ZyXEL Communications AMG1001-T Series, User Manual

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Chapter 25 Troubleshooting
AMG1001-T/AMG1011-T Series User’s Guide
123
25.2 AMG1001-T/AMG1011-T Access and Login
I forgot the IP address for the AMG1001-T/AMG1011-T.
1
The default IP address is 192.168.1.1 .
2
If you changed the IP address and have forgotten it, you might get the IP address of the AMG1001-
T/AMG1011-T by looking up the IP address of the default gateway for your computer. To do this in
most Windows computers, click
Start > Run , enter cmd , and then enter ipconfig . The IP address
of the Default Gateway might be the IP address of the AMG1001-T/AMG1011-T (it depends on the
network), so enter this IP address in your Internet browser.
3
If this does not work, you have to reset the device to its factory defaults. See Section 1.6 on page
15 .
I forgot the password.
1
The default password is 1234 .
2
If this does not work, you have to reset the device to its factory defaults. See Section 1.6 on page
15 .
I cannot see or access the Login screen in the web configurator.
1
Make sure you are using the correct IP address.
• The default IP address is 192.168.1.1 .
• If you changed the IP address ( Section 8.2 on page 54 ), use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I
forgot the IP address for the AMG1001-T/AMG1011-T.
2
Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide.
3
Make sure your Internet browser does not block pop-up windows and has JavaScripts and Java
enabled. See
Appendix C on page 164 .
4
If there is a DHCP server on your network, make sure your computer is using a dynamic IP address.
See
Appendix A on page 126 . Your AMG1001-T/AMG1011-T is a DHCP server by default.
• If there is no DHCP server on your network, make sure your computer’s IP address is in the
same subnet as the AMG1001-T/AMG1011-T. See Appendix A on page 126 .
5
Reset the device to its factory defaults, and try to access the AMG1001-T/AMG1011-T with the
default IP address. See
Section 1.6 on page 15 .