Prestige 661H/HW Series User’s Guide
Chapter 44 Troubleshooting
418
44.4 Problems Accessing the Prestige
44.4.1 Pop-up Windows, JavaScripts and Java Permissions
In order to use the web configurator you need to allow:
• Web browser pop-up windows from your device.
• JavaScripts (enabled by default).
• Java permissions (enabled by default).
Note:
Internet Explorer 6 screens are used here. Screens for other Internet Explorer
versions may vary.
44.4.1.1 Internet Explorer Pop-up Blockers
You may have to disable pop-up blocking to log into your device.
Either disable pop-up blocking (enabled by default in Windows XP SP (Service Pack) 2) or
allow pop-up blocking and create an exception for your device’s IP address.
44.4.1.1.1 Disable pop-up Blockers
1
In Internet Explorer, select
Tools
,
Pop-up Blocker
and then select
Turn Off Pop-up
Blocker
.
Table 146
Troubleshooting Accessing the Prestige
PROBLEM
CORRECTIVE ACTION
I cannot
access the
Prestige.
The username is “admin”. The default password is “1234”. The
Password
and
Username
fields are case-sensitive. Make sure that you enter the correct password
and username using the proper casing.
If you have changed the password and have now forgotten it, you will need to upload
the default configuration file. This restores all of the factory defaults including the
password.
I cannot
access the
web
configurator.
Make sure that there is not an SMT console session running.
Use the Prestige’s WAN IP address when configuring from the WAN. Refer to the
instructions on checking your WAN connection.
Use the Prestige’s LAN IP address when configuring from the LAN. Refer to for
instructions on checking your LAN connection.
Check that you have enabled web service access. If you have configured a secured
client IP address, your computer’s IP address must match it. Refer to the chapter on
remote management for details.
Your computer’s and the Prestige’s IP addresses must be on the same subnet for LAN
access.
If you changed the Prestige’s LAN IP address, then enter the new one as the URL.
Remove any filters in SMT menu 3.1 (LAN) or menu 11.5 (WAN) that block web
service.
See the following section to check that pop-up windows, JavaScripts and Java
permissions are allowed.
Summary of Contents for Prestige 661H Series
Page 37: ...Prestige 661H HW Series User s Guide 37 List of Tables...
Page 41: ...Prestige 661H HW Series User s Guide 41 Introduction to DSL...
Page 51: ...Prestige 661H HW Series User s Guide 51 Chapter 1 Getting To Know Your Prestige...
Page 67: ...Prestige 661H HW Series User s Guide 67 Chapter 3 Wizard Setup for Internet Access...
Page 81: ...Prestige 661H HW Series User s Guide 81 Chapter 5 LAN Setup...
Page 125: ...Prestige 661H HW Series User s Guide 125 Chapter 8 Network Address Translation NAT Screens...
Page 143: ...Prestige 661H HW Series User s Guide 143 Chapter 11 Firewalls...
Page 165: ...Prestige 661H HW Series User s Guide 165 Chapter 12 Firewall Configuration...
Page 169: ...Prestige 661H HW Series User s Guide 169 Chapter 13 Content Filtering...
Page 175: ...Prestige 661H HW Series User s Guide 175 Chapter 14 Introduction to IPSec...
Page 203: ...Prestige 661H HW Series User s Guide 203 Chapter 15 VPN Screens...
Page 207: ...Prestige 661H HW Series User s Guide 207 Chapter 16 Remote Management Configuration...
Page 221: ...Prestige 661H HW Series User s Guide 221 Chapter 17 Universal Plug and Play UPnP...
Page 227: ...Prestige 661H HW Series User s Guide 227 Chapter 18 Logs Screens...
Page 241: ...Prestige 661H HW Series User s Guide 241 Chapter 19 Media Bandwidth Management Advanced Setup...
Page 265: ...Prestige 661H HW Series User s Guide 265 Chapter 21 Maintenance...
Page 275: ...Prestige 661H HW Series User s Guide 275 Chapter 23 Menu 1 General Setup...
Page 279: ...Prestige 661H HW Series User s Guide 279 Chapter 24 Menu 2 WAN Backup Setup...
Page 283: ...Prestige 661H HW Series User s Guide 283 Chapter 25 Menu 3 LAN Setup...
Page 287: ...Prestige 661H HW Series User s Guide 287 Chapter 26 Wireless LAN Setup...
Page 293: ...Prestige 661H HW Series User s Guide 293 Chapter 27 Internet Access...
Page 307: ...Prestige 661H HW Series User s Guide 307 Chapter 29 Static Route Setup...
Page 311: ...Prestige 661H HW Series User s Guide 311 Chapter 30 Bridging Setup...
Page 327: ...Prestige 661H HW Series User s Guide 327 Chapter 31 Network Address Translation NAT...
Page 343: ...Prestige 661H HW Series User s Guide 343 Chapter 33 Filter Configuration...
Page 363: ...Prestige 661H HW Series User s Guide 363 Chapter 36 System Information and Diagnosis...
Page 381: ...Prestige 661H HW Series User s Guide 381 Chapter 38 System Maintenance...
Page 385: ...Prestige 661H HW Series User s Guide 385 Chapter 39 Remote Management...
Page 395: ...Prestige 661H HW Series User s Guide 395 Chapter 40 IP Policy Routing...
Page 399: ...Prestige 661H HW Series User s Guide 399 Chapter 41 Call Scheduling...
Page 411: ...Prestige 661H HW Series User s Guide 411 Chapter 42 VPN IPSec Setup...
Page 415: ...Prestige 661H HW Series User s Guide 415 Chapter 43 SA Monitor...
Page 431: ...Prestige 661H HW Series User s Guide 431 Appendix A...
Page 451: ...Prestige 661H HW Series User s Guide 451 Appendix C IP Subnetting...
Page 455: ...Prestige 661H HW Series User s Guide 455 Appendix E Command Interpreter...
Page 461: ...Prestige 661H HW Series User s Guide 461 Appendix F Firewall Commands...
Page 464: ...Prestige 661H HW Series User s Guide Appendix G NetBIOS Filter Commands 464...
Page 465: ...Prestige 661H HW Series User s Guide 465 Appendix G NetBIOS Filter Commands...
Page 479: ...Prestige 661H HW Series User s Guide 479 Appendix H VPN Setup...
Page 482: ...Prestige 661H HW Series User s Guide Appendix I Splitters and Microfilters 482...
Page 483: ...Prestige 661H HW Series User s Guide 483 Appendix I Splitters and Microfilters...
Page 537: ...Prestige 661H HW Series User s Guide 537 Appendix M Internal SPTGEN...