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Troubleshooting
If you encounter problems while using the phone, or if it performs abnormally, you can refer to
the chart below. If your particular problem cannot be resolved using the information in the
chart, contact the dealer where you purchased the phone.
Problem
Possible causes
Possible solution
Poor reception The network signal is too
weak at your current
location, for example, in a
basement or near a tall
building, because wireless
transmissions cannot
effectively reach it.
Move to a location where the network
signal can be properly received.
The network is busy at the
current time (for example,
during peak times, there
may be too much network
traffic to handle additional
calls).
Avoid using the phone at such times, or try
again after waiting a short time.
You are too far away from
a base station for your
service provider.
You can request a service area map from
your service provider.
Echo or noise
Poor network link quality
on the part of your service
provider.
End the call and dial again. You may be
switched to a better-quality network link or
phone line.
Poor local telephone line
quality.
End the call and dial again. You may be
switched to a better-quality network link or
phone line.
