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IP Audio Center User Guide   |   ZYCOO Co., Ltd. 

22

 

 

Reports

 

Call Logs 

IP Audio Center admin user can have a list of the full call logs of the system from 

Reports

 -> 

Call Logs

 

screen. And you can filter the call logs by date, caller and callee. 

 

The properties of the call logs are as below. 

•

 

Time: The time when the call started. 

•

 

Caller: The number of the party had made the call. 

•

 

Callee: The number of the party had been called. 

•

 

Duration: The talk time of the call. 

•

 

Type: The type of the call, internal, inbound or outbound. 

•

 

Status: The status of the call. 
Answered: The call had been connected successfully. 
Canceled: The caller canceled the call before the called party answering it. 
No Answer: The called party missed the call. 
Busy: The called party is on the phone. 
Failed: The call failed to be connected to the called party. 

•

 

Recording: If the call has been recorded, there will be a Play button available, you can click on the 
button to review the call recordings.

 

 

Summary of Contents for IAS-L100

Page 1: ......

Page 2: ...oduction 8 Connect IP Audio Dispatch Console 10 Create SIP Accounts 10 Setup IP Audio Devices 11 Setup Paging Groups 14 Create Dispatch User 16 Telephony 17 Trunks 17 Outbound Rules 18 Inbound Rules 19 Digital Receptionist 20 Reports 22 Call Logs 22 Recordings 23 Settings 25 System Settings 25 SIP Settings 26 Modbus Settings 27 Recording Settings 29 Audio Prompts 29 Labels 31 Security Center 31 In...

Page 3: ...MMC 240GB SSD Ethernet Interface 2 x 10 100 1000 Mbps Number of IP Audio Endpoints 100 Number of SIP Concurrent Calls 100 Number of Simultaneous Conference Attendees 100 Number of Groups Zones Unlimited Number of Playlists 24 Number of Music Files Unlimited Number of Tasks Unlimited Features Scheduled Broadcasting Customized Device Label Recording System System Logs Audio Conferencing RTSP Address...

Page 4: ...uide ZYCOO Co Ltd 2 Live SIP Paging Customized Device Number Paging Group Zone Device Location Mark Endpoints Status Monitoring Call Recording Call Spy Feature Codes Call Split Call Transfer API Support Auto Receptionist IVR ...

Page 5: ... Network Cabinet Speaker ZYCOO SH30 Network Horn Speaker ZYCOO SL50 Network Column Speaker Third party SIP enabled speakers Note when the third party SIP enabled speakers have been used with ZYCOO IP Audio Center only SIP paging is supported streamed music is not applicable Intercom Devices ZYCOO SIP Safety Intercom ZYCOO SIP Safety Intercom IV03 ZYCOO SIP Safety Video Intercom IC03 Third party SI...

Page 6: ...td 4 IP Phones ZYCOO CooFone series IP phones CooFone series H81 CooFone series H83 Third party SIP Phones Video Endpoints SIP video phones IP cameras which support RTSP Hikvision Dahua SIP Paging Gateway ZYCOO SIP Paging Gateways X10 X30 ...

Page 7: ...ts 10001 12000 Stream Media Port TCP 8001 RTSP Port UDP 554 API Port TCP 8000 Default Administrator Login Credentials Username admin Password admin Default Feature Codes Alarm Start 11 Alarm Stop 12 Barge Spy 99 Call Split 98 Call Spy 97 Whisper Spy 96 Wakeup Call 95 Do Not Disturb 94 Always Forward 93 Forward on Busy 92 Forward on No Answer 91 Blind Transfer ...

Page 8: ...browser input the server address e g your server IP is 192 168 1 100 input the URL http and press enter you ll see the below warning Please click on Proceed to 192 168 1 100 unsafe to continue accessing the web interface Notice Your web browser must be Google Chrome 69 or newer Opera IE10 or newer Firefox 65 or newer The login screen as shown in the figure below ...

Page 9: ...Please enter the default administrator login credentials to log in After login you ll first see the Dashboard screen as shown in the figure below For system security please change admin password from Admin top right corner Change Password menu ...

