ZyXEL Communications Auto Configuration Server Vantage Access, Quick Start Manual

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• If you installed Vantage Access BED and Vantage Access HTTPD on the same computer,
uninstall and install Vantage Access HTTPD is using a different port number other than
80.
3 I cannot log into Vantage Access.
• Make sure the Vantage Access server is turned on.
• Make sure you have started Vantage Access on the server.
• Make sure you enter the correct IP address of the Vantage Access server.
• The default user name is "root" and the default password is "root". They are case-sensi-
tive.
• If you enter the wrong password three times for a user name, you have to wait for 10 min-
utes before Vantage Access allows you to log in again with the same user name.
4 My web browser does not display the screen properly.
• Display the screens using only the supported web browsers. Refer to Section 1 on page 2 .
• Make sure you have installed Macromedia Flash Player 9.0.
• It is recommended you use a monitor with a screen resolution set to 1024 by 768 pixels.
5 I cannot see my compatible device in Vantage Access.
• Make sure you have entered or imported an XML file containing the correct device infor-
mation to Vantage Access. See Section 7 on page 11.
• Make sure you have properly set and activated management of compatible protocols on
the device. See Section 7.3 on page 12.
• The initial device discovery process may take up to three minutes depending on your net-
work condition.
6 I see "[error] cannot add the device to Vantage Access, maybe database cannot be
connected or OUI-SN is duplicate" when I import device(s) using an XML file.
• Make sure your OUI (the part of device’s MAC address that uniquely identifies a company)
and SN (device’s LAN MAC address) information in the XML file are not duplicated with
any existing device listed in the device list panel. Correct the information in the XML file
and upload it again.
• Make sure you can connect to Vantage Access DB. If not, reset the DB by entering "./
stop.sh" and "./start.sh" under Tr069_db directory.
7 My Vantage Access server is broken and I want to install Vantage Access on another
computer.
• Please refer to the reinstalling existing license chapter in User’s Guide.