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Frequently Asked Questions
If you need further assistance you can reach our product support team by phone toll-free (USA ONLY) at
1(888)213-8529, or via emailing [email protected]
Troubleshooting FAQ’s
My ZuniDigital Smart Green Surge Protector™ does not seem to work. Why?
First, be sure that the surge protector is plugged into a wall socket and that you have the Main Power Switch in
the RESET position. Secondly, verify that you followed the setup instructions. There are many power cords
associated with electronic devices and in some cases the correct power cord may not be plugged into the
corresponding outlet. Please remember that devices connected to the Controlled Outlets will only have power
available to them when the Master Device is powered ON, or if the Temporary Power Button has been pressed.
Also, verify that the connections are all plugged in and not loose.
When my computer enters SLEEP mode, the power is cut off to devices connected to the Controlled Outlets.
Why?
Most computers utilize different levels of power. ZuniDigital has designed the Smart Green Surge Protector™ to
operate with 98% of known power values. Some computers may have an energy usage level in sleep mode that
is below the pre-set threshold, which then causes the surge protector to cut OFF power to Controlled Outlets
when the computer goes to sleep. This will not harm your connected peripherals and when awakened power
will be automatically restored to the Controlled Devices. If desired, you can plug peripherals into Constant
Outlets.
The Controlled Devices are not activating. Why?
The ZuniDigital Smart Green Surge Protector™ activates Controlled Devices based on the power load delivered
and used by the Master Device. If the device being used for the Master Device draws less than 14 watts of
power, then it does not have the sufficient amount of power to control the power switching mechanism. Please
consult the user’s guide for the proposed Master Device.
One of the linked peripheral devices does not turn back on. Why?
In very few instances, some peripheral devices have soft switches, which automatically default to “off” in the
event power is cut off. In this case, you will have to manually switch the power on to this device, but rest
assured when you forget to turn it off the next time our device will do it for you.
I plugged in my electronic device into the green outlet and it does not work. Why?
If the device in the control outlet has not activated the ZuniDigital Smart Green Surge Protector™, the red LED
on the power strip will be off along with all of the devices in the switched outlets. IMPORTANT NOTE: Before
returning your ZuniDigital Smart Green Surge Protector™ as a possible defective device, plug a normal 60 - 75
watt incandescent lamp into the control or Master outlet. Switch the bulb on and off and see if this triggers the
controlled outlets. If this solves the problem, the device you previously had in the control outlet may use too
little or too much energy to trip the Smart Strip electronics. We will only accept defective returns if the device
fails to meet this test standard.
Why are none of the outlets working on my ZuniDigital Smart Green Surge Protector™?
Please be sure that the power switch is on. If it is then the outlet you plugged it into has no power and you need
to investigate why power is not flowing to your outlet.
