Zwana ZS2 Ultimate User Guide
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ORDERING
Crew ChatCard order form
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ADRS6
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ADTT
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ATT
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Planning Station
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Voucher Form
Voucher Form
TOOLS
Remote Support
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Satcom 1 Web Interface
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Satcom 2 Web Interface
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Satcom 3 Web Interface
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Zwana Access Control (ZAC)
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Reboot
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SOCIAL NETWORKING
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MSN, Yahoo, Gmail, Facebook,
Twitter
6.
Troubleshooting
The first and most important step in troubleshooting is to identify the source of the issue. Is it hardware of software
related? The below table takes you through solution steps for possible scenarios.
Issue
Details
Solutions
Zwana login page does not appear
If the login page does not appear when
IE is opened this could be the following
issues:
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Zwana is not turned on
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Zwana is not connected to the ships
network
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Client computer is not connected to
the ships network
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Zwana service has stopped
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Make sure all network cables are
firmly connected
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Reboot Zwana from the interface
reboot button
IP address not assigned to client PC Zwana DHCP service is not assigning an
IP address to a client PC. These
solutions steps for this issue should only
be done if the computer is set to obtain
an IP automatically. This is NOT for
manually assigned static IP’s.
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From the client computer go to
Control panel > Network
Connections. Right click on the Local
Area Connections and disable it.
Once disabled, double click on the
Local Area Connection to enable it
again.
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Reboot client PC
7.
Software
Operating System
Windows Server 2008 R2 Foundation
Anti-Virus
ESSET NOD32
Control
ZAC v4.0.0
Interface
Zwana v4.0.0
