to set up an external server to collect CDR information You can also configure an administration e mail address to which to send alerts and CDR files for later viewing You sh...

Page 311: ...d an email alert to the e mail address specified in the E mail Address field when the CDR database is half full Aged File Specify how to deal with CDR files when the CDR database is full Choose mail t...

Page 312: ...cdr YYYYMMDDHHMMSS tgz Where cdr indicates this is a Call Detail Record file YYYYMMDD is the year month and day indicating when the backup file was created HHMMSS is the time of the day indicating whe...

Page 313: ...ore of the available source destination combinations extension extension to view internal calls those made from one extension to another extension on the X6004 extension outbound to view calls from wi...

Page 314: ...to search the call detail record Use the drop down listbox to choose Totally Match if you want to display only call records that exactly match the criteria you type in or select Partially Match if yo...

Page 315: ...Table 133 Report LOGS CDR CDR Query Report LABEL DESCRIPTION Left Right Use the Left and Right icons to change the page you want to view if the report has more than one page Alternatively use the dro...

Page 316: ...OT NULL default src varchar 80 NOT NULL default dst varchar 80 NOT NULL default dcontext varchar 80 NOT NULL default channel varchar 80 NOT NULL default dstchannel varchar 80 NOT NULL default lastapp...

Page 317: ...See Section 27 3 on page 318 27 1 2 What You Need to Know About Administrator Accounts Administrator Account Types The X6004 supports the following types of accounts Full admin This account can perfor...

Page 318: ...word Type the existing password for the currently logged in administrator account Username Type the new username of the currently logged in administrator account You can use up to 25 alphanumeric char...

Page 319: ...anges on the X6004 Debug admin If this account is allowed to perform all configuration changes on the X6004 This type of account is reserved for use by service technicians Read only if this account is...

Page 320: ...en without saving your changes Table 136 Maintenance Administrator List Add LABEL DESCRIPTION Table 137 Maintenance Administrator List Edit LABEL DESCRIPTION Edit administrator profile Password Type a...

Page 321: ...privilege rank to log into the X6004 first see Administrator Account Types on page 317 Information Collection via Diagnostics You can collect the following information from the X6004 Current status in...

Page 322: ...aintenance Administration Diagnostic Information Collect to view the screen as shown Figure 282 Maintenance Administration Diagnostic Information Collect Each field is described in the following table...

Page 323: ...LABEL DESCRIPTION Table 139 Maintenance Administration Diagnostic Packet Capture LABEL DESCRIPTION Machine ID If you have more than one X6004 configured in a ZyStack select the one from which you want...

Page 324: ...a time limit or a total number of packets limit for the data capture Capture Now Stop Capture Click Capture Now to start collecting network traffic information going through the X6004 The Stop Captur...

Page 325: ...his screen click Maintenance Administration Inactivity Timer Figure 284 Maintenance Administration Inactivity Timer Each field is described in the following table Table 140 Maintenance Administration...

Page 326: ...Chapter 29 X6004 User s Guide 326...

Page 327: ...1 What You Can Do in the Remote Management Screens Use the WWW screen to configure which computers can access the X6004 s web configurator See Section 30 2 on page 329 Use the SSH screen to configure...

Page 328: ...party cannot read the transferred data authentication one party can identify the other party and data integrity you know if data has been changed It relies upon certificates public keys and private k...

Page 329: ...bels in this screen Table 141 Remote Management WWW LABEL DESCRIPTION Enable WWW Remote Management White List Select this to allow only computers which use IP addresses listed in this screen to access...

Page 330: ...in this table Alternatively select one or multiple records and click the Delete button to delete record s at one time Table 141 Remote Management WWW LABEL DESCRIPTION Table 142 WWW Add Edit LABEL DES...

Page 331: ...ld displays the interface s through which a computer may access the X6004 using this service Address This field displays trusted computers IP addresses that is allowed to communicate with the X6004 us...

Page 332: ...cess the X6004 using this service Select ALL to allow the specified computer s to access the X6004 through either LAN or WAN interface Address Type Select ALL to allow any computers to access the X600...

