ZyXEL Communications ISG50-ISDN, Application Note

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7. How to Leverage Enterprise-class Calling Features to Increase Business Productivity?
The company needs an automatic call operator to transfer each incoming call to the specific contact or department. In addition, customer
service hotlines are also required for serving customers. Employees often have conference calls with vendors and distributors. The ISG50 has a
call distribution system including Auto-Attendant, Hunt Group, Three-way Conference and Meet-me Conference features to increase operating
efficiency and reduce the cost of business communications and operations.
Auto Attendant
Goal to achieve:
Record the customized audio file by extension to auto attendant system.
Design a customized auto attendant for office hours and night service. The customer who dials into this auto attendant system during the office
hours can follow the option keys to reach the target department, or dial the extension number to reach a certain extension. If the customer
dials into the auto attendant after office hours, the call will be served by a hunt group directly.
Condition:
Recorded Peer: 1003
Office Hour: Monday – Friday; 08:00-12:00 and 13:00-17:30
Operator key for office hours: 9; extension number: 9999
Hunt group number for night service: 5555