Page 10: ...er admin web interface The detailed explanation of the sub menu and settings will be explained in the following chapters Dashboard Provides system information and detailed endpoints register status Audio Devices Manages all SIP accounts endpoint devices and paging groups zones Telephony Configures all telephony features including SIP trunking inbound and outbound rules digital receptionist and voi...

Page 11: ...age Change web interface language from here Admin Change admin user password and logout admin web interface from here Activate This button only appears when you had submitted changes settings don t forget to click on it to make all changes effective ...

Page 12: ...ck on the Add button SIP Number The SIP account number to be used by an IP audio device for SIP register and calling phone call intercom call SIP paging call Number length 2 to 15 digits Password The password to be used for SIP register A default 8 character password will be generated you may use a custom password but please ensure it is secure Enable Video Enable video calling supported video cod...

Page 13: ...t the amount of numbers to be created In the password field you may specify a STRONG password or you may leave it blank for system generated random passwords Setup IP Audio Devices There are 2 steps to register an IP Audio device to the IP Audio Center Here we take SW15 Network Speaker as an example Open the SW15 web interface go to SIP Settings SIP Account screen ...

Page 14: ... each IP Audio device sends register requests to the IP Audio Center the device number device type device model and MAC address will be sent to IP Audio Center as well Once registered this device will be found on the IP Audio Center web interface on the Audio Devices Devices screen You now need to configure some advanced settings for the registered devices Please click on Edit button and complete ...

Page 15: ...d Allow Live PA Allow this device to be called for live SIP paging Contact The contact person who is responsible to maintain this device Phone The phone number if the contact person Location The location that shows this device s whereabouts Intercom device Info Type The device type can be modified Label Label is an additional property of the IP audio devices It will be used by the IP Audio Dispatc...

Page 16: ... Type The device type can be modified Label Label is an additional property of the IP audio devices It will be used by the IP Audio Dispatch Console to filter IP audio devices in a group with the same label Name A user defined name to identify this device Remarks Additional information can be added RTSP address the RTSP address that the video terminal will be used Allow Live PA Allow this device t...

Page 17: ...ssion to manage this group from the IP Audio Dispatch Console Paging Mode Simplex mode does not allow member devices to use the talk back feature Duplex mode allows all the member devices to use the talk back feature Devices Select the member devices of this group Except the network speakers and intercom devices you have to add the dispatch user s phone s to this group and the other phones too so ...

Page 18: ...er access level user can override the lower access level user s operations Group Management The paging groups that this user can see and manage from the IP Audio Dispatch console IP Phone Number The dispatch user s IP phone number s The phones must be used by the dispatch user Ring Strategy If the dispatch user has two or more phones calling any of the phones will cause all of the dispatch user s ...

Page 19: ...Trunks ZYCOO IP Audio Center supports connecting to ITSP and third party SIP server or IP PBX system using SIP IMS trunks for inbound and outbound phone calls To add a SIP trunk please go to Telephony Trunks screen Click on the add button to add a new trunk Trunk Name A name to identify this trunk Enable Activate this trunk after configurations done Server The ITSP server address or third party SI...

Page 20: ...e dialing out through this trunk It depends on the service provider whether it works or not DTMF Mode Used to inform the system how to detect the DTMF key press Audio Codecs Video Codecs If the ITSP supports video calls then you can enable this parameter the supported video codec is H 264 Once the trunk has been created you may check its register status from Dashboard Register Status Trunk Status ...

Page 21: ...t of the number before sending it to the trunk Suffix Add a given suffix in the end of the number before sending it to the trunk Inbound Rules The inbound phone calls from the SIP IMS trunks to the IP Audio Center can be routed to specific IP phone or to digital receptionist It is controlled by the inbound rules Go to Telephony Inbound Rules screen click Add button to add an inbound rule DID numbe...

Page 22: ...Loop count Select the number of times to playback this IVR prompts before callers pressing a key Events Events are the digital receptionist options to be configured according to the instructions you have specified in the selected voice prompts Available key presses could be set from 0 to 9 and If the caller presses the key which are not specified and it will be handled by the Invalid Key Press opt...