Page 333: ...Click Add to add a new trusted computer record Edit Click Edit to modify a trusted computer record Delete Click the Delete icon to delete a single record in this table Alternatively select one or mult...

Page 334: ...ICMP LABEL DESCRIPTION Enable ICMP Remote Management White List The X6004 will not respond to any incoming Ping requests when this is selected This field displays the index number of records in this t...

Page 335: ...le 148 ICMP Add Edit LABEL DESCRIPTION Access Interface Select the interface s through which computer s may ping the X6004 using this service Select ALL to have the X6004 respond ping packets sent fro...

Page 336: ...splays the interface s through which a V200 may access the X6004 using this service Address This field displays trusted V200s IP addresses that is allowed to communicate with the X6004 using this serv...

Page 337: ...screen in Internet Explorer Select Yes to proceed to the web configurator login screen if you select No then web configurator access is blocked Figure 296 Security Alert Dialog Box Internet Explorer...

Page 338: ...the certificate is from the X6004 If Accept this certificate temporarily for this session is selected then click OK to continue in Netscape Select Accept this certificate permanently to import the X60...

Page 339: ...uest to the SSH server The server identifies itself with a host key The client encrypts a randomly generated session key with the host key and server key and sends the result back to the server The cl...

Page 340: ...access the X6004 using the Secure Shell Client program 1 Launch the SSH client and specify the connection information IP address port number or device name for the X6004 2 Configure the SSH client to...

Page 341: ...to your SSH client program user s guide 1 Enter sftp 1 192 168 1 1 This command forces your computer to connect to the X6004 for secure file transfer using SSH version 1 If this is the first time you...

Page 342: ...1 can t be established RSA1 key fingerprint is 21 6c 07 25 7e f4 75 80 ec af bd d4 3d 80 53 d1 Are you sure you want to continue connecting yes no yes Warning Permanently added 192 168 1 1 RSA1 to the...

Page 343: ...347 31 1 1 What You Can Do in the System File Maintenance Screen Use the Backup Restore screen to backup restore your system configuration file or reset it to factory default See Section 31 2 on page...

Page 344: ...ettings for the X6004 When you upload this type of file all configuration will be cleared and replaced with default settings Firmware and Configuration This type of file has a binromromd extension for...

Page 345: ...ot saved during the backup process Restore Configuration File Path Enter the location of the file you want to upload or click Browse to find it Browse Click this to find the file you want to upload Up...

Page 346: ...the X6004 The boot module is software that tells the X6004 how to install and run the firmware Each firmware release only works when the proper boot module is installed on the X6004 Current Version T...

Page 347: ...e and configuration file to the X6004 1 Rename the file you want to upload to ZLD current and place it in the directory from which you launch your FTP session In our example this is the root directory...

Page 348: ...ng 226 Please Wait about 5 minutes 226 Do not poweroff or reset 226 system will reboot automatically after finished updating 226 Transfer complete 226 copy_firmware file etc zyxel ftp tmp ZLD current...

Page 349: ...a the X6004 32 1 1 What You Can Do in the myZyXEL com Screens Use the Registration screen to fill out your personal details and register your X6004 See Section 32 2 on page 350 Use the Service screen...

Page 350: ...ut what softphone ZyXEL offers See the Chapter 36 on page 381 for more information about the subscriber services the X6004 supports 32 1 3 Before You Begin Before you register your X6004 and activate...

Page 351: ...t created an account at myZyXEL com select this option and configure the following fields to create an account and register your X6004 Existing myZyXEL com account If you already have an account at my...

Page 352: ...ice available on the X6004 Quantity This field displays the number of licenses you have registered for a each service License Upgrade Use this section to update your license information License Key En...

Page 353: ...Chapter 32 License Control X6004 User s Guide 353...

Page 354: ...Chapter 32 License Control X6004 User s Guide 354...

Page 355: ...355 PART V Web Portal and IVR Web Portal 357 Interactive Voice Response IVR System 367...

Page 356: ...356...

Page 357: ...ble Internet connection they can login to the web portal and answer and make calls from the same extension as they have in the office For example a user working from home can log into the web portal w...

