Zultys ZIP2, User Manual

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2. Warranty, Service, and Support
9
•
All interconnected software or hardware has been either supplied by Zultys or approved
for use by Zultys in writing prior to its use; and
•
There has been no unauthorized modification of the product; and
•
The product has not been operated outside of the environmental or other specifications;
and
•
There was proper site preparation, installation, and maintenance; and
•
The defect is reported by the original purchaser of the product.
2. Zultys assumes no responsibility for the use or reliability of interconnected equipment that
is not furnished by Zultys.
3. THE WARRANTY SET FORTH ABOVE IS EXCLUSIVE AND NO OTHER WARRANTY,
WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED. ZULTYS SPECIFICALLY
DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE.
2.2.3 Extended Warranty for Products Sold in the USA to USA Customers
You can extend your warranty for additional periods, each of two years. The price for this
extension is different depending on whether you purchase the extended warranty at the time you
place your order for the system, during a period of coverage, or at a time when you no longer
have coverage. Contact your Zultys sales representative for current pricing.
2.2.4 Products Sold Outside of the USA
If you have purchased your product from a distributor of Zultys’ products outside the USA, that
distributor provides you with warranty on the product. The terms of the warranty under which
your product was purchased may differ from the terms in section 2.2.2 on page 7. Zultys requires
that its distributors provide warranty terms to you that are similar to the terms outlined in this
section, and that comply with the local laws and expectations of the country in which you reside.
Contact your Zultys sales representative for the details of the warranty that covers your product.
2.2.5 Repairs to the Hardware
2.2.5.1 Verification
If you believe that hardware on your the ZIP2 is faulty, contact your Zultys sales or service
representative. In the USA, you may need to contact Zultys’ technical support to confirm that the
equipment is faulty. Follow the procedures in section 2.5.3 on page 12 before calling.
If Zultys’ sales or service representative determines that there may be a problem with your
hardware, you will be issued an RMA number.
2.2.5.2 Warranty Repairs
If your hardware is covered under a warranty, see section 2.2 on page 7 for details of the terms of
the repair.