Page 23: ... Chinese and press 2 for English and press 0 to speaker with the operator To make this happen in the Telephony Inbound Rules screen the inbound rules should select destination type as Digital receptionist and the destination as the welcome digital receptionist As a result all inbound calls from the trunk with DID number 02885337096 will all land on the welcome digital receptionist ...

Page 24: ...lee The number of the party had been called Duration The talk time of the call Type The type of the call internal inbound or outbound Status The status of the call Answered The call had been connected successfully Canceled The caller canceled the call before the called party answering it No Answer The called party missed the call Busy The called party is on the phone Failed The call failed to be c...

Page 25: ... recordings menu You can search call recordings by date caller or the callee And you can playback the recording online by simply click on the Play button And by click on the button you can download this recording to your PC IP phone call recordings can only be viewed and managed by IP Audio Center admin user the IP Audio Dispatch users have no access to the IP phone call recordings Live Announceme...

Page 26: ...ice communication will be recorded Just like the IP phone calls you can filter the recordings by date caller and callee And the recordings can be playback online and can be downloaded The IP Audio Dispatch users can view the intercom call recordings too but only the intercom calls made to their dispatch phone or from their dispatch phone to the intercom devices Meeting Recordings Meetings are orga...

Page 27: ...udiences can hear the live announcements you can setup default SIP paging volume to override the volume settings on the speakers After SIP paging the volume level will be restored Volume Default Paging volume level for SIP paging range 1 9 Note It is recommended the volume level setting not exceed 7 under POE power supply mode otherwise it may cause the device to restart Default Alarm Volume The d...

Page 28: ...u may manage the prompt tones under Settings Audio Prompts Ring Duration To set up the time duration of how long the prompt tone should ring SIP Settings In the SIP Settings page user can modify the relevant parameters of the SIP protocol such as registration port transport protocol RTP port range UDP SIP protocol uses UDP by default you can modify the default UDP port number here TCP Enable Disab...

Page 29: ...g a dynamic IP you can specify a domain host name and the system will perform the address queries periodically Refresh time Set the time for the system to periodically perform address query Local Address If the user need to set up remote extensions and need to specify the local network address after setting the public IP address or domain name host name Please specify the local address here For ex...

Page 30: ...eature code and followed by the IP phone or intercom device s number to split the call with the other party and establish a new call to the dispatch user Wakeup Call The IP phone users can schedule a wakeup call by dialing the wakeup call feature code after the beep sound user enter a 4 digit number of time for example 0930 to setup wakeup call at 9 30 every day in the morning To cancel the wakeup...

Page 31: ...an dial the forward on no answer feature code and followed by the target number to setup forward on no answer To cancel forward on no answer just simply dial the feature code directly without any target number Recording Settings On the recording settings page you may configure the recording related parameters Path Settings Recording Settings Paging Enable Disable paging recording Intercom Enable D...

Page 32: ... Center User Guide ZYCOO Co Ltd 30 Path Settings Audio Prompts Note 1 The system supports custom files in mp3 wav gsm file format and less than 15MB 2 The file requirement of wav format is 16 bits 8000 Hz mono ...

Page 33: ... created the labels make sure on the Audio Devices Devices screen assign a label to each of the IP audio endpoints Then on the IP Audio Dispatch Console you can filter the endpoints with the label you have created Like the figure below Click on the Speaker icon it will filter all endpoints that you have assigned with the Speaker label Security Center The security center is used to configure and ma...

Page 34: ...ervation time period Observation time Specify the observation time in seconds Access prohibition time Specify the time of the banned IP address to stay in the blacklist Enable Enable Disable the SSH intrusion prevention service Max number of retries The maximum number of retries allowed for the same IP address to access during one observation time period Observation time Specify the observation ti...

Page 35: ... IP Whitelist User can add trusted IP addresses or network segments to this system all trusted address and segments will not be subject to verification restrictions in the intrusion prevention Name The name of whitelist rule Protocols Specify SIP or SSH protocol to take effect on this rule IP Address Trusted IP address or network segment Subnet mask Set the subnet mask of the address Enable Enable...

Page 36: ...ZYCOO NEEQ Code 839487 is the leading developer and manufacturer of IP telephony devices and related systems devoting itself over the past years to R D powerful and scalable voice over IP VoIP solutions that mainly serve the SMEs market and industry filed ...

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