Page 358: ...ion or Address field Press ENTER 3 The login screen appears Enter your extension number and the associated web password in the upper part of the login screen and click Login The web password is set up...

Page 359: ...eld is not available for FXS and BRI extensions on the X6004 SIP Auth Password Use these fields to change the SIP password associated with this extension Type and retype the new password for this exte...

Page 360: ...fects call forwarding during those office hours Office Hours Specify the days of the week you want to configure as working days for this extension Time Specify the time range in 24 hour format for the...

Page 361: ...3 2 on page 362 Select Voice Mail and the X6004 will forward calls directly to voice mail Select Disable to turn this feature off for this extension After Office Hours These fields specify how to tre...

Page 362: ...he list Apply Click this to save your changes and to apply them to the X6004 Cancel Click this to return to Forward Block screen Table 160 Forward Block Find Me List LABEL DESCRIPTION Number Enter the...

Page 363: ...Use this screen to set up the voice mail settings for your extension To access this screen click the Voice Mail tab in the web portal Figure 317 Voice Mail Table 161 Forward Block Black List LABEL DES...

Page 364: ...ied in the Received E mail Address field Delete Voice Mail After Mailed Check this box to delete voicemail messages stored on the X6004 after they have been e mailed Apply Click this to save your chan...

Page 365: ...r phone call is displayed below the text input field The web phone GUI displays the current status of a phone call that is Ringing Talking or Bye It also displays the phone number you dialed from the...

Page 366: ...Chapter 33 Web Portal X6004 User s Guide 366...

Page 367: ...er The feature code for IVR is configured in the Configuration PBX Server Configuration Server Feature Code screen see Section 6 8 on page 127 For example if the feature code for IVR is an asterisk th...

Page 368: ...lowing figure describes the PIN Menu From IVR Main press number 1 on your phone keypad to enter the PIN Menu This menu allows you to change the PIN used to authenticate with your voicemail system web...

Page 369: ...klist Menu This menu allows you to enable the Do Not Disturb Blind Forward Busy Forward No Answer Forward After Office Hours forward and Blacklist functions You can also specify the telephone extensio...

Page 370: ...1 2 3 9 Blind Forward Disable Enable Voicemail Back 1 2 3 9 2 and Blacklist Enter Forward Number Busy Forward Disable Enable Voicemail 1 2 3 9 3 Enter Forward Number No Answer Disable Enable Voicemai...

Page 371: ...from the X6004 once it has been forwarded to your email inbox Enable this option if you do not want to use the built in flash memory on the X6004 to store your voicemail messages See Chapter 9 on pag...

Page 372: ...Chapter 34 Interactive Voice Response IVR System X6004 User s Guide 372...

Page 373: ...373 PART VI Appendices Index Troubleshooting 375 Product Specifications 381 IP Addresses and Subnetting 387 Open Software Announcements 397 Legal Information 417 Customer Support 421 Index 427...

Page 374: ...374...

Page 375: ...turn on 1 Make sure the X6004 is turned on 2 Make sure you are using the power adaptor or cord included with the X6004 3 Make sure the power adaptor or cord is connected to the X6004 and plugged in t...

Page 376: ...most Windows computers click Start Run enter cmd and then enter ipconfig The IP address of the Default Gateway might be the IP address of the X6004 it depends on the network so enter this IP address i...

Page 377: ...ote management settings to find out why the X6004 does not respond to HTTPS V I can see the Login screen but I cannot log in to the X6004 1 Make sure you have entered the user name and password correc...

Page 378: ...and make sure the LEDs are behaving as expected See the Quick Start Guide and Section 1 4 on page 42 2 Make sure you entered your network settings correctly in the wizard or in the Configuration Netwo...

Page 379: ...ht consider activating it If it is enabled you might consider changing the allocations Check the settings for QoS If it is disabled you might consider activating it If it is enabled you might consider...

Page 380: ...when you push the RESET button To reset the X6004 1 Make sure the PWR LED is on and not blinking 2 Press and hold the RESET button for five to ten seconds Release the RESET button when the PWR LED beg...

