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9

TROUBLE SHOOTING

Issue

Probable Cause

Solution

You hear a 

mechanical sound 

when product is 

in use

When the product is in oper-

ation the massage heads will 

make a mechanical sound.

Normal Sound.

Cannot turn on the 

power

Overheating Protection 

activated

Let unit sit for 30 minutes 

to cool off and then restart

The power adapter is not 

properly plugged into the 

electrical socket

Plug the electrical cord 

securely into the electrical 

socket

Remote control 

light is blinking;
Massager stops 

randomly during 

massage;
Grinding/clicking 

noises from the 

massage head

Product is malfunctioning Contact Zyllion Custom-

er Service.

Proper non-commercial use: 

This massager device is for private use 

only and is not intended for medical or commercial purposes. This 

device is solely intended to massage individual parts of the human 
body. It cannot replace any form of medical treatment. Please consult 
your physician if you are unsure whether or not this massager is 

suitable for you.

If you are experiencing a problem with your ZMA-33 Shiatsu 
Massager, please contact Zyllion, Inc. at 1.855.588.8168.

Zyllion, Inc. reserves the right to interpret any printing errors and 

omissions at its own discretion.

Any product updates or design details are subject to change with-

out prior notice.

8

FOR OPTIMUM RESULTS

•  You may use this product 2-3 times per day to alleviate back and 

neck pain.

•  Feel free to enjoy a cup of warm water after using this product 

to enhance metabolism.

•  People operating computers or using their arms for extended 

periods of time can use this massager to relax muscles, promote 

good blood circulation, and prevent injuries.

Neck Massage

 - Press to start. Press 

again to turn off the neck massage.

•  Rotate

 - change rotating direction 

of the massager.

•  Heating

 - turn on/off the heat 

function for the neck massager.

•  Up/Down

 - hold down to move 

the nodes to better target an area.

The lights at the top of the remote will 

indicate which setting is on.

Back Position

 - Press to start. Press again 

to turn off the back massage.

•  Speed

 - choose from 2 speeds the 

nodes will rotate at.

•  Spot

 - Nodes will rotate clockwise 

and counter-clockwise quickly to 

focus on one area.

•  Position

 - select from 3 different 

settings - full back, lower back, or 

upper back.

•  Heating

 - turn on/off the heat 

function for the back massager

•  Seat

 - Press to cycle through 

the vibration intensities: low - 

medium - high - off.

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