Prestige 623R-A1 ADSL Dual-link Router
16
PROBLEM CORRECTIVE
ACTION
Windows does
not auto-detect
the USB
connection to
the Prestige.
Make sure the Prestige is turned on and connected to the USB port on the computer.
Perform a hardware scan by clicking
Start
,
Settings
,
Control Panel
and double-
clicking
Add/Remove Hardware
. (Steps may vary depending on the version of
Windows).
Follow the on-screen instructions to search for the Prestige and install the driver.
Check for possible hardware conflicts. In Windows, click
Start
,
Settings
,
Control
Panel
,
System
,
Hardware
and then click
Device Manager
. Verify the status of the
Prestige under
Network Adapter
. (Steps may vary depending on the version of
Windows).
Connect the Prestige to another computer. If the error persists, you may have a
hardware problem. In this case, you should contact your local vendor.
USB driver
installation
crashes my
computer.
You may have a sniffer program installed. Remove any sniffer applications on the
computer and reboot the computer.
Reinstall the USB driver again.
I cannot access
the web
configurator.
The default user name is “admin” and the default password is “1234”. If you have
changed the password and have forgotten, you need to reset the Prestige. See
User’s Guide
.
Make sure you type in the correct IP address. The default LAN and USB IP address
is
192.168.1.1
. If you changed the Prestige default IP address then enter the new
one as the URL.
Check that your computer IP address and the Prestige IP address are on the same
subnet.
I cannot ping
any computer on
the LAN.
If all of the LAN LEDs are off, check the cables between the Prestige and your
computer or hub.
Check the TCP/IP configuration on your computer. Make sure that the IP address
and the subnet mask of the Prestige and the computer are in the same range.
I cannot get a
WAN IP address
from the ISP.
The WAN IP is provided after the ISP verifies the MAC address, host name or user
ID.
Find out the verification method used by your ISP and configure the corresponding
fields.
I cannot access
the Internet.
Make sure the Prestige is turned on and connected to the network.
If the Prestige ’s
DSL
LED is off, check the cable between the Prestige and the
telephone wall jack.
Make sure you entered your user name correctly. A username may be case-
sensitive.