Page 381: ...lifeline support calls can be made to the PSTN in case of a power failure on the X6004 1 port ISDN PRI interface card T1 E1 configurable 4 port ISDN BRI ST interface card NT TE configurable Hard Drive...

Page 382: ...length per user 300 seconds Static Route Static routes tell the X6004 how to forward VoIP traffic to remote networks Extension Management Manage extensions by placing them in authority groups You can...

Page 383: ...ber of call records 20000 Syslog The X6004 can generate syslog messages and send it to a syslog server IVR Interactive Voice Response system allows users to edit some of their personal unique to their...

Page 384: ...the ISDN PRI cable Figure 323 ISDN PRI Cable Pin Assignments RFC 1889 RTP RFC 1890 RTCP RFC 2131 RFC 2132 Dynamic Host Configuration Protocol DHCP RFC 2136 DDNS RFC 2327 Session Description Protocol...

Page 385: ...in assignments of the ISDN BRI cable Figure 324 ISDN BRI Cable Pin Assignments Table 167 ISDN PRI Cable Pin Assignments RJ 48 PIN RJ 48 PIN SIGNAL 1 4 RX Ring TX Ring 2 5 RX Tip TX Tip 4 1 TX Ring RX...

Page 386: ...User s Guide 386 3 6 Transmit Data Transmit Data 4 5 Receive Data Receive Data 5 4 Receive Data Receive Data 6 3 Transmit Data Transmit Data 7 2 No connect 8 1 No connect Table 168 ISDN BRI Cable Pin...

Page 387: ...e a common street name the hosts on a network share a common network number Similarly as each house has its own house number each host on the network has its own unique identifying number the host ID...

Page 388: ...art of the host ID The following example shows a subnet mask identifying the network number in bold text and host ID of an IP address 192 168 1 2 in decimal By convention subnet masks always consist o...

Page 389: ...a continuous number of zeros for the remainder of the 32 bit mask you can simply specify the number of ones instead of writing the value of each octet This is usually specified by writing a followed...

Page 390: ...the company network before subnetting Figure 326 Subnetting Example Before Subnetting You can borrow one of the host ID bits to divide the network 192 168 1 0 into two separate sub networks The subne...

Page 391: ...254 Example Four Subnets The previous example illustrated using a 25 bit subnet mask to divide a 24 bit address into two subnets Similarly to divide a 24 bit address into four subnets you need to bor...

Page 392: ...t 3 IP SUBNET MASK NETWORK NUMBER LAST OCTET BIT VALUE IP Address 192 168 1 128 IP Address Binary 11000000 10101000 00000001 10000000 Subnet Mask Binary 11111111 11111111 11111111 11000000 Subnet Addr...

Page 393: ...ITS SUBNET MASK NO SUBNETS NO HOSTS PER SUBNET 1 255 255 255 128 25 2 126 2 255 255 255 192 26 4 62 3 255 255 255 224 27 8 30 4 255 255 255 240 28 16 14 5 255 255 255 248 29 32 6 6 255 255 255 252 30...

Page 394: ...u don t need to change the subnet mask computed by the X6004 unless you are instructed to do otherwise Private IP Addresses Every machine on the Internet must have a unique address If your networks ar...

Page 395: ...puter B which is a DHCP client Neither can access the Internet This problem can be solved by assigning a different static IP address to computer A or setting computer A to obtain an IP address automat...

Page 396: ...not use the same IP address In the following example the computer and the router s LAN port both use 192 168 1 1 as the IP address The computer cannot access the Internet This problem can be solved by...

Page 397: ...t its source code is freely distributed and available to the general public GNU GENERAL PUBLIC LICENSE Version 2 June 1991 Copyright C 1989 1991 Free Software Foundation Inc 675 Mass Ave Cambridge MA...

Page 398: ...obtain patent licenses in effect making the program proprietary To prevent this we have made it clear that any patent must be licensed for everyone s free use or not licensed at all The precise terms...

