ZyXEL Communications NWD-211AN -, User Manual

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Chapter 6 Troubleshooting
NWD271N User’s Guide
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6.2 Accessing the ZyXEL Utility
V
I cannot access the ZyXEL Utility
1 Make sure the NWD271N is properly inserted and the LEDs are on. Refer to the Quick
Start Guide for information on how to properly connect the NWD271N.
2 Use the Device Manager to check for possible hardware conflicts. Click Start >
Settings > Control Panel > System > Hardware > Device Manager . Verify the status
of the NWD271N under Network Adapter (steps may vary depending on the version of
Windows).
3 Install the NWD271N on another computer.
4
If the error persists, you may have a hardware problem. In this case, you should contact
your vendor.
6.3 Link Quality
V
The link quality and/or signal strength is poor.
1 Scan for and connect to another AP with a better link quality using the Site Survey
screen.
2 Move your computer closer to the AP or the peer computer(s) within the transmission
range.
3 There may be too much radio interference (for example from a microwave oven, or
another AP using the same channel) around your wireless network. Lower the output
power of each AP.
4 Make sure there are not too many wireless stations connected to a wireless network.
6.4 Problems Communicating with Other Computers
V
The computer with the NWD271N installed cannot communicate with the other
computer(s).
In Infrastructure Mode
• Make sure that the AP and the associated computers are turned on and working properly.
• Make sure the NWD271N computer and the associated AP use the same SSID.