Page 399: ...n you distribute the same sections as part of a whole which is a work based on the Program the distribution of the whole must be on the terms of this License whose permissions for other licensees exte...

Page 400: ...r modifying the Program or works based on it 6 Each time you redistribute the Program or any work based on the Program the recipient automatically receives a license from the original licensor to copy...

Page 401: ...write to the author to ask for permission For software which is copyrighted by the Free Software Foundation write to the Free Software Foundation we sometimes make exceptions for this Our decision wi...

Page 402: ...ridge MA 02139 USA Also add information on how to contact you by electronic and paper mail If the program is interactive make it output a short notice like this when it starts in an interactive mode G...

Page 403: ...tising materials and other materials related to such distribution and use acknowledge that the software was developed by Carnegie Mellon University The name of the University may not be used to endors...

Page 404: ...nder the OpenSSL License OPENSSL licence Copyright c 1998 2000 The OpenSSL Project All rights reserved Redistribution and use in source and binary forms with or without modification are permitted prov...

Page 405: ...ementation written by Eric Young eay cryptsoft com The implementation was written so as to conform with Netscapes SSL This library is free for commercial and non commercial use as long as the followin...

Page 406: ...MAGE The licence and distribution terms for any publicly available version or derivative of this code cannot be changed i e this code cannot simply be copied and put under another distribution licence...

Page 407: ...License Apache License Version 2 0 January 2004 http www apache org licenses TERMS AND CONDITIONS FOR USE REPRODUCTION AND DISTRIBUTION 1 Definitions License shall mean the terms and conditions for u...

Page 408: ...e Work 2 Grant of Copyright License Subject to the terms and conditions of this License each Contributor hereby grants to You a perpetual worldwide non exclusive no charge royalty free irrevocable cop...

Page 409: ...ks service marks or product names of the Licensor except as required for reasonable and customary use in describing the origin of the Work and reproducing the content of the NOTICE file 7 Disclaimer o...

Page 410: ...t be used to endorse or promote products derived from this software without prior written permission For written permission please contact apache apache org Products derived from this software may not...

Page 411: ...ission from group php net You may indicate that your software works in conjunction with PHP by saying Foo for PHP instead of calling it PHP Foo or phpfoo 5 The PHP Group may publish revised and or new...

Page 412: ...POSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR...

Page 413: ...ons Corporation at ZyXEL Technical Support End User License Agreement for X6004 WARNING ZyXEL Communications Corp IS WILLING TO LICENSE THE ENCLOSED SOFTWARE TO YOU ONLY UPON THE CONDITION THAT YOU AC...

Page 414: ...art thereof You may not use the Software or any part thereof in the operation of a service bureau or for the benefit of any other person or entity You may not cause assist or permit any third party to...

Page 415: ...CTIONS ON THE EXPORT OF THE SOFTWARE OR INFORMATION ABOUT SUCH SOFTWARE WHICH MAY BE IMPOSED FROM TIME TO TIME YOU SHALL NOT EXPORT THE SOFTWARE DOCUMENTATION OR INFORMATION ABOUT THE SOFTWARE AND DOC...

Page 416: ...his License Agreement shall constitute the entire Agreement between the parties hereto This License Agreement the rights granted hereunder the Software and Documentation shall not be assigned by you w...

Page 417: ...tware described herein Neither does it convey any license under its patent rights nor the patent rights of others ZyXEL further reserves the right to make changes in any products described herein with...

Page 418: ...to operate the equipment This Class A digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe A est conforme la norme NMB 003 du Canada Viewing Certifications 1 Go to ht...

Page 419: ...or fitness for a particular use or purpose ZyXEL shall in no event be held liable for indirect or consequential damages of any kind to the purchaser To obtain the services of this warranty contact you...

Page 420: ...Appendix C Legal Information X6004 User s Guide 420...

Page 421: ...nd the steps you took to solve it is the prefix number you dial to make an international telephone call Corporate Headquarters Worldwide Support E mail support zyxel com tw Sales E mail sales zyxel co...

Page 422: ...cz Regular Mail ZyXEL Communications Czech s r o Modransk 621 143 01 Praha 4 Modrany Cesk Republika Denmark Support E mail support zyxel dk Sales E mail sales zyxel dk Telephone 45 39 55 07 00 Fax 45...

Page 423: ...E mail sales zyxel in Telephone 91 11 30888144 to 91 11 30888153 Fax 91 11 30888149 91 11 26810715 Web http www zyxel in Regular Mail India ZyXEL Technology India Pvt Ltd II Floor F2 9 Okhla Phase 1 N...

Page 424: ...2 0858 Web www zyxel com Regular Mail ZyXEL Communications Inc 1130 N Miller St Anaheim CA 92806 2001 U S A Norway Support E mail support zyxel no Sales E mail sales zyxel no Telephone 47 22 80 61 80...

Page 425: ...a 28033 Madrid Spain Sweden Support E mail support zyxel se Sales E mail sales zyxel se Telephone 46 31 744 7700 Fax 46 31 744 7701 Web www zyxel se Regular Mail ZyXEL Communications A S Sj porten 4 4...

Page 426: ...port E mail support ua zyxel com Sales E mail sales ua zyxel com Telephone 380 44 247 69 78 Fax 380 44 494 49 32 Web www ua zyxel com Regular Mail ZyXEL Ukraine 13 Pimonenko Str Kiev 04050 Ukraine Uni...

Page 427: ...137 associating groups 255 assured forwarding 138 ATA 40 134 176 audio channels 153 files 257 258 for auto attendant 235 recording 239 on hold 263 sampling 182 audio files format 235 authority groups...

Page 428: ...uration 201 call black list settings 126 call blocking 165 169 171 settings 125 Call Detail Record see CDR call features 78 257 call forwarding 127 165 169 173 360 call handling 157 call length maximu...

Page 429: ...4 385 contact information 421 copyright 417 CoS 112 138 cost minimizing 137 country code 120 critical applications 137 customer support 421 D Database Management System see DBMS date and time 108 dayl...

Page 430: ...ring groups 185 SIP 45 user login 357 voice mail 173 VoIP 289 web portal 357 external lines see outbound line groups external time server 104 F failover 274 failsafe 278 fax 46 231 FCC interference st...

Page 431: ...p web configurator 101 hold 257 258 hop 138 hostname 104 hours 157 HTML based phone 357 364 HTTP 132 HTTPS 328 344 example 337 humidity 381 hunt group 185 add 192 creating 190 edit 192 fewest calls 19...

Page 432: ...2 367 authentication 367 call forward and black list 369 introdution of functions 367 main flow 368 overview of functions 142 PIN menu 368 voice mail 371 J jitter buffer 137 L L2 43 LAN 103 104 LAN IP...

Page 433: ...t 137 minimizing delay 137 module 153 154 MOH 257 258 file format 263 management 263 overview 263 monitoring extension status 291 292 FXO links 293 295 296 SIP links 294 Motion Picture Experts Group s...

Page 434: ...9 180 pipeline 138 power specification 381 PPP License 402 PPPoE 107 precedence 138 PRI 116 130 connections 289 framing 125 interface 290 PBX 204 settings 123 trunk 204 auto attendant 213 settings 211...

Page 435: ...ng calls 160 restrictions on extensions 201 resuming parked calls 257 RFC 1889 118 RFC 2833 166 175 ring random 185 ring differentiation 263 ring groups authority groups 251 configuration 189 creating...

Page 436: ...nventions 4 system information 285 system log 299 307 types of logs 299 T T1 116 Tag Control Information see TCI Tag Protocol Identifier see TPID TE mode 117 TEI 122 telco office 289 telephone adapter...

Page 437: ...code 79 forwarding 141 listening voice messages 143 mail box options 144 message stored capability 145 settings 363 voice mail forwarding 165 Voice over Internet Protocol see VoIP 40 VoIP 40 105 acco...

Page 438: ...tages 273 call routing 275 fail reason 281 failover active mode 274 failover standby mode 274 fail to delete reason 281 intranet setup 279 master 274 277 role 277 serial number 278 settings 276 slave...

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